テラス / パティオ

デルタ ホテルズ バイ マリオット エディンバラの口コミ

4 out of 5

口コミ

8.0

とても良い

評価 10 - 156 件の口コミ中 58 件が非常に良い" "
評価 8 - 156 件の口コミ中 53 件が良い" "
評価 6 - 156 件の口コミ中 27 件が普通" "
評価 4 - 156 件の口コミ中 10 件が不満" "
評価 2 - 156 件の口コミ中 8 件が非常に不満" "

8.2/10

清潔度

8.4/10

スタッフとサービス

7.8/10

設備とサービス

7.8/10

施設のコンディションと設備

8.2/10

環境への配慮

口コミ

2/10 (非常に不満)

Peggy

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The air conditioning in this hotel does not work. You are not able to set the temperature. Reported to front desk but no one from maintenance works on weekends so we were offered a noisy fan. Also the shower water pressure is very very very low. Not much more than a trickle. The food at the restaurant was good but they need another coffee machine.
2024 年 5 月に 1 泊滞在

8/10 (良い)

Liliana、St Andrews

出張
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス
I booked because I had an early flight and in contrast with other hotels around this one has an indoor pool, however, the pool was full of children in a class so not a lot of chance to relaxed quietly there. I also had to work and decided to bring my laptop to the restaurant, which at that moment was crowded with a Scottish wedding (pipes and all). The room was bigger than expected, although old fashioned and the tv did not work. I could hear noise in the hallway. Nevertheless, the staff was friendly and the hotel is close to a bus stop to the airport and a very convenient shopping mall.
2024 年 5 月に 1 泊滞在
Receptionからの返信 (投稿日 : 2024 年 5 月 26 日)
Thank you for your feedback Liliana, we do hope you did enjoy your stay here and we hope to welcome you back in the future for a much better stay.

10/10 (非常に良い)

Elizabeth

良かった点 : 清潔度、スタッフとサービス
2024 年 5 月に 1 泊滞在
Delta by Marriott Edinburghからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you

10/10 (非常に良い)

Maria

良かった点 : 清潔度、スタッフとサービス
2024 年 5 月に 1 泊滞在
Delta by Marriott Edinburgh からの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you.

6/10 (普通)

Heidi

Overall good, some areas in the bathroom werent very clean. Headboard on the bed is a bit tatty. Smelt a bit damp in the bedroom
2024 年 5 月に 1 泊滞在
Delta by Marriott Edinburghからの返信 (投稿日 : 2024 年 5 月 20 日)
We apologise we for falling short of your expectation. I assure you that all you identified will be addressed and corrected. Thank you for your honest feedback.

8/10 (良い)

Peggy

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Rooms were comfortable and clean. Service staff good at their jobs. The only issue was the TV in the room had no signal and although we mentioned it , nothing was done.
2024 年 5 月に 4 泊滞在
Receptionからの返信 (投稿日 : 2024 年 5 月 15 日)
Thank you for your feedback Peggy, we hope you did have a lovely time here with us and we hope to welcome you again in the future for a better stay.

10/10 (非常に良い)

Maria

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Receptionからの返信 (投稿日 : 2024 年 5 月 14 日)
Thank you for your feedback Maria, we hope you had a wonderful stay here with us and we hope to welcome you again soon.

8/10 (良い)

Andrew

家族旅行
良かった点 : 清潔度、スタッフとサービス
Needed to request sufficient toilet paper and extra towels. No hot water for showers on the morning of check out. Service requested yielded no response.
2024 年 5 月に 2 泊滞在
Receptionからの返信 (投稿日 : 2024 年 5 月 9 日)
Thank you for your feedback Andrew, we hope you did enjoy your stay here with us and we hope to welcome you again in the future for a better stay.

