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クロスローズ モーテルの口コミ

2 out of 5
クロスローズ モーテル
N6476 HWY 12 & 67, Elkhorn, WI

口コミ

7.4

良い

評価 10 - 148 件の口コミ中 38 件が非常に良い" "
評価 8 - 148 件の口コミ中 55 件が良い" "
評価 6 - 148 件の口コミ中 32 件が普通" "
評価 4 - 148 件の口コミ中 14 件が不満" "
評価 2 - 148 件の口コミ中 9 件が非常に不満" "

8.0/10

清潔度

7.8/10

スタッフとサービス

6.8/10

設備とサービス

7.2/10

施設のコンディションと設備

7.8/10

環境への配慮

口コミ

4/10 (不満)

Jason

出張, 家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
No daily housekeeping. Old towels. Rude staff.
2024 年 5 月に 2 泊滞在

8/10 (良い)

Matthew

良かった点 : スタッフとサービス
2024 年 5 月に 2 泊滞在

8/10 (良い)

Paulette

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 4 泊滞在
Kpからの返信 (投稿日 : 2024 年 4 月 15 日)
Thank you for your feedback

6/10 (普通)

Travis

グループ旅行
For the price isnt a bad place to stay older hotel so walls are not insulated well so it is very easy to hear the other guests I had a room on the end of the building so parking us a bit awkward but I would stay there again
2024 年 3 月に 1 泊滞在
Kpからの返信 (投稿日 : 2024 年 4 月 11 日)
Dear guest, Thanks for sharing your feedback! We appreciate your understanding that our hotel is an older establishment. We apologize for any inconvenience caused by the lack of insulation in the walls, which may have made it easy to hear other guests. We'll definitely take your comments into consideration as we continue to improve our facilities. We're sorry that parking was a bit awkward for you due to the location of your room. We value your loyalty and are glad to hear that you would stay with us again. We look forward to welcoming you back in the future. Have a great day!

8/10 (良い)

Karen

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 3 泊滞在
Kpからの返信 (投稿日 : 2024 年 4 月 15 日)
Thank you for your feedback

8/10 (良い)

todd

出張
良かった点 : 清潔度
気になった点 : スタッフとサービス
2024 年 1 月に 5 泊滞在

4/10 (不満)

Jake

出張, カップルで旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス、施設のコンディションと設備
They didn’t use the price quated on our reservation they charged us $13 dollars more. The room was ice cold and it took several hours for the room to heat up. We had stayed there before and it was pleasent but this stay was very unpleasant
2023 年 12 月に 1 泊滞在
Kevin からの返信 (投稿日 : 2024 年 4 月 11 日)
Dear Guest, I'm sorry to hear about the issues you experienced during your recent stay. We apologize for the discrepancy in the price quoted on your reservation. That's definitely not the level of service we aim to provide. We'll look into this matter and make sure it doesn't happen again in the future.We're also sorry to hear that your room was cold and took a while to heat up. We understand how important it is to have a comfortable and cozy room. We'll address this with our maintenance team to ensure that the heating system is functioning properly.We appreciate your loyalty as a returning guest and we're disappointed to hear that this stay was unpleasant for you. We value your feedback and will use it to improve our services. We hope to have the opportunity to make it up to you in the future. Thank you for bringing these issues to our attention. Have a great day!

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Clean, quiet, and decent beds
2024 年 1 月に 3 泊滞在

2/10 (非常に不満)

Abigail

2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Dan

出張
2023 年 11 月に 5 泊滞在

8/10 (良い)

Caryn

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
I loved the quaint old school motel feel. They could use a few upgrades like better bed linens and towels.
2023 年 10 月に 2 泊滞在

10/10 (非常に良い)

Deirdre

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
All was fine. Thank you.

10/10 (非常に良い)

Deborah

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good experience
Friendly staff and rooms are clean. We would stay here again.
2023 年 10 月に 2 泊滞在
Kpからの返信 (投稿日 : 2024 年 4 月 11 日)
Dear Guest,Thanks so much for your kind words! We're thrilled to hear that our staff was friendly and that you found the rooms to be clean. Providing excellent service and maintaining a clean environment are top priorities for us, so we're delighted that we hit the mark with you. We appreciate your loyalty and we'd be more than happy to welcome you back for another stay in the future. If you have any other feedback or questions, feel free to let us know. Have a fantastic day!

