施設内の設備

フェアフィールド・イン & スイート・ダラス・マンスフィールドの口コミ

2.5 out of 5

口コミ

8.6

非常に良い

評価 10 - 793 件の口コミ中 453 件が非常に良い" "
評価 8 - 793 件の口コミ中 199 件が良い" "
評価 6 - 793 件の口コミ中 77 件が普通" "
評価 4 - 793 件の口コミ中 26 件が不満" "
評価 2 - 793 件の口コミ中 38 件が非常に不満" "

9.0/10

清潔度

9.0/10

スタッフとサービス

8.2/10

設備とサービス

8.8/10

施設のコンディションと設備

8.4/10

環境への配慮

口コミ

6/10 (普通)

Cidnie

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Should notify guests before booking that the property is under such extensive renovation. Our room had peeling wallpaper, sheets had been washed with a pen resulting in spots, shower drain didn’t work well, and the room smelled wet and sour. Light over bathroom mirror didn’t work and handwritten menu for breakfast wasn’t accurate. Construction supplies everywhere, current photos of property do not reflect the state of the hotel. Not worth the price in my opinion. The travel crib I requested was not provided.
2024 年 5 月に 2 泊滞在
Sophia CSRからの返信 (投稿日 : 2024 年 5 月 22 日)
Hi Cidnie,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

10/10 (非常に良い)

Mary

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We didn’t care for egg omelet (seemed like a filler) didn’t taste like real eggs, that’s all
2024 年 5 月に 2 泊滞在
Sophia CSRからの返信 (投稿日 : 2024 年 5 月 14 日)
Hi Mary,Thank you for bringing this to our attention. We apologize for the disappointment with the omelette. We'll address this with our kitchen team to ensure the quality of our breakfast offerings meets our guests' expectations. Our Team hopes you will give us another opportunity to provide you with a better stay.

2/10 (非常に不満)

Adell

家族旅行
The room was horrible. There was mold in the bathroom the wallpaper was peeling off. I know the hotel was under renovation but the room I was in should have been closed off. I’ve been feeling sick for 2 days. I am requesting a call from someone.
2024 年 5 月に 3 泊滞在
Sophia CSRからの返信 (投稿日 : 2024 年 5 月 14 日)
Hi Adelle,I want to extend my sincere apologies for the numerous issues you experienced during your stay. This is certainly not the level of service we strive for, and I'm truly sorry for the inconvenience and discomfort it caused you. Your detailed feedback is valuable, and I assure you we will address each of these concerns with the utmost urgency. Rest assured that this is not representative of the standard we aim to provide. I'm grateful for your patience and understanding, and I hope you will consider giving us another chance to exceed your expectations in the future.

8/10 (良い)

Romelia

良かった点 : 清潔度、スタッフとサービス
It was close to plenty of restaurants and shopping stores.
2024 年 4 月に 2 泊滞在
Sophia CSRからの返信 (投稿日 : 2024 年 5 月 2 日)
Hi Romelia,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

2/10 (非常に不満)

Michael

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
There was nothing to like about this hotel-renovations occurring without advanced warnings, privacy locks in 2 rooms (201 & 207) not working, plumbing in 207 (tub drain) working poorly, breakfast was terrible ( burnt bacon, no eggs or biscuits just sausage and egg McMuffin). Among the worst hotel that I’ve ever stayed in. We checked in late and couldn’t get a refund or we would have left.
2024 年 4 月に 1 泊滞在
Sophia CSRからの返信 (投稿日 : 2024 年 4 月 23 日)
Hi Michael,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

10/10 (非常に良い)

Elwanda

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Enjoyed the breakfast. Very good. Everything good quality ie eggs,oatmeal,orange juice, and coffee😊
2024 年 4 月に 2 泊滞在
Sophia CSRからの返信 (投稿日 : 2024 年 4 月 23 日)
Hi Elwanda,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.

