I would like to express how deeply unsatisfied I am with my stay.
On arrival the member of staff who was on the front desk seemed confused with my booking email. After 10- 15 mins of waiting I was then told that there was no hot water in the room which was being allocated to us.
When we were showed to the room it was full of damp, my partner is asthmatic and I tried to tell the person on reception. The language barrier was quite apparent and I was told ‘no rooms’. As we were in a foreign country, unsure of the surrounding area we had no other option we decided to accept the room.
During the rest of the stay the electricity turned off almost hourly meaning the air con, television and one light in the bathroom would all turn off sporadically. As the room had black out windows the room was impossible to see in and we were having to use the flash on our phones to get any form of light I’m sure we can agree this is totally unacceptable.
This was the first time I have used Hotel.com to place a booking and I would have hoped the businesses used would be vetted to a higher standard
宿泊されたお客様
2019 年 4 月に 2 泊滞在
10/10 (非常に良い)
Jesse
2019 年 3 月 30 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great location, nice patios
Highly suggest!
Jesse
2019 年 3 月に 1 泊滞在
8/10 (良い)
宿泊されたお客様
2019 年 3 月 11 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
宿泊されたお客様
2019 年 3 月に 2 泊滞在
10/10 (非常に良い)
fabian
2019 年 2 月 14 日
良かった点 : 清潔度、スタッフとサービス、客室の快適度
Klasse hotel sehr gut
Super gutes hotel sehr freundliches Personal und sehr gute Zimmer.. Ausblick auch gut. Lage top in 10 Minuten ist man im stadzentrum zu fuss. Zum strand sind es 6 Minuten mit Motorrad taxi... Nur leider gibt es nur eine bier sorte im hotel red horse
fabian
2019 年 2 月に 2 泊滞在
8/10 (良い)
Kristine
2019 年 1 月 28 日
良かった点 : 清潔度、スタッフとサービス
Average hotel
This inn is basic and doesn't have breakfast in the price. I've been in other better inns/hotel with cheaper price with breakfast included already.location was good,along the road,walkable from town proper.room was clean but just small space.no cabinets or chairs to put your things.no hook or hangers to hang wet clothes.wifi was poor inside the room.breakfast is with additional cost but its not tasty and with just 4 choices.they allowed
Kristine
2019 年 1 月に 2 泊滞在
8/10 (良い)
Elina
2019 年 1 月 27 日
良かった点 : 清潔度、スタッフとサービス、客室の快適度
Elina
2019 年 1 月に 3 泊滞在
6/10 (普通)
Olga
2019 年 1 月 6 日
Olga
2018 年 12 月に 12 泊滞在
6/10 (普通)
宿泊されたお客様
2018 年 12 月 21 日
良かった点 : 清潔度
気になった点 : 設備とサービス、施設のコンディションと設備
Close to the beach but no hot water and the bathroom gets flooded when you take a shower