スイート | セーフティボックス (室内)、デスク、ノートパソコン用作業スペース、防音設備

フォソテル グレイシャー ラグーンの口コミ

4 out of 5
フォソテル グレイシャー ラグーン
Hnappavellir, 785 Öræfi, Fagurholsmyri, Eastern Region

口コミ

9.2

とても素晴らしい

評価 10 - 1001 件の口コミ中 709 件が非常に良い" "
評価 8 - 1001 件の口コミ中 190 件が良い" "
評価 6 - 1001 件の口コミ中 62 件が普通" "
評価 4 - 1001 件の口コミ中 24 件が不満" "
評価 2 - 1001 件の口コミ中 16 件が非常に不満" "

9.6/10

清潔度

9.2/10

スタッフとサービス

9.0/10

設備とサービス

9.4/10

施設のコンディションと設備

9.4/10

環境への配慮

口コミ

10/10 (非常に良い)

Miyuki

2024 年 1 月に 2 泊滞在
Alinaからの返信 (投稿日 : 2024 年 3 月 27 日)
Dear Miyuki,Thank you for the review.We are happy to hear that you enjoyed your stay with us.Once again, thank you for choosing to stay with us. We look forward to the opportunity of serving you again.Best regards,Alina BielReception ManagerFosshotel Glacier Lagoon

6/10 (普通)

宿泊されたお客様

家族旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス
明け方停電しました。 アイスランドの冬は11時頃まで真っ暗なので、部屋も真っ暗… なんの案内もありませんでした。 フロントに行きましたが「いつ復旧するかわからない」と言われました。 こちらからキャンドル貸してもらうようお願いしました。 真っ暗なのに「朝食はコールドミールでやってる」という発言には驚愕しました。 真っ暗の中、朝食をとりに行きました…
2020 年 1 月に 3 泊滞在
AVからの返信 (投稿日 : 2020 年 1 月 23 日)
Dear guest. Thank you for the review. As we explained to all of our guests, the entire south country was out of power and we did not know when it would be back as it was completely unrelated to the hotel. I'm sorry to hear that you felt compelled to review us on a factor that we could not control. I hope you had a great time in Iceland. Best regards.

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度
オーロラ観測をするには少し明るいのでみなさん車で移動をされていました。ヨークルサルロンも20分程なので観光拠点として便利でした。夕食はホテルでとりましたがあまり美味しくはありません。良く言えば素材の味をいかしたタイプでステーキは冷たく焼きなおして頂きました。朝食もパサパサで美味しくはありませんがドリンクの種類が豊富で様々な味のミルクやヨーグルトドリンクを楽しめました。アジア人が多く壁が薄い為隣の部屋の声がよく聞こえます。汚い所は耐えられないタイプですが比較的綺麗なホテルでした。
2019 年 12 月に 1 泊滞在
AVからの返信 (投稿日 : 2019 年 12 月 13 日)
ご利用下さったお客様へ レビューをしていただきありがとうございます。アイスランドでのひと時はいかがでしたでしょうか。 またのご利用お待ちしております。 受付マネージャー

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 10 月に 1 泊滞在
AVからの返信 (投稿日 : 2019 年 10 月 28 日)
Dear guest. Thank you for the score. We hope you had a great time in Iceland! Best regards.

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 9 月に 1 泊滞在
AVからの返信 (投稿日 : 2019 年 9 月 30 日)
Dear guest. Thank you for the score. We hope you had a great time in Iceland! Best regards.

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
2019 年 7 月に 1 泊滞在
AVからの返信 (投稿日 : 2019 年 8 月 5 日)
Dear guest. Thank you for the score. We hope you had a great time in Iceland! Best regards.

