2/10
The chalet itself is ok not great but ok however, the management is extremely horrible. We could not access our cabin due to bears. Bears were on our porch. They wouldn’t assist and told us to call the police. I called the police they were extremely friendly and help me get my small children and their grandmother inside the cabin. The next morning we came out to leave and a bear came back and destroyed my truck bed cover and my sons baseball bag that was in the back.
We had to call the police again. File a report and document everything. I called management to see if they would credit us for the last two nights because we were uncomfortable staying there and it was costing us from the bears tearing up our property. Management would listen to our concerns and would not consider crediting any nights back. She told me she wouldn’t penalize her homeowners but I asked her what about our property and the damages that were done. She didn’t care about the customers property and she ended up saying I was yelling, which I was not yelling, and management hung up on me.
They did not handle this matter in a professional matter at all. She did not care about the guest’s concerns at all. We will never be back.
justin b.
2024 年 4 月に 5 泊滞在