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ガナノクエ イン & スパの口コミ

3 out of 5
ガナノクエ イン & スパ
550 Stone Street South, Gananoque, ON

口コミ

8.0

とても良い

評価 10 - 904 件の口コミ中 330 件が非常に良い" "
評価 8 - 904 件の口コミ中 315 件が良い" "
評価 6 - 904 件の口コミ中 141 件が普通" "
評価 4 - 904 件の口コミ中 83 件が不満" "
評価 2 - 904 件の口コミ中 35 件が非常に不満" "

8.0/10

清潔度

8.4/10

スタッフとサービス

7.4/10

設備とサービス

7.4/10

施設のコンディションと設備

7.4/10

環境への配慮

口コミ

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
歴史を感じさせる可愛らしいホテル
観光船乗り場にも近く、歴史を感じさせる可愛らしい外観、内観、ともに気に入っています。 テラスで食べる朝食も美味しく、サービスも良かったです。 ただ、季節のせいかもしれませんが、部屋に小さな虫が入って来やすい構造みたく、気になる方にはマイナスかもしれません。
2018 年 5 月に 1 泊滞在
Paulaからの返信 (投稿日 : 2018 年 7 月 1 日)
Thank you for your kind review. Unfortunately we are on the river and with that come the insects.

10/10 (非常に良い)

HIROYUKI

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
地方の老舗ホテル。顧客応対が良い。

10/10 (非常に良い)

Maryam、Montreal

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The Gananoque Inn has an excellent location. It is within a walking distance from the thousdands islands cruise terminal. There is enough parking space for hotel guests and a few nice restaurants around. The staff is friendly and courteous, the rooms have been renovated and are clean, the beds are clean and overall the entire installations are in good shape.
2024 年 5 月に 1 泊滞在
Frontdeskからの返信 (投稿日 : 2024 年 5 月 27 日)
Thank you very much.

8/10 (良い)

maureen

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Amazing location right on the river. Good sized rooms. Walkable to town, docks and marina. Staff were pleasant but service was slow. Good places to eat and drink nearby.
2024 年 5 月に 2 泊滞在
Frontdeskからの返信 (投稿日 : 2024 年 5 月 24 日)
Thank you very much.

10/10 (非常に良い)

Serge

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I recommend Gananoque Inn & Spa to anyone who want to visit the area of Gananoque.
2024 年 5 月に 1 泊滞在
Frontdeskからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you very much.

10/10 (非常に良い)

Dilesh

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very good service and location
2024 年 5 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 21 日)
Thank you for your kind words! We greatly appreciate you taking the time to provide a rating for our Inn.

10/10 (非常に良い)

Prabhjeet

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice
2024 年 5 月に 1 泊滞在
Frontdeskからの返信 (投稿日 : 2024 年 5 月 21 日)
Thank you very much.

8/10 (良い)

Chadi

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 設備とサービス
Nice and quiet close to the boarding dock
2024 年 5 月に 1 泊滞在
Frontdeskからの返信 (投稿日 : 2024 年 5 月 21 日)
Thank you very much.

10/10 (非常に良い)

Emily

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for choosing to stay with us. We greatly appreciate you taking the time to provide a rating for our Inn.

10/10 (非常に良い)

Jacques

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice place
2024 年 5 月に 2 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for your kind words! We greatly appreciate you taking the time to provide a rating for our Inn.

10/10 (非常に良い)

Remy

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff are friendly and helpful
2024 年 5 月に 3 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 14 日)
Thank you for your kind feedback! We're delighted to hear that you found our staff friendly and helpful. We look forward to welcoming you back on your next visit.

10/10 (非常に良い)

DMITRIJS

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 12 日)
Thank you for choosing to stay with us. We greatly appreciate you taking the time to provide a rating for our Inn.

8/10 (良い)

Teresa

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lawn needs to be mowed .
2024 年 5 月に 1 泊滞在
Gan Innからの返信 (投稿日 : 2024 年 5 月 7 日)
we have had a lot of rain and were waiting for it to dry up a little

4/10 (不満)

Doris、Bonn

家族旅行
I had been there about 4 years ago. This time, the breakfast looked like left overs. I informed them and someone came out with a bowl of scrambled eggs that were burn. The noises in the room sounded as if we were in a summer camp.
2024 年 4 月に 1 泊滞在
Gan Innからの返信 (投稿日 : 2024 年 5 月 2 日)
Thank you for your feed back, we take all complaints seriously. we have checked with the kitchen staff and the wait staff. this day we had a buffet breakfast, the time that you came you told the wait staff that the eggs were old so she went into the kitchen and had the chef to make you new eggs. to address the noise issue we did have a conference and they were chatting with each other and that if beyond our control

8/10 (良い)

Suzanne

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 5 月 3 日)
Thank you for choosing to stay with us. We greatly appreciate you taking the time to provide a rating for our Inn.

