ロビー

スプリングヒル・スイート・バイ・マリオット・フレズノの口コミ

3 out of 5

口コミ

8.6

非常に良い

評価 10 - 1000 件の口コミ中 521 件が非常に良い" "
評価 8 - 1000 件の口コミ中 305 件が良い" "
評価 6 - 1000 件の口コミ中 97 件が普通" "
評価 4 - 1000 件の口コミ中 34 件が不満" "
評価 2 - 1000 件の口コミ中 43 件が非常に不満" "

9.0/10

清潔度

8.8/10

スタッフとサービス

8.4/10

設備とサービス

8.8/10

施設のコンディションと設備

8.8/10

環境への配慮

口コミ

10/10 (非常に良い)

Hiro、Japan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
きれい 朝食付き
5人で泊まりましたが2部屋で十分でした。道路からの入り口が少し分かりづらいので大通りから入れると便利になると思います。(反対に危険か?)

8/10 (良い)

TAKA、JAPAN

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
開発中
今回は、ヨセミテからセコイア公園に向かう途中に滞在しました。このホテルは開発中の区画にあるため、周囲には別のホテルが有るのみで後は更地です。レストランも徒歩圏内には今の所有りません(2014年現在)。たぶんこのホテルはできたばかりで、とても奇麗で快適でした!少し戸惑った事は、ホテルのある区画の入り口が一カ所しか無く、ホテルは目の前に見えているのに入り口が見つからず何度か通り過ぎてしまいました。滞在前にグーグルマップ等でチェックしておくと良いでしょう。治安はアメリカとしては標準的だと思いますが、地元の怪しいグループが車でホテルの周りを一周しながら何か叫んでいました。

10/10 (非常に良い)

Kristin

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The night staff were very friendly. The beds were comfortable!
2024 年 4 月に 1 泊滞在

8/10 (良い)

Juan Jose、Sacramento

良かった点 : 清潔度、スタッフとサービス
Location
2024 年 5 月に 1 泊滞在

4/10 (不満)

Megan

グループ旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
We were there with a baseball team for the Savannah Banana game. Prior to arrival one of the parents tried to get us corridored off into a separate wing to spare anyone from kid noise but the hotel refused. Then the manager and very elderly security guard had zero patience for kids making noise and having fun. Their pool hours were 6a-11p and we were beraded by the guard twice for kids laughing and splashing around in the pool prior to 10 pm.
2024 年 5 月に 1 泊滞在

8/10 (良い)

Lucas

Good
2024 年 4 月に 2 泊滞在
Lilian De Leon-Front Desk Supervisor からの返信 (投稿日 : 2024 年 4 月 24 日)
Hi Lucas, Thank you for providing a review and sharing your experience on your most recent stay. We are so appreciative that we were able to impact you in such a positive way and cannot thank you enough for this. We know that at the heart of our business, it is the efforts of our staff that truly enables us to stand out among the competition. We thank you again for your time and look forward to being able to serve you again in the future.

10/10 (非常に良い)

Avery William

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Lilian De Leon-Front Desk Supervisor からの返信 (投稿日 : 2024 年 4 月 4 日)
Greetings, Avery WilliamThank you for providing a review and sharing your experience on your most recent stay. We are so appreciative that we were able to impact you in such a positive way and cannot thank you enough for this. We know that at the heart of our business, it is the efforts of our staff that truly enables us to stand out among the competition. We thank you again for your time and look forward to being able to serve you again in the future.

10/10 (非常に良い)

Octavio

2024 年 3 月に 2 泊滞在
Lilian De Leon-Front Desk Supervisor からの返信 (投稿日 : 2024 年 3 月 26 日)
Greetings, Octavio Thank you for providing a review and sharing your experience on your most recent stay. We are so appreciative that we were able to impact you in such a positive way and cannot thank you enough for this. We know that at the heart of our business, it is the efforts of our staff that truly enables us to stand out among the competition. We thank you again for your time and look forward to being able to serve you again in the future.

