テラス / パティオ

モーテル 6 ガトリンバーグ、テネシー - スモーキー マウンテンの口コミ

2 out of 5

口コミ

6.6
評価 10 - 1003 件の口コミ中 207 件が非常に良い" "
評価 8 - 1003 件の口コミ中 288 件が良い" "
評価 6 - 1003 件の口コミ中 196 件が普通" "
評価 4 - 1003 件の口コミ中 156 件が不満" "
評価 2 - 1003 件の口コミ中 156 件が非常に不満" "

6.4/10

清潔度

7.4/10

スタッフとサービス

5.8/10

設備とサービス

6.0/10

施設のコンディションと設備

6.4/10

環境への配慮

口コミ

10/10 (非常に良い)

Logan

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Really sweet staff and overall a nice clean property
2024 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 10 日)
Hello Logan,We are delighted to hear that you found our staff sweet and enjoyed the cleanliness of our property. Your positive feedback is truly appreciated. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

2/10 (非常に不満)

Jeanne

2024 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 25 日)
Hello Jeanne,We're sorry to hear that your recent stay with us did not meet your expectations. Please feel free to contact us directly to discuss any concerns you may have had during your visit.

6/10 (普通)

Christina

良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 25 日)
Hello Christina, We appreciate you choosing our hotel for your stay. Please feel free to reach out to us directly to share any feedback you may have from your experience.

10/10 (非常に良い)

Yves

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very clean, remodeled. Would come back!
2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 23 日)
Hello Yves,We are pleased to hear that you found our hotel clean and remodeled. We look forward to welcoming you back in the future!

10/10 (非常に良い)

Yves

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Really clean and remodeled. Large room. Would come back.
2024 年 4 月に 7 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 23 日)
Hello Yves,We are delighted to hear that you appreciated our clean and remodeled rooms. It would be a pleasure to welcome you back in the future for another enjoyable stay.

10/10 (非常に良い)

Courtney、Sevierville

2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 17 日)
Hello Courtney,We are delighted to hear that you had a wonderful experience at our hotel! We look forward to welcoming you back soon for another exceptional stay!

8/10 (良い)

Frances

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Beautiful view
2024 年 4 月に 3 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 14 日)
Hello Frances,We're delighted to hear you enjoyed our beautiful view during your stay. Your feedback is truly appreciated as we strive to provide a memorable experience for all our guests. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 (非常に良い)

Courtney、Sevierville

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
The outside around the property smells of urine from the animals.
2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 12 日)
Hello Courtney, We appreciate your feedback and regret to hear about your experience. We take all comments seriously to continuously improve our guest's stay. If you have any further concerns, please don't hesitate to contact management directly. Thank you for bringing this to our attention.

2/10 (非常に不満)

James

家族旅行, 小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Looked nothing like the pictures online. Surrounding area very trashy. Pulled up and left, stayed at different hotel. Could care less about getting money back. Place should be torn down.
2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 7 日)
Hello James,We're sorry to hear about your experience. We appreciate your feedback and will share it with our team for further review. Our goal is to provide a comfortable stay for all our guests, and we regret if we fell short in your case. Thank you for bringing this to our attention.

4/10 (不満)

Kaite

カップルで旅行, 家族旅行, 小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Holes in the walls, carpet was filthy, mattresses had stuff under leftover from previous guests. No hot water until my husband fixed it himself. The room smelled terribly of wet dog. In my honest opinion it should not have been able to even be rented out. We only stayed because everything else was sold out.
2024 年 3 月に 3 泊滞在
Managerからの返信 (投稿日 : 2024 年 3 月 27 日)
Hello Kaite, We regret to hear about your experience and appreciate your feedback. We take guest reviews seriously and have forwarded your comments to the relevant departments for review. Your input will help us improve our services for future guests.

10/10 (非常に良い)

Michelle

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice & convenient
2024 年 2 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 3 月 24 日)
Hello Michelle,We are pleased to hear that you found our hotel nice and conveniently located. Your satisfaction is important to us, and we appreciate your positive feedback. Thank you for choosing to stay with us.

