ミニバー、セーフティボックス (室内)、デスク、アイロン / アイロン台

キリーヘブリン レイクサイド ホテル & ロッジズの口コミ

4 out of 5

口コミ

9.2

とても素晴らしい

評価 10 - 141 件の口コミ中 86 件が非常に良い" "
評価 8 - 141 件の口コミ中 42 件が良い" "
評価 6 - 141 件の口コミ中 12 件が普通" "
評価 4 - 141 件の口コミ中 1 件が不満" "
評価 2 - 141 件の口コミ中 0 件が非常に不満" "

9.4/10

清潔度

9.2/10

スタッフとサービス

8.8/10

設備とサービス

9.2/10

施設のコンディションと設備

8.6/10

環境への配慮

口コミ

10/10 (非常に良い)

Stefan

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very friendly and helpful staff.
2024 年 5 月に 1 泊滞在
by HR Managerからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Stefan,Thank you for staying at Killyhevlin Lakeside Hotel and Lodges. We really appreciate your kind compliments for our staff. We look forward to meeting you again.

8/10 (良い)

Cathy

出張
Spacious, clean room. Unfortunately I had a view of the car park but it was quiet.
2024 年 5 月に 1 泊滞在
by HR Managerからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Cathy,thank you for staying with us at Killyhevlin Lakeside Hotel and Lodges. We are delighted to receive your feedback. Lakeview rooms can be confirmed for a small surcharge when making a reservation either on-line or trough our Reservations team. We look forward to your next visit.

10/10 (非常に良い)

Liam

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Just great
2024 年 5 月に 1 泊滞在
by HR Managerからの返信 (投稿日 : 2024 年 5 月 8 日)
Dear Liam,Thank you for staying with us at Killyhevlin Lakeside Hotel and Lodges. We are delighted you enjoyed your time with us and look forward to welcoming you back.

10/10 (非常に良い)

Michael

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Stunning location. Staff very friendly and helpful. Short distance from the Loughs, the Cuilcagh Boardwalk Trail The Marble Arch Caves and Florence Court. Beautiful countryside.
2024 年 5 月に 1 泊滞在
by HR Managerからの返信 (投稿日 : 2024 年 5 月 3 日)
Dear MichaelThank you for staying at Killyhevlin Lakeside Hotel and Lodges. We are delighted to read your feedback and look forward to welcoming you back again.

10/10 (非常に良い)

Prof P G

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excellent facility.
2024 年 4 月に 1 泊滞在
by HR Managerからの返信 (投稿日 : 2024 年 4 月 19 日)
Dear Prof P GThank you for staying with us at Killyhevlin Lakeside Hotel and Lodges. We are delighted to receive your feedback on your overall experience and look forward to meeting you again.

6/10 (普通)

Aislin

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
Hotel itself was great, lovely area to walk around and the facilities are fab. Reception staff were lovely and Dylan at the bar was nice too. I read a few of the past reviews about the poor staff service and thought these people may have just been nit-picking. They were not. The staff service in the restaurant was shocking. People waiting to be served and the staff were just stood around laughing and talking to each other. My partner got the roast dinner and we shared that because my "Thai curry" was more like a buttery chicken soup, nothing "Thai" about it. Told the staff I wasn't super comfortable paying for it, they then proceeded to tell each other and giggle to themselves whilst looking over at our table and it was a weird experience, even the staff complained that no one does anything right. The manager (I'm assuming) was lovely and took the "curry" off the bill. Had a late check out and then used the jacuzzi until about 1pm.
2024 年 3 月に 1 泊滞在
by HR Managerからの返信 (投稿日 : 2024 年 3 月 15 日)
Dear AislinWe are delighted to receive your feedback and happy you enjoyed our hotel and facilities and we thank you for the special mention for Dylan and the Reception staff. We trust you enjoyed the jacuzzi.However we are disappointed to read your experience in the restaurant. This matter will be investigated internally and staff trained/ re-trained accordingly. This is not how we expect our service team to conduct themselves and our Manager will be impressing upon them the need for professionalism at all times. Please accept our sincere apologies for this lapse in customer service.