10/10 (非常に良い)

Denise

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Customer service was awesome. Rooms were great. Nice size.
2024 年 3 月に 2 泊滞在
Lilian De Leon-Front Desk Supervisor からの返信 (投稿日 : 2024 年 3 月 26 日)
Dear, Denise Thank you for providing a review and sharing your experience on your most recent stay. We are so appreciative that we were able to impact you in such a positive way and cannot thank you enough for this. We know that at the heart of our business, it is the efforts of our staff that truly enables us to stand out among the competition. We thank you again for your time and look forward to being able to serve you again in the future.

8/10 (良い)

Christy

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was fine. The hotel was clean, the breakfast was good and the bed was comfortable. Only problem I had was when taking a shower, no hot water.
2024 年 3 月に 1 泊滞在
Lilian De Leon-Front Desk Supervisor からの返信 (投稿日 : 2024 年 3 月 23 日)
Greetings, Christy Thank you for providing a review and sharing your experience on your most recent stay. I am sorry to hear your stay was not at its standard due to the water issues you experienced. We have shared your feedback with our engineering team to resolve that issue and we would love for you to have a 10 on your next visit. We appreciate the positive feedback and look forward to seeing you again the next time you are in the Fresno area.

8/10 (良い)

Satish、Sunnyvale

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 2 泊滞在
Lilian De Leon-Front Desk Supervisor からの返信 (投稿日 : 2024 年 3 月 20 日)
Greetings, Satish Thank you for providing a review and sharing your experience on your most recent stay. We are so appreciative that we were able to impact you in such a positive way and cannot thank you enough for this. We know that at the heart of our business, it is the efforts of our staff that truly enables us to stand out among the competition. We thank you again for your time and look forward to being able to serve you again in the future.

10/10 (非常に良い)

Vanessa

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Lilian De Leon-Front Desk Supervisorからの返信 (投稿日 : 2024 年 3 月 13 日)
Greetings Vanessa, Thank you for providing a review and sharing your experience on your most recent stay. We are so appreciative that we were able to impact you in such a positive way and cannot thank you enough for this. We know that at the heart of our business, it is the efforts of our staff that truly enables us to stand out among the competition. We thank you again for your time and look forward to being able to serve you again in the future.

10/10 (非常に良い)

Aaron

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Fast and easy check-in, friendly and helpful staff, clean room, decent breakfast.
2024 年 2 月に 1 泊滞在
Lilian De Leon-Front Desk Supervisor からの返信 (投稿日 : 2024 年 2 月 27 日)
Greetings, AaronThank you for providing a review and sharing your experience on your most recent stay. We are so appreciative that we were able to impact you in such a positive way and cannot thank you enough for this. We know that at the heart of our business, it is the efforts of our staff that truly enables us to stand out among the competition. We thank you again for your time and look forward to being able to serve you again in the future.

10/10 (非常に良い)

Deborah

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Comfortable room
2024 年 2 月に 3 泊滞在
Lilian De Leon-Front Desk Supervisorからの返信 (投稿日 : 2024 年 2 月 24 日)
Greetings Deborah,Thank you for providing a review and sharing your experience on your most recent stay. We are so appreciative that we were able to impact you in such a positive way and cannot thank you enough for this. We know that at the heart of our business, it is the efforts of our staff that truly enables us to stand out among the competition. We thank you again for your time and look forward to being able to serve you again in the future.

10/10 (非常に良い)

David

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 3 泊滞在
Lilian De Leon- Front Desk Supervisor からの返信 (投稿日 : 2024 年 2 月 21 日)
Thank you for sharing your experience of your most recent stay with us. We are very happy you enjoyed a great experience and found our property clean and comfortable. Thank you for your kind words regarding our staff as we strive to make all of our guests feel welcomed and appreciated. We appreciate the positive feedback and look forward to seeing you again the next time you are in the Fresno area.

