屋外プール

ヒルトン フォート ローダーデール マリーナの口コミ

4 out of 5

口コミ

7.2

良い

評価 10 - 1430 件の口コミ中 527 件が非常に良い" "
評価 8 - 1430 件の口コミ中 287 件が良い" "
評価 6 - 1430 件の口コミ中 253 件が普通" "
評価 4 - 1430 件の口コミ中 176 件が不満" "
評価 2 - 1430 件の口コミ中 187 件が非常に不満" "

7.8/10

清潔度

7.4/10

スタッフとサービス

7.2/10

設備とサービス

7.2/10

施設のコンディションと設備

7.6/10

環境への配慮

口コミ

6/10 (普通)

Miyuki

2023 年 3 月に 5 泊滞在

8/10 (良い)

Isamar

良かった点 : 清潔度、施設のコンディションと設備
The property is very nice. I loved the marina view. I booked my room through Expedia, I reserved the double bed queen with balcony and marina view. After checking in, I get to the room only to find out I was given a room with a pool view. I was not too happy about that. I called the front desk to ask to be moved to a room with the marina view, I was told that they didn’t have any more rooms with the marina view. I didn’t make a huge deal about it because the kids liked the room. The next morning we go up the beautiful restaurant to have breakfast only to find out the breakfast is not included. Then finally after our stay, when driving out I had to pay a parking fee of $95. In all fairness, I think at least the parking could’ve been included. Overall the hotel is really beautiful but over priced. ⭐️ ⭐️⭐️⭐️
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Steven

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice accommodations, very convenient to the cruise port. Beautiful views. Friendly staff!
2024 年 5 月に 1 泊滞在

2/10 (非常に不満)

Robert L、Ralston

家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
2024 年 5 月に 3 泊滞在

6/10 (普通)

Tyler

家族旅行
良かった点 : スタッフとサービス、設備とサービス
The pool area was very nice but where we stayed in the west building was not as nice. Our toilet wouldn’t flush and there was a lot of noise outside of our room late at night.
2024 年 5 月に 1 泊滞在

2/10 (非常に不満)

Michel

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I am very upset because they did not return my deposit and the valet parking gave me the scratched car and I realized it the next day
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Cathy

カップルで旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is a great place to stay. We stay here every year before our cruise
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Neil

Very nice, would return
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Phillip

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great views and a wonderful staff.
2024 年 5 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 26 日)
Dear Phillip,We're overjoyed you loved our beautiful, waterfront views and the attentive service from our team. We thank you for your review, and we hope to host you again soon at Hilton Fort Lauderdale Marina.

10/10 (非常に良い)

Rhonda、Tucson

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The view from our room
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 24 日)
Dear Rhonda,Thank you so much for the perfect rating! We're so happy to know that you had a great time with us overall and that our views left a positive impression on you. It would be a pleasure to host you again soon, so hurry back.

2/10 (非常に不満)

Mary

出張
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Fifty dollars to park car per night. Two water bottles waiting for you at desk. Terrible food way over priced. Hotel room bathroom door broken. Long wait time to check in and out.no room service. Awful package
2024 年 5 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 24 日)
Dear Mary,Thank you for sharing your experience. We're disappointed to hear about the concerns you encountered, such as parking fees and the bathroom door. Your feedback is crucial, and we'll work to address these matters to improve our guest experience. It was a pleasure having you here, and we hope you'll consider giving us another chance to provide a more exceptional stay for you in the future.

10/10 (非常に良い)

Stuart

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location for dinning and had a cruise the next day, port right down the street.
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 24 日)
Dear Stuart,It was a pleasure hosting you at Hilton Fort Lauderdale Marina! We're glad our location worked well for your trip, and we would be delighted to have you stay with us again the next time you're in the area.

6/10 (普通)

Bob

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The parking fee of $44 per night seems a bit expensive especially considering the Marriott next door doesn’t charge nearly as much. There wasn’t any soap in my bathroom. Even after the housekeeper came and change the sheets on the bed, the sill didn’t check to make sure there is soap in the shower. I was quite disappointed with that.
2024 年 5 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 24 日)
Thank you for your review. We appreciate your feedback and apologize for the shortcomings you experienced during your stay. While we attempt to stay competitive with parking, we will take into consideration your comments for future changes. We apologize your amenities were not replenished and will revisit with housekeeping the importance of ensuring our guests' comfort. We hope you will consider staying with us again in the future.

