Positive Experience
During our recent stay, we were really impressed by the friendliness and hard work of the staff. They went above and beyond to ensure we felt welcome and cared for.
Areas for Improvement
However, there were several areas where the hotel could improve:
Check-in Process: The limited number of staff made the check-in process longer than expected.
Room Condition: The rooms were quite average. In particular, the bathroom shower was hanging off the wall and wasn't very clean.
Restaurant Service:
While the restaurant staff were fantastic, there was an issue with making special drinks off the menu once the bartender had left.
Overall Impression
We generally stay at this hotel when traveling between BC and Alberta. It has been a reliable stop for us over the years. However, like all hotels, it has started to show wear and tear over time. Enhancements in the mentioned areas would significantly improve the overall experience.