「We went o a trip as a group of 10 people and we got 2 rooms and the check time was 3:00 and we got there at 3:01 and went we went to the desk the is no one there only security they dad we don’t have a room we were they a there deck for 2hr」

「We came and the guard didn’t let us in, we waited for 4hrs and keep coming back and cannot reach the host as per the guard, we booked 1 night to another hotel and came back the next day and still can’t reach the owner, I called the Expedia and saying the host said we are no show… really? We spent money for booking and no show? Waited outside for many hours and that’s what we got? I need the money back!」