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アバロン ホテル & カンファレンス センターの口コミ

3 out of 5
アバロン ホテル & カンファレンス センター
16 W 10th Street, Erie, PA

口コミ

6.0
評価 10 - 1001 件の口コミ中 139 件が非常に良い" "
評価 8 - 1001 件の口コミ中 239 件が良い" "
評価 6 - 1001 件の口コミ中 247 件が普通" "
評価 4 - 1001 件の口コミ中 201 件が不満" "
評価 2 - 1001 件の口コミ中 175 件が非常に不満" "

6.2/10

清潔度

7.6/10

スタッフとサービス

5.4/10

設備とサービス

5.4/10

施設のコンディションと設備

5.8/10

環境への配慮

口コミ

2/10 (非常に不満)

Zoey

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在

8/10 (良い)

Nichole

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Bed and pillows very comfortable
2024 年 3 月に 1 泊滞在

2/10 (非常に不満)

Patrick

Beware! Bad vibes! Top 10 worst experiences for me! I was curiously insulted by the unkind clerk before I even checked in. Believe it or not things progressively got worse in the room! lol! In entirety I spent 45 minutes in the building before I kindly asked the unkind clerk for my refund then left.
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

James

2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Jason

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Its a little dated but very well maintained and close to downtown. Very clean.
2024 年 2 月に 1 泊滞在

2/10 (非常に不満)

Mrs. Shon

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
The Avalon was very run down and there was absolutely nothing like a cafe or restaurant inside the hotel. We checked in went to our room and left due to not feeling safe. The room sat empty. We went back and checked out the next day. We never stayed.
2024 年 2 月に 2 泊滞在

10/10 (非常に良い)

Maureen

カップルで旅行
Front desk gentleman were awesome. The hotel is in need of updating
2024 年 2 月に 1 泊滞在
RDからの返信 (投稿日 : 2024 年 2 月 17 日)
Hello Maureen,Thank you for your stay with us and glad you enjoyed the visit, Please come again.Thanks again,RD

10/10 (非常に良い)

Chris

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
RDからの返信 (投稿日 : 2024 年 2 月 17 日)
Thank Chris for 5 star review, we are happy to know you enjoyed your stay. Looking forward to serve you again,Wish you all the best.RD

6/10 (普通)

Heather

気になった点 : 施設のコンディションと設備
2024 年 2 月に 1 泊滞在
RDからの返信 (投稿日 : 2024 年 2 月 17 日)
Thank you for your review. Looking forward to serve you again.Thanks,

4/10 (不満)

宿泊されたお客様

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Odd
Everything is closed… No restaurant no lounge. No other guests… kinda Odd. You can’t even purchase like waters or pop. There is a vending machine with a few snacks. The heat does not work well and our room was very cold. There was ice on the inside of the windows when we woke up. Ok area found a few bars/restaurants nearby. There was also Family Dollar and a Rite Aid, They just closed very early.
2024 年 1 月に 3 泊滞在
RDからの返信 (投稿日 : 2024 年 2 月 8 日)
Hello Guest,It was one of the coldest week in the entire country, we were lucky to have electricity and working heating system, Sorry about your unpleasant experience. Yes everything around here was closed due to weather and storm.

2/10 (非常に不満)

gerri brown

気になった点 : 清潔度、スタッフとサービス
2023 年 12 月に 1 泊滞在
RDからの返信 (投稿日 : 2024 年 2 月 8 日)
We always eager to help make guest's stay enjoyable.Hope you are doing well now. Thank You

6/10 (普通)

Randy

出張, カップルで旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
To much cold air around the window,they did not have breakfast,the water did not drain out off shower,bathtub
2023 年 12 月に 1 泊滞在
RDからの返信 (投稿日 : 2024 年 2 月 8 日)
Hello Randy , thank you for your stay, we stopped serving break long ago and our rates reflect the savings to guests.We have looked in to your suggestion and worked on the maintenance dept to correct the,.Thank you

