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ベスト ウエスタン プラス ドゥビューク ホテル & カンファレンス センターの口コミ

2.5 out of 5
ベスト ウエスタン プラス ドゥビューク ホテル & カンファレンス センター
3100 Dodge St, Dubuque, IA

口コミ

8.8

非常に良い

評価 10 - 1001 件の口コミ中 584 件が非常に良い" "
評価 8 - 1001 件の口コミ中 277 件が良い" "
評価 6 - 1001 件の口コミ中 76 件が普通" "
評価 4 - 1001 件の口コミ中 41 件が不満" "
評価 2 - 1001 件の口コミ中 23 件が非常に不満" "

9.0/10

清潔度

9.0/10

スタッフとサービス

8.6/10

設備とサービス

8.8/10

施設のコンディションと設備

8.8/10

環境への配慮

口コミ

4/10 (不満)

Mari

気になった点 : 清潔度、客室の快適度
2019 年 10 月に 1 泊滞在
Maggieからの返信 (投稿日 : 2019 年 10 月 19 日)
Thank you for completing your review regarding your recent stay at the Best Western Plus Dubuque Hotel & Conference Center. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 (非常に良い)

Robert

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Has full service restaurant on-site. Building and property clean. Wish Best Western would stop using small pillows on beds. Staff knowledgable
2024 年 5 月に 1 泊滞在

8/10 (良い)

Kristen

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス、設備とサービス
The pool area is great (9ft deep at one end!) and unique (under an attrium) but the chlorine smell in the rooms around that area is STRONG. I would have preferred that to what our other room smelled like -- the pungent odor of it being a formerly smoking room. Because the hotel is very popular and was very busy we did not request a different room as I am not sure there would have been any alternatives that just smelled neutral (like nothing) or "fresh" or whatever. Generally everything was fine for sleeping, showering and the like. Staff were nice and the morning buffet was okay. I would stay there again but I would try to maybe get a different room away from both the pool and smoking odors next time.
2024 年 5 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you so much for your feedback we really do appreciate it. On behalf of our team we would like to apologize for not exceeding your expectations on our rooms we will do everything we can to not make this a issue again and we hope this does not stop you from staying with us again.

10/10 (非常に良い)

Kevin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 5 月 16 日)
We appreciate you so much for staying with us. We look forward to having you again!

10/10 (非常に良い)

James

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Easy access, clean, friendly helpful staff
2024 年 5 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 5 月 7 日)
We appreciate you for your kind feedback, we look forward to having you again!

8/10 (良い)

Marilyn

Although we were given a non-smoking room, the room smelled like smoke. We checked in late in the evening so we didn’t ask for a different room.
2024 年 5 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 5 月 7 日)
On behalf of our team we sincerely apologize for not exceeding your standards, we hope that doesn't stop you from having us again.

10/10 (非常に良い)

Chris

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
domed indoor pool & hot tub
2024 年 4 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 5 月 2 日)
Your feedback is valued, and we can't wait to welcome you back. Thanks for taking the time to share your positive experience.

10/10 (非常に良い)

Lisa

家族旅行
良かった点 : 設備とサービス
And to this hotel three or four times now and it's a wonderful place. It has a great swimming area and whirlpool, and Old Chicago connected for food and Beverages and breakfast. And it's very close to downtown Dubuque only a 5 minute drive.
2024 年 4 月に 1 泊滞在
Larissa Edwardsからの返信 (投稿日 : 2024 年 4 月 22 日)
Thank you so much for your positive feedback. Your feedback really helps and motivates our team. We look forward to having you again!

10/10 (非常に良い)

Kathy

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very nice central pool area and game area.
2024 年 4 月に 1 泊滞在
Larissa Edwardsからの返信 (投稿日 : 2024 年 4 月 22 日)
Thank you Kathy for your review, we appreciate the kind feedback and look forward to having you again!

8/10 (良い)

Gail、Nixa

2024 年 4 月に 3 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 5 月 7 日)
We are happy to hear you're satisfied with your stay, we look forward to having you again.

10/10 (非常に良い)

Lori

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 4 月 15 日)
Thank you for staying with us. We are pleased to be able to offer you a great experience and comfortable stay. We hope to have you stay with us again soon.

