エジプト綿のシーツ、高級寝具、セーフティボックス (室内)、遮光カーテン
利用可能日を確認

ラディソン コレクション ホテル ロイヤル マイル エジンバラの口コミ

5 out of 5
ラディソン コレクション ホテル ロイヤル マイル エジンバラ
1 George IV Bridge, Edinburgh, Scotland

口コミ

9.0

とても素晴らしい

評価 10 - 1000 件の口コミ中 614 件が非常に良い" "
評価 8 - 1000 件の口コミ中 264 件が良い" "
評価 6 - 1000 件の口コミ中 78 件が普通" "
評価 4 - 1000 件の口コミ中 29 件が不満" "
評価 2 - 1000 件の口コミ中 15 件が非常に不満" "

9.2/10

清潔度

9.2/10

スタッフとサービス

8.6/10

設備とサービス

9.0/10

施設のコンディションと設備

5.6/10

環境への配慮

口コミ

10/10 (非常に良い)

Koji、Derby

良かった点 : 清潔度、スタッフとサービス、設備とサービス
This hotel is very good. But the ventilation fan has been a little noisy.
2019 年 11 月に 1 泊滞在
Georgios Miliaras からの返信 (投稿日 : 2019 年 11 月 23 日)
Dear Koji, Thank you for your great evaluation and for the feedback. We are always looking to improve our facilities and your contribution is essential to us. We are looking forward to seeing you again in the future. Kind regards, Georgios Miliaras, Night Manager

8/10 (良い)

宿泊されたお客様

出張, グループ旅行
良かった点 : スタッフとサービス、設備とサービス
フロントの方がとても親切で、気持ちよく利用することが出来ました。
2019 年 8 月に 6 泊滞在
Radisson Collection からの返信 (投稿日 : 2019 年 10 月 7 日)
Dear Guest, Thank you for your lovely review. We hope to welcome you again. Kindest Regards Abbie Guest Service Executive

6/10 (普通)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度
確か５星と記載があったように思うが、、、せいぜい４星のレベル。残念であった。
2019 年 8 月に 2 泊滞在
Radisson Collection からの返信 (投稿日 : 2019 年 10 月 7 日)
Dear Guest, Thank you so much for your lovely review we are glad you found our facilities useful. We hope to welcome you again. Kindest Regards Abbie Guest Service Executive

8/10 (良い)

MASAKO

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
エジンバラ城からも近いです
2019 年 7 月に 1 泊滞在
Radisson Collection からの返信 (投稿日 : 2019 年 8 月 3 日)
お客様、 お城のすぐ近くの私たちの素晴らしいロケーションにコメントしていただきありがとうございます。 私達はあなたが私達とあなたの滞在を楽しんだことを本当に願っています、そしてまた私達は将来あなたを歓迎することを願っています。 ご多幸を祈る アビー ゲストサービスエグゼクティブ ラディソンコレクションエジンバラ

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2018 年 7 月に 1 泊滞在
Laura Bからの返信 (投稿日 : 2018 年 8 月 7 日)
Dear Guest, Thank you for taking a second to rate your recent stay. We are happy that you had a pleasant time, and we would love to welcome you again in the near future. Kind regards, Laura B Guest Services

10/10 (非常に良い)

Eri

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
すべてにおいて完璧です。
利便性、清潔感、スタッフの対応、併設されたレストラン、すべて最高でした。
General Managerからの返信 (投稿日 : 2016 年 10 月 8 日)
あなたの非常に親切なレビューをありがとうございました。私たちは、エジンバラで再びお会いしたいと考えています。 Ann Enneguess-Connor Front Office Manager

8/10 (良い)

スコット、東京

良かった点 : 清潔度、スタッフとサービス
ロイヤルマイル通りに面していて立地が最高
中はややデザインホテルみたいな作りだが、良いホテルだった。 ちょうどミリタリータトゥーの時期だったせいか、宿泊代が高く、そこまでのレベルのホテルではないと思った。

6/10 (普通)