10/10 (非常に良い)

Lena

2023 年 10 月に 1 泊滞在

8/10 (良い)

heidi

良かった点 : 清潔度、スタッフとサービス
2023 年 9 月に 2 泊滞在
Kevinからの返信 (投稿日 : 2023 年 9 月 27 日)
We are very happy to hear positive words from you. Thank you so much for posting positive feed back. Looking forward to see you back soon.

6/10 (普通)

宿泊されたお客様

良かった点 : スタッフとサービス
気になった点 : 客室の快適度
2023 年 9 月に 1 泊滞在
Kpからの返信 (投稿日 : 2023 年 9 月 27 日)
Thank you so much for taking survey and going us a rating. we really appreciate your feedback and business.

10/10 (非常に良い)

Paul

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Hidden Gem
Folks, if you’re looking to head up to Lake Geneva area for a concert or to go skiing or just to get away from Chicago for a while, this is the place to stay. You can’t beat the price. It’s quiet, clean, and in a safe area, the owner and his family take great care and are extremely amiable.
2023 年 9 月に 1 泊滞在
Kevinからの返信 (投稿日 : 2023 年 9 月 27 日)
We are very happy to hear positive words from you. Thank you so much for posting positive feed back. Looking forward to see you back soon.

10/10 (非常に良い)

Francis

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Was clean, had the darkest curtains,at 8 am was dark in the room and for that we had a good night's rest.
2023 年 9 月に 1 泊滞在
Kpからの返信 (投稿日 : 2023 年 9 月 27 日)
We are happy to hear that your stay was joyful. We really appreciate your feedback. Can't wait to see you back.

6/10 (普通)

Stephen

良かった点 : 清潔度、スタッフとサービス
Fair for a motel. For the money, you can’t expect luxury.
2023 年 8 月に 2 泊滞在
Kpからの返信 (投稿日 : 2023 年 9 月 27 日)
Thank you so much for taking survey and going us a rating. we really appreciate your feedback and business.

10/10 (非常に良い)

Aaron

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Polite staff during check-in. Great room that was clean and full of perfect "throwback charm". Definitely will return!
2023 年 8 月に 1 泊滞在
Kpからの返信 (投稿日 : 2023 年 9 月 27 日)
We are happy to hear that your stay was joyful. We really appreciate your feedback. Can't wait to see you back.

2/10 (非常に不満)

Sharon

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Only worth $49.99 NOT $199.98 a night. No breakfast, no coffee and very , very outdated. Dead bat outside hanging from roof. I’m 69 years old and have never felt so ripped off. I travel lots and if it wasn’t for a wedding next door would have walked right out. Sorry I’m just being honest.
2023 年 8 月に 1 泊滞在
Kevinからの返信 (投稿日 : 2024 年 4 月 11 日)
Dear Guest I'm really sorry to hear that you were disappointed with your recent stay. We understand that value for money is important, and we apologize if you felt that the price didn't match the experience. We'll take your feedback into consideration as we continue to evaluate our pricing.We're also sorry to hear that you found the hotel outdated and that there were issues with breakfast and coffee availability. We strive to provide a comfortable and convenient experience for our guests, and we apologize if we fell short in these areas. We'll definitely look into these concerns and make improvements where necessary.Regarding the bat outside, we apologize for any discomfort or concern it may have caused. We'll address this issue promptly to ensure the comfort and safety of our guests.We appreciate your honesty and feedback. We're constantly working to improve our services, and we hope to have the opportunity to provide you with a better experience in the future. If there's anything else you'd like to discuss or if you have any further feedback, please let us know. Thank you for bringing these concerns to our attention. Have a great day!

