ear Craig,Thank you for taking the time to share your experience with us. We sincerely apologize for the disappointment you encountered during your recent stay for the Eclipse. Your feedback is invaluable to us as we continuously strive to enhance our guests' experience.We understand the frustration regarding the pool closure, and we apologize for any inconvenience this may have caused. We are actively working on updating our website to ensure that all amenities' status, including the pool, is clearly communicated to our guests.Regarding your room, we appreciate your feedback regarding the worn furniture and maintenance issues. Please know that we are in the process of updating our rooms, and your comments will be addressed promptly to ensure a more comfortable stay for our future guests.We are pleased to hear that you found our staff friendly and accommodating. Providing exceptional service is our top priority, and we are glad to hear that our team was able to assist you promptly with the TV remote.Once again, we apologize for not meeting your expectations during your stay. We have taken note of your comments and will use them to improve our offerings and services. We hope to have the opportunity to welcome you back in the future to provide you with a more enjoyable experience.Warm regards,AbdulFront Desk Florenceville Inn

Dear Steven, thank you kindly for your review. We here at the florenceville inn strive to make every guests stay as pleasurable as possible, and we are glad to hear yours was up to satisfaction.

Dear Tracy,Thank you for sharing your recent experience with us. We truly appreciate your understanding regarding the room change during your stay. Our aim is always to accommodate our guests' needs to the best of our ability, and we apologize for any inconvenience caused by the adjustment to a double queen room.We understand that having extra guests can require additional space, and we're glad we could accommodate this need for you. Your comfort and satisfaction are important to us, and we're grateful for your flexibility in this matter.We'll certainly take your feedback into consideration as we continue to improve our services. If there's anything else we can do to enhance your experience during future visits, please don't hesitate to let us know.Thank you once again for choosing to stay with us, and we look forward to welcoming you back soon.Best regards,AbdulFront Desk Florenceville Inn

Dear Tony,Thank you for taking the time to share your feedback regarding your recent experience at the Florenceville Inn. We're genuinely concerned to hear about the issues you've encountered, as providing a clean and comfortable environment for our guests is our top priority.Please know that we take your comments very seriously and have already initiated a comprehensive review of our housekeeping and maintenance protocols to address and rectify the unsanitary conditions you've mentioned. We are committed to ensuring that our standards not only meet but exceed our guests' expectations.We would appreciate the opportunity to discuss your experience further and invite you to reach out to us directly at [contact information]. Our goal is to ensure that every guest leaves our inn satisfied, and we hope to have the chance to demonstrate our commitment to this goal should you choose to visit us again in the future.Sincerely,AbdulFront DeskFlorenceville Inn

Dear Guest,I am deeply troubled to read about your experience at our property. Please accept our sincerest apologies for the multiple issues you encountered during your stay. It's clear we fell significantly short of providing the comfortable and welcoming environment we strive for and promise our guests.The condition of the pool area, the discrepancies in our amenities as listed versus what was available, and the state of your room are all unacceptable. I am personally looking into why our renovations and the current state of our facilities were not properly communicated on Hotels.com, as transparency with our guests is a priority.Regarding the breakfast and the unacceptable state of cleanliness and maintenance in your room, immediate action is being taken to address these failings with our housekeeping and facilities teams to ensure they do not occur again. We are also reviewing our processes to ensure that all room amenities and features are as advertised and meet our standards.Your feedback is invaluable to us as it highlights areas requiring urgent improvement. While I understand that this does not change your experience, I would like to offer you a full refund for your stay and invite you back on a complimentary basis once our renovations are complete and we are confident that we can deliver the experience you expected and deserve.Again, I am very sorry for the disappointment and inconvenience you faced. We are committed to making the necessary changes to prevent such issues from recurring and hope to have the opportunity to restore your faith in our property.Sincerely,Abdul MoazManager

Dear Guest,I am truly disheartened to read about your experience at our property. Please accept my sincerest apologies for the conditions you encountered during your stay, from the cleanliness issues to the unusable pool, lack of cable, and inadequate WiFi. It's clear we fell significantly short of our standards and, more importantly, your expectations.The issues you've highlighted, such as the dirt covering vents, mold behind the toilet, and the state of our pool, are unacceptable. I want to assure you that immediate action will be taken to address these concerns, including a thorough review and enhancement of our cleaning protocols and facility maintenance to ensure these problems are resolved.Regarding the WiFi and cable services, we understand how important connectivity and entertainment are to our guests. We are actively working to upgrade our systems to provide reliable and high-quality service.We're committed to transparency and honesty in our communications with guests, including the state of our renovations and available amenities. It's evident we need to improve in this area to ensure our guests have accurate expectations before their arrival.I would appreciate the opportunity to discuss your experience further and explore how we might make amends for your disappointing stay.Again, I apologize for the discomfort and inconvenience you experienced. We are grateful for your feedback as it is crucial for our improvement, and we hope to have the chance to restore your faith in our property.Sincerely,Abdul

