I reserved this property for an anniversary. I wanted a property with a hot tub. At 3pm Friday. I got a text I could check in and the codes and such would come in a few minutes-never came. I reached out 3 hours later when we were closer to the cabin. We turned on the hot tub to warm it up while we went to dinner. Hoping to hop in the hot tub for an awhile and watch TV. Arrived home, hot tub at 80, batteries dead for the living room TV, the bedroom TV was not a Smart TV to stream. the house instructions were, there was no cable and you would have to stream using your own account . I reached out to the management company. And explained all the issues. At 1st on text but that was definitely A1 problem solving. When I called they had to look up if I had paid for the hot tub access. There was a notebook but it had no instructions to the hot tub or streaming services. I spoke to several folks. I am guessing the call center is not in the US. Each time they would give me basic problem solving that I already did. I am aware it takes a few hours to warm up a hot tub. But we were at 17 hours. Finally a local management company reached out Sat at 11am. And they brought batteries, then came back and installed a Roku device around 6pm Saturday and told me the hot tub could not be repaired for our stay. They did refund a small amount for the inconvenience. Talking to the national/international call center was so frustrating. It was obvious they did not know the property.