10/10 (非常に良い)

Jhon

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It's very clean, also a good service
2024 年 5 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Jhon,Thank you for your kind words. We're delighted you found Hilton Fort Lauderdale Marina well-maintained and appreciated our excellent service. It would be our pleasure to welcome you back for another enjoyable stay in the future.

10/10 (非常に良い)

Carlos

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Amazing, me and my boyfriend had such a wonderful time. The place is beautiful and everyone is so nice and helpful.
2024 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Carlos,Thank you for choosing Hilton Fort Lauderdale Marina and for sharing your five-star rating! We are pleased to hear that our atmosphere and friendly service met the mark for you and your boyfriend during your recent stay. It was a pleasure to host you, and we look forward to welcoming you back in the future for another memorable experience.

2/10 (非常に不満)

Tracy

家族旅行
気になった点 : 施設のコンディションと設備
The air conditioning was not working for a full day and night. I asked the front desk to send someone to fix it three times. Finally someone came and did a quick fix it worked for 15 mins and stopped. No one ever came back to fix it after that!
2024 年 5 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Tracy,We'd like to apologize for any inconvenience during your stay. We strive to ensure that all of our air conditioners are functioning as they should, and we will be sure to share your comments with our maintenance team to ensure that we are meeting our high standards going forward. It was a pleasure having you here, and we hope you will consider giving us another chance to impress you in the future.

8/10 (良い)

Melissa、Pfafftown

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The shampoo and body wash bottles in the shower were completely empty. Considering these are mounted bottles that are full size, it is obvious that staff was not checking these bottles or refilling them regularly. Called down to the front desk and asked for someone to bring some. Almost 30 minutes later we received multiple travel size bottles of shampoo, conditioner and body wash - all different brands, none the same brand as what was in the shower. Seemed very strange alternative to just refilling the bottles. Also the fact that all three products were different brands almost seemed like they sent someone to the local store and just purchased whatever they found on the shelf. In the overall issue, the problem was solved, however in a very absurd way.
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Melissa,We appreciate you taking a moment to let us know about your experience. Although we are pleased your concerns were resolved, we apologize for this being an issue to begin with. Our team will share your comments, and we will ensure this will not happen again. Thank you for your review. We hope you will consider staying with us the next time you visit Fort Lauderdale so we can have the opportunity to deliver an experience more closely aligned with our high standards.

10/10 (非常に良い)

Paola

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
stayed for one night however we definitely wished we would’ve extended our stay. The staff is absolutely incredible, especially milen? At the front desk! The property is absolutely beautiful, with a stunning pool as well
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Paola,Thank you for your great review! There's no greater compliment than knowing a guest wishes that they could stay with us longer. Your kind words about our beautiful property and Milen's kind service are truly appreciated and will be shared with the team. We look forward to welcoming you back for an extended visit so you can truly enjoy all we have to offer.

4/10 (不満)

Rachel

出張
Requesting refund Hotel dirty / hotel apologized but said they cannot help refund my money as it was through a third-party… I have photos, etc., and text approve. They apologized.
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 17 日)
Dear Rachel,We're sorry to hear about any cleanliness or upkeep concerns during your visit. These matters are incredibly important to us, and we'll be sure to have our team look into all of your comments further. For all billing inquiries, please reach out to the third-party site you booked with, as they will be the best ones to assist you. Thank you, and we hope you will give us another chance soon.

10/10 (非常に良い)

JEANETTE

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Tamar

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I really enjoyed watching the boats come and go. I found peace in it. The dining experiences was amazing from breakfast, brunch, happy hour and the dinner! I also enjoyed the pool. I’ll definitely stay at this property again!
2024 年 5 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 16 日)
Dear Tamar,It was a pleasure to host you at Hilton Fort Lauderdale Marina. It's wonderful that you loved our scenic location and inviting pool! Thank you for your kind words, and please come back soon!

2/10 (非常に不満)

Elizabeth

家族旅行
良かった点 : 清潔度、設備とサービス
気になった点 : スタッフとサービス
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Shaun

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Shaun

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Checking in was absolutely delightful. Loved the lady who totally took care of me!
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Shaun,Our friendly team is delighted to hear that we could deliver service reflective of our high standards in hospitality. We'll be sure to pass your compliments along to our team, and we look forward to welcoming you back in the future for another fantastic visit; until next time!

