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リーフ ビーチ リゾートの口コミ

3.5 out of 5
リーフ ビーチ リゾート
Tourism Rd, Siargao Island, General Luna, Surigao del Norte

口コミ

8.0

とても良い

評価 10 - 65 件の口コミ中 26 件が非常に良い" "
評価 8 - 65 件の口コミ中 21 件が良い" "
評価 6 - 65 件の口コミ中 6 件が普通" "
評価 4 - 65 件の口コミ中 11 件が不満" "
評価 2 - 65 件の口コミ中 1 件が非常に不満" "

8.2/10

清潔度

8.4/10

スタッフとサービス

7.0/10

設備とサービス

7.6/10

施設のコンディションと設備

7.6/10

環境への配慮

口コミ

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
全体的に良いホテルです。
総合的には良いホテルです。部屋も清潔ですしスタッフを良いです。 難点はホテルのトライシクルです。便利なのですが金額を高く言ってきます。外のバイクタクシーにお願いした方が良いですよ。クラウド9までは1人20ペソで行ってくれます。
2017 年 8 月に 2 泊滞在

8/10 (良い)

ぽけ

良かった点 : スタッフとサービス、客室の快適度
Beach view
窓からの海の眺めと、波音にとても癒されます。 部屋にいるときも心地よい波音でリラックスできました。 非日常の時間を過ごせて素晴らしいホテルだと思います。

8/10 (良い)

Marilou

家族旅行
Great customer service, full ocean views and good location
2024 年 5 月に 4 泊滞在

10/10 (非常に良い)

Philip、Sacramento

2024 年 2 月に 4 泊滞在

8/10 (良い)

Jason

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
On the beach good restaurant. Only complaints rats and roaches. The swimming pool needs attention. Nice rooms modern wifi signal in and out
2024 年 1 月に 3 泊滞在

6/10 (普通)

Ian

2024 年 1 月に 3 泊滞在

10/10 (非常に良い)

Allison

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff was very helpful, the amenities were great, and the area is very safe and walkable to everything you could need.
2023 年 12 月に 6 泊滞在
Reef Beach Resortからの返信 (投稿日 : 2024 年 1 月 10 日)
Dear Ms. Alisson,Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us. It was our pleasure to have you, and we're delighted that our accommodation and services met your expectations.Once again, thank you for choosing us, and we can't wait to have the opportunity to host you again.Many Thanks,Reef Beach Resort Family

10/10 (非常に良い)

Dale

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 5 泊滞在
Reef Beach Resortからの返信 (投稿日 : 2024 年 1 月 4 日)
Dear Dale, we’re really grateful and appreciate you taking the time to share your rating with us. Hope to welcome you again soon!Many Thanks,Reef Beach Resort Family

10/10 (非常に良い)

Bart

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
VERY cool time. Thanks to all!
2023 年 9 月に 1 泊滞在
Reef Beach Resortからの返信 (投稿日 : 2023 年 9 月 18 日)
Dear Sir Bart,Thank you so much for your kind words! We're thrilled to know that you had a great experience with us. We look forward to welcoming you back soon for another wonderful time!

8/10 (良い)

NilaJoy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 8 月に 4 泊滞在
Reef Beach Resortからの返信 (投稿日 : 2023 年 8 月 30 日)
Dear NilaJoy, we’re really grateful and appreciate you taking the time to share your rating with us. Hope to welcome you again soon!Many Thanks,Reef Beach Resort Family

6/10 (普通)

Alberto

家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 客室の快適度
2023 年 8 月に 4 泊滞在
Reef Beach Resortからの返信 (投稿日 : 2023 年 8 月 9 日)
Dear Alberto,We’re really appreciate you taking the time to share your rating with us. Hope to welcome you again soon!Many Thanks,Reef Beach Resort Family

8/10 (良い)

Aaron

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 8 月に 5 泊滞在
Reef Beach Resortからの返信 (投稿日 : 2023 年 8 月 9 日)
Dear Aaron,We’re really grateful and appreciate you taking the time to share your rating with us. Hope to welcome you again soon!Many Thanks,Reef Beach Resort Family

10/10 (非常に良い)

Mariaroselli

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything! Especially the staff and the management 2 thumbs up for their professionalism. I highly recommended this place.
2023 年 4 月に 2 泊滞在
Reef Beach Resort Mngt.からの返信 (投稿日 : 2023 年 4 月 18 日)
Dear Mariaroselli, thank you very much for your review. We are so glad that you enjoyed your stay with us. We are looking forward to having you back again soon. Take Care.