2/10 (非常に不満)

Nancy

出張
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Arrived by midnight and found out my room, reserved under my name, was given to someone else, so it took the front desk clerk at least 10-15 mins to fix the issue. Next morning, ready to shower and there is no shampoo or conditioner or body wash. The person at the front desk said he was too busy, so I should wait or come and get it myself. Air conditioner control wall screen was dirty/greasy. Was automatically charged for parking when I had no car. Front desk clerk should have asked me when I checked in. Awful experience.
2024 年 2 月に 2 泊滞在
Lilian De Leon-Front Desk Supervisor からの返信 (投稿日 : 2024 年 2 月 17 日)
Greetings Nancy, Thank you for choosing to stay with us. I'm sorry to hear that you did not have a great experience and found our suite to be not up to our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. I have rebated the parking fee and you should receive the 20 credit in 3-5 business days. We have also followed up with the front desk and maintenance team to ensure this never happens again. Once again, thank you for taking the time to share your experience. We hope to see you again. Feel free to let me know if there is anything we can do to make your next stay a memorable one.

4/10 (不満)

Alyssia

家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
Music was low many complaints about our room had to switch rooms at 10pm . Also so many roaches in our room it was disgusting.
2024 年 2 月に 1 泊滞在
Lilian De Leon-Front Desk Supervisor からの返信 (投稿日 : 2024 年 2 月 17 日)
Hi Alyssia, Thank you for choosing to stay with us. I'm sorry to hear that you did not have a great experience and found our suite to be not up to our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. We have shared your feedback with our engineering and housekeeping team to resolve that issue and we would love for you to have a 9 or 10 on your next visit. We appreciate the positive feedback and look forward to seeing you again the next time you are in the Fresno area.

6/10 (普通)

Noah

2024 年 1 月に 1 泊滞在
Lilian De Leon-Front Desk Supervisor からの返信 (投稿日 : 2024 年 4 月 4 日)
Greetings, NoahThank you for providing a review and sharing your experience on your most recent stay. We appreciate the score of 3 out of 5 but would love to know what we can do better to earn a 4 or 5 on your next visit. We thank you again for your time and look forward to being able to serve you again in the future.

10/10 (非常に良い)

Robert

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice location
2024 年 1 月に 1 泊滞在
Lilian De Leon-Front Desk Supervisorからの返信 (投稿日 : 2024 年 2 月 3 日)
Thank you for providing a review and sharing your experience on your most recent stay. We are so appreciative that we were able to impact you in such a positive way and cannot thank you enough for this. We thank you again for your time and look forward to being able to serve you again in the future.

10/10 (非常に良い)

Paul

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
Lilian De Leon-Front Desk Supervisor からの返信 (投稿日 : 2024 年 2 月 3 日)
Thank you for providing a review and sharing your experience on your most recent stay. We are so appreciative that we were able to impact you in such a positive way and cannot thank you enough for this. We thank you again for your time and look forward to being able to serve you again in the future.

8/10 (良い)

XAO

良かった点 : 清潔度、スタッフとサービス、客室の快適度
2023 年 12 月に 3 泊滞在
Lilian De Leon-Front Desk Supervisor からの返信 (投稿日 : 2024 年 1 月 11 日)
Dear XAO, Thank you for providing a review and sharing your experience on your most recent stay. We are so appreciative that we were able to impact you in such a positive way and cannot thank you enough for this. We know that at the heart of our business, it is the efforts of our staff that truly enables us to stand out among the competition. We thank you again for your time and look forward to being able to serve you again in the future.

8/10 (良い)

Murray

ペット同伴の旅行, カップルで旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
They didn't really make it clear upfront that they charged $10/day for parking. A bit of mold in the shower soap dish, and the light switches were hard to find on some lamps. Otherwise very nice, and they didn't charge for the pet we had in the room (more than off-sets the parking charge!).
2023 年 12 月に 2 泊滞在
Lilian De Leon-Front Desk Supervisor からの返信 (投稿日 : 2024 年 2 月 17 日)
Greetings Murray,Thank you for sharing your experience of your most recent stay with us. We do charge 10/night for parking, and we have security patrol our parking lot at night with a standing guard as well as a guard that drives the parking lot throughout the night. We also have a 50 non refundable fee per pet stated on our website. We have spoken to the front desk to ensure we communicate this important information to our guests. We thank you again for your time and look forward to being able to serve you again in the future.