6/10 (普通)

Hollie

カップルで旅行
良かった点 : 清潔度
気になった点 : 設備とサービス、施設のコンディションと設備
Very nice property but sooo noisy and so inconvenient to anything! The parade of slamming doors from the hallway kept us up every night. The room was stuffy and hot and we couldn’t get it to cool down even with the window open. Stiff mattress and sheets. Restaurant was terrible. I really wanted to like this place but it is not worth the money. Amenities are lacking- no coffee in the rooms! So far from town and food options it is not a good location, I wouldn’t recommend it for more than 1 night.
2024 年 5 月に 3 泊滞在

10/10 (非常に良い)

shelley

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice hotel for everything and highly recmended
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Eric

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 3 泊滞在
Alina Bielからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Eric,Thank you for taking the time to share your feedback with us. It brings us immense joy to know that you enjoyed your stay. Once again, thank you for choosing to stay with us. We look forward to the opportunity of serving you again.Best regards,Alina BielReception ManagerFosshotel Glacier Lagoon

10/10 (非常に良い)

Rebecca

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

samantha

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Alina Bielからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Samantha,Thank you for taking the time to share your feedback with us. It brings us immense joy to know that you enjoyed your stay. Once again, thank you for choosing to stay with us. We look forward to the opportunity of serving you again.Best regards,Alina BielReception ManagerFosshotel Glacier Lagoon

10/10 (非常に良い)

jodi

カップルで旅行
Amazing place and great food in the middle of no where!
2024 年 5 月に 1 泊滞在
Alina Bielからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Jodi,Thank you for taking the time to share your feedback with us. It brings us immense joy to know that you enjoyed your stay. Once again, thank you for choosing to stay with us. We look forward to the opportunity of serving you again.Best regards,Alina BielReception ManagerFosshotel Glacier Lagoon

10/10 (非常に良い)

Hortencia、Hicksville

グループ旅行
良かった点 : 清潔度、スタッフとサービス
The hotel is beautifully decorated with great restaurant, hot tub and sauna, comfortable room, and close to Diamond Beach. I would highly recommend staying here it was wonderful
2024 年 5 月に 1 泊滞在
Alina Bielからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Hortencia,Thank you for taking the time to share your feedback with us. We are thrilled to hear that you had a great experience, and we appreciate your kind words.Once again, thank you for choosing to stay with us. We look forward to the opportunity of serving you again.Best regards,Alina BielReception ManagerFosshotel Glacier Lagoon

10/10 (非常に良い)

Rodrigo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great
2024 年 5 月に 1 泊滞在
Alina Bielからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Rodrigo,Thank you for taking the time to share your feedback with us. It brings us immense joy to know that you enjoyed your stay. Once again, thank you for choosing to stay with us. We look forward to the opportunity of serving you again.Best regards,Alina BielReception ManagerFosshotel Glacier Lagoon

10/10 (非常に良い)

Kelly、Bend

良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent hotel - clean, modern and efficient. Very isolated, while that’s not bad there was no access to activities at property (had to drive to do any hiking, sightseeing, etc.). Would be nice to have at least a hike from the property. Will stay here again!
2024 年 5 月に 3 泊滞在
Alina Bielからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Kelly,Thank you for taking the time to share your feedback with us. It brings us immense joy to know that you enjoyed your stay. We appreciate your kind words about our hotel and staff.We're glad to have contributed to your positive experience. Once again, thank you for choosing to stay with us. We look forward to the opportunity of serving you again.Best regards,Alina BielReception ManagerFosshotel Glacier Lagoon

10/10 (非常に良い)

Lila

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Make sure to upgrade to an ocean view...so worth it. Staff and hotel were very nice, breakfast was fabulous and the beds were comfy. Would recommend and stay again!
2024 年 5 月に 2 泊滞在
Alina Bielからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Lila,Thank you for taking the time to share your feedback with us. We are thrilled to hear that you had a great experience, and we appreciate your kind words.Our team works hard to create a welcoming and comfortable environment for our guests, and we are delighted that we were able to meet your expectations.Once again, thank you for choosing to stay with us. We look forward to the opportunity of serving you again.Best regards,Alina BielReception ManagerFosshotel Glacier Lagoon

