"This was the first time I’ve had to immediately leave a hotel upon arrival. The room was not cleaned, had no sheets on the bed, hair and pests throughout, and a shower window that appeared to expose the entire bathroom to the courtyard. The AC barely worked and there was no way to reach a live person for help despite multiple attempts — only automated responses until the next morning. Several fees were also added that were not obvious when booking. The experience did not reflect the property’s photos or description."