6/10 (普通)

Shelley

ペット同伴の旅行, カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
We have stayed here before and were very happy; that's why we came back. Now the gentleman that checked us in was very friendly. However, the remote to the TV didn't work and it took almost 2 hours before someone came with a working remote. When I went to the lobby the next day to tell them we didn't need housekeeping the lady behind the desk was very friendly as well. However, there was a housekeeper/maid in there who had nothing but attitude. I had my dog with me and she made a comment that he was not supposed to be in there. I told her that I was sorry, but I thought this was a pet friendly hotel. She then walked outside with me and made a point of poking a sign beside the door saying that pets were not allowed in the lobby. Sorry, but I didn't even see the sign. Honest mistake on my part; I was in the lobby less than a minute. There is some construction going on next to the hotel, and they were using some of the parking spaces to store their supplies. Probably won't come again; as a matter of fact I made a point of checking out other hotels in the area to stay when we come back. By the way we are coming back in October and for Christmas; I will be taking my business elsewhere and you can blame the maid/housekeeper for that. She should not be interacting with guests at all. This happened on Saturday March 16.
2024 年 3 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 3 月 19 日)
Hello Shelley, We appreciate your valuable feedback and apologize for the inconvenience you experienced during your recent stay. We strive to provide top-notch service and will address the issues you encountered with our team to ensure a better experience for future guests. We hope you reconsider and give us another chance to exceed your expectations in the future.

8/10 (良い)

Mark

良かった点 : 清潔度、スタッフとサービス
2024 年 3 月に 4 泊滞在
Managerからの返信 (投稿日 : 2024 年 3 月 17 日)
Hello Mark,We're thrilled to hear you had a great stay with us! If you have any suggestions or concerns, please don't hesitate to contact us directly. We hope to welcome you back soon for another wonderful experience!

6/10 (普通)

Jordan

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
2024 年 3 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 3 月 6 日)
Hello Jordan, We appreciate you choosing our hotel for your stay. We strive to provide the best experience for all our guests, so please don't hesitate to contact us directly with any specific feedback you may have from your visit. We look forward to the opportunity to improve and welcome you back in the future.

6/10 (普通)

Jonathon

2024 年 3 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 3 月 24 日)
Hello Jonathon,We appreciate you choosing our hotel for your stay! If there are any areas you believe we can improve on, please don't hesitate to reach out to us directly. We value your feedback and would love the opportunity to address any issues you may have encountered.

2/10 (非常に不満)

Kayla

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
If I could give this place a zero I would. There was baby roaches all over our room. They moved us to a new one and it was really dirty and the heat/AC wouldnt work. Stay away from this place!!!!
2024 年 3 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 3 月 6 日)
Hello Kayla, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

8/10 (良い)

Jessica

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice tub nice place to stay
2024 年 2 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 3 月 5 日)
Hello Jessica,We are delighted to hear that you enjoyed our bathtub during your stay with us. We strive to provide a comfortable experience for all our guests. Should you have any further feedback or need assistance, please do not hesitate to contact us.

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Hotel was very old, needs alot of remodeling, mattress sank in the middle.Linens and bathroom were clean. Would not choose to stay again.
2024 年 2 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 2 月 29 日)
Dear Guest, We appreciate your feedback and apologize for any inconvenience during your stay. Your comments will be shared with the team for further review. Our goal is to provide a comfortable experience for all our guests, and we hope you will consider giving us another chance in the future.

10/10 (非常に良い)

Kristyn

2024 年 2 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 3 月 9 日)
Hello Kristyn,We are delighted to hear you had a fantastic experience during your stay! Please don't hesitate to contact us directly with any further details on how we can continue to exceed your expectations.

10/10 (非常に良い)

Agapito

2024 年 2 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 3 月 22 日)
Hello Agapito,We are thrilled to hear that you had a wonderful experience during your stay with us! If you have any further comments or suggestions, please do not hesitate to contact us. We look forward to welcoming you back in the future for another fantastic stay!

6/10 (普通)

Joan

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Cheap
Trashy area, parking was very tight, due to construction material in parking lot. Hotel grounds were nasty, as well as the walk thru to the stairs. There was dog’s barking seemed like every room. Dog hair all over the rusty stairs and balcony. Room was surprisingly nice clean, looked recently been remodeled. Jacuzzi tub was a plus. No continental breakfast.
2024 年 2 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 2 月 22 日)
Hello Joan, We regret to hear about the challenges you faced during your stay. We appreciate your feedback and will address areas for improvement with our team. It's great to hear you found the room clean and enjoyed the Jacuzzi tub. For any further assistance or feedback, please feel free to reach out to our management team.