8/10 (良い)

Andrew

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 2 泊滞在
by HR Managerからの返信 (投稿日 : 2024 年 2 月 22 日)
Dear Andrew,Thank you for this thoughtful endorsement of Killyhevlin Lakeside Hotel and Lodges. We look forward to seeing you return again soon.

8/10 (良い)

Sam

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The only downside was the bed terrible mattress.very sore in the morning.
2024 年 1 月に 1 泊滞在
by HR Managerからの返信 (投稿日 : 2024 年 1 月 30 日)
Dear Sam,Thank you for staying with us at Killyhevlin Lakeside Hotel and Lodges. We are delighted you enjoyed your overall stay and apologise you didn't find our mattress comfortable: this is disappointing. We purchase quality mattresses from Respa, an Irish company specialising in servicing the Hospitality Industry for over 75 years. We will bear your feedback in mind. Thank you.

10/10 (非常に良い)

Paul

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Relaxing visit
Comfortable hotel with ample seating in lobby area. Excellent pool area. Lunchtime carvery is good value. Staff are efficient and friendly. Breakfast cooked items are excellent quality. We have stayed previously and will certainly return.
2024 年 1 月に 1 泊滞在
by HR Managerからの返信 (投稿日 : 2024 年 1 月 31 日)
Dear Paul,Thank you for staying with us at Killyhevlin lakeside hotel and Lodges. We really appreciate your compliments and this lovely 10 out of 10 rating. We look forward to your next visit.

8/10 (良い)

Jean-Jacques

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
super séjour.
hôtel bien situé, chambre coté Lake très tranquille. beau buffet du petit déjeuner.
2024 年 1 月に 4 泊滞在
by HR Managerからの返信 (投稿日 : 2024 年 1 月 23 日)
Dear Jean-Jacques,Merci ....Thank you for your kind review of our Killyhevlin Lakeside Hotel and Lodges. We hope we have the opportunity to welcome you back again.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 客室の快適度
Loved our stay! Dinner, breakfast and views were lovely. Sadly the water was not warm enough for a comfortable bath. Lovely Christmas decorations.
2024 年 1 月に 1 泊滞在
by HR Managerからの返信 (投稿日 : 2024 年 1 月 9 日)
Dear AnonymousThank you for staying with us at Killyhevlin Lakeside Hotel and Lodges. We are delighted you enjoyed your stay and we really appreciate receiving your compliments on the meals you dined on and on our Christmas decorations. Our team will be so pleased to have made an impression. We sincerely apologise you didn't find the water warm enough for a bath: this concerns us and we trust you made management aware of this while you were in residence to allow us to rectify this. If not, please make contact and let us know which room you stayed in (an anonymous review doesn't permit us to retrieve information from our registration system). Thank you.

10/10 (非常に良い)

Kerry

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Stayed in a beautiful room overlooking the lake. Gorgeous view.
2023 年 12 月に 1 泊滞在
by HR Managerからの返信 (投稿日 : 2023 年 12 月 6 日)
Dear Kerry,Thank you staying with us at Killyhevlin Lakeside Hotel and Lodges. We are delighted to receive your kind compliments and look forward to welcoming you back again.

10/10 (非常に良い)

C

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nicest staff you could ask for. Gym was better than expected and the food was lovely. Local taxis being cash only was annoying so take change with you!
2023 年 11 月に 2 泊滞在
by HR Managerからの返信 (投稿日 : 2023 年 11 月 28 日)
Dear Cthank you for staying with us at Killyhevlin Lakeside Hotel and Lodges. We are delighted to receive your positive feedback and compliments. Unfortunately taxi companies are outside of our remit but we appreciate your advice. We look forward to seeing you return again soon.

10/10 (非常に良い)

Louise

2023 年 11 月に 1 泊滞在
by HR Managerからの返信 (投稿日 : 2023 年 12 月 18 日)
Dear Louise,Thank you for staying with and for this great rating. We look forward to your next visit. Merry Christmas.