10/10 (非常に良い)

Mario、Clarendon Hills

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful hotel in a great location close to attractions. All of the staff were friendly and helpful
2024 年 5 月に 2 泊滞在
Alina Bielからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Mario,Thank you for taking the time to share your feedback with us. It brings us immense joy to know that you enjoyed your stay. We appreciate your kind words about our hotel and staff.We're glad to have contributed to your positive experience. Once again, thank you for choosing to stay with us. We look forward to the opportunity of serving you again.Best regards,Alina BielReception ManagerFosshotel Glacier Lagoon

10/10 (非常に良い)

Andrew、Thornhill

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lovely hotel. Spacious room, nice view, comfortable beds, great bathroom.
2024 年 5 月に 1 泊滞在
Alina Bielからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Andrew,Thank you for taking the time to share your feedback with us. We are thrilled to hear that you had a great experience, and we appreciate your kind words.Our team works hard to create a welcoming and comfortable environment for our guests, and we are delighted that we were able to meet your expectations.Once again, thank you for choosing to stay with us. We look forward to the opportunity of serving you again.Best regards,Alina BielReception ManagerFosshotel Glacier Lagoon

10/10 (非常に良い)

Kurt

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
On site dining was excellent and we were close to outside activities that were of interest to us.
2024 年 5 月に 2 泊滞在
Alina Bielからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Kurt,Thank you for taking the time to share your feedback with us. We are thrilled to hear that you had a great experience, and we appreciate your kind words.It warms our hearts to learn that you found our restaurant excellent, and we're delighted that you appreciated the efforts of our culinary team. We strive to offer a memorable dining experience, and your kind words motivate us to continue exceeding expectations.Once again, thank you for choosing to stay with us. We look forward to the opportunity of serving you again.Best regards,Alina BielReception ManagerFosshotel Glacier Lagoon

10/10 (非常に良い)

Emily

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Alina Bielからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Emily,Thank you for taking the time to share your feedback with us. It brings us immense joy to know that you enjoyed your stay. Once again, thank you for choosing to stay with us. We look forward to the opportunity of serving you again.Best regards,Alina BielReception ManagerFosshotel Glacier Lagoon

10/10 (非常に良い)

Megan

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
10/10 would stay again, mainly for the views. The hotel has everything you need from a buffet breakfast, outdoor hot tub, ocean views, and an amazing dinner spread. Everything was wonderful!! (And I personally appreciate gluten free bread options with meals)
2024 年 4 月に 1 泊滞在
Alina Bielからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Megan,Thank you for taking the time to share your feedback with us. We are thrilled to hear that you had a great experience, and we appreciate your kind words.Our team works hard to create a welcoming and comfortable environment for our guests, and we are delighted that we were able to meet your expectations.Once again, thank you for choosing to stay with us. We look forward to the opportunity of serving you again.Best regards,Alina BielReception ManagerFosshotel Glacier Lagoon

10/10 (非常に良い)

Thomas

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Views from everywhere on the property.
2024 年 4 月に 2 泊滞在
Alina Bielからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Thomas,Thank you for taking the time to share your feedback with us. It brings us immense joy to know that you enjoyed your stay. Our team works hard to create a welcoming and comfortable environment for our guests, and we are delighted that we were able to meet your expectations.Once again, thank you for choosing to stay with us. We look forward to the opportunity of serving you again.Best regards,Alina BielReception ManagerFosshotel Glacier Lagoon

10/10 (非常に良い)

David

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice
2024 年 5 月に 1 泊滞在
Alina Bielからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear David,Thank you for taking the time to share your feedback with us. It brings us immense joy to know that you enjoyed your stay. Our team works hard to create a welcoming and comfortable environment for our guests, and we are delighted that we were able to meet your expectations.Once again, thank you for choosing to stay with us. We look forward to the opportunity of serving you again.Best regards,Alina BielReception ManagerFosshotel Glacier Lagoon

