2/10 (非常に不満)
Alisha B.
2024 年 5 月 6 日
気になった点 : 清潔度
Utter Disappointment
I booked this home because it seemed perfect. It allowed dogs. It was close to Scott Air Force Base. It had enough space to host a family breakfast the day after my brother in law's Naval retirement party.
When we finally got the key details, after traveling 16 hours from Fl, we entered an extremely unsanitary home. The kitchen counter had rice on it. The stove and oven looked like someone cooked on both without pans, the tub and shower were too dirty to use before cleaning. The master bed had evidence of sexual leftovers. The carpets weren't vacuumed. Also trash day was Wednesday- the same day we arrived, yet two full cans were sitting against the garages.
We really had no options but to purchase cleaning supplies, mattress covers, and a coffee maker- because there wasnt one, and make it work.
When brought to the owner's attention and photos shared, her response lacked experience in hospitality. I shared photos of the sex-stained sheets and her response was " we dont have white sheets" as if I provided them? They were grey, they were messily fixed to the mattress without mattress covers. My husband spent the majority of the day on Thursday cleaning- on our vacation.
I politely requested that we be refunded cleaning fees, or discounted 1 day's stay. Her response was to offer me dicounted future stays.
I took photos and am HAPPY to share.
Im disappointed and would NEVER rent a place in that condition.
Alisha B.
2024 年 5 月に 4 泊滞在