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ダーバン スパの口コミ

3 out of 5
ダーバン スパ
57 Oliver Tambo Parade, Durban, KwaZulu-Natal

口コミ

7.2

良い

評価 10 - 9 件の口コミ中 3 件が非常に良い" "
評価 8 - 9 件の口コミ中 3 件が良い" "
評価 6 - 9 件の口コミ中 1 件が普通" "
評価 4 - 9 件の口コミ中 0 件が不満" "
評価 2 - 9 件の口コミ中 2 件が非常に不満" "

6.8/10

清潔度

9.0/10

スタッフとサービス

8.6/10

施設のコンディションと設備

口コミ

10/10 (非常に良い)

kaleesha

良かった点 : 清潔度、客室の快適度
2024 年 2 月に 2 泊滞在
Durban Spaからの返信 (投稿日 : 2024 年 2 月 7 日)
Hi Kaleesha, we're pleased to have delighted you with a holiday worthy of a perfect rating . We trust that our fun-filled facilities kept you entertained, and that the soothing views provided the ultimate in relaxation for you. Can't wait to host you again!

2/10 (非常に不満)

Itumeleng Justice

気になった点 : 清潔度、客室の快適度
2021 年 12 月に 3 泊滞在
Durban Spaからの返信 (投稿日 : 2022 年 1 月 13 日)
Hi Itumelanng, We regret that you gave us such a low scoring, we would have loved a detailed review, of your experience, so we can look into rectifying our shortfalls.

2/10 (非常に不満)

宿泊されたお客様

気になった点 : 清潔度、客室の快適度
Terrible bad experience,won't recommend the resort
I had a terrible experience It was the first time I wanted to try out the resort, but I was not welcomed from the time I entered. I was not greeted, but was sent around to fill out forms, after standing in the queue to check in. I requested a room with availability at a high floor, but was told they cannot help me without even checking the system for availability. When I called to request a booking for the jacuzzi, I was told its booked out and I had to call at 7 in the morning. I was not offered a porter to assist with my luggage and had to take it myself. I was treated like this by a white lady, and I tolerated it. But when I came down reception by the evening after change of shift, there was an African lady, she was very accommodating, extremely helpful, she immediately offered me a room on the 13 floor which was available. She told me she'll let me know if there's any cancellation for the jacuzzi since I was only staying there for one night. She also gave me a booking for the first available time slot for the next day for the jaccuzi and allowed us to use the facility even after we checked out. She apologised for our bad experience, and definitely deserves some form of remuneration and acknowledgement.
2021 年 10 月に 1 泊滞在
Durban Spaからの返信 (投稿日 : 2021 年 11 月 10 日)
Dear Guest, Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. We are so sorry that your experience with us fell short of expectations. We will discuss this with Management and our front desk team as this is not reflective of the experience we strive to create for our guests. We’ll do better in the future. Regards.

10/10 (非常に良い)

Busi

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Me and my sister we had a fabulous time we were there to celebrate our birthdays which was on the 27 and 28 the staff was very helpful and friendly
2019 年 10 月に 2 泊滞在

10/10 (非常に良い)

宿泊されたお客様

2019 年 8 月に 2 泊滞在

8/10 (良い)

Sindiswa

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Suggestion
I had a great time, staff so friendly but at the bathroom can you please provide enough toiletries like soap , I know it's self catering but like all other self catering hotels they provide soap , shower gel and body lotion .we had only 1 soap for 3 of us and we did not provide as we use to have in other hotels.
2019 年 5 月に 2 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
DBN Spa review
Awesome convenient except for weather
2018 年 11 月に 4 泊滞在

8/10 (良い)

Mpho

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2018 年 10 月に 2 泊滞在