6/10 (普通)

Kevin

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Having a prom and wedding of Mother's Day weekend was a big inconvenience.
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Kevin,We appreciate your feedback, and we apologize for any inconvenience with your event. If there are any specific areas we can address to ensure a more successful experience in the future, please let us know. We hope to see you again soon.

6/10 (普通)

Dulcie

家族旅行
良かった点 : スタッフとサービス
Beau séjour dans l’ensemble. Personnel incroyable. Très bel emplacement. Toutefois, la propreté de la chambre laissait à désirer!
2024 年 5 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Dulcie,Thank you for sharing your experience. We're thrilled you had a pleasant stay and appreciated our fantastic team and the excellent location. However, we're disappointed to learn about the cleanliness concern in your room and will address it promptly. Your feedback is invaluable, and we look forward to welcoming you back for an even better experience next time!

8/10 (良い)

John

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Luis

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property is perfect. The pool with drink service, warm water as well. Very family friendly. The rooms were clean with great views all the way up to the floor. I’ll say parking is a little confusing with the QR code but it’s okay once you get it. The onsite restaurant is a little vegan in the side so if you’re not into that it’s okay. Awesome stay, will be coming back.
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 13 日)
Thank you so much for choosing to stay with us at Hilton Fort Lauderdale Marina. We hold ourselves to a high standard of quality to ensure all guests enjoy their stay and leave wanting to come back. Your feedback leaves us thrilled knowing that you enjoyed your stay along with the views our property has to offer. We hope the rest of your vacation was a success, and we hope to see you again soon.

8/10 (良い)

Shannon

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Beautiful, clean and great atmosphere and staff. Only negative experience was that someone was smoking pot at 5am and the smell was nauseatingly strong in our room.
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Shannon,Thank you for your review! We are delighted you enjoyed your recent experience. We work hard to meet expectations like yours, and we’re happy to hear our hospitable team and impeccable facilities hit the mark for you. That said, your feedback will be shared with our team to ensure any odor issues are dealt with swiftly. It was a pleasure having you here, and we hope you enjoyed your time in Fort Lauderdale.

10/10 (非常に良い)

Hector、Miami

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice staff
2024 年 5 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Hector,Thank you for being our guest at Hilton Fort Lauderdale Marina. It's wonderful that you noticed our focus on friendly hospitality! Safe travels, and come back soon.

10/10 (非常に良い)

Thiago、Hollywood

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very clean hotel and professional staff.
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Thiago,Thank you so much for your five-star review. We are so pleased you enjoyed your stay with us. It's great that our hospitable team and clean accommodations made your stay one to remember. We hope to welcome you back soon to Hilton Fort Lauderdale Marina.

4/10 (不満)

Kayla

出張, グループ旅行
良かった点 : 設備とサービス
The hotel was lovely and clean and we enjoyed our 1 night stay. The main reason for the poor review was that we were charged $90 on our credit card for no apparent reason. The hotel was unable to tell us the reason for the charge or reverse it. We had to try sorting it out through our credit card. Overall frustrating experience.
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 8 日)
Dear Kayla,Thank you so much for your review. While it's so great to hear you enjoyed your clean, comfortable stay with us, we're very sorry to hear about this unexpected charge and would like to this opportunity to apologize. Please feel free to reach out to us so we may address this issue directly and make it right.

2/10 (非常に不満)

Jason

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The posting for this property is grossly misstated. There is an additional hidden $30 charger per night that can’t be waived. Parking is an additional $50 per night. And there is a falsely advertised EV charging. Will never stay again.
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 8 日)
Dear Jason,Thank you for taking a moment to leave a review. We regret to learn of your disappointment. Please know that when reservations are made through third-party sites, taxes, and fees are not typically included in the listed rate. Our fees are listed on the website under the Policies and Fees sections of the page, though we'll be sure to discuss your feedback internally to determine ways of making it more prominent moving forward. We hope you enjoyed your time in Fort Lauderdale and that you will give us another chance in the future to change your lasting impression.

4/10 (不満)

Fan

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
入住沒有詳細指引方向、 給水、 一樓大廳20美金消費贈送等等。 10AM 敲門打擾只為了問是否退房。
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Fan,Thank you for staying with us and taking the time to share your thoughts. We're sorry for any disruption from housekeeping on the day of check-out, and we'll pass your comments along to them. If you're in the area again, we hope you'll consider coming back to see us.

