Dear YUKAThank you for sharing your impressions of your recent stay. We are sorry that your experience was not entirely positive, we confirm that your comments were shared with the staff.B&B HOTELS works hard to ensure the best possible experience for all its customers, we are sorry that in your case expectations were not met. We hope you can be our guest again: we will do our best to offer you the quality and service already appreciated by so many of our customers. Best regards,B&B HOTELS Italy
Dear Guest,thank you very much for your wonderful review on your staying with us in Florence!We are pleased to see that you enjoyed with us for all the services we have provided. Thank you especially for the nice breakfast and the cleanless.We look forward to welcoming you soon and in the meantime we send you best regards from all our staff !Grazie mille,Simone
10/10 (非常に良い)
MIEKO
2022 年 12 月 3 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
MIEKO
2022 年 11 月に 2 泊滞在
Robertoからの返信 (投稿日 : 2022 年 12 月 5 日)
Dear Mieko,thank you very much for your wonderful review on your stay with us in Florence!We are pleased to see that you have appreciated our hotel for all the services we have provided.So we look forward to welcoming you soon and in the meantime we send best regards from all our staff
The Front Desk Managerからの返信 (投稿日 : 2020 年 3 月 6 日)
Dear Guest,
First of all we thank you very much for your beautiful review on your stay with us in Florence!
We are glad to know that you enjoyed your stay at Laurus for all the service we provided.
So we are looking forward for welcoming you soon again and in the meantime we remain with best regards from all our staff.
The Front Desk Manager
10/10 (非常に良い)
宿泊されたお客様
2020 年 1 月 26 日
宿泊されたお客様
2019 年 12 月に 4 泊滞在
The Front Desk Managerからの返信 (投稿日 : 2020 年 2 月 5 日)
Dear Guest,
First of all we thank you very much for your wonderful review on your stay with us in Florence!
We are glad to know that you enjoyed your stay at Laurus for all the services we provided.
So we are looking forward for welcoming you soon again and in the meantime we remain with
best regards from all our staff.
The Front Desk Managerからの返信 (投稿日 : 2019 年 12 月 23 日)
Dear Guest,
First of all we thank you very much for your beautiful review on your stay with us in Florence!
We are glad to know that you enjoyed your stay at Laurus for all the services we provided during your stay.
So we are looking forward for welcoming you soon again and in the meantime we remain with
best regards from all our staff
10/10 (非常に良い)
MIEKO
家族旅行
2019 年 11 月 12 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
MIEKO
2019 年 11 月に 4 泊滞在
The Front Desk Managerからの返信 (投稿日 : 2019 年 12 月 2 日)
Dear MIEKO,
We thank you very much for your beautiful review on your stay with us in Florence!
We are glad to know that you completely enjoyed Hotel Laurus.
So we are looking forward for welcoming you soon again and in the meantime we remain with
best regards from all our staff
10/10 (非常に良い)
宿泊されたお客様
2019 年 10 月 6 日
宿泊されたお客様
2019 年 4 月に 2 泊滞在
The Front Desk Managerからの返信 (投稿日 : 2019 年 12 月 3 日)
Dear Guest,
First of all we thank you very much for your beautiful review on your stay with us in Florence!
We are glad to know that you enjoyed your stay at Laurus for all the services we provided during your stay.
So we are looking forward for welcoming you soon again and in the meantime we remain with
best regards from all our staff
6/10 (普通)
宿泊されたお客様
2019 年 9 月 28 日
宿泊されたお客様
2019 年 9 月に 4 泊滞在
The Front Desk Managerからの返信 (投稿日 : 2019 年 10 月 1 日)
Dear Guest,
We thank you very much for your review on your stay with us in Florence!
We are glad to know that you enjoyed your stay with us at Laurus but not for all the services we provided to you.
So we would like to know exactly which were the things that did not match with your expectations.
Don't hesitate to contact us and we'll try to find a solution.