10/10 (非常に良い)

Emma

2023 年 11 月に 1 泊滞在
by HR Managerからの返信 (投稿日 : 2023 年 12 月 18 日)
Dear Emma,Thank you for staying with and for rating us so highly. We look forward to your next visit. Merry Christmas.

10/10 (非常に良い)

David

2023 年 11 月に 1 泊滞在
by HR Managerからの返信 (投稿日 : 2023 年 12 月 14 日)
Dear David,Thank you for staying with us. We are delighted to receive your feedback and look forward to your next visit.

10/10 (非常に良い)

Robert

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 11 月に 1 泊滞在
by HR Managerからの返信 (投稿日 : 2023 年 11 月 15 日)
Hi Roberta,Thank you for this fantastic rating. We look forward to your next visit.

6/10 (普通)

Fiona

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Funny approach to residents...
Very nice hotel but the whole focus is on people from the local town and not on guests. Could not get a reservation for dinner on either Saturday or Sunday night because the restaurant was booked out with locals.
2023 年 10 月に 2 泊滞在
by HR Managerからの返信 (投稿日 : 2023 年 11 月 7 日)
Dear FionaThank you for staying with us and for complimenting our hotel. We sincerely apologise that you were unable to get a table reservation to dine while in residence. We can assure you we do not prioritise locals over residents. Our Manager will be investigating this matter with our font office and restaurant teams to ensure our residents have the excellent experience we wish for them. We look forward to your next visit. Thank you.

10/10 (非常に良い)

John

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 1 泊滞在
by HR Managerからの返信 (投稿日 : 2023 年 11 月 6 日)
Dear John,Thank you for staying with us at Killyhevlin and giving us this fantastic rating of 10. We really appreciate it and look forward to your next visit.

8/10 (良い)

JAMES

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 1 泊滞在
by HR Managerからの返信 (投稿日 : 2023 年 10 月 27 日)
Thank you James for staying with us and for this very kind rating. We look forward to meeting you again.

6/10 (普通)

Yvonne

2023 年 9 月に 1 泊滞在
by HR Managerからの返信 (投稿日 : 2023 年 10 月 6 日)
Thank you for your rating. Your visit is much appreciated.

10/10 (非常に良い)

Andrew

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 2 泊滞在
by HR Managerからの返信 (投稿日 : 2023 年 9 月 25 日)
Dear Andrew,Thank you for awarding us 10 out of 10. We really appreciate this.

10/10 (非常に良い)

Anne

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Had a lovely relaxed stay everyone very friendly conditions were clean and comfortable would re visit
2023 年 9 月に 1 泊滞在
by HR Managerからの返信 (投稿日 : 2023 年 9 月 22 日)
Thank you for staying with us and thank for your very complimentary feedback. Much appreciated. We look forward to seeing you return.

10/10 (非常に良い)

Lorna

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Nice enough hotel but very expensive for basic room looking out at carpark. Had a nice enough dinner in the restaurant and breakfast was a decent buffet..nothing remarkable. Did not have time to use leisure facilities but swimming pool looked good.
2023 年 9 月に 1 泊滞在
by HR Managerからの返信 (投稿日 : 2023 年 9 月 22 日)
Thank you for staying with us. A view of Lough Erne can be guaranteed by paying the lakeview supplement when making your reservation. we are sorry you did not have time to use our Health Club: maybe next time!

10/10 (非常に良い)

Jean

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 1 泊滞在
by HR Managerからの返信 (投稿日 : 2023 年 9 月 5 日)
Dear JeanThank you for this great rating. We appreciate this very much and hope you really enjoyed your stay with us at Killyhevlin. We look forward to meeting you again.

10/10 (非常に良い)

Mark

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 1 泊滞在
by HR Managerからの返信 (投稿日 : 2023 年 9 月 4 日)
Dear MarkThank you for this rating. It is greatly appreciated. We trust you enjoyed your stay and look forward to welcoming you back.