8/10 (良い)

Pevel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 4 月 13 日)
Thank you for choosing to stay with us. We greatly appreciate you taking the time to provide a rating for our Inn.

10/10 (非常に良い)

Patrick

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was right on the water! Could walk to everything. Staff was great!
2024 年 4 月に 3 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 4 月 12 日)
We're thrilled to hear you had a wonderful experience! Thank you for your kind words and for choosing to stay with us. We hope to see you again soon!

6/10 (普通)

Cynthia

カップルで旅行
Great area, very walkable and right on the water!
2024 年 4 月に 3 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 4 月 12 日)
We're so glad you enjoyed the area and our waterfront location! Your feedback is appreciated. Thank you for choosing to stay with us, and we hope to welcome you back again soon!

10/10 (非常に良い)

Lauren

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We recently stayed at the Inn for the solar eclipse. It was an excellent stay. The room was beautiful and nicely appointed, lots of space. Complimentary breakfast was great! The location was excellent, perfect view of the water and tucked away ok a quiet street but close enough to walk to everything downtown. We are already looking forward to coming back!
2024 年 4 月に 4 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 4 月 10 日)
Thank you for your kind words! We're delighted you enjoyed your stay and look forward to welcoming you back soon!

10/10 (非常に良い)

Jeffery

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 4 月 12 日)
Thank you for choosing to stay with us. We greatly appreciate you taking the time to provide a rating for our Inn.

8/10 (良い)

vincent

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Frontdeskからの返信 (投稿日 : 2024 年 3 月 18 日)
Thank you very to stay with the gananoque inn and spa.

10/10 (非常に良い)

Roger

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It’s an old building that has been well cared for and provides exceptional service and views combined wit caring staff.
2024 年 3 月に 2 泊滞在
Guest Services からの返信 (投稿日 : 2024 年 3 月 11 日)
Thank you for your kind words! We're thrilled to hear you enjoyed our exceptional service, views, and caring staff.

8/10 (良い)

Eric

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very clean room with a fireplace, which was nice cozy touch. The lady at the front desk was pleasant and very friendly. Shower could have been a little warmer and breakfast a little bit more substantial but way better than a typical "Holiday Inn" breakfast. Will definitely be back!
2024 年 3 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 3 月 3 日)
Thank you for your feedback! We're glad you enjoyed the cozy ambiance and friendly service. We'll work on adjusting the shower temperature and enhancing our breakfast offerings. Looking forward to welcoming you back soon!

10/10 (非常に良い)

Jo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Incredible view of the St Lawrence River and the 1000 islands. Buildings are historical and well kept a welcome change from regular "cookie cutter" hotels
2024 年 2 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 2 月 11 日)
Thank you for your kind words! We're thrilled you enjoyed our historic charm and picturesque views. Your satisfaction is our priority, and we're glad to provide a refreshing alternative to traditional hotels.

4/10 (不満)

Karin

良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
Cons - Sadly worn curtains that were broken and unable to be closed to block the bright lights outside, a heater that only blew ice cold air, barely tepid water in the morning. Finally got a gas fireplace to work, only to have the fan squeak and rattle all night long. It did eventually warm up the frigid room though, which came in handy when there was only cool water with which to shower (even after it ran for 10 minutes). In-room coffee was super duper stale, I did eventually find a q-tip in my bag so I could stir in some sugar (still undrinkable). The clock hadn’t been set ahead since the fall time change, so I suspect the coffee had been there for at least that long. Breakfast downstairs was so-so. Eggs were done nicely and served warm, but the bacon was chilled enough that it must only have been pulled out of the walk-in cooler and put under a heat lamp for a mere moment…not long enough to warm it through or melt the congealed grease, though. At checkout I did bring things up and was told that due to safety valves that were installed, the water doesn’t get hot. Even warm would have been nice. Pros - Every single one of the staff were incredibly nice. Very friendly, as helpful as they could be given the circumstances. The room was very clean, the bed was REALLY comfortable. Nice sunrise. In the end, on one of the coldest nights of the year I was more fortunate than many others without the resources to rent a room. That said, next time I’ll keep driving.
2024 年 1 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2024 年 1 月 22 日)
Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered during your stay, and we appreciate your constructive feedback. We're glad to hear that our staff was friendly and helpful, and that you found the room clean with a comfortable bed. We take your concerns seriously and will address them promptly to enhance the overall guest experience. We value your patronage and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

8/10 (良い)

Kimberly

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Guest Servicesからの返信 (投稿日 : 2024 年 1 月 21 日)
Thank you for choosing to stay with us. We greatly appreciate you taking the time to provide a rating for our Inn.