ひで、福岡市

良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
ロイヤルマイル沿いですが、ウェバリー橋からは登りになっていて、ラゲージ持っての移動がきつかった。
宿を決める際に地図上で見ると、エジンバラ城に繋がるロイヤルマイル沿いでセント・ジャイルズの隣と観光地のベストローケションと思ったのですが、実際にはオールドタウン側には坂を登っていかねばなりませんでした。スーツケース引いての移動は結構きつかったです。 部屋は広くて快適でしたが、デザイナー色が強く、町並みを描いた壁面や紫色がベースのシャワールームなどは各人で好みが分かれるところかと… あと、低層階だとセント・ジャイルズ側の展望にもあまり期待しない方がよろしいかと。 朝食付ということでしたが、卵などの暖かい物は追加料金が要るようでした、パン類にサーモンやハム、ヨーグルト等があるので朝食としては追加しなくても十分でしたが…

10/10 (非常に良い)

Fujii、東京都

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
古い街の中心にある最先端モダンなホテル
ロケーション、スタッフの対応、ホテルの設備、朝食、どれをとっても最高のホテルだと思います。 観光にもとても便利な場所です。 駅からの道が少し難しいですが、分かってしまえばとても簡単で、帰りは下り階段＆下り坂だけなのでホテルから５分で楽々駅に到着します。
サラからの返信 (投稿日 : 2016 年 3 月 18 日)
彼らは非常に高く評価されているお言葉のために感謝します。私たちは、それがエジンバラでの滞在のためのから自分をベースに最適な場所です、あなたは場所がとても便利な発見喜んでいます。 私たちはすぐに再びあなたを歓迎したいと考えています。 敬具 サラ ゲストサービスエグゼクティブ

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice stay in the heart of town
It is fashionable room. but I felt like I was sleeping on the street. It was in the peak season and people were loud on the street after the midnight. Also lighting from the building across the street was bit shiny when I get to bed. But it was convenient and nice interior.

8/10 (良い)

Stefan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 8 月に 4 泊滞在

2/10 (非常に不満)

GEORGE

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was closed your Pic was from a year ago it is covered in scaffolding and not open for 6 months I paid in advance and had to pay again at a sister Hotel (Raddisson) who demanded £2900. when I had pd over £3400 to Expedia. When can I expect my money back ? Overall a disaster by Expedia No info on change of hotel and you still advertise the one I booked as open ??? George Kennedy Bettex@mac.com Tel 07785316171
2022 年 8 月に 7 泊滞在

10/10 (非常に良い)

John

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wonderful location, comfy towels, excellent breakfast. Great atmosphere. Quiet. Restaurants right next door. Large bathtub.
2022 年 5 月に 4 泊滞在

2/10 (非常に不満)

Richard

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Closed hotel on arrival
The hotel was closed on the dAY of arrival,
2021 年 10 月に 3 泊滞在
Will Harringtonからの返信 (投稿日 : 2021 年 11 月 7 日)
Dear Richard, Thank you for your review. Please accept my apology, as you mentioned the hotel is indeed closed for renovation works. We were able to move your booking to our sister hotel Radisson Blu, located just a few minutes from ourselves and I hope you had a pleasant stay. Thanks again for your review and I hope we can welcome you To Radisson Collection in future. Kind Regards, Will Harrington Front Office Manager

10/10 (非常に良い)

Emma

2021 年 9 月に 2 泊滞在

2/10 (非常に不満)

Angela

CLOSED
The hotel has been closed for sometime for extensive work to the building. The hotel only rang us the day before to tell us and hotels.com are still selling rooms. Please check…..
2021 年 9 月に 2 泊滞在
Will Harringtonからの返信 (投稿日 : 2021 年 11 月 7 日)
Dear Angela, Thank you for your review. Please accept my apology, as you mentioned the hotel is indeed closed for renovation works. We were able to move your booking to our sister hotel Radisson Blu, located just a few minutes from ourselves and I hope you had a pleasant stay. Thanks again for your review and I hope we can welcome you To Radisson Collection in future. Kind Regards, Will Harrington Front Office Manager

10/10 (非常に良い)

john

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 7 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

2021 年 7 月に 1 泊滞在

6/10 (普通)