8/10 (良い)

Vicky

良かった点 : 清潔度
気になった点 : 客室の快適度
Hotel was nice. But the bed it just killed my back. It was to hard for my liking. I woke up every morning with back pain and could barely walk.
2024 年 2 月に 3 泊滞在
Managerからの返信 (投稿日 : 2024 年 2 月 22 日)
Hello Vicky,We sincerely apologize for any discomfort you experienced during your stay. Guest feedback is essential for us to improve our services. Please feel free to contact our management team to address your concerns directly. Your comments help us to enhance the experience for all our guests.

8/10 (良い)

Jason

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great deal for the money
We extended a stay in town by 1 night. This was the only hotel that didn’t raise prices for the weekend. Nice and friendly staff. TV didn’t work and the tub wouldn’t stop running when turned off. More of a trickle but couldn’t be happier for what we needed
2024 年 2 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 2 月 20 日)
Hello Jason,We appreciate your feedback regarding your recent stay with us. We are pleased to hear that you found our staff to be nice and friendly. Rest assured that we have made note of the issues you experienced with the TV and tub for our continuous improvement. Thank you for choosing to stay with us and we hope to welcome you back in the future.

10/10 (非常に良い)

Nora

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Mini getaway
We stayed one night, comfortable and convenient. Clean and stocked with towels.
2024 年 2 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 2 月 17 日)
Hello Nora,Thank you for sharing your positive experience during your recent stay at our hotel. We are delighted to hear that you found our accommodations comfortable and convenient, and that you appreciated our cleanliness and ample towel supply. We hope to welcome you back in the future for another enjoyable stay.

2/10 (非常に不満)

Yaima

2023 年 12 月に 5 泊滞在
Managerからの返信 (投稿日 : 2024 年 2 月 17 日)
Hello Yaima, We're sorry to hear that you didn't have a positive experience during your stay. We encourage you to reach out to our hotel so that we can address any issues you may have encountered. We value your feedback and strive to provide excellent service to all our guests.

6/10 (普通)

Amanda

2024 年 1 月に 7 泊滞在
Managerからの返信 (投稿日 : 2024 年 2 月 16 日)
Hello Amanda,Thank you for staying with us. We value your opinion and would appreciate if you could provide any specific feedback about your experience at our hotel. We strive to constantly improve and your insights will be invaluable in helping us achieve that goal. Please feel free to reach out to us directly so we can address any issues you may have encountered.

10/10 (非常に良い)

Ilka

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The rooms were decent, comfortable beds, really friendly staff. Actually saw a bear in the parking lot
2024 年 2 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 2 月 10 日)
Hello Ilka,Thank you for choosing our hotel for your stay and for taking the time to leave a review. We appreciate your positive feedback regarding our comfortable beds and friendly staff. It's certainly an unforgettable experience to see wildlife in our area. We hope to welcome you back soon for another enjoyable stay.

10/10 (非常に良い)

Courtney

ペット同伴の旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The lady who runs the front desk was the most welcoming and happy person I've met in a long time. She's knowledgeable, helpful, a great people person, and just joyful. She's made the experience completely. The rooms are clean and cozy, and everything is how it should be!
2024 年 2 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 2 月 9 日)
Hello Courtney,Thank you for taking the time to share your positive experience at our hotel. We are thrilled to hear that our front desk staff provided you with outstanding service and made your stay enjoyable. Our team takes pride in providing knowledgeable and helpful assistance to our guests. Additionally, we are glad that you found your room clean and cozy. We appreciate your feedback and would love to welcome you back in the future.

8/10 (良い)

Tina

良かった点 : スタッフとサービス
Great view
The room was fairy clean with the exception of the floor. I'm not sure it ever gets moped. The rest of the room was clean. We had a hot tub room #248. The hot tub was clean and the view is spectacular. The staff at the front desk was very friendly. For the price, you can't go wrong. Our biggest complaint is not really the motels fault but the dog walk area is so full of dog poop that we would not even take our dog over there. Pick up your dogs poop people!!!
2024 年 1 月に 7 泊滞在
Managerからの返信 (投稿日 : 2024 年 2 月 8 日)
Hello Tina,Thank you for your feedback regarding your recent stay with us. We're glad to hear that you found the room clean and enjoyed the hot tub and the spectacular view from your room. We appreciate your kind words about our friendly front desk staff. We understand your concern regarding the dog walk area and we will address this matter accordingly. We apologize for any inconvenience caused and hope to welcome you back in the future for another pleasant stay.

