East Biddle Lake Natural Area

Parking is hard to find. Overnight valet expensive

The bar closes at 10. The restaurant won't seat you without a "reservation" even though it's half empty. They probably have a staff shortage but won't admit it. Lobby tables left un-bussed. We had to do it ourselves. Room service, vacuums, etc are left in the hall for multiple days, let alone hours. And those nice, clear shower doors? Accumulated soap scum from previous guests. The beds were comfortable and the rooms quiet, which was the most important. Overall, a disappointing experience.

We chose this hotel for its convenient location within walking distance of a concert hall, restaurants, and shops, and importantly, for its self-parking option. Self-parking in downtown is surprisingly hard to find, so that was a big plus. The hotel is older and on the smaller side, but well maintained. The one area that could use more attention is the edges of the walls and glass doors in the bathroom, which needed a more thorough cleaning. One unexpected surprise: there is no in-room coffee unless you request it. Worth knowing before you arrive. Our reservation was for two adults and a 15-year-old child, and all three of us checked in together. The sofa bed bedding was not in the room, and when we called the front desk, we were told we should have requested it at check-in. Our child is 15 and taller than both parents, so it should have been clear that three people cannot share a king bed. Having the sofa bed bedding already in the room, or simply asking at check-in, would go a long way in making guests feel well taken care of. It does not hurt to ask.