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Reviews of The Fort House

3 out of 5
The Fort House
72 Church St, Galle, SP

Reviews

8.8

Excellent

Rating 10 - Excellent. 2 out of 3 reviews" "
Rating 8 - Good. 0 out of 3 reviews" "
Rating 6 - Okay. 1 out of 3 reviews" "
Rating 4 - Poor. 0 out of 3 reviews" "
Rating 2 - Terrible. 0 out of 3 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Ayush

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Poor service
While the property is nice and pretty, the service is below par. Despite knowing issue of red-ants in the room, no provision was made. A lot of our food was wasted due to massive amount of red ants in the room. After we complained, a spray was provided which was of no use. The breakfast buffet has very limited options and they provide you whatever they have (sometimes without even asking) resulting in wastage of food. The staff leaves at 6pm which is quite early and if there's any assistance required only kitchen staff is available who don't know everything. The rooms door and windows open up in the corridor so you can't keep them open for fresh air in case you need privacy. The washrooms didn't have exhaust fan. The property is very new and it seems like they are ill-experienced and ill-equipped to provide quality service and facilities one would expect at this price.
Stayed 2 nights in Feb 2024

10/10 Excellent

philippa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel in perfect position, amazing staff
Fabulous find! This boutique style hotel only opened a couple months ago and they’ve done everything just right! We loved our stay here, the rooms are contemporary yet still with classic touches of the local styles, they are spacious and clean, and the hotel is in such a great position to explore the fort area. The staff couldn’t be nicer- they are all so very friendly and efficient, and the breakfasts were really delicious- super fresh spread of fruit, local Sri Lankan breakfast and pancakes, and with different homemade juice every day too. We absolutely would come back and very happy to recommend it.
Stayed 2 nights in Feb 2024

10/10 Excellent

Julie-ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely location inside the Fort - fabulous breakfast each morning and super friendly staff. If you need any help make sure you ask prior to 6pm each day as Hotel staff go home and only restaurant staff left to help, we didnt require and staff let us know in advance.
Stayed 2 nights in May 2024