8/10 (良い)

宿泊されたお客様

良かった点 : スタッフとサービス
気になった点 : 清潔度
You get what you pay for type of place. Decent experience, they are very nice at check in and had no issues. My only 2 complaints are the floor in the room was filthy, looks like it hasn’t been cleaned in weeks… and also the dog area needs to be cleaned up. Nonetheless, a decent place to stay on budget and when traveling with pets!
2024 年 1 月に 3 泊滞在
Managerからの返信 (投稿日 : 2024 年 1 月 31 日)
Dear Guest, Thank you for choosing our hotel for your stay and for taking the time to share your feedback. We appreciate your kind words about our friendly check-in process and that you found our hotel a good option for budget-conscious travelers with pets. We apologize for any inconvenience caused by the cleanliness of the floor in your room and the dog area. We will address these concerns with our housekeeping and maintenance teams. We hope to have the opportunity to welcome you back in the future for an improved experience.

10/10 (非常に良い)

Jason

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 1 月 17 日)
Hello Jason,Thank you for choosing our hotel for your stay! We are delighted to hear that you had such a wonderful experience with us. Should you have any further comments or suggestions, we encourage you to reach out to us directly. We look forward to welcoming you back in the future.

2/10 (非常に不満)

Rodney

気になった点 : スタッフとサービス、施設のコンディションと設備
Horrible Customer Service!
The fireplace is shut off due to renos. That was Not advertised or even stated when checking in. The cleaning crew entered the room even after being told Not to. Motel 6 no longer has do not disturb signs so we put one up. The cleaning threw it away and entered our room even after we told the "cleaning supervisor". The cleaning supervisor stated they would not but they did. She did Not apologize and stated Motel 6 does not allow customer to say No cleaning. Corporate stated that is not true. The microwave tray did not fit therefore it could not be used. There is a 1/4 in gap at the door allowing cold air in. The customer service is horrible and argued that the fireplace was not even advertised. It is literally on their sign as tou pull in and in the pictures with descriptions. The parking had connex, pallets of materials,and various other Unsafe items everywhere taking half the parking area! I have photos but could not get them to upload.
2024 年 1 月に 3 泊滞在
Managerからの返信 (投稿日 : 2024 年 1 月 17 日)
Hello Rodney,Thank you for sharing your feedback. We apologize for any inconvenience you experienced during your stay. We strive to provide accurate information regarding our amenities, and it seems there may have been a miscommunication regarding the fireplace availability. As for the cleaning crew, we will address this with our team to ensure it doesn't happen again in the future. Regarding the microwave tray and the door gap, we appreciate you bringing these issues to our attention, and we will have our maintenance team look into it. We value your feedback and hope to have another opportunity to exceed your expectations in the future.

10/10 (非常に良い)

Jason

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 1 月 17 日)
Hello Jason,Thank you for choosing to stay with us and for giving us a perfect rating! We're thrilled to hear that you had a wonderful experience at our hotel. Should you have any further feedback or if there is anything else we can do to make your future stay even better, please don't hesitate to reach out to us. We look forward to welcoming you back soon!

10/10 (非常に良い)

Tyler

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great room the only down fall was my jucuzzi spout didnt work so well and the jets left a residue in the tub but other than that me and my husband had a very nice n romantic getaway.
2024 年 1 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 1 月 10 日)
Hello Tyler,Thank you for sharing your experience with us. We're glad to hear that you and your husband had a romantic getaway. We apologize for any inconvenience caused by the jacuzzi spout not working properly and the residue in the tub. Your feedback is valuable, and we will review these issues to ensure a better experience for our future guests.

8/10 (良い)

STEVE

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 1 月 10 日)
Hello STEVE,Thank you for choosing our hotel for your recent stay! We sincerely hope you had a pleasant experience and enjoyed your time with us. If you have any further comments or feedback, we would appreciate it if you could reach out to us directly so that we can address any concerns you may have had. We look forward to welcoming you back in the future.

8/10 (良い)

Fayez

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 10 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 1 月 10 日)
Hello Fayez, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

10/10 (非常に良い)

Juan

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 1 月 10 日)
Hello Juan,Thank you for choosing to stay with us! We are delighted to hear that you had an amazing experience during your time at our hotel. If there is anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!

