Dear Joyce, Thank you so much for taking the time to leave such a positive review of your recent stay at our hotel! We are absolutely thrilled to hear that you had such a wonderful experience with us. Our team takes great pride in ensuring that every aspect of your stay is exceptional, from the cleanliness and comfort of our rooms to the friendliness and attentiveness of our staff. Your kind words are a testament to their hard work and dedication. We hope to have the pleasure of hosting you again in the future. If you have any suggestions or preferences for your next visit, please don't hesitate to share them with us. We're here to make your future stays even more enjoyable. Once again, thank you for choosing our hotel, and we look forward to welcoming you back soon!Kind regards,Tracy LamFront Office Duty ManagerHoliday Inn & Suites Geelong

Dear Amy, We’re thrilled that your experience at Holiday Inn & Suites Geelong was great. Your kind words made our day! We’re here to help anytime. Looking forward to welcoming you again.Best Regards, Shayan BanaFront Office Duty Manager

Dear Jody, Thank you so much for taking the time to leave such a positive review of your recent stay at our hotel! We are absolutely thrilled to hear that you had such a wonderful experience with us. If you have any suggestions or preferences for your next visit, please don't hesitate to share them with us. We're here to make your future stays even more enjoyable. Once again, thank you for choosing our hotel, and we look forward to welcoming you back soon!Kind regards,Tracy LamFront Office Duty ManagerHoliday Inn & Suites Geelong

Dear Isaiah, Thank you for your time to rate us 5/5. Your rating reflects that you enjoyed the stay. Looking forward to welcoming you again. Best Regards, Shayan BanaFront Office Duty Manager

Dear George, Thank you for taking the time to tell us about your experience at Holiday Inn & Suites Geelong.Firstly, allow me to express my sincerest gratitude for choosing to stay with us once again during your recent visit. We genuinely appreciate your continued patronage and are grateful for the opportunity to host you.However, I am deeply disappointed to learn that your breakfast experience during your stay did not meet your expectations. Please accept my heartfelt apologies for any inconvenience or discomfort this may have caused you.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to welcome you back to the hotel again in the future.Once again, please accept my deepest apologies for the shortcomings you experienced during your recent stay. If you have any further feedback or concerns, please do not hesitate to reach out to me directly. Kind regards,Tracy LamFront Office Duty ManagerHoliday Inn & Suites Geelong

Dear Aneta, Thank you for taking the time to give us 5/5. That's amazing to know that you enjoyed your stay. Looking forward to welcoming you again. Best Regards, Shayan BanaFront Office Duty Manager.

Dear Faiza, We’re thrilled that your experience at Holiday Inn & Suites Geelong was great. Your kind words made our day! We’re here to help anytime. Looking forward to welcoming you again.Best Regards, Shayan BanaFront Office Duty Manager

Dear Ryan, We’re thrilled that your experience at Holiday Inn & Suites Geelong was great. Your kind words made our day! We’re here to help anytime. Looking forward to welcoming you again.Best Regards, Shayan BanaFront Office Duty Manager

Dear Michael, Thank you for taking the time to let us know about your stay. I do apologize for the inconvenience you had. Please feel free to reach out to us so that we can understand in detail about your issue and whether any assistance were provided or not. Our friendly team is available 24/7 to assist our guests with any issue. Looking forward to hearing from you. Best Regards, Shayan BanaFront Office Duty Manager

Dear Alistair, We’re thrilled that your experience at Holiday Inn & Suites Geelong was great. Thank you for rating us 10/10. Looking forward to welcoming you again. Best Regards, Shayan BanaFront Office Duty Manager

Dear George, We’re thrilled that your experience at Holiday Inn & Suites Geelong was great. Your kind words made our day! We’re here to help anytime. Looking forward to welcoming you again.Best Regards, Shayan BanaFront Office Duty Manager

Dear Aaron, We’re thrilled that your experience at Holiday Inn & Suites Geelong was great. Your kind words made our day! We’re here to help anytime. Looking forward to welcoming you again.Best Regards,Tracy LamFront Office Duty Manager

Dear Tanya, We’re thrilled that your experience at Holiday Inn & Suites Geelong was great. Your kind words made our day! We’re here to help anytime. Looking forward to welcoming you again.Best Regards,Tracy LamFront Office Duty Manager

Dear Alistair, We’re thrilled that your experience at Holiday Inn & Suites Geelong was great. Your kind words made our day! We’re here to help anytime. Looking forward to welcoming you again.Best Regards,Tracy LamFront Office Duty Manager

Dear Alisa, We’re thrilled that your experience at Holiday Inn & Suites Geelong was great. Your kind words made our day! We’re here to help anytime. Looking forward to welcoming you again.Best Regards, Shayan BanaFront Office Duty Manager

Dear Shannon, We’re thrilled that your experience at Holiday Inn & Suites Geelong was great. It’s important to us that our guest have a comfortable experience. Looking forward to welcoming you again. Best Regards, Shayan BanaFront Office Duty Manager

Dear Fred, Thank you for taking the time to rate us for your stay. we hope you have enjoyed your stay overall. Looking forward to welcoming you again. Best Regards, Shayan BanaFront Office Duty Manager.