8/10 (良い)

von

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Easy to find, quiet not to craw. this is a safe place to park
2023 年 12 月に 1 泊滞在
Lilian De Leon-Front Desk Supervisor からの返信 (投稿日 : 2024 年 2 月 21 日)
Thank you for sharing your experience of your most recent stay with us. We are very happy you enjoyed a great experience and found our property clean and comfortable. Thank you for your kind words regarding our staff as we strive to make all of our guests feel welcomed and appreciated. We appreciate the positive feedback and look forward to seeing you again the next time you are in the Fresno area.

10/10 (非常に良い)

May

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
Lilian De Leon-Front Desk Supervisor からの返信 (投稿日 : 2024 年 2 月 21 日)
Thank you for sharing your experience of your most recent stay with us. We are very happy you enjoyed a great experience and found our property clean and comfortable. Thank you for your kind words regarding our staff as we strive to make all of our guests feel welcomed and appreciated. We appreciate the positive feedback and look forward to seeing you again the next time you are in the Fresno area.

10/10 (非常に良い)

Adrianne

家族旅行
良かった点 : 清潔度、スタッフとサービス、客室の快適度
Clean
Clean room, clean bathroom (very important). The door handle to the bathroom was broken, so the bathroom door didn't lock, which made it open to unfortunate incidents with a curious toddler. The staff was extremely friendly and helpful and the parking was great.
2023 年 12 月に 1 泊滞在
Lilian De Leon-Front Desk Supervisor からの返信 (投稿日 : 2024 年 2 月 21 日)
Thank you for sharing your experience of your most recent stay with us. We are very happy you enjoyed a great experience and found our property clean and comfortable. Thank you for your kind words regarding our staff as we strive to make all of our guests feel welcomed and appreciated. We appreciate the positive feedback and look forward to seeing you again the next time you are in the Fresno area.

10/10 (非常に良い)

lidia

良かった点 : 設備とサービス、施設のコンディションと設備
Me gustó la abitasion
2024 年 1 月に 1 泊滞在
Front Desk Supervisor からの返信 (投稿日 : 2024 年 1 月 6 日)
Dear Lidia, Thank you for providing a review and sharing your experience on your most recent stay. We are so appreciative that we were able to impact you in such a positive way and cannot thank you enough for this. We thank you again for your time and look forward to being able to serve you again in the future.

8/10 (良い)

Francisco

2023 年 12 月に 2 泊滞在
Front Desk Supervisorからの返信 (投稿日 : 2024 年 1 月 6 日)
Dear Francisco,Thank you for providing a review and sharing your experience on your most recent stay. We are so appreciative that we were able to impact you in such a positive way and cannot thank you enough for this. We thank you again for your time and look forward to being able to serve you again in the future.

10/10 (非常に良い)

Karen

良かった点 : 設備とサービス、施設のコンディションと設備
Nice and clean
2023 年 12 月に 1 泊滞在
Lilian De Leon-Front Desk Supervisor からの返信 (投稿日 : 2023 年 12 月 31 日)
Thank you for sharing your experience of your most recent stay with us. We are very happy you enjoyed a great experience and found our property clean and comfortable. Thank you for your kind words regarding our staff as we strive to make all of our guests feel welcomed and appreciated. We appreciate the positive feedback and look forward to seeing you again the next time you are in the Fresno area.

8/10 (良い)

Leevong

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
Lilian De Leon-Front Desk Supervisor からの返信 (投稿日 : 2023 年 12 月 31 日)
Thank you for sharing your experience of your most recent stay with us. We appreciate the positive feedback and look forward to seeing you again the next time you are in the Fresno area.

