6/10
I stayed here for two nights with my fiancé, and this place is more of a 3-star hotel at best. If you're just looking for a cheap stay within walking distance of Gatlinburg, it might be okay—but don't expect much beyond that.
The service was disappointing. When we asked the front desk for clean towels or help tidying the room, it took most of the day for anyone to respond. And when they finally did, all they gave us was a bag of towels and sheets to do it ourselves—not exactly what you'd expect from hotel staff.
The layout is also confusing. There are two buildings: one that looks nice but has a closed check-in center, and the actual main building a few blocks away. This setup was misleading and made check-in frustrating. The rooms near the main building also looked pretty rundown and unclean.
On the plus side, the AC worked well and the room was fairly clean when we first arrived. But overall, the quality and service just don’t match the high rating. I wouldn’t stay here again unless I was on a tight budget with low expectations.
David
2025 年 7 月に 3 泊滞在