Dear Rajat, We’re pleased that you had an enjoyable stay overall. We strive to provide a comfortable experience. We’re here to help anytime. Looking forward to welcoming you again.Best Regards, Shayan BanaFront Office Duty Manager

Dear Jen, We're thrilled that your experience at Holiday Inn & Suites was great enough for you to score us 5/5. Your valuable time in rating us means alot to us. We're here to help anytime. Looking forward to welcoming you again. Best Regards, Shayan BanaFront Office Duty Manager.

Dear Kate, We're thrilled that your experience at Holiday Inn & Suites Geelong was great. Your kind words made our day! We're here to help anytime. Looking forward to welcoming you again. Best Regards, Shayan BanaFront Office Duty Manager

Dear Clara, We're thrilled that your experience at Holiday Inn & Suites was great enough for you to score us 5/5. Your valuable time in rating us means alot to us. We're here to help anytime. Looking forward to welcoming you again. Best Regards, Shayan BanaFront Office Duty Manager.

Dear Daniel, We're thrilled that your experience at Holiday Inn & Suites was great enough for you to score us 10/10. Your valuable time in rating us means alot to us. We're here to help anytime. Looking forward to welcoming you again. Best Regards, Shayan BanaFront Office Duty Manager.

Dear Jodie, We're thrilled that your experience at Holiday Inn & Suites was great enough for you to score us 5/5. Your valuable time in rating us means alot to us. We're here to help anytime. Looking forward to welcoming you again. Best Regards, Shayan BanaFront Office Duty Manager.

Dear Katrina, We're thrilled to see you gave us perfect score. This indicates that your experience at Holiday Inn & Suite Geelong was great. This is what we aim for and always strive to provide a comfortable experience to our guests. We're here to help anytime. Looking forward to welcoming you again. Best Regards, Shayan BanaFront Office Duty Manager

Dear Juliet, We're thrilled that your experience at Holiday Inn & Suites Geelong was great. Your kind words made our day! We're here to help anytime. Looking forward to welcoming you again. Best Regards, Shayan BanaFront Office Duty Manager

Dear Jade, We're thrilled that your experience at Holiday Inn & Suites Geelong was great. Your kind words made our day! We love to take care of our little guests belongings. Here to help anytime. Looking forward to welcoming you again. Best Regards, Shayan BanaFront Office Duty Manager

Dear Liron, We're thrilled that your experience at Holiday Inn & Suites Geelong was great. We're committed to provide a comfortable experience to our guest. Looking forward to welcoming you again. Best Regards, Shayan BanaFront Office Duty Manager

Dear Jen, Thank you for your perfect rating to our hotel. Our team is committed to going above and beyond to make your stay even more enjoyable. Looking forward to welcoming you again. Best Regards, Shayan BanaFront Office Duty Manager.

Thank you Jagdeep for your perfect rating. We strive to provide a comfortable experience. Looking forward to hosting you again. Best Regards, Shayan BanaFront office duty manager

Dear Prathap, Thank you for taking the time to provide feedback on your recent stay with us. We are elated to hear that you found our service and maintenance commendable.Regrettably, we are disheartened by the issues you encountered during your stay. I would like to clarify that while our standard rooms do not feature microwaves due to safety considerations, we do offer rooms equipped with balconies. However, it is plausible that during the vibrant summer season in Geelong, our premium rooms were fully occupied, affecting the pricing of available bookings. Generally, reserving rooms in advance tends to secure more favorable prices.We encourage you to contact our guest services team when making your next reservation, allowing us the opportunity to assist in accommodating your preferences, subject to availability.Your feedback is valuable to us, and we remain committed to enhancing your future stays with us.Please do not hesitate to reach out should you require any further assistance.Warm regards,Shayan BanaFront Office Duty Manager

Dear Bradley, We're thrilled that your experience at Holiday Inn & Suites Geelong was great. We're here to help anytime. Looking forward to hosting you again. Best Regards, Shayan BanaFront Office Duty Manager

Dear Mark, We're thrilled that your experience at Holiday Inn & Suites Geelong was great. We're here to help anytime. Looking forward to hosting you again. Best Regards, Shayan BanaFront Office Duty Manager

Dear Jacqueline, It's truly delight to hear that you had a comfortable experience during your stay. Your kind words have made our day! We're here to help anytime. Looking forward to welcoming you again. Best Regards, Shayan BanaFront Office Duty Manager