4/10 (不満)

Edward

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 3 泊滞在
Managerからの返信 (投稿日 : 2024 年 1 月 10 日)
Hello Edward, We are sorry to hear that your experience at our hotel was not up to your expectations. We would appreciate it if you could reach out to us directly with any specific feedback you may have, so that we can address and improve upon the issues you encountered.

8/10 (良い)

donna

良かった点 : 清潔度、スタッフとサービス
Good choice for traveling on a budget.
Spent a couple days here on a last minute getaway. While not the normal type of hotel we'd stay at, the overall experience was just fine for this level of establishment. The room was clean. We reserved a room with a spa tub which worked just fine and felt wonderful after a day of sight seeing in the cold. Check in was quick and staff were polite. On the downside, parking is a very tight and the hotel is a bit dated. We traveled with our medium size dogs and carrying the required crates up to a 2nd floor using an open metal stairway and along narrow walkway was inconvenient. All in all, it isn't a bad facility, it's within easy walking distance of attractions and does not charge an additional fee for pets (big plus).
2023 年 12 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 1 月 8 日)
Hello donna, Thank you for choosing to stay with us on your last-minute getaway. We're glad to hear that you found the room to be clean and enjoyed the spa tub after a day of sightseeing. We apologize if the parking situation was tight and if the hotel's appearance did not meet your expectations. We appreciate your feedback regarding the convenience of bringing pets up to the second floor and will take it into consideration for future improvements. We hope you had a pleasant time exploring the nearby attractions, and we'd love to welcome you back in the future.

2/10 (非常に不満)

james d、Gallatin

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
2023 年 12 月に 4 泊滞在
Managerからの返信 (投稿日 : 2024 年 2 月 1 日)
Hello james d, We're sorry to hear that your recent experience at our hotel did not meet your expectations. We value your feedback and would appreciate it if you could reach out to us directly so we can address any specific concerns you may have had. We strive to provide exceptional service and we apologize for falling short in this instance. We hope to have the opportunity to make it up to you in the future.

8/10 (良い)

Shannon

良かった点 : 清潔度
2023 年 12 月に 3 泊滞在
Managerからの返信 (投稿日 : 2024 年 1 月 8 日)
Hello Shannon, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

2/10 (非常に不満)

Rachel

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Absolutely horrible.
2023 年 12 月に 7 泊滞在
Managerからの返信 (投稿日 : 2023 年 12 月 30 日)
Hello Rachel,We apologize for any dissatisfaction you experienced during your stay with us. It is important to us that all of our guests have a pleasant experience, and we regret that we fell short of your expectations. If there is anything specific you would like to discuss, please reach out to our management team directly so that they may assist you further.

6/10 (普通)

Stephen

良かった点 : 施設のコンディションと設備
気になった点 : スタッフとサービス、客室の快適度
2023 年 12 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 12 月 30 日)
Hello Stephen,Thank you for choosing to stay with us. If there is anything we can do to improve your experience, please feel free to reach out to our hotel directly. We value your feedback and would appreciate the opportunity to address any concerns you may have had. We hope to have the chance to welcome you back in the future.

8/10 (良い)

Holly

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
Nice stay
My husband and I rented a jacuzzi room for a couple of days. The room itself was very nice. Everything was updated and comfortable, the room was very clean. We were given some problems at check in because we booked through Hotels.com and they said the payment hadnt gone through when it did. The outside of the hotel is deceiving as it looks run down and gross. We were pleasantly surprised at how nice the inside of the rooms are and how the jacuzzi was a nice romantic touch to our getaway. I would definitely stay here again but would confirm everything was set with check in before arriving.
2023 年 12 月に 2 泊滞在
Managerからの返信 (投稿日 : 2023 年 12 月 29 日)
Hello Holly, Thank you for sharing your feedback! We're glad to hear that you enjoyed your jacuzzi room and found it comfortable and clean. We apologize for the inconvenience you experienced during check-in and will address this with our team. We appreciate your observation about the exterior of the hotel and will take it into consideration. We look forward to welcoming you back on your next getaway.

