The hotel is just very nice with the usual Hilton grade. A small bad point is no grocery store nearby. Even a water pet bottle I had to buy at the hotel bar at an expensive price. I was told I have to walk 30 min to get to the closest grocery store. By the way, you should not walk outside if you do not think you are big and strong. I walked outside and felt some danger.
Great hotel, great location. Overall stay was good. Staff very friendly and helpful. Would like complementary bottled water in room daily which was not provided. Great facilities and modern finishes.
Kugan
2020 年 12 月に 16 泊滞在
6/10 (普通)
Mohamed Zeyn
2020 年 12 月 23 日
良かった点 : 客室の快適度
気になった点 : スタッフとサービス、施設のコンディションと設備
Disappointed Hilton Stay
I was extremely disappointed with the overall service considering this hotel is rated as a 5-star hotel.
It took 3 attempts to make telephonic contact with the reception desk when calling to enquire about the parking options. When I arrived at the hotel, the elevator to the lobby was out of service. The key card system was offline so had to be escorted to the room and the key delivered later. The furniture looked very poor and had water damage. There were stains on the curtain that looked like blood. Water was leaking from the ceiling that woke us which I reported and was promised that a service person would come to follow up which never materialized. I ordered a halaal meal for a specific time at breakfast as suggested by your hotel guide however when I got to the restaurant, there was no special catering waiting for me and my wife. I am sure that Hilton will just offer a standard response as usual and not make up for this poor experience.
Mohamed Zeyn
2020 年 12 月に 1 泊滞在
8/10 (良い)
Chisha
2020 年 12 月 20 日
Chisha
2020 年 12 月に 1 泊滞在
8/10 (良い)
Donald
家族旅行
2020 年 12 月 14 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Improve your overal breakfast
It was satisfactory but the breakfast leaves much to be desired. I am sure you can do better here