Thank you for sharing your feedback with us, Paul. I am please that you have chosen our hotel for your stay in London. I am however very sorry to hear that not all aspects of your stay had a good impression on you and had an impact on your over all experience. Your feedback will ba shared with our team as we would not want similar situation to occur again in the future. I do hope that we can have many more opportunities to welcome you back with us again and turn your experience to a 5/5. Kind regards,

Dear Ashvin, thank you for your feedback. We are elated to hear about the positive aspects of your stay. However, we regret that certain areas fell short of expectations. We strive for excellence and your feedback is crucial in aiding us to enhance our guest experiences. We hope for another opportunity to serve you better. Kind regards, Senami

Dear Merel, thank you for sharing your review. We are so glad to hear you really enjoyed your stay with us and that you liked our hotel and service in particular. We look forward to welcome you back soon! Best wishes,

Thank you for your great message, Paul,We are so happy to see you enjoyed your stay with us and that you experienced very friendly service from our staff. Looking forward to you coming again! Kind regards,

Dear Peter, thank you for your review. We are truly disappointed to learn that your experience has not been up to your expectations. Please rest assured we work extremely hard to deliver excellent experiences, and we are saddened that you felt differently on this occasion. Please rest assured we are in contact with our hotel team to investigate further what happened. We would love to welcome you back soon to have another opportunity to meet your expectations. Kind Regards, Solari

Dear Dimitry, thank you for your feedback. We are pleased you enjoyed your overall stay with us. We hope for another opportunity to welcome you back and fully surprise you. Kind regards, Senami

Thank you for sharing your feedback, Maria Federica. We are disappointed to read your comments regarding our team, particularly as our friendly and attentive service often receives the most praise from our guests. We are sorry this was not your experience and will be sure to address this with the management team. We hope that we will have another chance to welcome you so that we can wow you with our true Park Plaza service in the future. Kind regards, Senami

Thank you for your nice feedback, Jason,We are so happy to see you enjoyed your stay with us and with our breakfast at the hotel. Looking forward to you coming again! Kind regards,

Thank you for sharing your feedback, Johannes Cornelis. I am truly sorry that you were disturbed during by noise on your recent stay with us. I wish we could have resolved this for you during your visit; the comfort of our guests is one of our top priorities and our team are on hand 24/7 to help. We hope for another opportunity to exceed your expectations in the future. Kind regards, Kristine

Dear Aris, Thank you for your review. We aim to surprise our guests with unique designs and a cosy atmosphere, so we regularly review and update our accommodations to ensure these standards are met. I will ask our Facilities team to check this room as a priority. We hope we can welcome you back and please surprise you next time. Kind regards, Olga

Dear Paul, thank you for your review. We are glad to learn that you loved your stay with us, and hope to welcome you back soon for another pleasant experience. Kind Regards, Irene

Thank you for your review, Adah. I am disappointed to learn you were disappointed with the room, and that the cleanliness of the room was not up to our typical standards and for the negative experience we gave you. Our team is on hand 24/7 to assist so I wish we could have resolved this during your visit. I have shared your feedback with the relevant head of department who will review it and take appropriate action. We hope for another opportunity to welcome you back and pleasantly surprise you. Kind regards, Senami

Thank you for your message, Paul,We are delighted you enjoyed your stay, and that you were gratified with the warm welcome from our lovely colleagues. We cannot wait to welcome you back! Kind regards,

Dear Panagiotis, thank you for your review. We are saddened to learn that your stay with us fell short of expectations. Due to security reasons, our rooms for 2 adults and 2 kids come with a sofa bed suitable for the extra guests. We are sorry that this impacted your experience. Hopefully, this will not deter you from staying with us again, as we do hope to welcome you back soon to truly impress you. Kind Regards, Irene

Thank you for your nice message, Paul,We are happy that you experienced very friendly service from our staff. We hope that we can provide you with another relaxing experience on your next visit with us. Kind regards,