You know when you see photos of a hotel and you get there and the place looks better than the photos? This is the opposite. Websites make the "resort" look beautiful, clean, and new when it is sad, dark, dirty, and aging. Maybe it depends on what you like in a vacation but this place was not the right fit for us. If you like poor-quality food that has nothing to do with the country you are in--and as much of it as you can eat--this is for you. If you like loud music at the pool and being surrounded only by tourists, this is for you. But if you want an authentic and kind Egyptian experience, like we were fortunate to have everywhere else in Egypt, don't stay here. Our biggest issue is the lack of hospitality from the front desk staff who started harassing us for payment a few days before our arrival despite our booking the room to pay at hotel. They demanded new credit card information and threatened to cancel reservation if we didn't provide it. Having spotty internet and no phone service made it near impossible to deal with the situation and the staff refused to say if they would honor the reservation even if we were driving 4.5 hours to get there. When we arrived, they were unapologetically indifferent. And after we checked out (day early), settling remaining charges, they blocked our taxi from leaving the property for half hour until we paid $25 for towel cards, not caring if we missed our flight. Beware also of aggressive massage salesman who doesn't take no for answer.