4/10 (不満)

Greg

家族旅行, 小さなお子様連れの家族旅行
気になった点 : 施設のコンディションと設備
Property being remodeled
2024 年 4 月に 2 泊滞在
Sophia CSRからの返信 (投稿日 : 2024 年 4 月 9 日)
Hi Greg,We are distressed to see you unhappy and never want our guests to go back like this with an unpleasant experience. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team always welcomes our guest's ideas and suggestions. We hope to earn your business on future travels so that you can see our continuous improvement.

8/10 (良い)

Annette

2024 年 4 月に 1 泊滞在
Sophia CSRからの返信 (投稿日 : 2024 年 4 月 28 日)
Hi Annette,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

8/10 (良い)

Savannah

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The property was nice, quiet, and clean.
2024 年 3 月に 1 泊滞在
Sophia CSRからの返信 (投稿日 : 2024 年 3 月 20 日)
Hi Savannah,Honestly, we are feeling blessed to have you as our guest. It's our passion to provide our customers with exceptional service. We sincerely appreciate your feedback and are happy to hear you had a wonderful experience with us. I hope that we will impress you with exemplary service during future visits.

2/10 (非常に不満)

Megan

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Sophia CSRからの返信 (投稿日 : 2024 年 3 月 20 日)
Hi Megan,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

10/10 (非常に良い)

James、Magnolia

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The evening associate at the front desk was very warm, sweet, friendly and attentive to my questions and needs that I had about my stay. 10 of 10 for kindness, listening, smile and very helpful responses!!!
2024 年 2 月に 1 泊滞在
Sophia CSRからの返信 (投稿日 : 2024 年 3 月 7 日)
Hi James,We are exceptionally thankful that you have honored our staff members with praiseworthy words. Our Team sincerely appreciates your feedback and is happy to hear you had a great experience with us. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

10/10 (非常に良い)

Robert

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The front desk ppl in the afternoon are amazing Priscilla was super nice and the night shift lady was nice pool was great hotel staff were all nice and friendly
2024 年 3 月に 1 泊滞在
Sophia CSRからの返信 (投稿日 : 2024 年 3 月 4 日)
Hi Robert,Receiving compliments from our guests for our friendly, hardworking staff is always a delight, and we can't wait to pass along your compliments. Thank you for choosing us. We look forward to sharing another exceptional experience when your adventures bring you back our way.

6/10 (普通)

Joette

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Under renovation. First room faced very busy highway and was loud. After one night, was moved to other side of property and upgraded. Appreciated that. Obvious areas not clean. Staff was kind.
2024 年 2 月に 4 泊滞在
Sophia CSRからの返信 (投稿日 : 2024 年 2 月 25 日)
Dear Guest,On behalf of our entire team, I would like to apologize for your experience. I assure you that we will review these comments with our team to further research the matter. We will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

10/10 (非常に良い)

Amanda

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great stay!
Convenient location. Perfect for one night stay on our long drive home. Hotel under going some renovations but wasn’t a problem. Rooms are nice and spacious. They have the best breakfast too!!
2024 年 2 月に 1 泊滞在
Sophia CSRからの返信 (投稿日 : 2024 年 2 月 22 日)
Hi Amanda,Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

10/10 (非常に良い)

Steve

2024 年 2 月に 1 泊滞在
Sophia CSRからの返信 (投稿日 : 2024 年 3 月 21 日)
Hi Steve,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

4/10 (不満)

McKenna

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Don’t stay here
Just meh for the most part. But the unacceptable was when the fire alarm went off at 5:30 AM & I walked into the lobby to get some answers. The gentleman at the front desk ignored me and another patron and walked away from us when we were trying to understand what was going on.
2024 年 2 月に 2 泊滞在
Sophia CSRからの返信 (投稿日 : 2024 年 2 月 12 日)
Dear Guest,I am so sorry to hear about your most recent stay with us. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time to share this experience and for your valuable business.

