Fern Forest Nature Park

The staff is friendly, professional, and very helpful. The suite was clean, comfy, and spacious. The amenities, included a separate living area, bedroom, bathroom, and Kitchen. The pool was clean and enjoyable. We will return!

I’ve stayed here twice before and always enjoyed my visits, which is why I booked again for my 40th birthday. While the location in Brickell remains excellent and convenient, this stay didn’t meet the high standards I’ve come to expect. Our Corner King Plus room felt worn—the furniture was chipped, the sofa wasn’t well cleaned, the floor didn’t look freshly mopped, and there was dirt in the corners and residue in the shower. It lacked the polished feel I’ve experienced before. We reported the issues the next morning because we were super tired. Staff offered housekeeping but not an upgrade, despite being told we qualify if available. There was also a language barrier at the desk, which made communication harder than usual. For such a special occasion, I definitely expected more and was very disappointed. I still value this hotel’s location and amenities, but I hope the service and upkeep improve for future stays. Huge thanks to Justin who helped us with our bags, he was the kindest!

The valet parking is really bad. They left my vehicle in park and ran my battery dead. They didn’t even want to refund my payment for the valet. Once we arrived at the hotel they told us we had a certain room number and once we get to the room the keys didn’t work. They gave us the wrong room number and had to get us into the right room. All this took over an hour and having kids under the age of four, this was kind of disappointing having to wait to get to our rooms and get settled. The amenities were nice but the having a suite for 4 people and getting to the beach and trying to get four chairs they wanted to charge us an for the 2 more chairs since they have a policy for only 2 chairs per room.