Dear Brent,Thank you for taking the time to share your positive feedback and understanding during our period of renovations. We are thrilled to hear that our staff made a significant impact on your stay, going above and beyond to ensure your comfort despite the ongoing changes. Our new ownership is indeed committed to transforming the property into something truly special, and it's encouraging to know that our vision and efforts resonate with our guests.Your patience and support during this transitional phase are greatly appreciated. We're doing everything in our power to minimize inconvenience to our guests, and your recognition of these efforts is incredibly motivating for the entire team.We eagerly look forward to welcoming you back to experience the full realization of our vision for the hotel. The future is bright, and we can't wait to share all the enhancements and improvements with you on your next visit.Thank you again for your kind words and for choosing to stay with us. We'll see you again soon!Warm regards,AbdulHotel Manager

Dear Tanya,I am deeply sorry to hear about the series of issues you encountered during your stay with us. It's clear that we missed several opportunities to ensure your comfort and satisfaction, for which I sincerely apologize. The situation with the pull-out couch and the conditions of both rooms you experienced are not acceptable by our standards.I also regret to learn that you did not find the warmth and assistance you needed, especially concerning the heating issue. While our front desk is available 24/7 to address such concerns, it's apparent we failed to communicate this effectively, and for that, I apologize. We would have been eager to resolve these issues promptly had we been aware of them during your stay.Regarding the room allocation error and the challenges with the TV signal and WiFi, we are taking immediate steps to review and rectify these matters to prevent a recurrence. Our team is committed to providing a comfortable and enjoyable experience for all our guests, and we fell short in your case.I would appreciate the opportunity to discuss this further with you and to make amends. We are committed to improving and would like to offer you a gesture of goodwill to address your dissatisfaction.Thank you for bringing these issues to our attention. We hope to have the chance to restore your faith in our hotel and to welcome you back for a much more positive experience in the future.Sincerely,AbdulHotel Manager

Thank you so much for your positive feedback!

Hi Richard, thank you for your review, we greatly appreciate the time you've taken to provide us with this feedback. We are very sorry to hear that you didn’t have a great experience in our hotel. Our goal is to provide excellent hospitality for all of our guests. We have taken note of your feedback, and we will strive to make improvements accordingly.

Thank you so much for the kind words. We are trying our best to get the place back on its feet for lovely customers like yourself to enjoy. We are making good progress and positive feedback means a lot more than you think at this stage. Looking forward to seeing you again, have a safe journey home.

We'd like to apologize for your dissaointing stay. We'll take note of your review as we're doing the best we can to make improvements to the hotel every day.

We're sorry that we didn't meet your expectations. We're working hard to fix things up and improve our accommodations.

Thank you for your review. Well we wish your stay was better, we're glad you enjoyed the view. Providing a great stay is top priority, so we'll be sure to take your review into consideration

Thank you for taking the time to give us your feedback. We're working hard to resolve any issues presented to us in our reviews.

We're sorry that you had a bad experience with us. It seems like you came to stay with us at an unfortunate time when we had work that needed done in the rooms. While this wasn't fair to you, we hope you're willing to give our hotel another chance.

Hello Stéphane. We're sorry to hear that your stay here didn't live up to your expectations. If you have any specific suggestions on what could be improved please let us know

Thank you for your review. Sorry your first room wasn't properly checked beforehand.

Really appreciate you stay with us and give us chance to to serve you best

Hello Troy. We're glad that you took the time to write this review and sorry to hear that you didn't enjoy your stay. Please let us know anything we can do to make it up and we'll try our best to work something out.

Really appreciate for that one

we trying hour best to improve it

Thank you

Kind Regards .wish you stay here again

kind regards for that one

Really appreciate for that

Thank you so much for your review. We'd like to inform you that in the time since you stayed here, the hotel has been bought by new owners and is under new management. We're working hard to solve all of the problems previously encountered, and we hope you come again sometime and give it another shot!

Thank you for your review. We'd like to let you know that in the time since your stay, the motel has been bought by new owners and we have a strict no smoking in the building policy

Thank you so much for your review. We'd like to tell you that in the time since you stayed here, the hotel has been bought by new owners are working hard to solve all of the problems. Hopefully you come again sometime.

Thank you for addressing this payment issue. Please reply to this comment if the issue hasn't yet been resolved. We'll try to work something out to the best of our abilities once we have all the details.