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8/10 Good
Cat
Aug 26, 2024
It was a pleasant experience but tarnished by the front door situation and hot water.
The location was amazing and the view was fantastic. It was spacious, clean and tidy. The kitchen was fully stocked to a high standard. The fridge was in excellent condition as was the cooker and other appliances. It was a nice touch that we were given milk and Welsh cakes as a welcome gift. The beds were comfortable and the bed linen was to an excellent standard. The lounge was relaxing and well sized. The sunroom on the back of the property was lovely and very useful especially with kids, but could do with some blinds.
The front door handle broke off as we tried to enter the property. Therefore, we telephoned an emergency number for Finest Retreats. They were very helpful and kept us updated about the situation. However, we had to wait 3 days before a locksmith could come. We had to enter via the garage door which was rusty and sticking. We did not have any hot water from the taps for our entire stay. However, the shower worked and was very good. The outside of the property requires maintenance and an upgrade. We would consider staying again in the future as long as an upgrade has been carried out. We were compensated for the unfortunate inconvenience.