2/10 (非常に不満)

Ashley

出張, カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
1. No pool, but had a sign where you check-in about the pool area. 2. Feet stuck to carpet when shoes were taken off. 3. Had a strong chemical cleaning smell when we walked in the room 4. Bathroom tub bottom looked like it had mildew growing on the anti-slip tape pieces that were left in the tub. 5. When we came down & told them politely we didn’t feel safe staying the night or room was clean. The man told us someone spilled coffee in the room and they tried to clean it up so maybe that was the smell and wetness in the carpet. We asked for our money back and was told no. When we walked out, he threw the key behind the area he was standing. 6. DONT STAY HERE - lost $200 and didn’t even end up staying the night in town. Drove home.
2023 年 8 月に 1 泊滞在

4/10 (不満)

Sharon

カップルで旅行
気になった点 : 設備とサービス
This property is worth maybe $49.99 a night definitely NOT $199.99 a night. No breakfast or anything but a dive. Sorry I feel so bad that I feel this way. I’m always trying to see the good. Not this time.
2023 年 8 月に 1 泊滞在

10/10 (非常に良い)

Timothy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very nice little hidden gem. Great place. Very clean and staff was nice. Close to Lake Geneva, and close to a great little pub down the street. I plan on staying here again.
2023 年 7 月に 1 泊滞在
Kpからの返信 (投稿日 : 2023 年 9 月 27 日)
We are happy to hear that your stay was joyful. We really appreciate your feedback. Can't wait to see you back.

8/10 (良い)

Deanna

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We were in the area for a concert festival and needed something so we didn’t have to travel back and forth every day. Was perfect for what we needed it for
2023 年 7 月に 2 泊滞在
Kpからの返信 (投稿日 : 2023 年 9 月 27 日)
We are happy to hear that your stay was joyful. We really appreciate your feedback. Can't wait to see you back.

2/10 (非常に不満)

Sam

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I booked online for one of my employees an they did not let him use that booking They made him pay for another room
2023 年 7 月に 2 泊滞在

10/10 (非常に良い)

Dev

ペット同伴の旅行, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Charming place with a cabin feel. Super friendly staff was helpful and the room we got was big with parking close so loading in/out of the room was a breeze. Nora's diner a few steps away was great too!
2023 年 7 月に 1 泊滞在

8/10 (良い)

Donna

良かった点 : 清潔度、スタッフとサービス
2023 年 6 月に 3 泊滞在

8/10 (良い)

Robert

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Room little musty. One light not working. Mattress comfortable, Good hot water. Overall good.
2023 年 6 月に 2 泊滞在

6/10 (普通)

Brandon

カップルで旅行
気になった点 : 清潔度
They need to do a better job with keeping their rooms and tubs in windows clean
2023 年 6 月に 1 泊滞在

6/10 (普通)

Jennie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
It was fine. Nothing fancy
2023 年 6 月に 1 泊滞在

8/10 (良い)

Natalie

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Everything was fine, except for a strange smell near the fridge, even though everything looks clean.
2023 年 5 月に 1 泊滞在

4/10 (不満)

Robert

カップルで旅行
気になった点 : 施設のコンディションと設備
Birds nesting in the ceiling, lack of electrical outlets and a loose toilet.
2023 年 5 月に 3 泊滞在

10/10 (非常に良い)

Paul

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Hidden Gem
The owner, Kevin, is an extremely kind and courteous individual. He takes great care in keeping his motel clean and in good working order. This is the place to be if you’re making a quick trip up to Wisconsin for a concert, skiing at Alpine or visiting Lake Geneva you can’t go wrong with the Crossroads Motel. Excellent place.
2023 年 3 月に 1 泊滞在

8/10 (良い)

Sheila

2023 年 2 月に 1 泊滞在
Kpからの返信 (投稿日 : 2023 年 2 月 23 日)
Thank you so much for taking time to share your experience at our accommodation, it means a lot to our staff. We are looking forward to see you back soon.

6/10 (普通)

Richard

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice place to stay
Nice place to stay, Clean and comfortable room..Great Price...
2022 年 12 月に 1 泊滞在
Kpからの返信 (投稿日 : 2023 年 2 月 23 日)
Thank you so much for taking time to share your experience at our accommodation, it means a lot to our staff. We are looking forward to see you back soon.

