Dear Thank you very much for supporting Metcourt Inn. On behalf of all management and employees at The Walmont, we would like to thank you sincerely for your kind comments. These will be passed onto the specific department so that we can use the opportunity to praise the employees and create a positive awareness of caring guests We look forward to welcoming you back in the near future. Kind Regards, Keletso Bogatsu Hotel Operations Manager

Good afternoon, Thank you for supporting Metcourt Inn and thank you very much for completing our E-Questionnaire. We are disappointed to learn of your negative experience with us. Our team takes complaints of this nature very seriously. Each incident reported to us, is reviewed by the department manager for inconsistencies and brought to senior management’s attention for resolution. It is only through the feedback from our valued customers that we are able to take corrective measures in improving our product. We understand your frustrations have been caused by a service standard that is not what you expected from us and we will immediately begin work on correcting this. Yours sincerely pinky Ruele- Front Office Manager

Thank you so much for staying with us, we look forward to welcoming you back.

thank you for the feedback. We hope to welcome you back to our property in future.

Dear Andrew Thank you for your feedback we will work on ourselves. Feedback is really important

Dear Ms. Betty Thank you for staying with us, we look forward to welcoming you back to the property. Regards

Thank you for your rating. We look forward to welcoming you back to the property.

Thank you for your outstanding rating! We look forward to hosting you in future.

Thank you for your review of our property. We look forward to hosting you the next time you are back in town.

Dear Boipelo, Thank you for staying with us, we look forward to welcoming you back to the property.

Thank you for the wonderful feedback. We look forward to welcoming you back to our property.

Dear valued Customer Thank you very much for supporting The Metcourt Inn and for completing our E-Questionnaire On behalf of all management and employees at The Metcourt Inn, we would like to thank you sincerely for your kind comments. These will be passed onto the Metcourt Reception so that we can use the opportunity to praise the employees and create a positive awareness of caring guests We look forward to welcoming you back in the near future. Kind Regards Pinkie Ruele

Thank you for supporting The Metcourt Inn Hotel and for completing our E-Questionnaire. We appreciate the time it takes to bring to our attention the service issues that you experienced at our property. Your comments are taken very seriously and are fully investigated by each department manager to ensure that we constantly improve our standards. As we work together towards these improvements, we sincerely hope that this particular experience does not jeopardize our valuable relationship. Regards Pinky Ruele

Dear Mr Wolfgang Thank you for the feedback. We will continue giving the best service.

Thank you for supporting The Metcourt Inn Hotel and for completing our E-Questionnaire. We appreciate the time it takes to bring to our attention the service issues that you experienced at our property. Your comments are taken very seriously and are fully investigated by each department manager to ensure that we constantly improve our standards. As we work together towards these improvements, we sincerely hope that this particular experience does not jeopardise our valuable relationship. Regards Pinky Ruele

Good Day Mr Christopher Buist Thank you for supporting Metcourt Inn We appreciate the time it takes to bring to our attention the service issues that you experienced at our property. Your comments are taken very seriously and are fully investigated by each department manager to ensure that we constantly improve our standards. As we work together towards these improvements, we sincerely hope that this particular experience does not jeopardise our valuable relationship. Yours Sincerely Dolly Tafa Rooms Division Manager

Dear Leon Thanks for staying with us. We appreciate your feedback! Regards Pinky Ruele-Front Office manager

Dear Mario Thanks for staying with us. We appreciate your feedback!

Thank you for your feedback. We are very disappointed to learn of your negative experience with us. Our team takes complaints of this nature very seriously,it is only through the feedback from our valued customers that we are able to take corrective measures in improving our product. We understand your frustrations have been caused by a service standard that is not what you expected from us and we will immediately begin work on correcting this.

Good afternoon Thanks for staying with us. We appreciate your feedback!

