4/10 (不満)
Regina
カップルで旅行
2025 年 9 月 29 日
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Room 215 - trash in the bathroom, 2 rolls of toilet paper, 1 empty, 1 had 30 sheets, maybe (I have a picture); no washcloths no bath mat towel. two bath towels, so when done with showers used bath towel as a floor towel.
Bathroom door did not close (I have picture)
Room door, in an accessible room, was extremely hard to open.
1 reading light on the right side of a king bed (I have a picture)
TVs did not work in the whole hotel. Could not get free tv, netflix or Apple TV.
Slight Animal smell
In my opinion, this room should not be reservable. I wanted a room for 1 night. It was $220 - I wish I had reserved at any of the less expensive hotels, as while there may have been issues, it would have been around $100.
Room was quiet. And there were 6 hooks in the bathroom - most places have 1.
And yes, when I checked out, I listed all the problems and showed the pictures to McKenzie, as the Manager was not in (It was 8am). As it was a 3rd party reservation (they told me when I called to find out how to get the TV to work and was told most of the hotel's TVs had a problem) there was nothing they could do.
I have stayed at Hamptons before - never again.
For a national brand, I expect a certain standard, like toilet paper, a bathroom door that closes.
None of these issues alone is worth complaining about. But there were too many too ignore, especially the bathroom issues.
I have no complaints about the front desk, but they couldn't do anything.
Regina
2025 年 9 月に 1 泊滞在