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レジデンス イン バイ マリオット アルバニー イースト グリーンブッシュ / テクバレーの口コミ

3 out of 5
レジデンス イン バイ マリオット アルバニー イースト グリーンブッシュ / テクバレー
3 Tech Valley Dr, East Greenbush, NY

口コミ

8.8

非常に良い

評価 10 - 197 件の口コミ中 114 件が非常に良い" "
評価 8 - 197 件の口コミ中 57 件が良い" "
評価 6 - 197 件の口コミ中 10 件が普通" "
評価 4 - 197 件の口コミ中 9 件が不満" "
評価 2 - 197 件の口コミ中 7 件が非常に不満" "

9.2/10

清潔度

9.2/10

スタッフとサービス

8.6/10

設備とサービス

8.8/10

施設のコンディションと設備

8.2/10

環境への配慮

口コミ

8/10 (良い)

Michael

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 2 泊滞在

10/10 (非常に良い)

Jacquelyn

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excellent
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Jasmine

2024 年 1 月に 2 泊滞在

6/10 (普通)

Garima

2024 年 1 月に 2 泊滞在

4/10 (不満)

RAJESH、North andover

2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

James

家族旅行
We got our requested ground floor and a free upgrade as well .Then in the morning had a wonderful breakfast that was included with the room fee👍 Staff we friendly and helpful What more could you hope for 😃
2023 年 11 月に 1 泊滞在

2/10 (非常に不満)

Lekisha

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Stay was terrible. Room had maintenance issues that staff was aware of before renting to me. Such a disgusting experience
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Robert

2023 年 12 月に 1 泊滞在

8/10 (良い)

Jeffrey

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Overall good place.
Overall was good. They are doing work during the day so there is a lot of banging around. WiFi was horrible. Even after doing the upgrade. Confirmed it on three different devices.
2023 年 11 月に 7 泊滞在

6/10 (普通)

Mastour

出張, 家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Nothing
2023 年 7 月に 14 泊滞在

10/10 (非常に良い)

Kevin

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great place to stay.
2023 年 8 月に 1 泊滞在
Residence Inn by Marriott East Greenbushからの返信 (投稿日 : 2023 年 9 月 5 日)
Thank you for taking the time to review our property!! We look forward to hosting you again.

2/10 (非常に不満)

Chris

家族旅行
気になった点 : 清潔度、施設のコンディションと設備
2023 年 8 月に 1 泊滞在
Residence Inn by Marriott East Greenbushからの返信 (投稿日 : 2023 年 9 月 5 日)
Thank you for taking your time to provide your honest feedback regarding our property. We appreciate you for choosing our hotel for your overnight accommodation needs.

10/10 (非常に良い)

Soheila

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Peaceful, kind staff, clean
2023 年 8 月に 1 泊滞在
Residence Inn by Marriott East Greenbushからの返信 (投稿日 : 2023 年 9 月 5 日)
Thank you for taking the time to review our property!! We look forward to hosting you again.

10/10 (非常に良い)

Tom

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff was absolutely amazing. Every person we interacted with was super pleasant, helpful, and made our trip that much nicer.
2023 年 8 月に 2 泊滞在
Residence Inn by Marriott East Greenbushからの返信 (投稿日 : 2023 年 9 月 5 日)
Thank you for taking the time to review our property!! We look forward to hosting you again.

2/10 (非常に不満)

Natalie

2023 年 8 月に 1 泊滞在
Residence Inn by Marriott East Greenbushからの返信 (投稿日 : 2023 年 9 月 5 日)
Thank you for taking your time to provide your honest feedback regarding our property. We appreciate you for choosing our hotel for your overnight accommodation needs.

4/10 (不満)

Julie

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
Pro: the staff were excellent, great customer service and very welcoming. Cons: the sofa bed had a rip, a mysterious stain and the mattress was so thin you could feel all the coils. The pool water felt questionable in that we wondered if it was treated with any chlorine at all and we were worried we'd pick up an infection after swimming it in (we made sure to shower afterwards and scrub our kids clean). The breakfast was unappealing, the scrambled eggs seemed simultaneously under cooked and over cooked. However, everything worked, check in and out was smooth, it was easy to find off the highway and made for a convenient place to sleep during our road trip.
2023 年 7 月に 1 泊滞在
Residence Inn by Marriott East Greenbushからの返信 (投稿日 : 2023 年 9 月 5 日)
Thank you for taking your time to provide your honest feedback regarding our property. We appreciate you for choosing our hotel for your overnight accommodation needs. We greatly appreciate your kind words in reference to our staff! Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations.