6/10 (普通)

Gail

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Internet and channels kept going out. Damaged ceiling in bathroom, tub dirty and caulking coming off.
2023 年 12 月に 1 泊滞在

8/10 (良い)

Lorraine

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
RIKKI at the front desk was kind, helpful and welcoming. She gave us recommendations for food and drinks in the area.
2023 年 11 月に 1 泊滞在

8/10 (良い)

katherine

家族旅行
良かった点 : 清潔度、スタッフとサービス
Hotel is old but in good shape. Room was clean and had amenities stated (soap, shampoo, towels, coffee pot). Great location downtown so very easy to walk to some really nice restaurants/bars in area. We had kids w/ us and did not feel unsafe at any point, even in evening. I would suggest that the hotel take down the old pictures of the on property restaurants/bars that do not exist any more...seems misleading. Also, would be nice to at least offer a small continental breakfast. Front desk staff was very friendly and accommodating. Parking lot was also nice to have and easy to use. Overall a good economical hotel if you want to be in the heart of downtown erie.
2023 年 11 月に 2 泊滞在

4/10 (不満)

Jeffrey

気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Advertised night club and no night club. Homeless camped out right in front of doors and garage entrance
2023 年 9 月に 1 泊滞在

6/10 (普通)

Susie

出張
気になった点 : スタッフとサービス、設備とサービス
I liked that it was close to Hamot Hospital. My room was clean and quiet. I did nit like that they only have 1 person working the front desk. The luggage carts are filthy. They had a car parked durectly in the path of the curb fir handicaos and you couldn't get the luggage diwn ti your cart. I told them about the cart because I am handicapped. Some of the rugs are loose and ciming up and dust is apparent on glass tops. I was woken by a wakeup call at 4.30am both mornings. I was told they would stop it after it happened once. To me this should not be the case fir what they charge.
2023 年 10 月に 2 泊滞在

4/10 (不満)

宿泊されたお客様

気になった点 : 清潔度
2023 年 10 月に 1 泊滞在

2/10 (非常に不満)

Richard

気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Hair on the floor in the bathroom upon arrival. Shower was gross and dirty. Shower head was install at about 5 feet so I had to bend over to use it. Air conditioner didn’t work. Told this to the checkout staff and she said sorry as if she’s heard this 1000 times. They know the place is trash. Do not recommend.
2023 年 10 月に 1 泊滞在

8/10 (良い)

Michael

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
A Good Place to Stay
Not a lot of bells and whistles, but it is clean and has what you need. A good place to stay and the staff was very friendly.
2023 年 10 月に 2 泊滞在
CaitlinSからの返信 (投稿日 : 2023 年 10 月 25 日)
Hello Micheal, We are so glad that you found our Hotel to have a friendly staff and to have had everything that you needed here with in our hotel to make your stay pleasant for you! Hoping to see you in the future on your next trip into Erie and Thank You again for staying with us!Best,CaitlinSAvalon FD

2/10 (非常に不満)

宿泊されたお客様

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Filthy and Dingy and WAY Overpriced.
I'm sure this hotel was beautiful back in its day, but now it's run down and uncomfortable. We were told by a local law enforcement officer that it's in the process of being turned into low-income housing. The location wasn't the greatest but were told, "don't worry, the police station is only four blocks away." The room was filthy, the lamps and tables were sticky and there were large muddy (I hope) hand prints on the inside of the window. There was no closet. Only one lamp worked. There was no blanket or comforter on the bed, just a thin bedspread. The bathtub/shower was moldy and discolored. When my husband tried to take a shower, the drain backed up immediately and filled the tub with brown water. It didn't smell too bad, surprisingly, especially if you don't mind the smell of marijuana.
2023 年 10 月に 1 泊滞在
RDからの返信 (投稿日 : 2023 年 10 月 13 日)
Hello Guest,We are sorry to know that nothing was right with your stay, we are looking in to your comments and it will help us improve our customer service trainings and understandings.Management