6/10 (普通)

Rosalie

2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Jane

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在

10/10 (非常に良い)

Gaie

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was very helpful and friendly. I would definitely come again!
2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Gaie,Thank you for your kind words! We're delighted to hear that our team's friendliness and helpfulness made a positive impact on your stay. We look forward to welcoming you back for another enjoyable visit to Hilton Fort Lauderdale Marina!

10/10 (非常に良い)

Ronald

2024 年 4 月に 1 泊滞在

4/10 (不満)

Sandy

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Out of Conditioner for the 1st night. this hotel does not have wheel chairs for guests - all other hotels I have been at, offer wheel chairs for their guest. 2nd night - desk help didn't put us in a room that was less to walk to. I have a disability, and h ad a terrible time getting to our room. The desk attendant said she gave us a room close to the elevator - but we were on the first floor, far away from the front area. Very long walk. We asked for a view of the inner coastal area - our view was the side of a big boat. where people were walking side to side, seeing right into our room. This was not a view at all! It remained there the next morning as well. Very disapointed!
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Sandy,Thank you for sharing your feedback with us. We are sorry to hear about the issues you encountered during your stay. Please be assured we are addressing your concerns to ensure a more pleasant experience in the future. We hope to welcome you back and demonstrate our dedication to guest comfort and satisfaction.

10/10 (非常に良い)

michael

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
excellent staff very nice people beautiful Property had a great time
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 3 日)
Dear Michael,It was such a pleasure to welcome you to Hilton Fort Lauderdale Marina! Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. Thank you for your kind review and perfect rating, and we hope to welcome you back for another wonderful stay soon!

10/10 (非常に良い)

Yolanda、Deerfield Beach

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Steven

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location, very convenient to cruise port. Beautiful view from our balcony. Great ambience.
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 3 日)
Dear Steven,Thank you for staying with us and for sharing your five-star experience! We are pleased to hear that our beautiful atmosphere and location near the port met the mark for you on your recent visit. It was a pleasure to host you, and we look forward to welcoming you back to Hilton Fort Lauderdale Marina for another memorable stay!

6/10 (普通)

Helena

2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Anne

Was a great place to stay before our cruise. They had a shuttle to the Disney terminal.
2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 3 日)
Dear Anne,Thank you for your glowing review of Hilton Fort Lauderdale Marina. We're delighted you enjoyed your stay with us, and we hope you have a wonderful time on your cruise!

10/10 (非常に良い)

Lacie

2024 年 4 月に 2 泊滞在

2/10 (非常に不満)

Michelle

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Our stay was awful! We did not get the room we originally booked with a king size bed. They gave us a double bed room with two small beds. My husband and I couldn’t eve sleep together in the same bed. Everything was falling apart in the room. The room was horrible especially for the price we paid. The lock on the door was starting to fall off. We would not consider staying there again.
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 1 日)
Dear Michelle,We're saddened to hear about your experience. Please accept our apologies for any concerns about the condition of the room and for any confusion with your reservation. This does not represent our standards, and we'll look into your comments further. Should you be in the area again, please consider coming back to see us.

10/10 (非常に良い)

Keri

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在

10/10 (非常に良い)

Michael

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This was out second night here. Our first night was a mess, and I wrote a review reflecting that. Things began to get better last night with the service received after our calls and visit to the front desk concerning our overflowing toilet issue we had a chat with kevin at the front desk this morning. Kevin cared. He took time to listen, take notes, most of all offer a sincere apology. He wiped out our extra fees, gave us honors credits, and moved us to a much more appropriate room. This night was night and day different from yesterday, and we are grateful
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Michael,Thank you for your updated review. We regret to hear about your experience on your first day but are delighted to hear that your subsequent time was to our usual standards. It is wonderful to know you experienced our excellent service, especially from Kevin, and we will pass your comments on to him. Should your travels bring you back to the area, we hope you will choose Hilton Fort Lauderdale Marina for your stay.

8/10 (良い)

Jodie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在

8/10 (良い)

Maria

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great for family
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Maria,We at Hilton Fort Lauderdale Marina appreciate your review and are delighted to know you enjoyed your stay at our family-friendly resort. We would love to see you again on your next trip.