My husband parked our truck right outside the doors so I had a short distance to walk after having back surgery. We were told we aren’t allowed to stop there. After checking in and clearly struggling to stand I’m given a room on the 4th floor. Not a huge problem because maybe they were busy but would have been much nicer to be closer. Then my room key doesn’t work. So my husband goes downstairs, no one’s at the desk because the girl is bringing me pillows(I asked for this, thank you). When she approaches, her key also doesn’t work. So she informs me the door handle is broken and lets me in with a key. I was never offered a physical key, so now I’m in my room and can’t leave. My husband goes to get food and has to come back twice that I have to get up to let him in, while still struggling to walk. No sort of compensation offered or really even an apology.