10/10 (非常に良い)

Troy

2023 年 3 月に 2 泊滞在
Reef Beach Resort Mngt. からの返信 (投稿日 : 2023 年 4 月 18 日)
Hi Troy, thank you very much for your review. We hope you enjoyed your stay with us and we look forward to having you back again soon. Take care.

4/10 (不満)

Dennis

気になった点 : 清潔度、スタッフとサービス、客室の快適度
Estancia de una semana
Cuidado! el hotel celebra ceremonias de boda… tuvimos la mala suerte de presenciar una y era imposible ver la tv o descansar hasta pasadas las 00:00 p.m. Por otra parte, el personal carece de profesionalidad.
2022 年 12 月に 5 泊滞在
Reef Beach Resortからの返信 (投稿日 : 2023 年 1 月 1 日)
Dear Mr. Dennis, thank you for staying with us and we apologized for the inconvenience that the wedding ceremony have brought you, but we just want to make it clear as well that the moment we received your complaint we immediately offered you a new room where you can stay for 1 night and you agreed upon checking the unit. May we also know if how are staffs act unprofessionally so that we can improve it? Thank you!

4/10 (不満)

Marlon

小さなお子様連れの家族旅行, グループ旅行
気になった点 : 施設のコンディションと設備
The room was actually outside the hotel…. There is no security… it is so dark when you go up… the stairs are dangerous. One of my companions actually slip… the lavatory is stuck, the phone doesn’t work, the wash basin in the bathroom leaks… definitely not a pleasant stay… we left earlier
2021 年 10 月に 4 泊滞在

10/10 (非常に良い)

Abigail

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 1 月に 5 泊滞在
Mikkoからの返信 (投稿日 : 2020 年 3 月 13 日)
Hi Abigail, Good day and thank you for choosing Reef Beach Resort! We are happy you enjoyed your stay, looking forward to welcoming you here again :)

4/10 (不満)

GS

良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
2020 年 1 月に 3 泊滞在
Mikkoからの返信 (投稿日 : 2020 年 1 月 31 日)
Hi GS, Good day and thank you for choosing Reef Beach Resort! Is it possible for you to detail your comments on your stay? This is so we can be aware of what to improve and how to improve our weak points so we can be better for our guests. Thank you

4/10 (不満)

宿泊されたお客様

家族旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
We like that we left. I would have cancelled but it was not allowed. No water pressure on the shower. Limited hot water. Very uncomfortable bed. Ants/bugs in the room. Restaurant food at the resort is horrible. The whole place/rooms needs to be demolished. Room stinks. Staff is okay. Not worth the money.
2019 年 12 月に 5 泊滞在
Mikkoからの返信 (投稿日 : 2019 年 12 月 20 日)
Hi there, Good day! We would like to apologize if we have inconvenienced you in any way but should you have reported these problems with us right away we could've made a solution immediately. We at Reef Beach Resort do not take customers for granted and that is the reason why we make sure that all of guest concerns are solved right away. Hope we can welcome you again. Thank you!

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、設備とサービス
Good location, large room. Good breakfast but was charged extra for ice coffee and no one mentioned that it wasn’t included in the breakfast.
2019 年 12 月に 2 泊滞在

10/10 (非常に良い)

Nika

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 11 月に 2 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
2019 年 11 月に 3 泊滞在

6/10 (普通)

david

Average hotel
Average hotel for area with average service and facilities at best . Expensive for quality of accommodation on offer but there again everything in General luna seems overpricedomewhat surprised at customer rating it has
2019 年 10 月に 3 泊滞在

10/10 (非常に良い)

Albert

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 10 月に 3 泊滞在
Mikkoからの返信 (投稿日 : 2019 年 10 月 26 日)
Hi Albert, Good day and thank you for choosing Reef Beach Resort! We are glad that you enjoyed your stay. You are an awesome guest! Thank you so much and looking forward to having you with us again. SEA you soon! Best regards, Reef Beach Family

10/10 (非常に良い)

Bernardo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Pleasant stay in Siargao
Had a wonderful time at Reef Beach Resort. They had the most accommodating and friendliest staff! I will definitely come back again. I highly recommend!
2019 年 9 月に 2 泊滞在
Mikkoからの返信 (投稿日 : 2019 年 10 月 26 日)
Hi Bernardo, Good day and thank you for choosing Reef Beach Resort! We are glad that you enjoyed your stay. You are an awesome guest! Thank you so much and looking forward to having you with us again. SEA you soon! Best regards, Reef Beach Family