Laura

気になった点 : 施設のコンディションと設備、客室の快適度
Disappointing
Disappointing, we booked for radisson collection and received a call day before saying due to building work we were being moved to radisson blu, we were told our room would be upgraded 2 levels to a premium and we would get free parking so thought that was reasonable. My expectations for what we paid were pretty high, over £400 for 2 nights inc breakfast, What we got was distinctly average and no where near worth what we paid. The room was cold, dark and very dreary, no remote for TV, no milk for tea/coffee, no mini bar, no walk in shower, just a bath with shower in it. Staff at reception were pleasant and friendly so no fault there at all. Breakfast again disappointing, had to send back as it was cold for reheating! We paid extra for breakfasts but were so disappointed on the Saturday we went elsewhere on the Sunday! I’m honestly not one for complaining and had we only paid maybe £100 -£150 it would have been ok, however for what we paid s it was so disappointing, would not recommend at all!
2021 年 5 月に 2 泊滞在

4/10 (不満)

David

家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備、客室の快適度
2021 年 5 月に 2 泊滞在

4/10 (不満)

Olgha

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Stay in Raddisson Blue when booked at Collection h
To whom it may concern, I booked your 5 * Collection hotel in Edinburg for a high price, without realising that as the NHS worker I have a discount. I was advised that I could get an upgrade due to this and rebooked again. Then I was told that your Collection hotel will be still closed at the time of my stay. So I was rebooked at the Radisson Blue, which was disappointing in itself as this is 4* hotel. I was promised further upgrade if available. The hotel was empty on the day if our arrival. I asked reception for the promised upgrade but was told that this was already done. The room was a suit, which I was promised initially but see the photos below please. Stains, scratches, really not something that you expect when you intend to stay in a 5* hotel and especially when you pay for it! Disappointing even more knowing that the hotel was empty and closed for long periods of time due to SARS-CoV2 pandemic and at least stains could of been cleaned! Friendly staff at the breakfast though! Kind regards, Dr Asatiani
Stains on the sofa
Stains on the sofa
Stains on the sofa
Scratches at the bed’s headboard
2021 年 5 月に 2 泊滞在

10/10 (非常に良い)

Warren

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Radisson over and beyond!
Great stay. Team on point throughout the difficult Covid period
2020 年 12 月に 2 泊滞在
Fabioからの返信 (投稿日 : 2020 年 12 月 22 日)
Dear Warren, Thank you for your review and for staying with us. We hope to see you soon!

6/10 (普通)

Julian、Frankfurt, Hessen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Sehr gute Lage! Ansonsten kein 5-Sterne-Standard, höchstens 4. Geschmacklose Lobby, düsterer Frühstücksraum. Frühstück auch dürftig. Zimmer dafür ganz nett, aber kein Luxus. Ein gesichtsloses Hotel wie jedes andere, mit vernünftigem Standard. Nichts Besonderes. Personal allerdings sehr freundlich.
2020 年 10 月に 5 泊滞在
Fabioからの返信 (投稿日 : 2020 年 10 月 18 日)
Dear Julian, Thank you for your feedback and for your recent stay with us. I am sorry you were not impressed by our hotel, unfortunately due to Coronavirus, most of our services have been suspended, we hope to shine again soon. Best Regards,

10/10 (非常に良い)

Richard、Essex

ペット同伴の旅行, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was perfect. Reception Staff were friendly and very helpful even when I collected my car from the sister hotel Radisson Blu car park. The room and location were excellent. Breakfast and the lady in the breakfast room were lovely. I would definitely recommend and stay again.
2020 年 10 月に 1 泊滞在
Alinaからの返信 (投稿日 : 2020 年 10 月 6 日)
Dear Richard, Thank you for your feedback regarding your stay at Radisson Collection Hotel, Edinburgh. We are pleased to hear that you enjoyed your time with us. We hope to welcome you back to our hotel in the near future. In the meantime, please, stay safe. Warm regards, Front Office Team

6/10 (普通)

C

気になった点 : スタッフとサービス
Too stark
No bar or restaurants open. A bit too modern for me. A bit stark
2020 年 10 月に 1 泊滞在
Fabioからの返信 (投稿日 : 2020 年 10 月 5 日)
Dear guest, Thank you for staying in our hotel and for your business. I am sorry for the outlets being currently closed, we are looking forward to open them very soon. Best Regads,

10/10 (非常に良い)

Mark、Ilkley

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Straightforward and welcoming despite all the COVID hurdles
2020 年 9 月に 1 泊滞在
Radisson Collection からの返信 (投稿日 : 2020 年 10 月 1 日)
Dear Mark, Thank you very much for you your feedback we are so pleased to see you enjoyed your stay with us. Kind Regards, Abbie.