8/10 (良い)

David

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Overpriced
Not value for money Evening meal portion very small yet very expensive
2023 年 8 月に 2 泊滞在
by HR Managerからの返信 (投稿日 : 2023 年 8 月 22 日)
Dear David,Thank you for your feedback. We are sorry you felt we are overpriced and our portions too small. We normally receive comments saying our portions are too big!! We apologise for disappointing you. We trust you made our manager aware of this when you were dining.

6/10 (普通)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、客室の快適度
2023 年 8 月に 2 泊滞在
by HR Managerからの返信 (投稿日 : 2023 年 8 月 11 日)
Thank you for rating your visit. Perhaps you can let us know how we can do better in future.

10/10 (非常に良い)

Raymond

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Room cleanliness superb. The bathroom was in pristine condition. Excellent breakfast. Great meal in restaurant. Great walks along Lough Erne.
2023 年 7 月に 2 泊滞在
by HR Managerからの返信 (投稿日 : 2023 年 7 月 31 日)
Thank you for enjoying your stay with us and rewarding us with these fabulous compliments. Our team will be delighted. We look forward to your next visit.

10/10 (非常に良い)

Janet

2023 年 7 月に 1 泊滞在
by HR Managerからの返信 (投稿日 : 2023 年 7 月 31 日)
Thank you for this great 10 out of 01. Its much appreciated by everyone.

10/10 (非常に良い)

Lauren

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Gorgeous property and views, staff and service excellent and food is great
2023 年 7 月に 1 泊滞在
by HR Managerからの返信 (投稿日 : 2023 年 7 月 20 日)
Thank you for the fantastic compliments and this top score. We look forward to welcoming you back again soon.

8/10 (良い)

Maria

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The hotel was lovely. Was disappointed with my meal. Ordered chicken ballotine. Got one small fondent potato and half a carrot. Not good at all 🙁
2023 年 7 月に 1 泊滞在
by HR Managerからの返信 (投稿日 : 2023 年 7 月 20 日)
Thank you loving our hotel. Our manager will certainly discuss your meal with our Head Chef and we sincerely apologise for disappointing you on this occasion. We do hope to welcome you back again soon.

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A special hotel break!
Impressed with standard of cleanliness and everything was lovely. Real treat.
2023 年 6 月に 1 泊滞在
by HR Managerからの返信 (投稿日 : 2023 年 7 月 20 日)
Thank you very much for such kind compliments. We are delighted you enjoyed you stay and we look forward to seeing you return to stay with us very soon.

8/10 (良い)

Robert

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Had a great time and was able to chill out by the loch and using the spa, lovely area.Only problem I had with my stay was that the first floor and the bedroom was hot and just couldn't cool the room down what so ever which made it hard to sleep. But hey ho NI isn't always this warm.
2023 年 6 月に 1 泊滞在
by HR Managerからの返信 (投稿日 : 2023 年 7 月 20 日)
Thank you for enjoying our hotel and taking time to chill out at by the lovely Lough Erne. The sudden burst of warm weather has us all of a dither but it probably wont last too long. We do apologise you felt too warm. We look forward to welcoming you back again soon.

10/10 (非常に良い)

Lesley

2023 年 5 月に 1 泊滞在
by HR Managerからの返信 (投稿日 : 2023 年 7 月 20 日)
Thank you this great 10 out of 10 and we are delighted you enjoyed your Killyhevlin experience. We look forward to seeing you return.

8/10 (良い)

Ryan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 5 月に 1 泊滞在
by HR Managerからの返信 (投稿日 : 2023 年 7 月 20 日)
Thank you such a thoughtful rating. We are pleased to liked your time with us and hope to welcome you back again.

6/10 (普通)

Ian

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2023 年 5 月に 1 泊滞在
by HR Managerからの返信 (投稿日 : 2023 年 7 月 20 日)
We are sorry we have appear to have let ourselves down during your visit. Please let us know what we could have done better. We hope to see you return.

