エスパノラの高級ホテル

「ホテル全体のデザイン性、エリアは最高位置に値します。お部屋、共有スペースのラウンジも清潔尚且つサンタフェのムードをリラックスして満喫できます。ロビーの暖炉も素敵。交通の手段にてトラブルがあった際、ホテルスタッフのきめ細かなヘルプがあった為無事に空港まで行けました。大人の為のホテルです。」

「Mouse in room | High price, low value Around 12am on our 3rd night, we awoke to sounds of a mouse scurrying around. We opened the doors and scooted it out onto the second story patio. Checking the room, we then found several droppings. We called front desk, who told us there were no rooms we could move to. They sent cleaners to vacuum our room and change bedding, which finished about 1am. The next morning, we spoke with the front desk manager, who offered to refund our resort fees ($55 per...

「Fitness room left much to be desired」

「We booked what we thought was a suite for our anniversary. The images & descriptions online are not what you are actually booking, it seems. When we arrived, the room we were given was TINY. So tiny we could not pass by one another in the space. It was also connected to another room by a thin locked door, so you could hear any sound at all from each side. There was literally nowhere to put your belongings. When we inquired at the front desk, they told us they put us in that room because the...

「Room was clean and very modern. Room was very small. Parking to check in was not easy or convenient. No luggage carts, we were on a long trip stopping a many places so had multiple bags. Had to drive around the block several times to wait for parking to unload, then had to park in a garage 2 -3 blocks away.」