Nice place the only problem they dont accept payment by expedia before to get in the hotel i had to pay again when i showed up at counter
Marvin
2/10 (非常に不満)
Andrew A
2023 年 9 月 17 日
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
I booked and did a prepaid reservation via Expedia for this property for my husband. I received an email confirmation showing that it was fully paid as well as verifying the funds were withdrawn from my credit line. When my husband, who was not feeling well in the first place arrived he was told that the reservation was canceled… even though we have a fully paid receipt from Expedia from the hotel. He ended up having to pay again just to get in a room to get some sleep. I reached out to Expedia for resolution, and they said they were unable to reach the hotel as the office was closed. I hold both Expedia and the hotel responsible for the situation and once he checks out I will work via my credit card for resolution. I have been in the travel industry for over 30 years, and currently work at an airline and part time at a hotel in the front desk capacity. There is definitely a mistake here and no one wants to be responsible. I have never had such a bad experience with Expedia. I am not at the property, but my husband said the staff was uncaring, on empathetic, and unprofessional.
Andrew A
2023 年 9 月に 1 泊滞在
8/10 (良い)
Camilo
カップルで旅行
2023 年 9 月 10 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Comfortable property that is well kept and has good amenities. Staff was always very pleasant. The main downside was distance from el Peñol and Guatape. Overall good value property.
Camilo
2023 年 9 月に 1 泊滞在
6/10 (普通)
Yuliana a
家族旅行
2023 年 8 月 26 日
気になった点 : 客室の快適度
En general bien, pero demasiado tramite para el chein y chekout, y nos dijeron que era hasta la 1 y en el hotel nos sacaron a las 12 del dia
Yuliana a
2023 年 8 月に 1 泊滞在
10/10 (非常に良い)
Tashika
家族旅行, グループ旅行
2023 年 7 月 30 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Espectacular todo y la vista lo unico q recomendaria seria las camas un poco mas comodas ya wue son un poco duras
Tashika
2023 年 7 月に 4 泊滞在
10/10 (非常に良い)
Andres
2023 年 7 月 25 日
良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Muy bueno
El hotel es muy lindo, tiene una ubicación espectacular, la piscina es muy bonita, grande, amplia, 2 Jqcuzzis espectaculares, los meseros van hasta la zona de piscinas y te atienden y llevan los pedidos sin ningún problema.
Andres
2023 年 7 月に 1 泊滞在
10/10 (非常に良い)
norby
2023 年 7 月 23 日
良かった点 : 清潔度、スタッフとサービス
Los jardines . Me encantaron la vista que tienes desde diferentes ángulos divinas . 🌺🌺🌺