8/10 (良い)

David

2024 年 1 月に 1 泊滞在
Sophia CSRからの返信 (投稿日 : 2024 年 1 月 30 日)
Hi David,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

6/10 (普通)

Joseph、Grandview

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
First I've stayed at Fairfields before and had no issues. I guess we just picked the wrong dates to stay at this one. They were in the middle of renovations which I didnt notice when I booked. Construction materials and equipment inside and out. We were awoken Friday morning by cherry picker outside our window working on upper level. Not good. Free breakfast was bland-no pork sausage or bacon, only turkey sausage-which i can dont like. coffee was okay. we declined housekeeping on two days, but requested for the 3rd day. we were gone all day and ready for clean towels but they missed us for some reason? Location was perfect! Just a few minutes from Mansfield Medical Center, where my son was having surgery.
2023 年 12 月に 3 泊滞在
Sophia CSRからの返信 (投稿日 : 2024 年 1 月 9 日)
Hi Joseph,On behalf of our entire team, I would like to apologize for not exceeding your expectations. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

10/10 (非常に良い)

Faith

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Even though remodeling is going on, the staff made sure our stay was great! We visit family there and we will certainly stay again.
2024 年 1 月に 1 泊滞在
Sophia CSRからの返信 (投稿日 : 2024 年 1 月 9 日)
Dear Guest,Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

4/10 (不満)

zondra

気になった点 : 施設のコンディションと設備
2024 年 1 月に 1 泊滞在
Sophia CSRからの返信 (投稿日 : 2024 年 1 月 9 日)
Dear Guest,We were delighted to be your hosts recently, thank you for choosing to stay with us. Since you have rated us below 5; I am concerned to know about the issues you encountered during your visit. We always strive to make our guests stay superior, and we regret that this was not your case. I welcome all your honest comments; whether it is positive or negative to improve our services.

10/10 (非常に良い)

Tony

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 12 月 27 日)
Hi Tony,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

6/10 (普通)

Melissa

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 12 月 21 日)
Hi Melissa,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 (非常に良い)

Dale

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
There was construction, but it didn't affect the stay...staff was great, motel was quiet. We will stay there again!
2023 年 12 月に 2 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 12 月 20 日)
Hi Dale,Expecting our previously served guests is our greatest privilege as it helps us to meet your needs accordingly. Thank you for your feedback and looking forward to seeing you soon!

10/10 (非常に良い)

Patricia、houston

2023 年 12 月に 1 泊滞在
Sophia CSRからの返信 (投稿日 : 2024 年 1 月 9 日)
Hi Patricia,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

6/10 (普通)

George

良かった点 : 清潔度、スタッフとサービス、設備とサービス
Breakfast needs improvement - tasteless scrambled eggs, lukewarm coffee, english muffin was rock hard. Bagels were good, good selection of teas. Low flow showhead had us taking twice as long to shower ....so how did we save water? It took a long time to rinse out any shampoo or conditioner.
2023 年 12 月に 7 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 12 月 17 日)
Hi George,Thank you for posting your feedback and for letting us know about your encounters. Your feedback is very significant as it helps us identify the areas, we can improve the guest experience. We apologize for the inconvenience you faced and will surely forward your valuable feedback to our team for improvements. I hope you will give us another opportunity to provide you with a better stay.

10/10 (非常に良い)

Gonzalo

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The cook was very friendly and would come out and talk to the guests
2023 年 12 月に 2 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 12 月 14 日)
Dear Guest,We are exceptionally thankful that you have honored our staff members with praiseworthy words. Our Team sincerely appreciates your feedback and is happy to hear you had a great experience with us. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

6/10 (普通)

Hakeem

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Overall, this was a good quality hotel stay for the price paid. The hotel is currently undergoing a renovation so there is a bit to messiness and clutter around the build. However, the staff and amenities were good and what I would expect from a Fairfield Marriott.
2023 年 12 月に 2 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 12 月 11 日)
Dear Guest,It's great to hear that despite the ongoing renovation, you had a positive experience at the Fairfield Marriott. Renovations can indeed create some temporary inconvenience, but I'm glad the staff and amenities lived up to your expectations. Your understanding during this transition period is appreciated, and we're working hard to ensure that once the renovation is complete, it will enhance the overall quality of your future stays. Thank you for sharing your feedback, and we look forward to providing you with an even better experience once the renovations are finished.