10/10 (非常に良い)

Pia

2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Ila、Minneapolis

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
What a great place to stay. Warm and cozy with a great view of the coast. A walkable waterfall nearby! Rooms are clean and comfy. Enjoy the jacuzzi, a large lobby to hang out or enjoy the restaurant serving delicious food! Thank you!
2024 年 4 月に 1 泊滞在
Alina Bielからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Ila,Thank you for taking the time to write your review of your recent stay with us.We are thrilled to hear that you had a great experience, and we appreciate your kind words.Our team works hard to create a welcoming and comfortable environment for our guests, and we are delighted that we were able to meet your expectations.It warms our hearts to learn that you found our restaurant delicious, and we're delighted that you appreciated the efforts of our culinary team. We strive to offer a memorable dining experience, and your kind words motivate us to continue exceeding expectations.Once again, thank you for choosing to stay with us. We look forward to the opportunity of serving you again.Best regards,Alina BielReception ManagerFosshotel Glacier Lagoon

10/10 (非常に良い)

Sandhya

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This hotel was so beautiful and comfortable for our two night stay.
2024 年 4 月に 2 泊滞在
Alina Bielからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Sandhya,Thank you for taking the time to write your review of your recent stay with us.It brings us immense joy to know that you enjoyed your stay. Our team works hard to create a welcoming and comfortable environment for our guests, and we are delighted that we were able to meet your expectations.Once again, thank you for choosing to stay with us. We look forward to the opportunity of serving you again.Best regards,Alina BielReception ManagerFosshotel Glacier Lagoon

8/10 (良い)

Augusta

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The shower really got everything wet. The door was to small to keep the water inside.
2024 年 4 月に 2 泊滞在
Alina Bielからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Augusta,Thank you for taking the time to share your feedback with us. We are very sorry to hear of your experience regarding the bathroom. It will be internally investigated.We hope you would consider giving us another chance to provide you with a more enjoyable and trouble-free stay in the future.Best regards,Alina BielReception ManagerFosshotel Glacier Lagoon

10/10 (非常に良い)

Ali

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This hotel was gorgeous and the views couldn’t be beat! Food at the hotel restaurant was delicious. They have a wake up call service for the northern lights which was great. I wish I had stayed there more days!
2024 年 3 月に 1 泊滞在
Alina Bielからの返信 (投稿日 : 2024 年 5 月 3 日)
Dear Ali,Thank you for taking the time to write your review of your recent stay with us.We are thrilled to hear that you had a great experience, and we appreciate your kind words.It warms our hearts to learn that you found our restaurant delicious, and we're delighted that you appreciated the efforts of our culinary team. We strive to offer a memorable dining experience, and your kind words motivate us to continue exceeding expectations.Once again, thank you for choosing to stay with us. We look forward to the opportunity of serving you again.Best regards,Alina BielReception ManagerFosshotel Glacier Lagoon

2/10 (非常に不満)

Edwin

2024 年 4 月に 1 泊滞在
Alina Bielからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Edwin,Thank you for taking the time to share your feedback with us. We apologize that your stay fell short of expectations.If there are any details or concerns you would like to share, please feel free to contact us.Best regards,Alina BielReception ManagerFosshotel Glacier Lagoon

8/10 (良い)

Joey

良かった点 : 施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Alina Bielからの返信 (投稿日 : 2024 年 5 月 3 日)
Dear Joey,Thank you for the review,We are happy to hear that you enjoyed your stay with us.Once again, thank you for choosing to stay with us. We look forward to the opportunity of serving you again.Best regards,Alina BielReception ManagerFosshotel Glacier Lagoon

10/10 (非常に良い)