6/10 (普通)

宿泊されたお客様

家族旅行
良かった点 : 客室の快適度
Improvement needed
We were disappointed in several things: - trash from previous guests was not taken out - no bed linens available in the room for sleeper sofa, even though in the reservation I mentioned that our party consists of three adults. We had to go to front desk and ask for it. - limited amount of towels, not enough for 3 adults - unpalatable breakfast - problems with plumbing in the room.
2023 年 7 月に 1 泊滞在
Residence Inn by Marriott East Greenbushからの返信 (投稿日 : 2023 年 9 月 5 日)
Thank you for taking your time to provide your honest feedback regarding our property. We appreciate you for choosing our hotel for your overnight accommodation needs. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations.

4/10 (不満)

Kathleen

ペット同伴の旅行, 家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Thr room was very musty, mildew odor. One manager was rude. Staff were courteous
2023 年 7 月に 7 泊滞在
Residence Inn by Marriott East Greenbushからの返信 (投稿日 : 2023 年 9 月 5 日)
Thank you for taking your time to provide your honest feedback regarding our property. We appreciate you for choosing our hotel for your overnight accommodation needs.

8/10 (良い)

John、Plympton

小さなお子様連れの家族旅行
良かった点 : 清潔度、施設のコンディションと設備
Clean and average accommodations. Staffing shortage caused us a late checkin due to room availability. Staff was friendly, just short handed.
2023 年 6 月に 1 泊滞在
Residence Inn by Marriott East Greenbushからの返信 (投稿日 : 2023 年 9 月 5 日)
Thank you for taking the time to review our property!! We look forward to hosting you again.

10/10 (非常に良い)

Jessica

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was a great suite and more than enough for our overnight stay. Property included many features we would have taken advantage of if we stayed longer!
2023 年 5 月に 1 泊滞在
Residence Inn by Marriott East Greenbushからの返信 (投稿日 : 2023 年 9 月 5 日)
Thank you for taking the time to review our property!! We look forward to hosting you again.

8/10 (良い)

Crystal

家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 客室の快適度
Overall, decent. Could use some TLC
1 night family trip. Pros: excellent, safe location. Front desk staff very quick and friendly. Room was clean, living space was spacious. Cons: Bedroom was very small, very little space to move around the bed. Room could use some TLC, paint chipping, ac/heat vent was clearly coming off on ceiling and when it kicks on it is VERY loud. Bed- absolutely not comfortable and the pillows were practically flat. If you are on the bottom floor, be prepared to hear lots of noise if children are upstairs. Breakfast was decent hotel breakfast. It is fine for a quick trip, but not sure it was worth the price.
2023 年 5 月に 1 泊滞在
Residence Inn by Marriott East Greenbushからの返信 (投稿日 : 2023 年 9 月 5 日)
Thank you for taking your time to review our property. We appreciate you for choosing our hotel for your overnight accommodation needs while you were in the East Greenbush area. It was a pleasure to have you as our guest, and we look forward to hosting your accommodation soon again.

10/10 (非常に良い)

Robert

ペット同伴の旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was awesome! Very friendly. Morning breakfast was excellent. The only item that should be fixed - all suites should have a king sized bed versus a std queen. Would make it more comfortable. Other than that - will definitely stay there again!
2023 年 4 月に 2 泊滞在
GMからの返信 (投稿日 : 2023 年 4 月 28 日)
Thank you!!

10/10 (非常に良い)

Robert、Carrollton

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Friendly staff. Good food. Hot tub wasn't working, but other than that It was a great experience.
2023 年 4 月に 3 泊滞在
GMからの返信 (投稿日 : 2023 年 4 月 28 日)
Very sorry about the hot tub. Professional are working on a solution! Thank you.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Overall good
Overall, good. There was no shower gel on the room, however.
2023 年 3 月に 1 泊滞在
GMからの返信 (投稿日 : 2023 年 4 月 28 日)
We do have shower gel at the desk for your future stay! Just ask and we can provide.

4/10 (不満)

Deepthi

2023 年 3 月に 1 泊滞在

8/10 (良い)

PATRINA

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
If your looking for a quiet, safe and comfortable place to recharge from a busy workday than this is the hotel for you. The staff is friendly. The surroundings beautiful. And the amenities are on point.
2023 年 2 月に 2 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Accommodating
Very accommodating staff and a great breakfasts
2023 年 2 月に 2 泊滞在

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great
2022 年 10 月に 1 泊滞在
Kyle Radzyminskiからの返信 (投稿日 : 2022 年 11 月 26 日)
Thank you for the great review!