8/10 (良い)

Jeremy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Holiday getaway
We loved our room with the hot tub and the sound of the creek outside our door was awesome the only issue we dealt with was the parking but it was ok
2023 年 12 月に 2 泊滞在
Managerからの返信 (投稿日 : 2023 年 12 月 27 日)
Hello Jeremy,Thank you for choosing to stay with us and for sharing your feedback. We're delighted to hear that you enjoyed your room with the hot tub and the relaxing sound of the creek. We appreciate your understanding regarding the parking situation and are glad it did not greatly affect your overall experience. We hope to welcome you back again soon for another enjoyable stay.

6/10 (普通)

Andrew

2023 年 12 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 12 月 28 日)
Hello Andrew, Thank you for staying with us. We value your experience and appreciate your feedback. If there is anything specific you would like to share about your stay, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

4/10 (不満)

Davina

ペット同伴の旅行
気になった点 : 設備とサービス、施設のコンディションと設備
When I arrived to my room the curtain was in the chair next to the window. The rules for pets are ridiculous. What’s the point in staying there with pets if you can’t leave them in the room to enjoy the sites of the area? Obviously you can’t bring dogs to most of the attractions. Your dog has to be crated on the room. Who has room to travel with a crate? There are no do not disturb signs for the door. The parking is terrible. The parking lot is very congested. The vending machines were either empty or did not work. The jets on the hot tub did not work. Overall the hotel is very run down and needs updated.
2023 年 12 月に 3 泊滞在
Managerからの返信 (投稿日 : 2023 年 12 月 23 日)
Hello Davina,We apologize for any inconvenience you may have experienced during your stay. Please note that our pet policy aligns with the safety and comfort of all our guests. We understand that exploring the area with pets can be challenging, but we believe in providing a peaceful environment for all our visitors. We appreciate your feedback regarding the curtain, parking, vending machines, and hot tub. We're constantly seeking ways to improve our facilities and services, and your input will help us in this process. Thank you for choosing our hotel, and we hope to welcome you back in the future.

8/10 (良い)

Daniel、lenoir city

ペット同伴の旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
Negatives: The motel is very old and in need of an update. The mattress needs replaced. There was only a sheet and thin cover on the bed. Luckly, we had brought an extra blanket. The motel advertised wheelchair accessible and it is for the ground floor. There is no elevator and we were put on the 2nd foor. My wife is disabled and has trouble going up and down stairs. It would have been nice had their description stated no elevator, then i would have requested a room on the ground. The pet walk has bags and a can but there was poop everywhere. I couldn't walk my dog there because of it.There are no restaurant's. Requires a 10 minute walk into town. The soda machines were empty. Positives: The front dest personal was fantastic! Carla helped us take our luggage upstairs and even brought ice to our room. We had a room with a large 6 jet jacuzzi. The room was clean and even the floor. I spilled my drink at it took most of the towels to wipe it up. The towels were not black with floor grime like many, even upscale motels are. There is no exhaust fan in the bathroom. The motel is a partial walk downhill into Gatlinburg. You will enter at the upper end of town. Plenty of restaurants and activities to do in town. Friends that visit us and go to Gatlinburg have always returned. Winter time is not crowded but summer,it's difficult to walk down the sidewalks. We had our pet and this is perfect for pet owners.
2023 年 12 月に 2 泊滞在
Managerからの返信 (投稿日 : 2023 年 12 月 19 日)
Hello Daniel, Thank you for taking the time to share your feedback with us. We appreciate your positive comments about our helpful staff and clean room with a jacuzzi. We apologize for any inconvenience you experienced regarding the outdated motel and lack of elevator. We understand the importance of clear communication and will make sure to review our descriptions to accurately reflect the accessibility options available. We will also address the cleanliness of the pet walk area and ensure that our soda machines are properly stocked. We hope you enjoyed your time in Gatlinburg and thank you again for your valuable input.

10/10 (非常に良い)

John

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It out away from all the excitement and it's a great place just to relax
2023 年 12 月に 2 泊滞在
Managerからの返信 (投稿日 : 2023 年 12 月 19 日)
Hello John,Thank you for choosing to stay with us and for highlighting our hotel as a peaceful retreat. We aim to provide a relaxing environment for our guests to unwind. We appreciate your feedback and hope to welcome you back in the future for another tranquil stay.

10/10 (非常に良い)

Kelly

2023 年 12 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 12 月 21 日)
Hello Kelly,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a fantastic experience with us. Should you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out to us. We hope to welcome you back soon!