2/10 (非常に不満)
Crystal
2024 年 6 月 18 日
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Worst Holiday Inn Express Ever. Move on and find a different hotel. The hotel is undergoing major renovations that we did not know about until we arrived. This impacts all the common areas that include the breakfast area and workout facilities. Loud trains sound all night, as tracks are directly adjacent . The room we had was newly renovated but was not ready for guests. The TV was not set up for TV service and there was no hair dryer. The front desk said there was no hair dryer in the entire hotel they could provide for us. They also had no idea how to make the new TV work. The manager was not available to discuss the issues but we were promised she would meet with us in the morning. As it turns out, the manager was not even scheduled to be at work for the next week. We were promised by the assistant manager that the manager would call us to make up for the issues we encountered when she returned from her time off. We received no call. Don’t waste your time and money on the hotel or the people that work here. The employees could care less that our stay was unpleasant.
Crystal
2024 年 5 月に 1 泊滞在