10/10 (非常に良い)

Victoria J.

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Perfect place for family to get together for a weekend.
2024 年 3 月に 2 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 4 月 4 日)
Thank you for the great review! Hope to see you again.

8/10 (良い)

Alaina

家族旅行, 小さなお子様連れの家族旅行, グループ旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Thank you… we will be back!
2024 年 3 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 4 月 4 日)
Thank you for your review. We look forward to having you stay with us again.

4/10 (不満)

Cindy L.、Beloit

家族旅行
良かった点 : 設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
We've always loved staying at this property for its big pool, table games, and open atrium. Unfortunately, this will be our last stay. At check-in, they would not issue us a roll-away. They said that room wasn't eligible for one and if we had booked direct with them, we would've known that. However, we've stayed with them before and it was never an issue. So we drove to Target to get an air mattress. When we got our sheets and blankets delivered, a different employee stated the same thing - if you would've booked direct with us, you would've known you can't have a roll-away with your booking. However, roll-aways are listed on the features on Expedia. Breakfast was good. Lots of hot food options. The pool area was chaotic. I had to get the manager to have them remove a large, long-hair dog from the pool deck. I reminded that that is a health issue. I expect this kind of treatment and problems at a lower-end hotel, not a Best Western Plus.
2024 年 3 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 4 月 4 日)
Thank you for choosing our hotel and for taking the time to provide feedback about your experience at the Best Western Plus un Dubuque.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your experience.

10/10 (非常に良い)

Tracy

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This property was great. It was clean and very convenient. Great hotel, will stay again.
2024 年 3 月に 3 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 4 月 4 日)
Thank you for the great review! Hope to see you again.

4/10 (不満)

Amanda

カップルで旅行, 家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Arrived 40 minutes after check in and our room was not ready yet. Having to wait with 4 young kids was not that pleasant.
2024 年 3 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 3 月 29 日)
We do apologize that your recent experience failed to meet your expectations. Hopefully you will allow us another opportunity in the future to offer you a great stay.

10/10 (非常に良い)

Robert、davenport

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
great pool area
2024 年 3 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 3 月 27 日)
Thank you for the great review! Hope to see you again.

10/10 (非常に良い)

Krista

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great experience overall. We went during the week, so the pool had hardly any other people until Friday rolled around. Water was chillier than I'd like, but didnt bother the kids. Rooms were clean, housekeeping was friendly and made sure we had enough for our family. Will definitely be staying here again!
2024 年 3 月に 4 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 3 月 25 日)
Thank you for staying with us. We are pleased to be able to offer you a great experience and comfortable stay. We hope to have you stay with us again soon.

10/10 (非常に良い)

Tabitha

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great hotel
2024 年 3 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 3 月 19 日)
Thank you for the great review! Hope to see you again.

8/10 (良い)

Linda

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We could bring our dog and there was a dedicated area for her.
2024 年 3 月に 3 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 3 月 19 日)
Thank you for staying with us. We are pleased to be able to offer you a great experience and comfortable stay. We hope to have you stay with us again soon.

6/10 (普通)

Shelby

小さなお子様連れの家族旅行
The kids liked the pool. The breakfast was good. The rooms were pretty standard, nothing too fancy. The pool was extremely over crowded, and the hotel was very noisy. People running up and down the halls until past midnight.
2024 年 3 月に 1 泊滞在
Larissaからの返信 (投稿日 : 2024 年 3 月 13 日)
We sincerely apologize for the noise disturbance that occurred during your stay. We assure you that we will take measures to hopefully have a better outcome in the future.

10/10 (非常に良い)

Jessica

家族旅行, 小さなお子様連れの家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
Pool front room was very loud, it sounds like people had music playing and ping pong tournaments going until well after the pool was closed! Other than that the staff was nice the pool it self was great, the breakfast was good
2024 年 2 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 2 月 27 日)
Thank you for your review. We look forward to having you stay with us again.

4/10 (不満)

Mike

良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
When i booked, i did so for the pool they have. They never bothered to tell me the pool was closed. You owe me a weekend when the pool is back in operation.
2024 年 2 月に 2 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 2 月 27 日)
We do apologize that your recent experience failed to meet your expectations. Hopefully you will allow us another opportunity in the future to offer you a great stay.