8/10 (良い)

Tajae

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great stay
Friendly staff and a great place to stay for a day or a few. The room and surrounding property was very clean. I have no complaints to give.
2022 年 9 月に 1 泊滞在

8/10 (良い)

Ingrid

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2022 年 7 月に 1 泊滞在

10/10 (非常に良い)

Victoria

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Pleasant surprise
This hotel was a very pleasant surprise. It is on the older side but it was clean and well maintained. The pool did need to be updated but it was a nice size pool. The breakfast was great, had a good selection of breakfast food. Will definitely be staying there again!
2022 年 6 月に 1 泊滞在

10/10 (非常に良い)

Carolyn

2022 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2022 年 5 月 16 日)
Hey Carolyn thank you for the score! We hope to see you again soon!

6/10 (普通)

Fabricio

出張, 家族旅行
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
sink clogged, not so much fruit option at breakfast, printer doesn't work, bathroom ventilation doesn't work as well
2022 年 3 月に 6 泊滞在

2/10 (非常に不満)

Tara

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This review is for Residence inn East Greenbush NY. It was myself, my best friend and our 2 children. Upon walking in to the lobby area I smelled a heavy chlorine odor and that should have been an indication of what was to come but instead I discounted it as the pool must be close . We went to our room got changed and decided to take a dip in the pool immediately, after all that is what the kids were looking forward to most of all. Immediately my eyes started to burn . I thought maybe I was experiencing some sort of sensitivity since I have not been swimming in a while. My godson who's birthday it happened to be, which was the reason for our visit. A nice evening of relaxing in the hotel suite and to swim in the pool since that's his favorite thing to do. Also just to spend some quality time together as a family as I work two jobs. My Godson is a 9 year old autistic young boy who happens to have asthma. His breathing became so labored because of the heavy chlorine , that he started coughing, couldn't catch his breath and his mother had to rush him to the room to use his inhaler. My daughter who does not have asthma could only stand about 2 more minutes before we both ran out of the pool area. For the remainder of the night my chest hurt and my breathing felt labored .My daughter was sick all evening waking up and eventually vomiting all over herself and bed room. I never recieved an apology or follow up from hotel staff. Families beware of the health and saftey risk.
2022 年 2 月に 1 泊滞在

8/10 (良い)

Nicole

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
My only concern was that some things were not cleaned. Things that someone else might not notice like the bathroom door was black with fingerprints and the bathroom sink had a glob of toothpaste in it when we arrived. Other than that, everything else was good. Thank you.
2022 年 2 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 1 月に 1 泊滞在

10/10 (非常に良い)

Glaucia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 1 月に 2 泊滞在

6/10 (普通)

Tim

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
First of all the staff was great, very friendly and responsive. The property itself was dated and in need of an upgrade. The icemaker did not work, a dresser drawer fell out and almost broke my foot, no exhaust fan in bathroom. There were no USB ports in suite (in a hotel on Tech Valley Drive). Great people, great location, needs investment.
2021 年 12 月に 3 泊滞在

10/10 (非常に良い)

Raymond Hemingway

ペット同伴の旅行, 家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Awesome stay great staff
2021 年 12 月に 3 泊滞在

8/10 (良い)

Kimberly

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 10 月に 1 泊滞在

10/10 (非常に良い)

Carl

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 8 月に 2 泊滞在
Residence Inn by Marriott East Greenbushからの返信 (投稿日 : 2021 年 9 月 10 日)
Thank you for taking the time to review our property!! We look forward to hosting you again. Sincerely, Hiroko Gier, Director of Sales

10/10 (非常に良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice place
2021 年 7 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place to stay and kid friendly! I am very happy with our visit. Only problem we encountered but not really a problem, other guest weren’t respectful of the pool area leaving there mess. Other than that staff was great, rooms were great. I’m very happy
2021 年 5 月に 1 泊滞在
Residence Inn by Marriott East Greenbushからの返信 (投稿日 : 2021 年 5 月 26 日)
Thank you for taking your time to review our property. We appreciate you for choosing our hotel for your overnight accommodation needs while you were in the East Greenbush area. We do our best to make sure we provide all of our guests the services that they need to make their stay as comfortable while being away from home. We greatly appreciate your kind words in reference to our hotel and staff! It was a pleasure to have you as our guest, and we look forward to hosting your accommodation soon again. Sincerely, Hiroko Gier, Director of Sales

4/10 (不満)

MARYJANE

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 客室の快適度
Ask how close you are to the clothes washer room
Stayed there a few times for business, all very nice. This time awoken at about 1230 am by pumping noise called front desk, was told there should be nothing making noise and would be checked into. Noise stopped started again after a bit. Called front desk again was told too busy to look into. Noise changed to an off balance clothes washer bumping sound. Called front desk again was told there was a clothes washing area but no policy on hours of use. Had to change rooms, wondering if I will stay there again as it is a hotel not a laundry mat.
2021 年 4 月に 1 泊滞在
Residence Inn by Marriott East Greenbushからの返信 (投稿日 : 2021 年 5 月 26 日)
Thank you for taking your time to provide your honest feedback regarding our property. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent this from occurring in the future. Sincerely, Hiroko Gier, Director of Sales