6/10 (普通)

Sara

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備、客室の快適度
You pay for what you get
The room was dated but fine. Clean, nothing special. That was the most uncomfortable bed I've ever slept on with pillows that were so flat they might as well have been non-existent.
2023 年 10 月に 2 泊滞在

6/10 (普通)

AMY

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス
The rooms are older but very clean, but our aircondioner was not working so even though it was a cooler night, it got stuffy.
2023 年 10 月に 1 泊滞在

10/10 (非常に良い)

Ryan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice place
Everything was great
2023 年 9 月に 1 泊滞在
CaitlinS.からの返信 (投稿日 : 2023 年 10 月 3 日)
Hello Ryan, Glad to see you enjoyed your stay here with us at Avalon and gave us a 10 out of 10 rating!! Hope to see you back soon!!

8/10 (良い)

Diane

出張, 家族旅行
Personal was great and extremely helpful
2023 年 9 月に 2 泊滞在
CaitlinS.からの返信 (投稿日 : 2023 年 10 月 3 日)
Hello Diane, We are happy to hear that you found our staff great and extremely Helpful. We hope to see you back in the future!Thank You,CaitlinS.

8/10 (良い)

Tom

良かった点 : スタッフとサービス、客室の快適度
2023 年 9 月に 1 泊滞在
CaitlinS.からの返信 (投稿日 : 2023 年 10 月 3 日)
Thank You for the 8 out of 10 Tom! Have a great day and hope to see you again in the future!

8/10 (良い)

Mylha C

2023 年 9 月に 1 泊滞在
Rikki/Management からの返信 (投稿日 : 2023 年 10 月 15 日)
Mylha,thank you for taking the time to review your stay! We look forward to being your go to property next time you travel to Erie PA.

8/10 (良い)

Timothy

2023 年 9 月に 1 泊滞在
RDからの返信 (投稿日 : 2023 年 9 月 21 日)
Hello Timothy,Thank you for your business. Please visit us again.Management

10/10 (非常に良い)

Arnel

良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
Wont stay in that again
2023 年 9 月に 1 泊滞在
CaitlinSからの返信 (投稿日 : 2023 年 10 月 3 日)
Hello Arnel,We are sorry to hear you will not stay here again. Is there anything we can do to approve things on our end that would make our guests happier with their stay in the future? We read over all reviews to try to improve anything that we can and value your opinion. We hope that you will give Avalon another chance in the future. We wont let you down.Thank You,CaitlinS

4/10 (不満)

Kristin

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
2023 年 9 月に 1 泊滞在
RDからの返信 (投稿日 : 2023 年 9 月 21 日)
Hello Kristin,We are sorry you did not like your stay with us. les us know if we can help you find a better place in the future. There are many hotels around here that me satisfy your needs. Thanks,Management

8/10 (良い)

Andrew

家族旅行
気になった点 : 設備とサービス
Spacious hotel. Wonderful that the manager upgraded the room. Hotel seem like years ago it might’ve been a really great place. It’s past its prime. Certainly wouldn’t take much to bring it back.
2023 年 9 月に 1 泊滞在
managementからの返信 (投稿日 : 2023 年 9 月 21 日)
Andrew,We're pleased you enjoyed your stay at our property! We look forward to being your go to property in Erie.-rikki/management

2/10 (非常に不満)

Stefan

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Das Zimmer war schmutzig und alt. Toilette war verstopft und verursachte Überschwemmung im Bad und Zimmer. Das neue Zimmer, das wir daraufhin bekammen war nicht besser.
2023 年 8 月に 2 泊滞在
RDからの返信 (投稿日 : 2023 年 8 月 17 日)
We are sorry we disappointed you, Wish you all the best. Management,

6/10 (普通)

Bruce

家族旅行
良かった点 : 清潔度、スタッフとサービス、客室の快適度
2023 年 7 月に 1 泊滞在
Caitlinからの返信 (投稿日 : 2023 年 8 月 8 日)
Thank You for leaving a review! Avalon Thanks you for staying with us and hope to see you in the future!