10/10 (非常に良い)

Leon

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very happy
Great place, good restaurant, friendly staff and the pool was a good spot to cool off. Great views right onto the beach. Very comfy and clean room and best selection of tv channels in the 4 hotel's I stayed at in siargao
2019 年 9 月に 4 泊滞在
Mikkoからの返信 (投稿日 : 2019 年 10 月 26 日)
Hi Leon, Good day and thank you for choosing Reef Beach Resort! We are glad that you enjoyed your stay. You are an awesome guest! Thank you so much and looking forward to having you with us again. SEA you soon! Best regards, Reef Beach Family

4/10 (不満)

宿泊されたお客様

グループ旅行
気になった点 : 清潔度、設備とサービス
The staff are very accommodating specially Marlon, John Bert, Juan and Joan and the manong guard at the gate. Not good about a reef resort, cannot be considered as a four star hotel. We reserved and paid early Jan.29 ,2019 and Checked in August 22, 2019, thinking we are to get a nicer room And view but unfortunately we were given a room near a room being renovated and painted which Paint is still Fresh and can we smell them In our room. That is not good for our lungs. We requested for a change of room but they told us no more available rooms .It’s good that we saw Marlon that night and we were transferred to a bachelors pad, downgraded but better than the first one. There were cockcroaches at the room coz they clean it only every two days, tissue papers are limited . No hand towels or even face towels. We don’t expect this kind of accommodation. We travel international and domestic but this is the worst experience so far. If not for their staff maybe we can rate them as two stars only. Photos of the hotel shown on line is totally different from that in person. Their food is good but pricey. With this experience , Will never book at Reef Resort ever.😞
2019 年 8 月に 4 泊滞在

4/10 (不満)

Reindeer

家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
I didn’t like the B1 room that we stayed. The bathroom smelled! The bidet was broken, it was leaking. The water on the sink in the bathroom stinks also. The kitchen cabinet smelled like cockroaches!
2019 年 7 月に 3 泊滞在
Mikkoからの返信 (投稿日 : 2019 年 8 月 26 日)
Hi Reindeer, Good day and thank you for staying with us. We are glad to report that we have recently renovated our apartment units to provide a more convenient stay. Thank you

4/10 (不満)

Hugo

良かった点 : 清潔度、施設のコンディションと設備
Very poor magagement
On the website offered appartement of 70 m2 We got one of 35 with uncomfortabel bed. Second night after long discusions a apartment of 48 m2 still not 70 .finally I found out there only 2 appartments of 70 m2 so we feld misled compensation 20 percent of the foodbill management very poor
2019 年 6 月に 2 泊滞在
Mikkoからの返信 (投稿日 : 2019 年 6 月 11 日)
Hi there Hugo, Good day and thank you for your feedback. We apologize if you feel misled by the size of our rooms but please know that the room size includes the living area, the room, and the porch/balcony area. We apologize as well if we cannot entertain your demand to waive all of your restaurant bill. All we can do is take the necessary actions urgently that's why we transferred you to a different room right away and gave you a discount in your restaurant bill to compensate for any inconvenience. Rest assured that we will be considering your feedback to help us be a better resort. We hope to welcome you again here at Reef Beach Resort!

8/10 (良い)

Aldo、Makati

出張, カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス
Location is perfect if you want to be close but not in the busy area of tourism road. Staff is friendly and helpful. They could improve on their food ..... they could take lessons in burritto making and lessen the tempura batter. I'd stay here again. Price is reasonable.
2019 年 5 月に 3 泊滞在
Mikkoからの返信 (投稿日 : 2019 年 6 月 4 日)
Hi Aldo, thank you so much for your feedback. We are glad you enjoyed your stay. Rest assured that your feedback regarding our food will be taken into consideration. Thank you and we hope we can welcome you back here at Reef :)

8/10 (良い)

Marta

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Atención insuperable del equipo del hotel
Ubicación perfecta cerca de todos los locales de moda de General Luna. La terraza donde se sirve el desayuno y almuerzos es muy agradable. Todo el servicio del hotel se ha mostrado super atento, profesional y volcado en nuestra estancia, poniéndonos todas las facilidades posibles.
2019 年 4 月に 4 泊滞在
Mikko からの返信 (投稿日 : 2019 年 5 月 3 日)
Hi Marta, Thank you so much for your positive review. We are looking forward to welcoming you again here at Reef Beach Resort! :)

10/10 (非常に良い)

Barbro

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great stay
Great hotel and staff. Room was very nice and clean. The pool was great and sunloungers overlooking the ocean perfect., Staff were really polite and friendly. Definitely recommend staying.
2019 年 3 月に 5 泊滞在
RBR Managementからの返信 (投稿日 : 2019 年 3 月 12 日)
Hello Barbro, Thank you very much for your feedback. We are happy to know that you have enjoyed your stay. Thank you for commending our staff's hospitality - i will let them know. We look forward to having you again.