10/10 (非常に良い)

Rosanna

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 2 泊滞在
Guest Servicesからの返信 (投稿日 : 2023 年 12 月 31 日)
Thank you for choosing to stay with us. We greatly appreciate you taking the time to provide a rating for our Inn.

10/10 (非常に良い)

Richard

Great location very attentive staff
2023 年 12 月に 1 泊滞在
Guest Services からの返信 (投稿日 : 2023 年 12 月 31 日)
Thank you for your kind words! We're thrilled you enjoyed our great location and experienced attentive service. We appreciate your positive feedback and hope to welcome you back soon!

10/10 (非常に良い)

Marie-Laure

良かった点 : 清潔度、施設のコンディションと設備
Everything was great
2023 年 12 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2023 年 12 月 27 日)
Thank you for your kind words! We truly appreciate your feedback and hope to welcome you back in the future. Your satisfaction is our top priority!

8/10 (良い)

Linda

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 2 泊滞在
Guest Servicesからの返信 (投稿日 : 2023 年 12 月 12 日)
Thank you for choosing to stay with us. We greatly appreciate you taking the time to provide a rating for our Inn.

8/10 (良い)

Angela

2023 年 12 月に 1 泊滞在
Rishuからの返信 (投稿日 : 2023 年 12 月 14 日)
Thank you for choosing to stay with us. We greatly appreciate you taking the time to provide a rating for our Inn.

10/10 (非常に良い)

Trina

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Rushi was very hospitable and kind. It is a very cute hotel with a beautiful view of the water.
2023 年 12 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2023 年 12 月 9 日)
Thank you for your kind words! We're thrilled to hear that you had a wonderful stay at our hotel. We truly appreciate your feedback and hope to welcome you back in the future. Your satisfaction is our top priority!

6/10 (普通)

George

良かった点 : スタッフとサービス
I have stayed at the Gananoque Inn and Spa many times on my way to and from family in the States. I have always enjoyed my room and the property. This stay, however, was a completely different experience for me. I was tucked into the annex, which had limited amenities - no fridge or microwave and no access to ice - and a very loud heater that didn't work properly and kept me up for most of the night. I realize it's the off season, but that's no reason to provide guests with a second-class stay. The only positive was an updated bathroom with a decent shower. Based on this experience, the likelihood of me staying at this property again is doubtful. The Gananoque Inn is, clearly, a warm-weather destination.
2023 年 11 月に 1 泊滞在
Rからの返信 (投稿日 : 2023 年 11 月 28 日)
Thank you for choosing to stay with us. We greatly appreciate you taking the time to provide a rating for our Inn.

2/10 (非常に不満)

Saida

気になった点 : 清潔度、施設のコンディションと設備
2023 年 11 月に 1 泊滞在
Gan Innからの返信 (投稿日 : 2023 年 11 月 12 日)
I'm sorry that you thought your stay was terrible can you elaborate on this. I do know on check out there was four in your room instead of 3 as stated and because you only got three breakfast you shared a breakfast..

6/10 (普通)

宿泊されたお客様

グループ旅行
良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Heritage Hotel
Made a reservation through Hotels.com and asked for a room with a lake view. When we arrived at the hotel we were given a room with no lake view and were told that the lake view rooms get those who book directly through the hotel’s website (!) and not through the third party and we still could get a lake view room but needed to pay extra money. We did not want to ruin our stay and decided to pay the extra fee. Later we discovered and were disappointed that we paid much more than if we would book the same room initially through Hotels.com. For any other requests the staff was helpful and friendly. It is convenient that parking and breakfast are included in the pay. Gananoque Inn is a historical hotel and it is a heritage property. I would say that it is one of the gems of Gananoque town. It has a very good location. I really hope that the character, style of this hotel will not be ruined; I hope this heritage property will be preserved today and for future generations, no matter who is or will be a private owner of this hotel.
2023 年 11 月に 3 泊滞在
Guest Servicesからの返信 (投稿日 : 2023 年 11 月 12 日)
Thank you for sharing your feedback with us. We appreciate your kind words about our historical hotel and the helpful and friendly staff. We understand your initial request for a waterfront room, and as communicated earlier, these rooms are not available through third-party websites. Your original booking was for 2 Double Bed rooms. At check-in, you chose to upgrade to a 1 King Bed with a Fireplace and River View. The additional fee was applied based on the room type selected.We apologize for any inconvenience caused and hope that despite this, you enjoyed your overall stay with us. We value your patronage and look forward to the possibility of welcoming you back in the future.

10/10 (非常に良い)

james

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A lovely, quaint spot to spend a night or two. Great staff & very friendly atmosphere....highly recommend!!
2023 年 11 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2023 年 11 月 11 日)
Thank you for your kind words! We're delighted you enjoyed your stay at our lovely spot. Our staff is dedicated to providing a friendly atmosphere, and we appreciate your recommendation. We look forward to welcoming you again!