4/10 (不満)

Nicholas

家族旅行
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Marriott should be embarrassed by this hotel.
First and foremost, the staff was very friendly and just as helpful as they could be. It was very apparent that this place was lacking in leadership from upper management. They seemed understaffed and overwhelmed. The entry way and front lobby were visibly dirty and a bit run down, the hallways and elevator appeared to have not been vacuumed in some time. Also there was a strong odor of Marijuana in the hallways. The room was clean enough however was missing some amenities, that were easily obtained by going to the front desk. The real disappointment, aside from the unkempt common areas, was the bathroom. The tub/shower didn’t drain properly so you were left standing in several inches of dirty water that was backing up from the drain and even worse yet was when we came in from a long day out and went to bathe our children and had no hot water to do so. I’m pretty surprised that Marriott has its name on this place. We will be looking elsewhere for a place to stay next time we’re in town.
2021 年 4 月に 2 泊滞在
Residence Inn by Marriott East Greenbushからの返信 (投稿日 : 2021 年 4 月 14 日)
Thank you for taking your time to provide your honest feedback regarding our property. We appreciate you for choosing our hotel for your overnight accommodation needs. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent this from occurring in the future. Once again, thank you for your valued feedback and please feel free to contact me directly should you wish to discuss this in person. Sincerely, Hiroko Gier, Director of Sales

10/10 (非常に良い)

宿泊されたお客様

2021 年 4 月に 2 泊滞在
Residence Inn by Marriott East Greenbushからの返信 (投稿日 : 2021 年 5 月 26 日)
Thank you for taking the time to review our property!! We look forward to hosting you again. Sincerely, Hiroko Gier, Director of Sales

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Wonderful
Our experience was wonderful! After a 12 hour drive from NC to Buffalo and then a 5 hour trip from Buffalo to East Greenbush with a family of 4 and a dog, we were welcomed by hotel staff warmly. The hotel was very clean and well maintained inside and out. Our room was spacious and very clean. We did find that our refrigerator smelled very strongly like fish. Probably from the last guest. Not a huge deal. We were hoping for a rollaway bed to be available as we have 2 teenage boys who couldn't share the small pull out sofa bed. So they took turns on the floor. When we booked there were no 2 bedroom suites available. However it was only a small inconvenience. The staff at the front desk were gracious enough to keep the pool open later so that we would have time to swim and relax after the long trip. Our boys enjoyed playing basketball and of course the pool. We are very very happy with our stay and will absolutely book there again in the future when we come back to visit friends and family. Thank you Residence Inn by Marriott for making us feel at home while away from home.
2021 年 4 月に 3 泊滞在
Residence Inn by Marriott East Greenbushからの返信 (投稿日 : 2021 年 4 月 14 日)
Thank you for taking your time to review our property. We appreciate you for choosing our hotel for your overnight accommodation needs while you were in the East Greenbush area. We greatly appreciate your kind words in reference to our hotel and staff! It was a pleasure to have you as our guest, and we look forward to hosting your accommodation soon again. Sincerely, Hiroko Gier, Director of Sales

6/10 (普通)

宿泊されたお客様

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備、客室の快適度
Noisy and not really clean
While the staff were lovely, this was the noisiest hotel I have ever stayed at: barking dogs, people partying in their rooms with the door open, the heating system sounding like an engine. The hotel wasn’t very clean in any of the common areas, and it wasn’t possible to get an extra towel.
2021 年 3 月に 2 泊滞在
Residence Inn by Marriott East Greenbushからの返信 (投稿日 : 2021 年 4 月 14 日)
Thank you for taking your time to provide your honest feedback regarding our property. We appreciate you for choosing our hotel for your overnight accommodation needs. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. Once again, thank you for your valued feedback and please feel free to contact me directly should you wish to discuss this in person. Sincerely, Hiroko Gier, Director of Sales

8/10 (良い)

Roy

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 3 月に 1 泊滞在
Residence Inn by Marriott East Greenbushからの返信 (投稿日 : 2021 年 4 月 14 日)
Thank you for taking the time to review our property!! We look forward to hosting you again. Sincerely, Hiroko Gier, Director of Sales

10/10 (非常に良い)

MARYJANE

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 3 月に 1 泊滞在
Residence Inn by Marriott East Greenbushからの返信 (投稿日 : 2021 年 4 月 14 日)
Thank you for taking the time to review our property!! We look forward to hosting you again. Sincerely, Hiroko Gier, Director of Sales