10/10 (非常に良い)

宿泊されたお客様

2019 年 2 月に 8 泊滞在

10/10 (非常に良い)

Marie-Eve

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Lovely hotel. Clean pool and good restaurant and bar. Very comfortable room as well.
2019 年 1 月に 3 泊滞在
RBR Managementからの返信 (投稿日 : 2019 年 1 月 29 日)
Hello Marie, Thank you very much for your review. We are glad to know that you've enjoyed your stay. We hope to have you again in the future. All the best to you.

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、客室の快適度
2019 年 1 月に 3 泊滞在
RBR Managementからの返信 (投稿日 : 2019 年 1 月 26 日)
Dear Guest, Thank you very much for our review. We really appreciate it. All the best.

10/10 (非常に良い)

Jan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Review Reef Beach Resort.
Due to the fact we lost our luggage from DC to Manila, we had to shorten this visit to one night. Too bad, but the local staff and hotels.com arranged a refund. Thanks much to both parties. Great service, great hospitality.
2019 年 1 月に 3 泊滞在
RBR Managementからの返信 (投稿日 : 2019 年 1 月 24 日)
Hello Jan, Thank you very much for your review - we appreciate it. I hope you you had a great holiday after all and we hope to have you back soon.

8/10 (良い)

Alfonso、Melbourne

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス
Staff were very responsive and the room was well equipped, even though water mains and internet were less than ideal as seems to be the case with the rest of the island. The restaurant did avoid the usual: "sorry sir not available", which was appreciated. *Reef* beach is exactly what you get.
2018 年 12 月に 5 泊滞在
RBR Managementからの返信 (投稿日 : 2018 年 12 月 15 日)
Hello Alfonso, Thank you very much for your review and we appreciate your understanding regarding the water and internet issues. Rest assured that we are doing every effort to address them. We hope to have you back in the future. Regards,

8/10 (良い)

宿泊されたお客様

2018 年 11 月に 3 泊滞在
Bethからの返信 (投稿日 : 2018 年 11 月 21 日)
Dear Guest, Thank you very much for leaving us your review. We appreciate your feedback. Thank you and we hope to have you back at Reef.

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、施設のコンディションと設備
2018 年 11 月に 1 泊滞在
Bethからの返信 (投稿日 : 2018 年 11 月 21 日)
Dear Guest, Thank you very much for your review. We appreciate it. We hope to have you back again.

10/10 (非常に良い)

Arnold Jay

良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Reef beach as a resort is great! The location, the food, the staff, the views, and the room we stayed in were all top notch and very much well worth the price paid for the stay. Only minor thing that we can think of to complain about is that there are certain areas/objects/spaces in the room that we stayed in that looked like it wasn't cleaned in a long while... good thing that this is just a minor detail for us and did not take away from the experience. Highly recommended to stay in this place when visiting Siargao. It definitely has everything you need.
2018 年 10 月に 4 泊滞在
RBR Managementからの返信 (投稿日 : 2018 年 11 月 11 日)
Hello Jay, we highly appreciate your review with us. We are glad to know that you've enjoyed your stay with us. We look forward to having you back soon. Regards,

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The resort is in a terrific location and is an ideal place to relax
2018 年 10 月に 7 泊滞在
RBR Managementからの返信 (投稿日 : 2018 年 11 月 1 日)
Dear Guest, Thank you very much for your great review. We are glad to know that you've enjoyed your stay with us and we look forward to having you back in the future. Regards and all the best to you.

4/10 (不満)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備、客室の快適度
construction going on right next door, noise, hammering, not a comfortable relaxing experience. i left early could not deal with the noise. the wifi was not good. could not be on for longer than 5 min without getting kicked off.
2018 年 10 月に 5 泊滞在
RBR Managementからの返信 (投稿日 : 2018 年 11 月 1 日)
Dear Guest, Thank you for taking time to give us your feedback. We sincerely apologise about the noise due to the on going resort's refurbishment and expansion during your stay. We have an announcement regarding this in Expedia hence also the discount upon your booking. We are also working on our internet but sometimes signal can be bad due to our location. We are on a final stage of finishing the work and we hope to welcoming you back next time.