4/10 (不満)

Jan

2023 年 10 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2023 年 11 月 10 日)
Thank you for staying with us. Could you please share any concerns or feedback about your experience?

10/10 (非常に良い)

Steven

2023 年 11 月に 1 泊滞在
Rishuからの返信 (投稿日 : 2023 年 11 月 9 日)
Thank you for choosing to stay with us. We greatly appreciate you taking the time to provide a rating for our Inn.

10/10 (非常に良い)

WENDY

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice property. Room was well equipped and clean. We had a great stay. Beautiful along the water. Staff was great.
2023 年 11 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2023 年 11 月 6 日)
Thank you for your kind words! We're thrilled to hear that you had a wonderful stay at our hotel. We truly appreciate your feedback and hope to welcome you back in the future. Your satisfaction is our top priority!

10/10 (非常に良い)

Barbara

2023 年 11 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2023 年 11 月 6 日)
Thank you for choosing to stay with us. We greatly appreciate you taking the time to provide a rating for our Inn.

10/10 (非常に良い)

Gerrit

家族旅行
良かった点 : 清潔度
Decor could use an update (especially broadloom) Loved the antiques and fireplace and location on the water. And elevator seems necessary 😊
2023 年 11 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2023 年 11 月 5 日)
Thank you for your feedback. We're thrilled to hear that you enjoyed our antique decor, fireplace, and waterfront location. The Inn, which is an historic building, was built in 1865, and no elevators were installed. We continuously strive to enhance our guests' experience and will consider your input for future improvements.We look forward to welcoming you again soon.

10/10 (非常に良い)

Tammy

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
He had a lovely little get away at the inn. The staff was friendly and accommodating and the property and room were very clean. Locations was perfect for a late fall walk around the waterfront.
2023 年 10 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2023 年 10 月 29 日)
Thank you for your kind words about your recent stay at our inn! We're delighted to hear that you had a wonderful getaway and that you found our staff friendly and accommodating. We take great pride in maintaining a clean property and rooms for our guests to enjoy. We hope to welcome you back soon for another fantastic stay!

8/10 (良い)

James

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 10 月に 2 泊滞在
Guest Servicesからの返信 (投稿日 : 2023 年 10 月 30 日)
Thank you for staying with us. We appreciate you taking the time to rate the Inn.

4/10 (不満)

evan

小さなお子様連れの家族旅行
気になった点 : 清潔度
The bed was stained. The sheet and hair in it from other people. No fitted sheet on the mattress so we could see the yellow stained mattress
2023 年 10 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2023 年 10 月 28 日)
We apologize that you found your room in this condition. It would have been helpful had we known while you were here so we could rectify your issues at the time.

10/10 (非常に良い)

lisa a

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 10 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2023 年 10 月 27 日)
Thank you for staying with us. We appreciate you taking the time to rate the Inn.

10/10 (非常に良い)

Raymond

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice staff. Needs an elevator for 2nd and 3rd floor rooms.
2023 年 10 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2023 年 10 月 25 日)
Thank you for your feedback. We appreciate your kind words about our staff and regarding elevator The Inn, which is an historic building, was built in 1865, and no elevators were installed, We apologize for any inconvenience this may cause and appreciate your understanding.Your feedback is important to us.We look forward to welcoming you again!

8/10 (良い)

Elyse

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location, easy walk to multiple restaurants and the Thousand Islands Playhouse. It was nice to have a breakfast at the restaurant included in our stay, however the potatoes were under cooked and the toast had way too much butter on it. The staff were extremely friendly, I think they were just really busy the weekend we stayed. I would stay here again.
Gan Innからの返信 (投稿日 : 2023 年 10 月 24 日)
Thank you for your feedback! We appreciate your comments on the convenient location, though we'll address the breakfast issues. Our friendly staff will ensure a better experience on your next stay. We look forward to welcoming you again!

10/10 (非常に良い)

Amma

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2023 年 10 月 23 日)
Thank you for staying with us. We appreciate you taking the time to rate the Inn.

10/10 (非常に良い)

Jose

2023 年 10 月に 1 泊滞在
Guest Servicesからの返信 (投稿日 : 2023 年 11 月 12 日)
Thank you for choosing to stay with us. We greatly appreciate you taking the time to provide a rating for our Inn.

4/10 (不満)

Mugsy

グループ旅行
Friendly staff but way overpriced for the size of the room.
2023 年 10 月に 2 泊滞在
Guest Servicesからの返信 (投稿日 : 2023 年 10 月 14 日)
Hello, thank you for your comments. You booked standard room with 2 beds. That was what we booked for you.