10/10 (非常に良い)

Cutberto

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 2 泊滞在
Front Desk Supervisor からの返信 (投稿日 : 2023 年 12 月 31 日)
Thank you for sharing your experience of your most recent stay with us. We are very happy you enjoyed a great experience and found our property clean and comfortable. Thank you for your kind words regarding our staff as we strive to make all of our guests feel welcomed and appreciated. We appreciate the positive feedback and look forward to seeing you again the next time you are in the Fresno area.

8/10 (良い)

Blanca

2023 年 12 月に 2 泊滞在
Lilian De Leon-Front Desk Supervisor からの返信 (投稿日 : 2024 年 2 月 3 日)
Thank you for providing a review and sharing your experience on your most recent stay. We are so appreciative that we were able to impact you in such a positive way and cannot thank you enough for this. .We thank you again for your time and look forward to being able to serve you again in the future.

6/10 (普通)

Daniel

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 客室の快適度
Decent, but with its issues
What kind of hotel doesn't have blackout curtains? In addition to that, I was placed on the third floor next to an outdoor light, so I had even more light that normal flooding constantly into my room. My room's carpet also smelled mildewy. Great oatmeal bar and breakfast was fine. I think the gym was decent too. Looked like they maintained the hot tub though I unfortunately didn't get a chance to use it.
2023 年 12 月に 2 泊滞在
Front Desk Supervisorからの返信 (投稿日 : 2023 年 12 月 22 日)
Thank you for providing a review and sharing your experience on your most recent stay. We have shared your feedback with our engineering and housekeeping team to resolve that issue and we would love for you to have a 9 or 10 on your next visit. We appreciate the positive feedback and look forward to seeing you again the next time you are in the Fresno area.

10/10 (非常に良い)

Arjun

2023 年 12 月に 3 泊滞在
Lilian De Leon-Front Desk Supervisor からの返信 (投稿日 : 2023 年 12 月 31 日)
Thank you for sharing your experience of your most recent stay with us. We are very happy you enjoyed a great experience and found our property clean and comfortable. Thank you for your kind words regarding our staff as we strive to make all of our guests feel welcomed and appreciated. We appreciate the positive feedback and look forward to seeing you again the next time you are in the Fresno area.

8/10 (良い)

Dennis

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
Lilian De Leon-Front Desk Supervisor からの返信 (投稿日 : 2023 年 12 月 20 日)
Greetings Dennis, Thank you for providing a review and sharing your experience on your most recent stay. We are so appreciative that we were able to impact you in such a positive way and cannot thank you enough for this. We know that at the heart of our business, it is the efforts of our staff that truly enables us to stand out among the competition. We appreciate the score of 8/10 but would love to know what we can do better to earn a 9 or 10 on your next visit. We thank you again for your time and look forward to being able to serve you again in the future.

10/10 (非常に良い)

William

2023 年 11 月に 1 泊滞在
Lilian De Leon-Front Desk Supervisor からの返信 (投稿日 : 2023 年 12 月 31 日)
Thank you for sharing your experience of your most recent stay with us. We are very happy you enjoyed a great experience and found our property clean and comfortable. Thank you for your kind words regarding our staff as we strive to make all of our guests feel welcomed and appreciated. We appreciate the positive feedback and look forward to seeing you again the next time you are in the Fresno area.

6/10 (普通)

Daisy

良かった点 : スタッフとサービス、客室の快適度
気になった点 : 清潔度
2023 年 12 月に 1 泊滞在
Front Desk Supervisor からの返信 (投稿日 : 2023 年 12 月 22 日)
Thank you for providing a review and sharing your experience on your most recent stay. We appreciate the score of 6 out of 10 but would love to know what we can do better to earn a 9 or 10 on your next visit. We thank you again for your time and look forward to being able to serve you again in the future.

10/10 (非常に良い)

Carmen

2023 年 12 月に 3 泊滞在
Lilian De Leon-Front Desk Supervisor からの返信 (投稿日 : 2023 年 12 月 31 日)
Thank you for sharing your experience of your most recent stay with us. We are very happy you enjoyed a great experience and found our property clean and comfortable. Thank you for your kind words regarding our staff as we strive to make all of our guests feel welcomed and appreciated. We appreciate the positive feedback and look forward to seeing you again the next time you are in the Fresno area.

