2/10 (非常に不満)
allie c.
2026 年 2 月 2 日
気になった点 : 清潔度
Since the moment we checked in it was one thing after another that seemed to go wrong. These hosts only care about money. Do not stay here without some confirmations of fixed issues first! Or just don’t even bother. The pool and hot tub were not on when we arrived and was filled with many rocks and debris and wet wipes? The pool was overflowing into hot tub and it should be the other way. Both the pool and hot tub temp was 59 degrees. The host was very rude with me over the phone when I told them about the pool and hot tub, they were not answering on the app so I had to call them. They said they would send someone tomorrow first thing in the am. I at that point asked for a partial refund since the amenities were not working, she told me I could leave now and get one night refunded (I booked for 2 nights). I told her that was not possible so last minute and we would like to have it fixed please. The pool guy came the next day when we were not there and got the rocks out and wet wipes and had finally turned on the pumps and heater, they didn’t however pump out the excess water. Again only staying 2 nights no way that would have heated up anytime soon. I don’t think they have the pool serviced regularly and definitely not in between each guests.The tv didn’t work in the living room and the fridge/freezer also was not working. We had to throw away all our food. We left early and still didn’t get a refund and am still working on a case with vrbo. Our trip was the end of dec.
allie c.
2025 年 12 月に 2 泊滞在