10/10 (非常に良い)

Lauren

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 9 月に 2 泊滞在
Fabioからの返信 (投稿日 : 2020 年 9 月 29 日)
Dear Lauren, Thank you for your recent stay with us. I am glad to read you have enjoyed your stay with us. We invite you to visit us again soon. Best Regards,

10/10 (非常に良い)

Vito、Glasgow

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was fantastic, the staff were great. They were so helpful, attentive and friendly, anything you needed they got it. The cleanliness of the rooms and public bathrooms in the hotel were outstanding really surprised in the best way possible. The beds were comfy, you can cast Netflix and Spotify to the tv so you are always entertained in the room. 10/10 stay and will definitely be visiting again.
2020 年 9 月に 2 泊滞在
Barbara - Front Office Supervisorからの返信 (投稿日 : 2020 年 9 月 29 日)
Dear Vito, thank you for taking the time to leave your feedback on your recent stay in our hotel. We are delighted to see you enjoyed yourself and appreciated the high standard of our cleanliness, one of our main focuses during these strange times. I will pass your nice comments to rest of our staff. We hope to welcome you back in the future. In the meantime, please, stay safe. Best Regards.

10/10 (非常に良い)

宿泊されたお客様

2020 年 9 月に 1 泊滞在
Fabioからの返信 (投稿日 : 2020 年 9 月 29 日)
Dear guest, Thank you for your recent stay with us. I am glad to read you have enjoyed your stay with us. We invite you to visit us again soon. Best Regards,

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
September City Break
Room was spacious, comfortable and clean. Bed and rainfall shower were particular highlights. Location was perfect for a city centre break with little to no noise from outside heard. Reception staff were polite and helpful as were waiting staff in restaurant. The only improvement that could be made would be that service at breakfast was a little slow but staff were keen to apologise and rectify this when it was raised.
2020 年 9 月に 1 泊滞在
Barbara - Front Office Supervisorからの返信 (投稿日 : 2020 年 9 月 29 日)
Dear guest, thank you for taking the time to leave your feedback on your recent stay in our hotel. We are delighted to see you enjoyed yourself, liking in particular our rooms and amazing location. I apologise for the slowness at breakfast, but thank you for the feedback. It will help us improve our service. I will pass your nice comments to rest of our staff. We hope to welcome you back in the future. In the meantime, please, stay safe. Best Regards.

10/10 (非常に良い)

Erika、Zanica (BG)

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel di design moderno posizionato in modo ottimale a due passi dalla Royal Mile. Mi hanno positivamente colpito sia la pulizia esemplare della struttura sia la cortesia dello staff. Inoltre, ho riscontrato la massima attenzione per le procedure di contrasto al Covid-19 negli ambienti comuni. Alla reception ci hanno offerto un upgrade gratuito alla camera di categoria superiore e ci hanno permesso di effettuare un check in anticipato ed un late check out. Ottima la colazione. Non ho riscontrato elementi negativi durante il mio soggiorno.
2020 年 9 月に 2 泊滞在
Fabio Angelinoからの返信 (投稿日 : 2020 年 9 月 27 日)
Gentile Erika, fa molto piacere ricevere un feedback così positivo, farò in modo che anche i miei colleghi possano leggerlo. La aspetto di nuovo presso la nostra struttura. Cordiali Saluti,

8/10 (良い)

Karen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great hotel, great location.
Beautiful hotel in an ideal location for exploring Edinburgh. Check in was friendly and quick. Our room was on the third floor overlooking Victoria Street. Very quiet. A small room but with plenty of space and good storage. The bedside tables are rather low but we found we adjusted to this. Bathroom is lovely with a fabulous walk in shower with rainfall head. Felt very high end. Super comfortable beds with soft linen, good pillows and a duvet that was cosy but not heavy. Air conditioning in the room was a bonus. Car parking was at the Radisson Blu hotel resulting in a short walk up the Royal Mile. Covid meaures were good throughout the hotel but meant that the bar was not open for evening drinks. Not major but would’ve been nice to relax with a drink in the evening without having to leave the hotel. Would definitely recommend this hotel and will definitely be back.
2020 年 9 月に 2 泊滞在
George からの返信 (投稿日 : 2020 年 9 月 26 日)
Dear Karen, Thank you so much for showing patience, understanding and appreciation toward us during hard time like this. We are extremely happy to hear you received good customer service and found the hotel to your liking. We are looking forward to seeing you soon again in the near future. Thank you so much. Kind regards, Night Manager Georgios Miliaras