6/10 (普通)

Beverley

家族旅行
気になった点 : 清潔度、設備とサービス
The hotel on the whole wasn't too bad, but given the brand, reputation and cost, we felt disappointed. The revolving doors need sorting out. The bedroom was an excellent size with very comfy beds. There were no storage drawers in the room The shower screen did not prevent water from flowing onto the floor. We used the towels to mop this up. The non slip surface on the bath was not non slip, so getting in and out was precarious The equipment in the gym needs to be upgraded, the covers on most of the workout benches and seats were cracked or broken, so not hygienic at all. The floor in the ladies changing room in the spa area was saturated, and had clumps of long hair on the floor. The sense of poor hygiene seemed to be a real issue. The quality and choice of food for breakfast was excellent. The staff were friendly, accommodating and very attentive. The location of the hotel was great, very close to the airport, but not in the flypath. The bus stops into the city centre were a few minutes walk away, which made getting around very easy. The buses ran 24/7
2024 年 4 月に 4 泊滞在
Receptionからの返信 (投稿日 : 2024 年 5 月 4 日)
Thank you for your feedback Beverley, we do apologise for everything that had happened during your stay here with us and I will make sure this is reported back to our managers and looked into. We do hope to welcome you again in the future for a much better stay.

2/10 (非常に不満)

J

気になった点 : スタッフとサービス
There was a very long queue to check in and not enough staff! It was also VERY VERY SLOW, staff didn’t apologise for keeping guests waiting! Worse - after all that the key fob given didn’t work!! Tried to telephone and NO ONE ANSWERED. So had to go down to reception again int the long queue to get a new key.
2024 年 4 月に 1 泊滞在
Receptionからの返信 (投稿日 : 2024 年 5 月 2 日)
Thank you for your feedback, we do apologise about the wait you encountered but the hotel has been fully booked at the moment and the staff are doing their best for all guests. We do hope to welcome you again in the future for a better stay.

4/10 (不満)

Diana

家族旅行
This property is far away from city center. You have to request for your room to be serviced and even if you do submit your request it will not be cleaned or serviced. We submitted the room to be cleaned and service again to find out that they did not even replaced the almost gone toilet paper and did not take away dirty wine glasses. Expensive, not convenient and poor service.
2024 年 4 月に 3 泊滞在
Receptionからの返信 (投稿日 : 2024 年 4 月 16 日)
Thank you for your feedback Diana, we are very sorry to hear about the issues you had during your stay here. I will report these back to the relevant managers for you to have this looked into for you. We do hope to welcome you again in the future.

2/10 (非常に不満)

Linda

Reservation was supposed to be for Aug. 9 NOT April 9. Correct reservations have now been made.
2024 年 4 月に 1 泊滞在
Receptionからの返信 (投稿日 : 2024 年 4 月 12 日)
Thank you for your feedback, I do hope you got the reservations that you made sorted. We do look forward to welcoming you in August.

8/10 (良い)

Parameshwaran

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel was good for a family accommodation.
2024 年 3 月に 3 泊滞在
Receptionからの返信 (投稿日 : 2024 年 4 月 8 日)
Thank you for your feedback Parameshwaran, we hope you had a wonderful stay here with us and we hope to welcome you again in the future.

2/10 (非常に不満)

Corina

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 3 泊滞在
Receptionからの返信 (投稿日 : 2024 年 4 月 5 日)
Thank you for your feedback Corina, we apologise if your stay wasn't up to your standard. Please let us know if there is anything we could have done for you to make it a better stay. We do hope to welcome you back in the future.

10/10 (非常に良い)

Flavia Monique

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good experience.
2024 年 3 月に 1 泊滞在
Receptionからの返信 (投稿日 : 2024 年 3 月 31 日)
Thank you for your feedback Flavia, we hope you had a wonderful stay here with us and we hope to welcome you again in the future.

10/10 (非常に良い)

Lauren

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very clean, lovely staff. Would definitely stay again.
2024 年 3 月に 1 泊滞在
Receptionからの返信 (投稿日 : 2024 年 3 月 30 日)
Thank you for your feedback Lauren, we hope you had a wonderful stay here with us and we hope to welcome you back in the future for an equally good stay.

