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「The free lounge was comfortable and the bath shower was great.」

「朝食がすごく美味しかったです」

「I had a little bit of trouble in getting the reservation number in a timelymanner, which was necessary to activate the Bern "welcome" card, which is different from the Expedia one. Butafter a couple of requests, I got it over a phone call, just before getting on a tram, so no problem after all, but maybe for some people it might be stressful to ask many times, so it might be better if you could provide the number more systematically (a friend who stayed at a different hotel received it...

「We couldn't even check in: the automated system found our booking but said "Sorry your room isn't available". But we'd already paid + booked and gotten confirmation. It was about 10pm, and there was nobody at the property to talk to. Luckily a neighbor walking past knew the owner's phone number, and called him. He answered and was very friendly but said he wasn't nearby, and gave us the phone number of someone named "Jacqueline" who was supposed to be nearby and could help... but nobody answer...

「駅と街の中心地に近く、とても便利な宿でした。 今回のスイス旅行で宿泊したホテルで唯一部屋にエアコンがあり、真夏でもとても快適でした！近年のスイスの夏の暑さはもはやエアコン必須だと思います。 共有スペースには自由に使えるコーヒーマシンもあります。また、チェックアウト後に荷物を預けられる部屋には鍵付きのワイヤーがあり、安心して預けて出かけることができました。 部屋が狭いためトランクケースを置く場所が無かったのと、シャワーの扉がなぜか外から中がうっすら透けて見えるタイプのマジックミラーになっており少し落ち着かなかったので、星4つにしました。 でもとても良い宿です！」

「エレベーターがすごい。」