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
2020 年 9 月に 1 泊滞在
George からの返信 (投稿日 : 2020 年 9 月 26 日)
thank for your evaluation. Please see to contact us in case you would like to share more information about your stay with us. Kind regards, Night Manager Georgios Miliaras

4/10 (不満)

Mark

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Not particularly happy with the fact that although the hotel had been booked since January we were not informed that there would be no facilities open at the hotel and also not told at check in also when emailed the fact it was a special birthday celebration no effort was made although they said they would if they could the hotel certainly wasn’t full we struggled to find anywhere to eat first night
2020 年 9 月に 3 泊滞在
George からの返信 (投稿日 : 2020 年 9 月 26 日)
Dear Mark, We are sorry to hear you were left unhappy with some of our service limitations. We understand this was frustrating however our front desk team would have been at your disposal if you needed help with making dinner or lunch reservations. I still hope we can see you possibly again in the future under different circumstance. Thank you for staying with us. Kind regards, Night Manager Georgios Miliaras

10/10 (非常に良い)

Kirsten

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 9 月に 1 泊滞在
Georgeからの返信 (投稿日 : 2020 年 9 月 21 日)
Thank you so much for your evaluation and for staying with us. Kind regards, Night Manager Georgios Miliaras

10/10 (非常に良い)

Frances

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Edinburgh staycation!
Our stay was very good as we should have been on a cruise for my husband’s 60th but this was cancelled due to Covid. The hotel was excellent & in a prime location for the Castle & the Royal Mile. The only negative was the main restaurant & bar was closed, which would have been good to know in advance as we then had to go out each night for dinner and we had planned to stay in the hotel for meals
2020 年 9 月に 2 泊滞在
Georgeからの返信 (投稿日 : 2020 年 9 月 21 日)
Dear Frances, Thank you for your review and your positive feedback. We are most excited to hear you enjoyed your stay and found your property adequate to your needs. We are looking forward to seeing you again in the near future. Kind regards, Night Manager Georgios Miliaras

8/10 (良い)

宿泊されたお客様

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Overall a great hotel, just some building works starting early morning opposite the room.
2020 年 9 月に 1 泊滞在
Radisson Collection からの返信 (投稿日 : 2020 年 9 月 18 日)
Dear Guest, Thank you very much for your wonderful review, we appreciate your feedback. We understand how it can be inconvenient when some of the building around have some building works. We try were possible to arrange a suitable time for works to being but as the building is not owned by us we do not have power to enforce another propertys building schedule. We hope we can welcome you again soon. Kind Regards, Abbie Guest Service Executive Radisson Collection Edinburgh

8/10 (良い)

Jane

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Lovely hotel but we booked this hotel as it had a nice bar, so if we had any problems accessing the local bars due to Covid 19 we would have somewhere to go. Unfortunately when we arrived to check in we were told the bar was closed by could use the Radisson Blu bar, this was disappointing but not a problem! Come 1930 we were struggling to access local bars so went to the Radisson Blu bar to be told that it was full and could not get a drink. I appreciate that during these times (Covid19) things are very different but if we had been told the bar would be closed we would of chosen another hotel. We also booked breakfast in the hotel for the Sunday morning which was lovely and very well organised but were then charged for 4 breakfasts instead of 2, which has now been refunded. We have used the Radisson hotel on numerous occasions without any problems but were very disappointed on this occasion.
2020 年 9 月に 1 泊滞在
Radisson Collection からの返信 (投稿日 : 2020 年 9 月 18 日)
Dear Jane, Thank you for you feedback we are pleased to see that for the most part you enjoyed your stay with us. Certainly due to COVID-19 many things have had to change so that we may be in compliance with the restrictions placed upon us. It has been a difficult time and although we have tried our best to keep a sense of normality somethings we have just not been able to keep the same. Every change and restirction has been accurately updated on our website and through our other booking partners with so many changes happening in the country we encourage guests to read through the new terms and restrictions to familiarise themselves before coming. Despite this we hope to welcome you again. Kind Regards, Abbie Guest Service Executive