8/10 (良い)

Dennis

出張
良かった点 : 清潔度、スタッフとサービス、客室の快適度
Overall good
Overall good. In the middle of a remodel but comfort, cleanliness and good continental breakfast. Will be very nice after remodeling
2023 年 12 月に 1 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 12 月 6 日)
Dear Guest,It's great to hear that despite the ongoing remodeling, you found the comfort, cleanliness, and breakfast to be good. Remodeling can sometimes create a bit of disruption, but we're thrilled to know that you had a positive experience overall. We're excited for the upcoming improvements, and we hope to welcome you back once the remodeling is complete for an even better stay!

2/10 (非常に不満)

宿泊されたお客様

グループ旅行
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
The hotel is under renovation and still charged full price for a room in need of urgent repairs. The A/C was noisy, blanket has stains, bathroom wall paper had peeled. Towels were old.
2023 年 12 月に 1 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 12 月 6 日)
Dear Guest,Your feedback is important to us as it gives us an opportunity to improve our service. We take your comments seriously and hope to have the opportunity to deliver the experience you have come to expect in the near future.

2/10 (非常に不満)

Martha

2023 年 12 月に 1 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 12 月 6 日)
Dear Guest,We are distressed to see you unhappy. We never want our guests to go back with an unpleasant experience. Our main purpose is to make our guests smile and be happy and for this, we strive each day. We regret we failed this time in your case. Kindly let us know about your disappointments in more detail. So, we can make the required changes and improvements. We hope to serve you better in the future.

8/10 (良い)

Brett

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice hotel
Very nice Mansfield area hotel. Unfortunately, the pool/spa was out of action (that would have been nice to know prior to my booking as the hotel is currently being renovated)
2023 年 11 月に 3 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 12 月 6 日)
Dear Guest,I'm glad to hear that you found the hotel nice, but I apologize for the inconvenience regarding the pool and spa being out of order during your stay. Renovations can sometimes impact amenities, and I'm sorry this wasn't communicated to you beforehand. Your feedback is important, and I'll make sure to pass this along to ensure we improve our communication regarding ongoing renovations. If your travels bring you back to the area, we'd love the chance to provide you with a more complete and enjoyable experience.

10/10 (非常に良い)

Tracy

Everything was great!
2023 年 11 月に 2 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 11 月 28 日)
Hi Tracy,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating and review. Our team continuously strives to exceed your expectations and looks forward to you in the future.

8/10 (良い)

Linda

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Property was in a great location for our needs and the staff was very accommodating to our needs.
2023 年 11 月に 4 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 11 月 28 日)
Hi Linda,A hearty thanks for your review with generous appreciation. We always ensure that we keep delighting you with our facilities and services. Our Team hopes to have the chance to serve you again on your next visit.

2/10 (非常に不満)

Kelly

Hotel is going through a remodel. Signs all around the property state that the remodel would be finished by 11/12, today’s date is 11/16. The pool and hot tub were closed and not communicated as such. Upon checking in, was given keys to a room that was already occupied. Less than satisfied with this situation
2023 年 11 月に 1 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 11 月 17 日)
Hi Kelly,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

10/10 (非常に良い)

David

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 1 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 11 月 17 日)
Hi David,Incredibly grateful for your kind 10-star rating, which fills our hearts with warmth and inspires us to maintain our exceptional service. It brings us great joy to hear that your stay was enjoyable, and we eagerly anticipate the opportunity to serve you once more in the near future.

6/10 (普通)

Lisa

Was not informed the ENTIRE front desk/lobby was under construction. Construction started on Sunday at around 8 am and my room was near the area being worked on. The person that checked me in was nice and apologized for the inconvenience which was nice but this stay was not the best. I wouldn’t have booked here had I known of the construction.
2023 年 11 月に 1 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 11 月 13 日)
Hi Lisa,Honest appreciation from our beloved guests and providing them with a comfortable stay is what we yearn for. Thank you for your suggestion and for helping us to understand our shortcomings for further improvisation. We are eager to see you again.

10/10 (非常に良い)

Carlos

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great!
Hotel was very nice, staff was great, especially Sara, very helpfull when we arrived.
2023 年 11 月に 3 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 11 月 5 日)
Hi Carlos,Receiving compliments from our guests for our friendly, hardworking staff is always a delight, and we can't wait to pass along your compliments. Thank you for choosing us. We look forward to sharing another exceptional experience when your adventures bring you back our way.

