Find Luxury Hotels in Fairlawn, OH

"The rooms were terrible "

"Exhaust fan falling off the wall and baseboard in the bathroom fell off. Pubic hair on the wall in the shower. Chunks of something behind the beds on the wall towards the ceiling. Bubbles in hot tub had black specks so we couldnt even use it. Family of 6 kids stood in front of the breakfast bar for 25 min so we couldnt even eat breakfast. Is a great location and center to everything and staff was polite"

"Good "

"It has been a while since I last stayed at a Best Western and I did not always remember them being the most clean, but this one was pretty nice and clean. The only issue was there were fire alarms the first and last night (@147am & 12am). The first was an actual issue, but the communication on when we could go back to our rooms was unclear. I am not sure why there was not some sort of an intercom update. Then on my last night the alarm then went off at midnight, three times. When I went down to the front desk I was told it was a false alarm. Again maybe something that could have been told through an intercom. When I asked if this would be the last one I was told "I cannot guarentee it". Just need some better communications. "

"Staff friendly. Room clean. Breakfast great! "

"Clean"

"Better than my last stay there."

"I booked my stay through Expedia (Hotels.com) and I paid at the property. No one was at the desk when I checked out so I dropped my key in the box. IHG hotels have always emailed my receipt - my email address is on file. They didn't send one - no big deal - but when I called the clerk told me that because I booked through a third party I would have to get my receipt from them. I explained that I paid the hotel and that they are to give me a receipt. I also explained that when I checked out there was no one at the desk so I dropped my key as the sign instructed. She told me on a Friday at 4:40 p.m. that I'd have to call back on Monday when a manager was on duty. If they don't have someone at the desk in the morning they should email the receipts.. "