10/10 (非常に良い)

Emil Stankov

出張
良かった点 : 設備とサービス
Everything was fine. Absolutely no problem. Highly recommended! Thanks
2024 年 3 月に 2 泊滞在
Receptionからの返信 (投稿日 : 2024 年 3 月 25 日)
Thank you for your feedback Emil, we hope you had a wonderful stay here with us and we hope to welcome you again in the future.

8/10 (良い)

Gilang

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Receptionからの返信 (投稿日 : 2024 年 3 月 5 日)
Thank you for your feedback Gilang, we hope you had a wonderful stay here with us and we hope to welcome you again in the future.

10/10 (非常に良い)

Seth

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A fabulous idea it was visiting your lovely hotel. Great value and convenience for our final night in Scotland, will absoloutely recommend. The pool and spa facilities were a very pleasant surprize. Thankyou
2024 年 3 月に 1 泊滞在
Receptionからの返信 (投稿日 : 2024 年 3 月 4 日)
Thank you for your review Seth, we hope you had an amazing stay here with us at Delta Hotels and we hope to welcome you back in the future.

6/10 (普通)

Azrah

出張, カップルで旅行
良かった点 : スタッフとサービス
Outside of the building looks pretty new however inside rooms are dated and require work. First room toilet wouldn’t work second room we went in it was just dated bathroom needs attention easy fixes are visible doesn’t look ascetically pleasing. Staff where nice pool area needs full re vamp as steam room seem to be not working sauna was old and damaged. Place just needs good clean and better touch up.
2024 年 3 月に 1 泊滞在
Receptionからの返信 (投稿日 : 2024 年 3 月 3 日)
Thank you for your feedback Azrah, I will report these back to the relevant departments for you and we do hope to welcome you in the future for a better stay.

8/10 (良い)

Jane

良かった点 : 清潔度、施設のコンディションと設備
Great hotel but could be better
Overnight whilst attending the rugby at Murrayfield. Handy for parking and transport. When we got into the room at night wished to watch TV but it kept switching off and same again in morning. Reported it - room 314- at checkout and were told nothing could be done as it’s the weekend and no maintenance staff. Receptionist didnt really seem that interested and not overly apologetic. Lovely room but need better pillows (1 not enough and 2 too much) and duvet certainly would have seen better days. Down at bottom of each section. Shame as room was great spacious well decorated
2024 年 2 月に 1 泊滞在
Receptionからの返信 (投稿日 : 2024 年 2 月 26 日)
Thank you for your feedback Jane, we do hope you had a nice stay here with us and I will make sure and report your comments back to the relevant managers. We do hope to welcome you back again in the future.

8/10 (良い)

Sudeep

2024 年 2 月に 1 泊滞在
Receptionからの返信 (投稿日 : 2024 年 2 月 23 日)
Thank you for your feedback Sudeep, we hope you had a lovely stay here with us and we hope to welcome you back in the future.

8/10 (良い)

Maria

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
4 stars because we went for a night just to enjoy the spa as on the website it was written that it closes at 9pm,we arrived at 6:30 and they informed as that it’s closing at 7..so we did not use the spa at all as we left the next morning.
Receptionからの返信 (投稿日 : 2024 年 2 月 23 日)
Thank you for your feedback Maria, we do hope you enjoyed your stay here, we do apologise about the leisure time however on the weekend they close at an earlier time stated on their opening times. We do hope you visit us again in the future where you can have a chance of using these facilities.

10/10 (非常に良い)

Victoria

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 3 泊滞在
Receptionからの返信 (投稿日 : 2024 年 2 月 23 日)
Thank you for your feedback Victoria, we hope you had a wonderful stay here with us and we hope to welcome you again in the future.

8/10 (良い)

Tommy

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
Receptionからの返信 (投稿日 : 2024 年 2 月 18 日)
Thank you for your feedback Tommy, we hope you had a lovely stay here with us and we hope to welcome you back in the future.