8/10 (良い)

gail

良かった点 : 清潔度
Good night's sleep. Slight Sulphur smell in the water - not harmful, but not "inviting" either. Inadequate temperature consistency in shower - it vacillated between a bit too cool and a tad hotter than desired. Friendly staff at check-in. No staff was available at check out.
2022 年 10 月に 1 泊滞在

8/10 (良い)

Aubrey

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good place for the area
Last minute booking and they where able to accommodate me and 4 others with 2 separate rooms, very polite, helpful and price is right Beds where a little hard but meh
2022 年 10 月に 1 泊滞在

8/10 (良い)

Robert

2022 年 9 月に 1 泊滞在

10/10 (非常に良い)

Aquila

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Close to Alpine Valley, had a fridge and microwave.
2022 年 9 月に 2 泊滞在

10/10 (非常に良い)

Eric

カップルで旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Its a very unique place, clean. Staff are very gracious as well We will be back to stay again
2022 年 8 月に 2 泊滞在
Kpからの返信 (投稿日 : 2022 年 8 月 24 日)
Thanks for the nice rating! It was a delight having you stay with us. We look forward to welcoming you back again soon! Best Wishes, Kevin

10/10 (非常に良い)

Harper

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very nice staff and very nice rooms with a beautiful country view!
2022 年 8 月に 1 泊滞在
Kpからの返信 (投稿日 : 2022 年 8 月 24 日)
Thanks for the nice rating! It was a delight having you stay with us. We look forward to welcoming you back again soon! Best Wishes, Kevin

10/10 (非常に良い)

Paul

良かった点 : 清潔度、スタッフとサービス、客室の快適度
This is the place to stay when visiting Wisconsin
Crossroads is the best kept secret in Wisconsin. You don’t have to stay in Lake Geneva in those overprice hotels stay a few miles out enjoy clean and comfortable motel. I shouldn’t be saying this because I’d like to keep this place all to myself. It’s wonderful! Five stars
2022 年 8 月に 1 泊滞在
kevinからの返信 (投稿日 : 2022 年 8 月 12 日)
On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area!

10/10 (非常に良い)

Paul

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A great place to stay
This is my favorite place to stay. The owner is a very nice man and it’s quiet, peaceful and a hidden gem. I absolutely love going to this place and will continue to do so. If you’re looking for a quick getaway up to Wisconsin this is the place for you.
2022 年 8 月に 1 泊滞在
kpからの返信 (投稿日 : 2022 年 8 月 12 日)
Thank you so much for taking time to share your experience at our accommodation, it means a lot to our staff. We are looking forward to see you back soon.

2/10 (非常に不満)

Christopher

出張
気になった点 : スタッフとサービス
this place has rude staff and I refused to stay there I want a refund
2022 年 7 月に 1 泊滞在

8/10 (良い)

M

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Friendly staff. Quick in and out. No hassles
2022 年 7 月に 1 泊滞在
Kpからの返信 (投稿日 : 2022 年 7 月 15 日)
Thank you so much for taking time to share your experience at our accommodation, it means a lot to our staff. We are looking forward to see you back soon.

8/10 (良い)

Sal

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Stayed at the crossroads motel after seeing a concert at Alpine Valley,was a 10 min ride to the venue.Overall was a nice and convenient place to staff.Would stay there again..
2022 年 7 月に 1 泊滞在
Kpからの返信 (投稿日 : 2022 年 7 月 15 日)
Thank you so much for taking time to share your experience at our accommodation, it means a lot to our staff. We are looking forward to see you back soon.

10/10 (非常に良い)

Julie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nicely decorated room with great amenities!
2022 年 7 月に 2 泊滞在
Kpからの返信 (投稿日 : 2022 年 7 月 14 日)
On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area!

8/10 (良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
We were frustrated initially when we discovered the ice machine was not functional, then finding the remote would not work with the TV. After manually turning on the TV, we were eventually able to navigate channels. In each case, the manager was most responsive & accommodating, going out for ice, & explaining the difficult transition to smart TVs with problems that entailed. We’ve stayed here many times & will certainly return... just frustrating after a long day to have the annoyance of expected & assumed services unavailable.
2022 年 6 月に 1 泊滞在
Kpからの返信 (投稿日 : 2022 年 7 月 14 日)
On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area!

8/10 (良い)

Brian

ペット同伴の旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I like the location. Its a great place for anyone traveling with pets. Would stay here again
2022 年 6 月に 1 泊滞在
Kpからの返信 (投稿日 : 2022 年 6 月 22 日)
Thanks for the nice rating! It was a delight having you stay with us. We look forward to welcoming you back again soon! Best Wishes, Kevin