10/10 (非常に良い)

Ebonie

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
Lilian De Leon-Front Desk Supervisor からの返信 (投稿日 : 2023 年 12 月 31 日)
Thank you for sharing your experience of your most recent stay with us. We are very happy you enjoyed a great experience and found our property clean and comfortable. Thank you for your kind words regarding our staff as we strive to make all of our guests feel welcomed and appreciated. We appreciate the positive feedback and look forward to seeing you again the next time you are in the Fresno area.

4/10 (不満)

Erin

ペット同伴の旅行, 小さなお子様連れの家族旅行
良かった点 : スタッフとサービス
Property photographs much nicer than it actually is. Room was run down and had cracked tiles, dirty cabinets. Weird inconveniences like no clock in room, no surface area to put anything down in bathroom. Common spaces on property were nice and clean, but the room left much to be desired. Will not stay here again.
2023 年 12 月に 1 泊滞在
Lilian De Leon-Front Desk Supervisor からの返信 (投稿日 : 2023 年 12 月 10 日)
Greetings Erin, Thank you for choosing to stay with us. I'm sorry to hear that you did not have a great experience and found the cleanliness of your suite to be not up to our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. I have shared your feedback with our Maintenance leadership team, so we can do our best to ensure this does not occur again.Once again, thank you for taking the time to share your experience. We hope to see you again. Feel free to let me know if there is anything we can do to make your next stay a memorable one.

6/10 (普通)

Tommie

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
2023 年 12 月に 3 泊滞在
Lilian De Leon-Front Desk Supervisor からの返信 (投稿日 : 2023 年 12 月 10 日)
Greetings Tommie, Thank you for providing a review and sharing your experience on your most recent stay. We appreciate the score of 3 out of 5 but would love to know what we can do better to earn a 4 or 5 on your next visit. We thank you again for your time and look forward to being able to serve you again in the future.

10/10 (非常に良い)

Leticia

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
I would appreciate movie channels
2023 年 12 月に 1 泊滞在
Lilian De Leon-Front Desk Supervisor からの返信 (投稿日 : 2023 年 12 月 10 日)
Greetings Leticia, Thank you for providing a review and sharing your experience on your most recent stay. We are so appreciative that we were able to impact you in such a positive way and cannot thank you enough for this. We will definitely consider the suggestion as we would love to enhance our guests' experience. We know that at the heart of our business, it is the efforts of our staff that truly enables us to stand out among the competition. We thank you again for your time and look forward to being able to serve you again in the future.

6/10 (普通)

Robin

家族旅行
良かった点 : 清潔度
気になった点 : 設備とサービス、施設のコンディションと設備
The property was nice and breakfast was your standard options with hot and cold. Was disappointed in the fact that they had a boiler out and it took 10 to 15 minutes to get hot water. It would’ve been nice if they would have. Let me know when I checked in.
2023 年 11 月に 1 泊滞在
Lilian De Leon-Front Desk Supervisor からの返信 (投稿日 : 2023 年 11 月 30 日)
Hi Robin, Thank you for providing a review and sharing your experience on your most recent stay. I am sorry to hear your stay was not at its standard due to the water issues you experienced. We have shared your feedback with our engineering team to resolve that issue and we would love for you to have a 9 or 10 on your next visit. We appreciate the positive feedback and look forward to seeing you again the next time you are in the Fresno area.

10/10 (非常に良い)

MARK

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Strange construction site infront of hotel.
2023 年 11 月に 1 泊滞在
Lilian De Leon-Front Desk Supervisor からの返信 (投稿日 : 2023 年 11 月 30 日)
Hi Mark, Thank you for providing a review and sharing your experience on your most recent stay. We are hoping to see improvement's in the future such as new businesses' at the empty lot beside our property, which could explain the construction in our area at the moment. We thank you again for your time and look forward to being able to serve you again in the future.

