El Suspiro Tepoztlan

Let me start by saying the staff is amazing and very quick to assist with any of your needs. Miriam was amazing and such a great host! However, we did encounter several issues at this hotel. Upon arrival, our room’s AC was not working. We asked the front desk worker Miriam who was amazing by the way to help assist and she came up right away. Unfortunately the units are shared so if one unit is on heat then your unit will be hot, same with cool etc. we had to spend the first night very hot in our room. They did send a tech out first thing the next morning to fix the AC and all was good. The second day we informed the cleaning crew to come back 2 hours later as we were still getting ready for the day. The First Lady knocked once and then barged in and then the 2nd lady didn’t knock at all just opened the door. We were gone the majority of the day and came back to our room around 12:30am to find the room hadn’t been cleaned at all. Considering we mentioned we would be gone by a certain time frame along with removing the do not disturb sign, the room not being cleaned at all was very unacceptable. Lastly, the breakfast wasn’t great. We ordered waffles with scrambled eggs w/spinach inside and received waffles with ham, cheese, and spinach on top of them. Possibly a miscommunication which is fine, but I wouldn’t necessarily recommend the breakfast. Other than that the location isn’t bad very close to some bars & restaurants. They did decorate for my gf’s birthday which was nice!

Very nice, modern rooms. But I was given a room that was closest to the elevator, housekeeping closet and restaurant that played loud music morning and night. Did not sleep well at all. Lots of construction noise from one of the offices above our room. Did not get good sleep here.

Clean quiet room, not a thing guaranteed in a city like this one!