6/10 (普通)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、客室の快適度
Not bad but not wonderful
To be fair, the hotel lobby is under renovation, which I did not realize when booking. The staff was friendly but I was disappointed that they put me in adjoining room when the hotel did not have that many guests. I just was not comfortable.
2023 年 10 月に 2 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 11 月 2 日)
Dear Guest,Honest appreciation from our beloved guests and providing them with a comfortable stay is what we yearn for. Thank you for your suggestion and for helping us to understand our shortcomings for further improvisation. We are eager to see you again.

8/10 (良い)

STEPHEN

良かった点 : 清潔度、スタッフとサービス
2023 年 10 月に 2 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 11 月 2 日)
Hi Stephen,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

8/10 (良い)

Artrena

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I enjoyed the hotel experience but please provide security on parking lots and lobby areas.
2023 年 10 月に 3 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 10 月 31 日)
Dear Guest,Honest appreciation from our beloved guests and providing them with a comfortable stay is what we yearn for. Thank you for your suggestion and for helping us to understand our shortcomings for further improvisation. We are eager to see you again.

8/10 (良い)

Jamie、Mansfield

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 8 月に 1 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 10 月 25 日)
Hi Jamie,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 (非常に良い)

Sonja

2023 年 9 月に 1 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 11 月 13 日)
Dear Guest,Incredibly grateful for your kind 5-star rating, which fills our hearts with warmth and inspires us to maintain our exceptional service. It brings us great joy to hear that your stay was enjoyable, and we eagerly anticipate the opportunity to serve you once more in the near future.

10/10 (非常に良い)

Fredrick

家族旅行
Excellent staff
2023 年 10 月に 2 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 10 月 15 日)
Hi Fredrick,We are exceptionally thankful that you have honored our staff members with praiseworthy words. Our Team sincerely appreciates your feedback and is happy to hear you had a great experience with us. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

2/10 (非常に不満)

Aaron

出張
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Overnight crew is worthless- 2 Indian guys. Bed was horrible. Towels were dirty. Construction crews all day. Hot tub didnt work. Gym was disgusting and nothing was cleaned. Breakfast was decent and crew that prepared breakfast was awesome. The rest was a disaster.
2023 年 9 月に 15 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 10 月 15 日)
Hi Aaron,Kindly accept our deepest regrets for what you had to face. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. However, this is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

8/10 (良い)

brook

2023 年 10 月に 2 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 10 月 29 日)
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

8/10 (良い)

Chris

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Always friendly, clean and the breakfast is delicious and plentiful
2023 年 10 月に 1 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 10 月 8 日)
Hi Chris,I am beyond pleased to hear that you enjoyed everything about your stay! Thank you so much for the awesome feedback! I love to tell our staff how they are doing! We look forward to you returning in the future!

10/10 (非常に良い)

Gene

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very nice property
Very convenient to a lot of restaurants Access to Hwy
2023 年 10 月に 1 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 10 月 6 日)
Hi Gene,A hearty thanks for your review with generous appreciation. We always ensure that we keep delighting you with our facilities and services. Our Team hopes to have the chance to serve you again on your next visit.

10/10 (非常に良い)

Donna

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice service
2023 年 9 月に 1 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 10 月 4 日)
Dear Guest,It is heartwarming to see such a wonderful rating and review. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 (非常に良い)

Amy

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Quiet
The bed was so comfortable. We were right by the elevator and I was worried it would be loud and noise, but we could not hear it at all. Probably one of the most quiet hotel stays we’ve ever had.
2023 年 9 月に 1 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 10 月 4 日)
Hi Amy,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 (非常に良い)

Walter

出張, 家族旅行
Nice convenient and close to restaurant
2023 年 9 月に 3 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 9 月 28 日)
Hi Walter,It is a delight to hear back from you regarding your recent stay with us - it's nice that you had a good overall impression of your visit. It's wonderful to hear that you found the accommodation convenient and liked our location. We hope to have the chance to serve you again on your next visit.