Trent

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice remote location. The dining and food was fabulous.
2024 年 4 月に 1 泊滞在
Alina Bielからの返信 (投稿日 : 2024 年 5 月 3 日)
Dear Trent,Thank you for taking the time to write your review of your recent stay with us.We are thrilled to hear that you had a great experience, and we appreciate your kind words.It warms our hearts to learn that you found our restaurant fabulous, and we're delighted that you appreciated the efforts of our culinary team. We strive to offer a memorable dining experience, and your kind words motivate us to continue exceeding expectations.Once again, thank you for choosing to stay with us. We look forward to the opportunity of serving you again.Best regards,Alina BielReception ManagerFosshotel Glacier Lagoon

8/10 (良い)

Steve

2024 年 3 月に 1 泊滞在
Alina Bielからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Steve,Thank you for taking the time to share your feedback with us. It brings us immense joy to know that you enjoyed your stay. Once again, thank you for choosing to stay with us. We look forward to the opportunity of serving you again.Best regards,Alina BielReception ManagerFosshotel Glacier Lagoon

10/10 (非常に良い)

Stephanie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lovely stay! Perfect spot to be close to the nearby glacier lagoons!!
2024 年 4 月に 2 泊滞在
Alina Bielからの返信 (投稿日 : 2024 年 4 月 23 日)
Dear Stephanie,Thank you for taking the time to write your review of your recent stay with us.It brings us immense joy to know that you enjoyed your stay. Our team works hard to create a welcoming and comfortable environment for our guests, and we are delighted that we were able to meet your expectations.Once again, thank you for choosing to stay with us. We look forward to the opportunity of serving you again.Best regards,Alina BielReception ManagerFosshotel Glacier Lagoon

10/10 (非常に良い)

Joshua

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I appreciate the staff being helpful and willing to reschedule my booking after the road closure to the hotel prevent my ability to reach the hotel. Barbara and Marius were extremely helpful and kind.
2024 年 4 月に 1 泊滞在
Alina Bielからの返信 (投稿日 : 2024 年 4 月 23 日)
Dear Joshua,Thank you for taking the time to share your feedback with us. We are thrilled to hear that you had a great experience, and we appreciate your kind words.Once again, thank you for choosing to stay with us. We look forward to the opportunity of serving you again.Alina BielReception ManagerFosshotel Glacier Lagoon

10/10 (非常に良い)

Michelle

2024 年 4 月に 1 泊滞在
Alina Bielからの返信 (投稿日 : 2024 年 5 月 3 日)
Dear Michelle,Thank you for the review,We are happy to hear that you enjoyed your stay with us.Once again, thank you for choosing to stay with us. We look forward to the opportunity of serving you again.Best regards,Alina BielReception ManagerFosshotel Glacier Lagoon

10/10 (非常に良い)

Emma

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This was a beautiful stay and the service was second to none. They offered room calls for the Aurora Borealis and they had dining options on site. They also had shoe drying racks (for a fee). The only draw back was that it was more expensive than the other hotels we booked. However, the food was the best we have had in Iceland thus far so it was worth it. Spa amenities were also very lovely.
2024 年 4 月に 1 泊滞在
Alina Bielからの返信 (投稿日 : 2024 年 4 月 11 日)
Dear Emma,Thank you for taking the time to share your feedback with us. We are thrilled to hear that you had a great experience, and we appreciate your kind words.Our team works hard to create a welcoming and comfortable environment for our guests, and we are delighted that we were able to meet your expectations.We're delighted that you appreciated the efforts of our culinary team. We strive to offer a memorable dining experience, and your kind words motivate us to continue exceeding expectations.Once again, thank you for choosing to stay with us. We look forward to the opportunity of serving you again.Best regards,Alina BielReception ManagerFosshotel Glacier Lagoon

10/10 (非常に良い)

Manish

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Awesome property! We are vegetarian unfortunately there are not many options except for Hammus. But over all I will say it is very nice hotel and highly recommended it.
2024 年 4 月に 1 泊滞在
Alina Bielからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Manish,Thank you for taking the time to write your review of your recent stay with us.We are happy to hear that you enjoyed our hotel and surroundings.We have more vegetarian / Vegan option on the restaurant. Bar offer hummus and salad. Once again, thank you for choosing to stay with us. We look forward to the opportunity of serving you again.Best regards,Alina BielReception ManagerFosshotel Glacier Lagoon