6/10 (普通)

Kirsten

良かった点 : 清潔度、客室の快適度
Decent airport hotel
Decent hotel for an overnight stay, noisy rooms with lots of sounds from corridors and adjoining rooms. Very basic offering (additional fee to park in their car park, additional fee for WiFi, etc)
2024 年 2 月に 1 泊滞在
Receptionからの返信 (投稿日 : 2024 年 2 月 18 日)
Thank you for your feedback Kirsten, we hope you had a nice stay here with us and hope to welcome you again in the future.

10/10 (非常に良い)

Patrick

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 3 泊滞在
Receptionからの返信 (投稿日 : 2024 年 2 月 17 日)
Thank you for you review Patrick, we do hope you enjoyed your stay here with us and we hope to welcome you again in the future.

8/10 (良い)

Stephen

2024 年 2 月に 1 泊滞在
Receptionからの返信 (投稿日 : 2024 年 2 月 17 日)
Thank you for your feedback Stephen, we hope you had a wonderful stay here with us and hope to welcome you again.

8/10 (良い)

Brian

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
Receptionからの返信 (投稿日 : 2024 年 2 月 16 日)
Thank you for your feedback Brian, we hope you had a wonderful stay here with us and we hope to welcome you back in the future.

10/10 (非常に良い)

ABDEL RAOOF

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 3 泊滞在
Receptionからの返信 (投稿日 : 2024 年 2 月 14 日)
Thank you for the review Abdel, we hope you had a lovely stay here with us and we hope to welcome you again in the future for a great stay.

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 2 泊滞在
Receptionからの返信 (投稿日 : 2024 年 2 月 14 日)
Thank you for your review, we hope you had a enjoyable stay here with us and we hope to welcome you back in the future.

8/10 (良い)

Sian

2023 年 12 月に 2 泊滞在
Receptionからの返信 (投稿日 : 2024 年 2 月 15 日)
Thank you for your feedback Sian, We hope you had an enjoyable stay here with us and we hope to welcome you back in the future.

10/10 (非常に良い)

Jakki

2024 年 2 月に 1 泊滞在
Receptionからの返信 (投稿日 : 2024 年 2 月 14 日)
Thank you for your feedback Jakki, we hope you had a lovely stay here with us and we hope to welcome you back in the future.

6/10 (普通)

Kathryn

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
The car park needs urgent attention due to numerous potholes. I wasn't charged for parking this time, as I was ladt December. Rooms are adequate, but charges for food and drink are extortionate. We had 1 pizza and a portion of chips to share. We also had 2 glasses of Malbec each and the bill was over £77. I consider £13.50 for a glass of wine to be very very high. I can buy 2 bottles of decent wine for that price. Very disappointed and unhappy with the costs.
2024 年 2 月に 1 泊滞在
Receptionからの返信 (投稿日 : 2024 年 2 月 14 日)
Thank you for your feedback Kathryn, the car park is something we are actively working on so please bear with us. We will pass your comments on the the restaurant manager for review. We do hope to welcome you again in the future.

8/10 (良い)

Fiona

家族旅行
良かった点 : 設備とサービス
Had 2 night stay. Definite value for money
2024 年 2 月に 2 泊滞在
Receptionからの返信 (投稿日 : 2024 年 2 月 14 日)
Thank you for your feedback Fiona, we hope you had an enjoyable stay here with us and we hope to welcome you again in the future.

8/10 (良い)

Andy

出張
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Great spa
Large hotel. Somewhat dated though swimming gym, pool and spa were great.
2024 年 2 月に 1 泊滞在
A Akramからの返信 (投稿日 : 2024 年 2 月 10 日)
thank you for your response and we are glad that you enjoyed the facilities and will take your feedback onboard

6/10 (普通)

Stuart

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Clean and decent 4 star standard except (1) a shower that was stuck at a low height and broken - kept detaching from the wall (2) air con vents that just fell off the wall, leaving gaping holes
2024 年 2 月に 1 泊滞在
Eleanorからの返信 (投稿日 : 2024 年 2 月 8 日)
Thank you for your feedback Stuart, we hope you enjoyed your stay with us and apologise for the issues you encountered during your stay. I will pass on your feedback to our maintenance team to ensure these issues are resolved. Thank you for choosing Delta Hotels by Marriott Edinburgh, we hope to welcome you back to the hotel soon.