10/10 (非常に良い)

Elvie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Completely satisfied
The A/C control is not working. The stove is not operating. Need blankets to warm us during the night.
2018 年 9 月に 3 泊滞在
Bethからの返信 (投稿日 : 2018 年 9 月 17 日)
Dear Ms. Elvie, Thank you very much for your feedback and we have them noted. Any maintenance issues are responded right away once we have received them at the office. We are glad that you are completely satisfied with your stay with us and we look forward to having you back soon. Regards.

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The staff are friendly and couteous especially Julius even climbed up the coconut tree to treat us with fresh coco juice on our arrival. When they knew we were celebrating our anniversary, they decorated our room and gave us CHARDONEY. That was indeed a pleasant surprise! We enjoyed our stay in Reef Beach Resort.
2018 年 9 月に 3 泊滞在
Beth からの返信 (投稿日 : 2018 年 9 月 12 日)
Dear Guests, Thank you very much for your review. We are glad to know that you've enjoyed your stay with us and we are looking forward to welcoming you back at Reef Beach soon. Regards from Reef Beach Resort family.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、客室の快適度
Home feel to the place,,, great view,,, clean pool,,,beute menu.....I WILL BE BACK
2018 年 9 月に 1 泊滞在
Bethからの返信 (投稿日 : 2018 年 9 月 2 日)
Dear Guest, Thank you very much for your feedback. We are glad that you have enjoyed your stay. We look forward to having you back soon. All the best.

4/10 (不満)

宿泊されたお客様

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Outdated hotel in need of renovation
This hotel is in real need of renovation. This was not at all value for money. Hotel was dark at night and felt like a ghost hotel, we only saw two other guests. We had no water in our shower on day we checked out so we weren't able to shower before heading to the airport.
2018 年 8 月に 1 泊滞在
Bethからの返信 (投稿日 : 2018 年 9 月 1 日)
Dear Guest, Thank you very much for your feedback. We at Reef Beach Resort are always doing our very best to make sure that our guests will have a great time during their stay with us. Should there be any inconvenience during your stay, we sincerely apologize. We have been booked all year and 95% til end of the year so having you seen only two guests is untrue. Thank you very much for staying and I hope to have you back next time.

4/10 (不満)

Dar、Manila

良かった点 : 清潔度、スタッフとサービス、客室の快適度
気になった点 : 施設のコンディションと設備
2018 年 8 月に 1 泊滞在
Bethからの返信 (投稿日 : 2018 年 8 月 18 日)
Hello Dar, Thank you for your review. If you could send us an email regarding your concern thus the 2 out of 5 review please so we can address them and we can serve you better in the future. Thank you.

10/10 (非常に良い)

April、Lipa City

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Relaxing place
Great place to relax and enjoy vacation with family and friends.
2018 年 6 月に 3 泊滞在
Bethからの返信 (投稿日 : 2018 年 7 月 6 日)
Hello April, Thank you very much for your feedback, we really appreciate it. We look forward to having you and your family back again soon. All the best.

10/10 (非常に良い)

ojie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
we;ll be back...
the location is just right, not so far from Cloud 9 and other establishments including the Boulevard/market. we love that we can cook and they have utensils available. It is very spacious, we are only four but six people can stay comfortably. The place is quiet. Food is okay though we only had breakfast there. you can relax in their pool, veranda, in the restaurant , walk in the shore or laze in the garden. They have pet dogs.
2018 年 6 月に 3 泊滞在
Bethからの返信 (投稿日 : 2018 年 6 月 20 日)
Hello Ojie,thank you very much for your feedback. We are glad that you enjoyed your stay with us. We look forward to welcoming you back soon.

2/10 (非常に不満)

Tim、Canada

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Long wait to check ...wrong room ... poor front desk and guest services..Kick backs to preferred taxis..Hidden charges. Noisy corperate partys..overpriced food ....STAY AWAY
2018 年 5 月に 1 泊滞在
Bethからの返信 (投稿日 : 2018 年 5 月 22 日)
Hi there thank you for your comments. We reply as follows: You were afforded prompt and polite service at checkin. You were given the exact accommodation that you booked. All charges are thru Expedia so we have nothing to do with your billing. You arranged your own transport so we have nothing to do with the transport you used. We did not have any corporate activities so have no idea what you are referring to. We value customer feedback as a cornerstone to us maintaining a good service for our customers but expect fair treatment. We will welcome you back to our Resort with a promise of our very best efforts to ensure that you have a positive experience.