10/10 (非常に良い)

Christine

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Pool and hot tub were closed,only disappointment
2024 年 2 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 2 月 27 日)
Thank you for staying with us. We are pleased to be able to offer you a great experience and comfortable stay. We hope to have you stay with us again soon.

6/10 (普通)

Colleen

Didn't expect it to be that busy on New year eve. Could not get into the hot tub due to all the kids sittting in there and using it. Had I known it would have been that busy would have went some where else. Also couldn't get into the room a little earlier.
2023 年 12 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 2 月 27 日)
On behalf of the entire Best Western Dubuque Conference Center we apologize for failing your expectation. Please allow us another opportunity to make your next stay a much more enjoyable one.

10/10 (非常に良い)

Andrew

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice place, nice people, and nice facility. Could use a little updating in the rooms. Had a little trouble with the drain in the bathtub. No guide or info on the tv, so ni idea of what I was going to watch, or what I was watching, unless I knew of it already. Bed was good and comfortable!!
2024 年 2 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 2 月 14 日)
Your feedback is valued, and we can't wait to welcome you back. Thanks for taking the time to share your positive experience.

10/10 (非常に良い)

Alysha

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 2 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 2 月 12 日)
Thank you for the great review! Hope to see you again.

2/10 (非常に不満)

joseph

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Unknown to us when we made our reservation, the pool and rec area was closed. Expedia claimed to not know. The hotel claimed it was noted on their website. We pointed out to them that it was not. Expedia did refund our money. Front desk was closed without warning and no one could be reached for assistance. Only answering machines which were “full”.
2024 年 2 月に 2 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 2 月 12 日)
On behalf of the entire staff of the Best Western Dubuque Conference Center we apologize for failing your expectation. Please allow us another opportunity to make your next stay a much more enjoyable one.

10/10 (非常に良い)

Dean

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice place
2024 年 2 月に 1 泊滞在
Larissa Edwardsからの返信 (投稿日 : 2024 年 4 月 22 日)
We look forward to having you stay with us again!

2/10 (非常に不満)

Mark

気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
The property offered an open pool and play area. The hotel was contacted prior to visit to check on services offered. They guaranteed the pool and play area would be open. We were doing a reunion with five rooms. The services offered were not available.
2024 年 2 月に 1 泊滞在
Hotel managementからの返信 (投稿日 : 2024 年 2 月 7 日)
On behalf of the entire Best Western Dubuque Conference Center we apologize for failing your expectation. Please allow us another opportunity to make your next stay a much more enjoyable one.

8/10 (良い)

Julie

2024 年 1 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 3 月 22 日)
Thank you for your review. We look forward to having you stay with us again.

10/10 (非常に良い)

Kenneth

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent pool area with nice patio.
2024 年 1 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 2 月 3 日)
Thank you for the great review! We look forward to having you stay with us again.

10/10 (非常に良い)

Mike

2024 年 1 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 3 月 22 日)
Thank you for your review. We look forward to having you stay with us again.

10/10 (非常に良い)

Jennifer

家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
It was a very pleasant stay I would definitely go back
2024 年 1 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 1 月 31 日)
We appreciate your choice to stay with us. It was our pleasure to provide you with a delightful and comfortable experience. We eagerly anticipate the opportunity to host you again soon.

10/10 (非常に良い)

Donald

出張
2024 年 1 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 1 月 31 日)
Thank you for the great review! Hope to see you again.

8/10 (良い)

George

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 1 月 31 日)
Your feedback is valued, and we can't wait to welcome you back. Thanks for taking the time to share your positive experience.

8/10 (良い)

Indra

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 1 月に 2 泊滞在
Kiana Coopwoodからの返信 (投稿日 : 2024 年 1 月 22 日)
Thank you for taking your time completing this survey. We look forward to having you again.

6/10 (普通)

paul

家族旅行
Service at the attached Old Chicago was awful. Staff was rude, manager was clueless. If it wasn't so cold we would have left and went elsewhere. Will not be eating there again.
2024 年 1 月に 1 泊滞在
Kiana Coopwoodからの返信 (投稿日 : 2024 年 1 月 22 日)
We would like to extend our apologies for any inconveniences you experienced with our restaurant during your visit. Though the restaurant is managed separately than the hotel, we understand that your overall experience was impacted, and we genuinely regret any difficulties you encountered.Your feedback is invaluable to us, and we want to assure you that we will pass along your comments directly to the management team.