10/10 (非常に良い)

Jeffrey、East Orange

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
A nice, serviceable hotel in downtown Erie for a fraction of the price to stay on the bayfront. Easy to use parking garage. I've stayed here twice on trips to Erie. If you need a good, clean place to stay The Avalon works well.
2023 年 7 月に 3 泊滞在
Rikki/Managementからの返信 (投稿日 : 2023 年 7 月 23 日)
Jeffrey,thank you for taking the time to review your stay at our property! It was a pleasure being your home away from home while you were back in Erie. We truly appreciate you & your review! We hope to see you again in the future!

10/10 (非常に良い)

Griffin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good hotel to stay at in the area… very walkable to the CBD.
2023 年 6 月に 3 泊滞在
Rikki/Management からの返信 (投稿日 : 2023 年 7 月 5 日)
Griffin,Thank you for taking the time to review your stay! It was a pleasure being your go to property in Erie! We hope to see you again!

2/10 (非常に不満)

blanca

出張
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
It was a night mare everything was dirty . The hotel was old and it smell awful. The worst experience ever.
2023 年 7 月に 1 泊滞在
Managementからの返信 (投稿日 : 2023 年 7 月 4 日)
Hello Blanca,We respectfully disagree with your review. Hotel is built in 1978- 45 years ago, made of steel and concrete to last 100 years. it is solid building so being an old is subjective. What kind of smell? We keep it clean and tidy and take great pride.Wish you have a safe and pleasant travel home and hope you find a place to your liking in the future.Management

10/10 (非常に良い)

Igor

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
One night excellent stay
Everything was great. Comfortable bed, excellent location. Unbeatable price.
2023 年 6 月に 1 泊滞在
RD Managementからの返信 (投稿日 : 2023 年 6 月 30 日)
Dear Igor,We are thrilled to read your 10 out of 10 review, it means a lot to us and encourages our staff to do better.Glad to know you liked our location and price. We truly appreciate your business.

6/10 (普通)

Thomas

グループ旅行
良かった点 : 清潔度、スタッフとサービス、客室の快適度
気になった点 : 施設のコンディションと設備
The manager was great. The rooms need to be updated. They are in fair condition along with the rest of the hotel.
2023 年 6 月に 2 泊滞在
RD managementからの返信 (投稿日 : 2023 年 6 月 27 日)
Hello Thomas,Thank you for your stay with us. Please visit us again.

10/10 (非常に良い)

Shelby

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Awesome
The place was amazing! And the manager that checked us in was awesome! I think her name was Ricki (: walking distance from alot of bars and food places. Will be booking again soon !!
2023 年 6 月に 1 泊滞在
CaitlinSからの返信 (投稿日 : 2023 年 6 月 20 日)
We are so happy to hear you liked our hotel.As for Rikki, she truly is amazing! Please stay with us agaiin in the future!

8/10 (良い)

James

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
The staff was very friendly, informative and professional. We were disappointed with the room. The toilet bowl would run periodically. The shower head leaked. The television channels, most were wavey and you could not watch and there were no local channels available. This was a conference center, but they did not offer breakfast, no bar or restaurant available. The staff gave very good recommendations about local establishments, however we were looking to stay in the building and relax. The decor was very nice in the lobby area as well.
2023 年 6 月に 1 泊滞在
CaitlinSからの返信 (投稿日 : 2023 年 6 月 20 日)
We are happy to hear that you liked our staff! we take great pride in all of them! We are currently working with our television provider to fix any issues with the cable and will soon be fixed! Please stay with us again in the future!