8/10 (良い)

宿泊されたお客様

良かった点 : スタッフとサービス、施設のコンディションと設備
Last weekend stay at the Killyhevlin
Great hotel. Lovely room. Excellent food in the restaurant. Very friendly staff, excellent service. Only two downsides were the cleaniness of the public toilets, not clean at all. The bed was very hard and uncomfortable. It would put me off staying again, however, apart from the bed, the stay was fantastic. Lovely area, people, food and facilities.
2023 年 5 月に 1 泊滞在
by HR Managerからの返信 (投稿日 : 2023 年 7 月 20 日)
Thank you for your very thoughtful compliments on your weekend break with us at Killyhevlin. Our manager will follow up the toilet situation with housekeeping and we will be letting Respa beds know your feedback. we apologise you didn't have comfortable sleep. We would very much like to see you return to stay with us again.

10/10 (非常に良い)

Leslie

2023 年 5 月に 2 泊滞在
by HR Managerからの返信 (投稿日 : 2023 年 7 月 20 日)
We really appreciate you 10 out of 10 and look forward to welcoming you back again soon. Thank you.

10/10 (非常に良い)

Wendy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 4 月に 1 泊滞在
by HR Managerからの返信 (投稿日 : 2023 年 7 月 20 日)
This so kind. We are all delighted to get this 10 out of 10. We look forward to the next time you stay with us.

10/10 (非常に良い)

Leah

2023 年 4 月に 1 泊滞在
by HR Managerからの返信 (投稿日 : 2023 年 7 月 20 日)
We are very happy to accept this 10 out of 10 and hope its not too long before we have the opportunity of welcoming you back again.

10/10 (非常に良い)

James

2023 年 4 月に 1 泊滞在
by HR Managerからの返信 (投稿日 : 2023 年 7 月 20 日)
How thoughtful of you to send us a 10 out of 10. we really love this and look forward to seeing you back again at Killyhevlin. Thank you.

10/10 (非常に良い)

Mark、Armagh

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Riverside location
2023 年 4 月に 1 泊滞在
by HR Managerからの返信 (投稿日 : 2023 年 7 月 20 日)
We are delighted you enjoyed our location right on the banks of River Erne. We thank you for the great 5 out of 5 and we look forward to welcoming you back.

10/10 (非常に良い)

Jillian

2023 年 1 月に 1 泊滞在
by HR Managerからの返信 (投稿日 : 2023 年 7 月 20 日)
We look forward to welcoming you back again and we send a big thank you for this lovely 10 out of 10.

10/10 (非常に良い)

mark

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Awesome hotel with great facilities and first class service. The food was very good.
2022 年 12 月に 1 泊滞在
by HR Managerからの返信 (投稿日 : 2023 年 7 月 20 日)
We are delighted to receive your very kind compliments and we look forward to welcoming you back again.

10/10 (非常に良い)

Alan

2022 年 11 月に 1 泊滞在
by HR Managerからの返信 (投稿日 : 2023 年 7 月 20 日)
A great 10 out of 10 makes everyone's day. Thank you so much and we look forward to your next visit.

10/10 (非常に良い)

Eddie

2022 年 11 月に 1 泊滞在
by HR Managerからの返信 (投稿日 : 2023 年 7 月 20 日)
Thank you very much for a bit 10 out of 10. This will make everyone happy. We hope to see you back again soon.

6/10 (普通)

Jennie

良かった点 : 清潔度
気になった点 : 客室の快適度
Was just ok .. room basic enough.. walls like paper. Couldn’t sleep as could hear everything from the room next door.. snoring all night long !!
2022 年 11 月に 1 泊滞在
by HR Managerからの返信 (投稿日 : 2023 年 7 月 20 日)
Oh dear, we are sincerely sorry to read your room neighbours spoiled your nights sleep. Please accept our apologies. We do hope you will return and we will be sure to allocate you a different room.

10/10 (非常に良い)

Ashley J

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 11 月に 1 泊滞在
by HR Managerからの返信 (投稿日 : 2023 年 7 月 20 日)
Thank you for rating us 10 out of 10. We all love appreciate this and look forward to your next stayover.

10/10 (非常に良い)

Gail

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 10 月に 1 泊滞在
by HR Managerからの返信 (投稿日 : 2023 年 7 月 20 日)
Thank you for this wonderful 10 out of 10 score. We look forward to welcoming you back.