Good afternoon Thank you for supporting Metcourt Inn and thank you very much for completing our E-Questionnaire. We are disappointed to learn of your negative experience with us. Our team takes complaints of this nature very seriously. Each incident reported to us, is reviewed by the department manager for inconsistencies and brought to senior management’s attention for resolution. It is only through the feedback from our valued customers that we are able to take corrective measures in improving our product. We understand your frustrations have been caused by a service standard that is not what you expected from us and we will immediately begin work on correcting this. Yours sincerely Pinkie Ruele

Good Day Thank you for choosing to stay with us. Yours Sincerely Dolly Tafa Rooms Division Manager

Thank you for choosing to stay with us Yours Sincerely Dolly Tafa Rooms Division Manager

Dear Anonymous, Thank you for supporting Metcourt Inn and thank you very much for completing our Guest Reveiw. We are disappointed to learn of your negative experience with us. Our team takes complaints of this nature very seriously. Each incident reported to us, is reviewed by the department manager for inconsistencies and brought to senior management’s attention for resolution. It is only through the feedback from our valued customers that we are able to take corrective measures in improving our product. We understand your frustrations have been caused by a service standard that is not what you expected from us and we will immediately begin work on correcting this. Yours sincerely Neo Nkele Hospitality Marketing Manager

Dear Heinrich , Thank you for supporting Metcourt Inn and thank you very much for completing our E- Questionnaire.We are glad you had a nice experience.Yours sincerely Dolly Tafa Rooms Division manager

Dear Anonymous, Thank you for supporting Metcourt Inn and thank you very much for completing our Guest Reveiw. We are disappointed to learn of your negative experience with us regarding our dirty pool. Our team takes complaints of this nature very seriously. Each incident reported to us, is reviewed by the department manager for inconsistencies and brought to senior management’s attention for resolution. It is only through the feedback from our valued customers that we are able to take corrective measures in improving our product. We understand your frustrations have been caused by a service standard that is not what you expected from us and we will immediately begin work on correcting this. Yours sincerely Neo Nkele Hospitality Marketing Manager

Dear Jojola Thank you very much for supporting The Metcourt Inn and for completing our Guest Reveiw. On behalf of all management and employees at The Metcourt Inn, we would like to thank you sincerely for your comments. These will be passed onto the specific department so that we can use the opportunity to praise the employees and create a positive awareness of caring guests, and we are disappointed to learn of your negative experience with us regarding the noisy AC as our team takes comments of this nature very seriously and ensure that we constantly improve our standards. We look forward to welcoming you back in the near future. Neo Nkele Hospitality Marketing Manager

Thank you very much for supporting Metcourt Inn. On behalf of all management and employees at The Metcourt Inn, we would like to thank you sincerely for your kind comments. These will be passed onto the specific department so that we can use the opportunity to praise the employees and create a positive awareness of caring guests We look forward to welcoming you back in the near future. Kind Regards, Keletso Bogatsu Hotel Operations Manager

Dear Thank you very much for supporting Metcourt Inn. On behalf of all management and employees at Metcourt Inn, we would like to thank you sincerely for your kind comments. These will be passed onto the specific department so that we can use the opportunity to praise the employees and create a positive awareness of caring guests We look forward to welcoming you back in the near future. Kind Regards, Keletso Bogatsu Hotel Operations Manager

Thank you for supporting Metcourt Inn. We are disappointed to learn of your negative experience with us. Our team takes complaints of this nature very seriously. Each incident reported to us, is reviewed by the department manager for inconsistencies and brought to senior management’s attention for resolution. It is only through the feedback from our valued customers that we are able to take corrective measures in improving our product. We understand your frustrations have been caused by a service standard that is not what you expected from us and we will immediately begin work on correcting this. Once more, our sincere apologies for the inconvinience caused.

Dear Robert Thanks for staying with us. We appreciate your feedback! regards Pinky Ruele-Front Office Manager

Dear Piyush Thanks for staying with us. We appreciate your feedback! regards Pinky Ruele-Front Office Manager

Dear Andreas We addressed it directly. Regards Pinky Ruele-Front Office Manager

Good afternoon Thank you for supporting Metcourt Inn and thank you very much for completing our E-Questionnaire. We are disappointed to learn of your negative experience with us. Our team takes complaints of this nature very seriously. Each incident reported to us, is reviewed by the department manager for inconsistencies and brought to senior management’s attention for resolution. It is only through the feedback from our valued customers that we are able to take corrective measures in improving our product. We understand your frustrations have been caused by a service standard that is not what you expected from us and we will immediately begin work on correcting this. Yours sincerely Pinky Ruele-Front Office Manager

Dear Rodrigo Thanks for staying with us. We appreciate your feedback! regards Pinky Ruele-Front Office Manager