4/10 (不満)

宿泊されたお客様

出張
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Noise and cleanliness issues
I couldn't sleep all night because of the noise from outside and other rooms. The carpet and bathroom were not clean and the toilet and bathtub did not flush well. The staff was friendly.
2023 年 6 月に 2 泊滞在
CaitlinSからの返信 (投稿日 : 2023 年 6 月 20 日)
We are so happy that you enjoyed our staff here at Avalon! We do understand that there may be noise outside of the hotel, and we apologize. Its is downtown and out of our hands unfortunately. Please give us another chance when coming into Erie in the future!

10/10 (非常に良い)

Gene B

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
they were all friendly
2023 年 6 月に 1 泊滞在
CaitlinSからの返信 (投稿日 : 2023 年 6 月 20 日)
We are pleased you found our staff so friendly and gave a perfect score! Please stay with us again the next time you are in Erie!

6/10 (普通)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、客室の快適度
nice--but frustrating
The location is perfect...the staff very welcoming...the room was clean and supplied...convenient parking...unfortunately the tv was very iffy--no print out of available stations...no print out of amentities of the hotel nor possibilities near by in erie....the coffee pot did not work properly...and though I could connect to the network, i could never connect to the internet.
2023 年 6 月に 1 泊滞在
RD Managementからの返信 (投稿日 : 2023 年 6 月 17 日)
Hello Guest,Thank you for the stay and review. We are happy to know you liked our location and welcoming staff. We are working with TV provider to improve our service. Please consider to stay with us again.

8/10 (良い)

Roni Lynn

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Weekend in Erie!
This was a weekend trip for me and my husband. The hotel's location was terrific. Very walkable to the many breweries and restaurants in town, as well as the baseball stadium. The hotel was clean and staff were friendly. Free parking in the underground garage. Beds were comfortable and the rooms were nice sized. The hotel could use a refresh/updating. The shower head could be better and the towels could be bigger, but all in all the hotel was fine.
2023 年 6 月に 2 泊滞在
RDからの返信 (投稿日 : 2023 年 6 月 12 日)
Hello Roni Lynn,We greatly appreciate your review, glad to know you enjoyed our location and cleanness along with location. Please visit us again.Thank You,RD Management

10/10 (非常に良い)

Lorne

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great front desk staff!
2023 年 6 月に 2 泊滞在
RDからの返信 (投稿日 : 2023 年 6 月 12 日)
Thank You Lorne for the perfect review. We are happy to know you enjoyed your stay and front desk staff, Please visit us again when traveling to Erie.Regards,RD Management

6/10 (普通)

Alison

2023 年 6 月に 1 泊滞在
RD Managementからの返信 (投稿日 : 2023 年 6 月 30 日)
Dear Alison,Thank you for your review. We appreciate your stay with us, Please visit us again.

10/10 (非常に良い)

Latoyia

良かった点 : スタッフとサービス
2023 年 6 月に 1 泊滞在
Managementからの返信 (投稿日 : 2023 年 6 月 7 日)
Latoyia,Thank you for an amazing review ! Please come stay next time you're in Erie :)-Rikki

8/10 (良い)

TALIAH、Boston

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Front staff was very nice.
2023 年 6 月に 1 泊滞在
Managementからの返信 (投稿日 : 2023 年 6 月 7 日)
Taliah,Thank you for staying at our property & reviewing your stay. Please come see us again next time you're in Erie!

6/10 (普通)

Antonio

2023 年 5 月に 2 泊滞在
Management からの返信 (投稿日 : 2023 年 5 月 31 日)
Antonio,Thank you for taking the time to review your stayBestRikki

10/10 (非常に良い)

Kevin

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great staff! Convenient location!
2023 年 5 月に 3 泊滞在
Management からの返信 (投稿日 : 2023 年 5 月 31 日)
Kevin,Thank you for reviewing your stay! We hope to see you again next time you travel to Erie! Best,Rikki