10/10 (非常に良い)

Matt

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Alina Bielからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Matt,Thank you for taking the time to share your feedback with us. We are happy to hear that you enjoyed your stay with us.Once again, thank you for choosing to stay with us. We look forward to the opportunity of serving you again.Best regards,Alina BielReception ManagerFosshotel Glacier Lagoon

10/10 (非常に良い)

Cyreen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 3 泊滞在
Alina Bielからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Cyreen,Thank you for taking the time to share your feedback with us. We are happy to hear that you enjoyed your stay with us.Once again, thank you for choosing to stay with us. We look forward to the opportunity of serving you again.Best regards,Alina BielReception ManagerFosshotel Glacier Lagoon

10/10 (非常に良い)

Mia

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was friendly and helpful during our stay. Service was outstanding.
2024 年 3 月に 2 泊滞在
Alina Bielからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Mia,Thank you for taking the time to share your feedback with us. We are thrilled to hear that you had a great experience, and we appreciate your kind words.Our team works hard to create a welcoming and comfortable environment for our guests, and we are delighted that we were able to meet your expectations.Once again, thank you for choosing to stay with us. We look forward to the opportunity of serving you again.Best regards,Alina BielReception ManagerFosshotel Glacier Lagoon

10/10 (非常に良い)

Natalia

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Conveniente ubicación despues de un dia lego dw cobsuccion hasta el glaciar llegar a este lugar y poder disfrutar del spa y el restaurante fue muy agradablez
2024 年 3 月に 1 泊滞在
Alina Bielからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Natalia,Thank you for taking the time to share your feedback with us. We are thrilled to hear that you had a great experience, and we appreciate your kind words.Our team works hard to create a welcoming and comfortable environment for our guests, and we are delighted that we were able to meet your expectations.Once again, thank you for choosing to stay with us. We look forward to the opportunity of serving you again.Best regards,Alina BielReception ManagerFosshotel Glacier Lagoon

10/10 (非常に良い)

Neil

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful!
2024 年 3 月に 1 泊滞在
Alinaからの返信 (投稿日 : 2024 年 3 月 27 日)
Dear Neil,Thank you for taking the time to share your feedback with us. It brings us immense joy to know that you enjoyed your stay. Once again, thank you for choosing to stay with us. We look forward to the opportunity of serving you again.Best regards,Alina BielReception ManagerFosshotel Glacier Lagoon

10/10 (非常に良い)

dorothy

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Professional, Hotel staff and hotel very beautiful. We had a lovely time at the hotel. Definitely would return again
2024 年 3 月に 1 泊滞在
Alinaからの返信 (投稿日 : 2024 年 3 月 27 日)
Dear Dorothy,Thank you for taking the time to write your review of your recent stay with us.We are thrilled to hear that you had a great experience, and we appreciate your kind words.Our team works hard to create a welcoming and comfortable environment for our guests, and we are delighted that we were able to meet your expectations.Once again, thank you for choosing to stay with us. We look forward to the opportunity of serving you again.Best regards,Alina BielReception ManagerFosshotel Glacier Lagoon

10/10 (非常に良い)

Jacob

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Super nice hotel! The room was great, restaurant was delicious, and they have a spa & gym. Didn’t get to see northern lights because it was cloudy but great spot to see them in clear weather as it’s dark and far out - and they have a wake up service to call you if the lights are out so you don’t have to watch!
2024 年 3 月に 1 泊滞在
Alinaからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear Jacob,Thank you for taking the time to write your review of your recent stay with us.It brings us immense joy to know that you enjoyed your stay. Our team works hard to create a welcoming and comfortable environment for our guests, and we are delighted that we were able to meet your expectations.Once again, thank you for choosing to stay with us. We look forward to the opportunity of serving you again.Best regards,Alina BielReception ManagerFosshotel Glacier Lagoon