Dear Xuan, We’re thrilled that your experience at Holiday Inn & Suites Geelong was great. Your kind words made our day! We’re here to help anytime. Looking forward to welcoming you again.Best Regards, Shayan BanaFront Office Duty Manager

Dear Mahyar, We’re thrilled that your experience at Holiday Inn & Suites Geelong was great. We’re here to help anytime. Looking forward to welcoming you again.Best Regards, Shayan BanaFront Office Duty Manager

Hi Sanjeev, Thank you for taking the time to provide feedback regarding your recent stay. We genuinely regret that your experience fell short of your expectations. While our primary goal is to ensure our guests' satisfaction, we understand that preferences can differ.Regarding the matter of the kettle in our rooms, it is standard practice within our brand to provide this amenity. Following a thorough inquiry with my team, it was identified that you were charged for the kettle due to reported damage discovered after your departure. We have not received any dispute from your end since the billing and notification were conveyed to you. Moreover, I want to emphasize that there would be no reason for any team member to intentionally place a faulty item in your room post-check-out and incorrectly bill you.I wish to extend an invitation for further discussion if you maintain any belief that you were wrongly charged. At IHG, our commitment is to surpass expectations in ensuring a superior guest experience. I am eager to rectify your previous encounter and transform it into a positive one should you choose to revisit.Your consideration is greatly appreciated, and I look forward to the possibility of restoring your faith in our services.Warm regards,Shayan BanaFront Office Duty Manager

Hi Amy, Thank you for taking the time to let us know about your stay. We would like to address any inconveniences you may have faced during your recent visit. Please feel free to reach out to our guest services inbox so that we can better understand your concerns and assist you accordingly.Best regards, Shayan BanaFront office duty manager

Dear Mohamed, Thank you for your time to let us know about your stay. We're remorseful for the inconvenience caused to you during your stay. In fact our reception team pays special attention and care to our those guests who are differently abled especially if they are young ones. We do apologise for you to feel this way during your stay. We will use your feedback to train our team members and provide a refresher on our SOPs design to provide assistance to our disable patrons. Moreover, I would like to share with you that unfortunately our double double rooms do not offer bay views; however, should you consider to give us another chance to make up for your last experience, please reach out to us prior to your booking for us to offer you available options on bay view rooms, subject to availability. Once again, we are really sorry for opportunities that missed by us to make you and your family feel more welcomed. Hope to get a chance to host you again. Best regards, Shayan BanaFront office duty manager.

Thank you Kuldeep for your rating to our property. We're glad that your stay was perfect. Looking forward to hosting you again. Please reach out to our friendly team if you have any preferences during your next stay. Our team will try their best to accommodate your request. Best Regards, Shayan BanaFront office duty manager.

Dear Joanne, We’re thrilled that your experience at Holiday Inn & Suites Geelong was great. Your kind words made our day! We’re here to help anytime. Looking forward to welcoming you again. Best Regards, Niki Quao Front Office Duty Manager.

Dear Ben, We're thrilled that your experience at Holiday Inn & Suites Geelong was great. Your kind words made our day!Looking forward to hosting you again. Best regards, Shayan BanaFront office duty manager.

Dear Robert, Thank you for taking the time to let us know about your stay. We're pleased to learn that you found your stay comfortable overall. I do apologize if you had any inconvenience due to the matter you have mentioned about hearing neighbour. We do have rooms that are corner ones so reduce any noise automatically. Please feel free to let us know in advance your room preference when you book with us next time and we will try our best to allocate you the room of your preference should occupancy allow. Looking forward to hosting you again. Warmest regards,Shayan BanaFront office duty manager.

Dear Tara, We're thrilled that your experience at HI&Suites Geelong was great based on your rating to us 4/5. Looking forward to welcoming you again. Best Regards, Shayan BanaFront Office Duty Manager

Hi Damian , It's truly delightful to read that you had a fantastic experience during your stay. Your kind words made our day! We're here to help anytime. Looking forward to welcoming you again. Best Regards, Niki Quao Front office duty manager

Thank you Timothy for a fantastic review! We also find you 10 out of 10! Hope to see you again soon.

Dear Kimmy, We’re thrilled that your experience at Holiday Inn & Suites Geelong was fantastic. Your kind words made our day! We’re here to help anytime. Looking forward to welcoming you again. Best Regards, Tracy Lam Front Office Duty Manager

Dear Albert, Thank you for choosing to stay with us and we trust you enjoyed your stay. We look forward to welcoming you back. Kind regards,Tracy LamFront Office Duty Manager

Dear Cliff, appreciate you taking the time to review your stay. We hope to see you again soon!

Dear Keong, We’re thrilled that your experience at Holiday Inn & Suites Geelong was great. Your kind words made our day! We’re here to help anytime. Looking forward to welcoming you again.Best Regards, Shayan BanaFront Office Duty Manager