10/10 (非常に良い)

riley

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Townie with Cabin Fever. Pool for 3 Tweens
Live in town. Had a 5 day weekend due to snow & cold with 3 cooped up boy kids. Needed a break from cabin fever. Best pool in town. Requested a poolside room, could see the dudes from our room window. For less than $100, we swam, played ping pong and pool, had the included breakfast buffet, and played board games in the vast, well lit and warm central space by the pool. Our boys (8, 10, and 13) swam from 1200 check in till dinner, after dinner till close at 2200, and after breakfast until 1100 check out. Showers were warm. Beds comfy. Staff hand ample quarters on hand for exchange for the arcade and “Always a winner,” pool-friendly, rubber ducky claw game. Great time. Super cost effective winter escape.
2024 年 1 月に 1 泊滞在
Kiana Coopwoodからの返信 (投稿日 : 2024 年 1 月 22 日)
We are extremely delighted to hear that you enjoyed your stay with us. We hope that you will visit us again soon!

10/10 (非常に良い)

Lacy

出張, カップルで旅行, 家族旅行
2024 年 1 月に 1 泊滞在
Kiana Coopwoodからの返信 (投稿日 : 2024 年 1 月 22 日)
Thank you for taking your time completing this survey. We look forward to having you again.

8/10 (良い)

TIFFANY

小さなお子様連れの家族旅行
My biggest complaint is the HEAVY chlorine smell, the whole swimming area was literally freezing and the condensation above the pool is dripping off the rusty beams into the pool. Beds weren't really comfortable and rooms were hot with fans on. Stay was good still. Staff were friendly and they had a nice breakfast area.
2024 年 1 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 1 月 31 日)
We apologies for the problems you experienced with your stay. Your review will be shared with the management team to improve operations. Once improvements are made, we hope you stay with us again.

10/10 (非常に良い)

Douglas

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 2 泊滞在
Kiana Coopwoodからの返信 (投稿日 : 2024 年 1 月 22 日)
Thank you for taking your time completing this survey. We look forward to having you again.

6/10 (普通)

Regina

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 客室の快適度
The room was so hot and did not stay cool over the night.
2024 年 1 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 1 月 31 日)
We apologies for the problems you experienced with your stay. Your review will be shared with the management team to improve operations. Once improvements are made, we hope you stay with us again.

10/10 (非常に良い)

Amanda

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Love the big area to be able to watch the kids while they swim. The room was very clean and welcoming.
2024 年 1 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 1 月 31 日)
Thank you for the great review! Hope to see you again.

8/10 (良い)

Casey

家族旅行, グループ旅行
良かった点 : 客室の快適度
2023 年 12 月に 1 泊滞在
Kiana C. からの返信 (投稿日 : 2024 年 1 月 7 日)
Thank you for your feedback. We look forward to hosting you again. Front Desk Manager

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 1 月 31 日)
Thank you for your review. We look forward to having you stay with us again.

10/10 (非常に良い)

Natalie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 1 月 31 日)
Thank you for the great review! Hope to see you again.

8/10 (良い)

Jackie

2023 年 12 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 1 月 31 日)
Thank you for your review. We look forward to having you stay with us again.

6/10 (普通)

Morgan

家族旅行
気になった点 : 客室の快適度
2023 年 12 月に 2 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 1 月 31 日)
We do apologize that your recent experience failed to meet your expectations. Hopefully you will allow us another opportunity in the future to offer you a great stay.

10/10 (非常に良い)

Brock

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Worked well
Clean room, great location, the pool area was super cool too if you’re with a group. The elevator was out when we were there but we didn’t need it anyway. Also, the only odd thing for us specifically was that our room was very warm. It’s December and we had to use the air conditioning bc the room kept going up to about 76. Breakfast was fine as well.
2023 年 12 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2023 年 12 月 28 日)
Thank you for staying with us. We are pleased to be able to offer you a great experience and comfortable stay. We hope to have you stay with us again soon.