In the meantime we remain with best wishes from all our staff
8/10 (良い)
宿泊されたお客様
2019 年 9 月 26 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
宿泊されたお客様
2019 年 9 月に 3 泊滞在
The Front Desk Managerからの返信 (投稿日 : 2019 年 10 月 1 日)
Dear Guest,
We thank you very much for your nicereview on your stay with us in Florence! We are glad to know that you enjoyed your stay with us at Laurus for all the services we provided to you.
So we are looking forward to welcome you again and, in the meantime, we remain with best wishes from all our staff
6/10 (普通)
宿泊されたお客様
2019 年 9 月 25 日
気になった点 : 施設のコンディションと設備
宿泊されたお客様
2019 年 9 月に 2 泊滞在
The Front Desk Managerからの返信 (投稿日 : 2019 年 10 月 1 日)
Dear Guest,
We thank you very much for your review on your stay with us in Florence!
We are glad to know that you enjoyed your stay with us at Laurus but not for all the services we provided to you.
So we would like to know exactly which were the things that did not match with your expectations.
Don't hesitate to contact us and we'll try to find a solution.
In the meantime we remain with best wishes from all our staff
ゲスト各位
フィレンツェでのご滞在ありがとうございます。 Hotel Laurusは、駅やドゥオーモに近い便利なロケーション、静かで快適な客室に特に感謝しています。
ホテルの清潔さと、フィレンツェの素晴らしい景色を望むパノラマテラスでの朝食をお楽しみいただきありがとうございます。
したがって、私たちはすぐに私たちの歓迎のゲストを再びそして私たちが提供しているその間に再び歓迎することができることを願っています
スタッフ全員からよろしく
10/10 (非常に良い)
宿泊されたお客様
2019 年 5 月 5 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
宿泊されたお客様
2019 年 4 月に 8 泊滞在
The Front Desk Managerからの返信 (投稿日 : 2019 年 5 月 20 日)
Dear Guest,
We thank you first for your wonderful review on your stay with us in Florence! We are glad to know that you enjoyed our hotel and our staff for all the service provided to you. So we are looking forward for welcoming you soon again and in the meantime we remain with best regards from all our staff
Dear Guest,
We thank you first for your very nice review on your stay with us in Florence!
We are glad to know that you enjoyed our hotel in all our services provided.
So we are looking forward for welcoming you soon and in the meantime we remain with
best regards from all our staff.
10/10 (非常に良い)
宿泊されたお客様
2019 年 3 月 17 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
宿泊されたお客様
2019 年 3 月に 1 泊滞在
Front Desk Managerからの返信 (投稿日 : 2019 年 4 月 1 日)
Dear Guest,
We thank you first for your very nice review on your stay with us in Florence!
We are glad to know that you enjoyed our hotel very much.
So we are looking forward for welcoming you soon and in the meantime we remain with
best regards from all our staff.
Location is wonderful! We can walk to the Duomo in 5 minutes.
The staff is kind and friendly.
The cleaning of the room was also attentive, and the bedding was clean, too.
Japan
2019 年 2 月に 6 泊滞在
Front Desk Managerからの返信 (投稿日 : 2019 年 3 月 7 日)
Dear Guest,
We thank you first for your very nice review on your stay with us in Florence!
We are glad to know that you enjoyed our hotel, especially for our wonderful location, for our clean rooms and beds and for our kind and friendly staff.
So we are looking forward for welcoming you soon and in the meantime we remain with
best regards from all our staff.
Dear Sir
We are glad you enjoyed your stay with us ; please be assured we will take good note about your review about breakfast room and bathtub and we will try to improve our service standards
Awaiting to welcome you once again, we remain
with kind regards
10/10 (非常に良い)
宿泊されたお客様
2019 年 1 月 12 日
宿泊されたお客様
2019 年 1 月に 4 泊滞在
Front Desk Managerからの返信 (投稿日 : 2019 年 1 月 14 日)
Dear Guest,
We thank you for a such positive review on your stay with us in Florence!
So we are looking forward for welcoming you soon again and in the meantime we remain with
best regards from all of us.
Dear Guest,
Thanks for your nice review!
We are glad to know that you enjoyed your stay with us and we hope to welcoming you soon.
Kind regards from all of us.