10/10 (非常に良い)

Christopher

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place to stay. Rooms and hotel has an updated feel to it. No smells and very clean. The parking fee is annoying but thats the only complaint.
2023 年 11 月に 1 泊滞在
Lilian De Leon-Front Desk Supervisor からの返信 (投稿日 : 2023 年 11 月 30 日)
Thank you for sharing your experience of your most recent stay with us. We do charge 10/night for parking, and we have security patrol our parking lot at night with a standing guard as well as a guard that drives the parking lot throughout the night. We appreciate your feedback and will be looking into more options to enhance our security on property.

6/10 (普通)

EDNA

カップルで旅行
良かった点 : 清潔度
I don’t agree with extra $10 parking fee daily We as a guests are not responsible for the security of the property This will be my first and last stay in this property
2023 年 11 月に 2 泊滞在
Lilian De Leon-Front Desk Supervisor からの返信 (投稿日 : 2023 年 11 月 25 日)
Greetings Edna, Thank you for sharing your experience of your most recent stay with us. I'm sorry to hear that we failed to meet your expectations. We do charge 10/night for parking, and we have security patrol our parking lot at night with a standing guard as well as a guard that drives the parking lot throughout the night. We appreciate your feedback and will be looking into more options to enhance our security on property.We thank you again for your time and look forward to being able to serve you again in the future.

10/10 (非常に良い)

david

2023 年 11 月に 1 泊滞在
Lilian De Leon-Front Desk Supervisor からの返信 (投稿日 : 2023 年 12 月 31 日)
Thank you for sharing your experience of your most recent stay with us. We are very happy you enjoyed a great experience and found our property clean and comfortable. Thank you for your kind words regarding our staff as we strive to make all of our guests feel welcomed and appreciated. We appreciate the positive feedback and look forward to seeing you again the next time you are in the Fresno area.

10/10 (非常に良い)

Laura

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 2 泊滞在
Lilian De Leon-Front Desk Supervisor からの返信 (投稿日 : 2023 年 12 月 31 日)
Thank you for sharing your experience of your most recent stay with us. We are very happy you enjoyed a great experience and found our property clean and comfortable. Thank you for your kind words regarding our staff as we strive to make all of our guests feel welcomed and appreciated. We appreciate the positive feedback and look forward to seeing you again the next time you are in the Fresno area.

6/10 (普通)

Abhishek

家族旅行
良かった点 : スタッフとサービス、客室の快適度
Not a good experience this time
Usual stay feel, didn't find very clean as the carpets had some sink. First room that was given had completely wet carpets. Had stomach upset after the second day breakfast. So, overall not a good experience this time around.
2023 年 11 月に 2 泊滞在
Lilian De Leon-Front Desk Supervisor からの返信 (投稿日 : 2023 年 11 月 30 日)
Hi Abhishek, Thank you for sharing your experience of your most recent stay with us. I'm sorry to hear that we failed to meet your expectations. We have passed on your review to our housekeeping and breakfast staff and will ensure we improve in this area. We thank you again for your time and look forward to being able to serve you again in the future.

10/10 (非常に良い)

Bruce

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Comfortable room, easy access to frewway, very good breakfast! The only negative was the coffee. But i would definitely stay here again!
2023 年 10 月に 5 泊滞在
Lilian De Leon-Front Desk Supervisor からの返信 (投稿日 : 2023 年 11 月 21 日)
Greetings Bruce!Thank you for providing a review and sharing your experience on your most recent stay. I am sorry to hear the coffee was not at its standard during your stay, we will communicate this with our breakfast staff. We are so appreciative that we were able to impact you in such a positive way and cannot thank you enough for this. We thank you again for your time and look forward to being able to serve you again in the future.

8/10 (良い)

Miriam

良かった点 : スタッフとサービス、客室の快適度
We stayed here two years ago and the place looked new and cleaner. Two years of wear and tear has made the carpet on floor 4 look worn and dirty. The couch in the room looked a bit dirty. Bed was comfortable, but pillows, not the best.
2023 年 10 月に 5 泊滞在