10/10 (非常に良い)

Charles

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
Eleanorからの返信 (投稿日 : 2024 年 2 月 8 日)
Thank you for your review, Charles. We are delighted you enjoyed your stay with us and hope to welcome you back to the hotel soon.

10/10 (非常に良い)

Gordon

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent Stay
Friendly welcome at check in. Lovely spacious room with a wonderful separate bath and shower. Good breakfast although as in most hotels that don’t provide table service to order the “hot” food becomes cold very quickly. Thoroughly enjoyed our evening meals within the bar. Efficient checkout. Will certainly return.
2024 年 1 月に 4 泊滞在
A AKRAMからの返信 (投稿日 : 2024 年 2 月 7 日)
Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

8/10 (良い)

Robert

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A good base for a trip to Edinburgh.
We stayed while visiting our son in Edinburgh. The room was good. The hotel Gym and Swimming pool etc are a really good facility. Staff we interacted with were friendly and helpful. We would have no hesitation in using the hotel next time we are in Edinburgh. It was a good price and access into town on public transport easy.
2024 年 1 月に 4 泊滞在
A AKRAMからの返信 (投稿日 : 2024 年 2 月 7 日)
Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

10/10 (非常に良い)

Mrs Wendy A

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Overnight
Friendly helpful staff comfortable room with air con
2024 年 1 月に 1 泊滞在
A AKRAMからの返信 (投稿日 : 2024 年 2 月 7 日)
Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Review
Amazing stay! Went to the sauna and steam rooms which was so relaxing after the week. Comfy sleep!
2024 年 1 月に 1 泊滞在
A AKRAMからの返信 (投稿日 : 2024 年 2 月 7 日)
Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

8/10 (良い)

suzanne

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
A AKRAMからの返信 (投稿日 : 2024 年 2 月 7 日)
Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

8/10 (良い)

Caris

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Overall a great stay, would be better if the restaurant was open but bar was sufficient!
2024 年 1 月に 11 泊滞在
A AKRAMからの返信 (投稿日 : 2024 年 2 月 7 日)
Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

8/10 (良い)

Hashim

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
A AKRAMからの返信 (投稿日 : 2024 年 2 月 7 日)
Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

10/10 (非常に良い)

Vicki-Lyn

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Property was a distance from most places, but did not find this too much of an issue and taxis were readily available and the hotel and staff were 5 star. Buses and trams easy to get to. Highly recommend
2023 年 12 月に 5 泊滞在
A AKRAMからの返信 (投稿日 : 2024 年 2 月 7 日)
Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

10/10 (非常に良い)

Torbjörn

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 3 泊滞在
A AKRAMからの返信 (投稿日 : 2024 年 2 月 7 日)
Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

10/10 (非常に良い)

John

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
A AKRAMからの返信 (投稿日 : 2024 年 2 月 7 日)
Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

10/10 (非常に良い)

Jenna

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great hotel for exploring Edinburgh
Stayed here for a few nights over the new year and it was perfect for what we needed. Really good location for being close to the airport but also a short walk to the local tram line for getting in and out of the city. The hotel itself was great, staff were all attentive and helpful. The pool and spa facilities were a great extra to have after a long day of walking. Rooms were clean and tidy, was nice to have a bath tub in the room. Overall a great experience!
2023 年 12 月に 3 泊滞在
A AKRAMからの返信 (投稿日 : 2024 年 2 月 7 日)
Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

8/10 (良い)

Shaun

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good hotel close to tram/train station for journey to Edinburgh centre Good breakfast Very good pool with sauna & steam room
2023 年 12 月に 3 泊滞在
A AKRAMからの返信 (投稿日 : 2024 年 2 月 7 日)
Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!