10/10 (非常に良い)

Steffanie

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved this place. Food was amazing. Glad to have a hotel with hot tubs!!
2024 年 3 月に 1 泊滞在
Alinaからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear Steffanie,Thank you for taking the time to write your review of your recent stay with us.It brings us immense joy to know that you enjoyed your stay. Our team works hard to create a welcoming and comfortable environment for our guests, and we are delighted that we were able to meet your expectations.Once again, thank you for choosing to stay with us. We look forward to the opportunity of serving you again.Best regards,Alina BielReception ManagerFosshotel Glacier Lagoon

10/10 (非常に良い)

Mariana

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good, spacious room Breakfast buffet is very good, complete with a lot of options Northern lights alert is a plus (though it didn't happen while there)
2024 年 3 月に 2 泊滞在
Alinaからの返信 (投稿日 : 2024 年 3 月 21 日)
Dear Mariana,Thank you for taking the time to write your review of your recent stay with us.It brings us immense joy to know that you enjoyed your stay. Our team works hard to create a welcoming and comfortable environment for our guests, and we are delighted that we were able to meet your expectations.Once again, thank you for choosing to stay with us. We look forward to the opportunity of serving you again.Best regards,Alina BielReception ManagerFosshotel Glacier Lagoon

10/10 (非常に良い)

Janice

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A beautiful hotel, stunning to drive up to and as stunning inside. There is waterfall close by to hike to. Perfect spot to rest before or after seeing Diamond Beach and area.
2024 年 3 月に 1 泊滞在
Alinaからの返信 (投稿日 : 2024 年 3 月 21 日)
Dear Janice,Thank you for taking the time to write your review of your recent stay with us.It brings us immense joy to know that you enjoyed your stay. Once again, thank you for choosing to stay with us. We look forward to the opportunity of serving you again.Best regards,Alina BielReception ManagerFosshotel Glacier Lagoon

10/10 (非常に良い)

Kelley

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice hotel on the way to the lagoon.
2024 年 3 月に 1 泊滞在
Alinaからの返信 (投稿日 : 2024 年 3 月 21 日)
Dear Kelley,Thank you for taking the time to share your feedback with us. It brings us immense joy to know that you enjoyed your stay.Our team works hard to create a welcoming and comfortable environment for our guests, and we are delighted that we were able to meet your expectations.Looking forward to the opportunity to welcome you back again in the future.Best regards,Alina BielReception ManagerFosshotel Glacier Lagoon

10/10 (非常に良い)

Brittany

2024 年 3 月に 1 泊滞在
Alina Bielからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Brittany,Thank you for taking the time to share your feedback with us. We are happy to hear that you enjoyed your stay with us.Once again, thank you for choosing to stay with us. We look forward to the opportunity of serving you again.Best regards,Alina BielReception ManagerFosshotel Glacier Lagoon

10/10 (非常に良い)

Jiannuo

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Our second time stay when traveling to Iceland, we had very good memories. Just the lady at the front desk wasn’t super welcoming.
2024 年 3 月に 1 泊滞在
Alinaからの返信 (投稿日 : 2024 年 3 月 13 日)
Dear Jiannuo,Thank you for taking the time to share your feedback with us. It brings us immense joy to know that you enjoyed your stay.We are truly sorry to hear that you were dissatisfied with the customer service you received during your stay. Please accept our sincere apologies for any inconvenience or frustration this may have caused.Your satisfaction is our top priority, and it's disheartening to learn that we fell short of providing the level of service you deserve. We take your comments seriously and will be conducting a thorough review of the circumstances surrounding your experience to identify areas for improvement.Thank you for bringing this matter to our attention, we hope you would consider giving us another opportunity to demonstrate the level of service we aspire to provide.Best regards,Alina BielReception ManagerFosshotel Glacier Lagoon