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Room was perfect, clean tidy and modern, service at reception was hassle free,polite and quick. Our only disappointment was the bar bein closed,Which wasn’t stated when we booked. We were directed to the sister hotel where the bar was open but on arrival we’re turned away as bar was full and staff not very helpful! No option to book a table either
2020 年 9 月に 1 泊滞在
Georgrからの返信 (投稿日 : 2020 年 9 月 18 日)
Thank you for your feedback and we apologise for any inconvenience encountered at our sister property. We will see to forward your comments and raise further investigation. We thank you for choosing to stay with us and we hope that you overall enjoyed your time at our property. Kind regards, Night Manager Georgios Miliaras

8/10 (良い)

Raymond

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
anniversary trip
Hotel was nice and room good size. Breakfast good but a little limited, but overall we had a great stay
2020 年 9 月に 1 泊滞在
Georgeからの返信 (投稿日 : 2020 年 9 月 18 日)
Dear Raymond, Thank you for your review. We are happy to hear you had a good stay and we are sorry that our breakfast was not as good as you hoped. We will take all of your feedback under examination and see how we can improve our services for better results. We thank you for your honesty and for choosing to stay with us. Kind regards, Night Manager Georgios Miliaras

10/10 (非常に良い)

steven

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 9 月に 1 泊滞在
George からの返信 (投稿日 : 2020 年 9 月 8 日)
Dear Steven, Thank you so much for this amazing review. We are greatly satisfied to hear you had a great stay and we hope to see you again in the foreseeable future. Kind regards, Night Manager Georgios Miliaras

8/10 (良い)

宿泊されたお客様

2020 年 9 月に 1 泊滞在
Guest Services からの返信 (投稿日 : 2020 年 9 月 8 日)
Dear Guest, Thank you very much for your 4 out of 5 review. We appreciate your feedback. Kind Regards Radisson Collection Edinburgh

10/10 (非常に良い)

宿泊されたお客様

2020 年 9 月に 1 泊滞在
Guest Services からの返信 (投稿日 : 2020 年 9 月 8 日)
Dear Guest, Thank you very much for your 5 out of 5 review. We appreciate your feedback. Kind Regards Radisson Collection Edinburgh

6/10 (普通)

Richard

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice but too hot!
Lovely hotel in a great spot. Room could not be cooled with the AC. Also disappointing they Spa was not open as this was a reason for booking and there was no announcement of the facility not being available at booking.
2020 年 9 月に 2 泊滞在
George からの返信 (投稿日 : 2020 年 9 月 7 日)
Dear Richard, Thank you for your feedback. We apologise for not having our on-site spa open however the service is still available at our sister property, The Radisson Blu. Regardless of all we apologise for the inconvenience and we thank you in advance for your patience and understanding. Kind regards, Night Manager Georgios Miliaras

6/10 (普通)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
2020 年 9 月に 1 泊滞在
George からの返信 (投稿日 : 2020 年 9 月 7 日)
Thank you for your review. Please, if you wish to provide us with more detail about your stay do not hesitate to contact us via email on operator.edinburgh@radissoncollection.com Kind regards, Night Manager Georgios Miliaras

6/10 (普通)

Ronica

2020 年 8 月に 3 泊滞在
George からの返信 (投稿日 : 2020 年 9 月 18 日)
Dear Ronica, Thank you for your evaluation. In case you would like to share more about your experience please do not hesitate to contact us privately. Kind regards, Night Manager Georgios Miliaras

10/10 (非常に良い)

John

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Amazing
We had an amazing stay. We booked a premium room but were very lucky to be upgraded to a junior suite. The views from the room were incredible looking over Arthur's seat and the city. We will 100% be rebooking again in the future.
2020 年 8 月に 2 泊滞在
Fabioからの返信 (投稿日 : 2020 年 8 月 31 日)
Dear John, Thank you for staying in our hotel and for your lovely feedback. We hope to welcome you again here soon.

2/10 (非常に不満)

宿泊されたお客様

気になった点 : スタッフとサービス
wouldnt class as 5 star
Parking too far and expensive Breakfast was too slow
2020 年 8 月に 2 泊滞在
Fabioからの返信 (投稿日 : 2020 年 8 月 26 日)
Thank you for your message and we do apologise for the slow service on Breakfast. We do hope you will reconsider to visit us again.

6/10 (普通)

宿泊されたお客様

2020 年 3 月に 8 泊滞在

10/10 (非常に良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Location, location, location. That's all I want to say.
2020 年 3 月に 3 泊滞在