朝食、ランチ、ディナーに営業 (多国籍料理)

ホリデイ イン & スイーツ ドバイ フェスティバル シティ IHG ホテルの口コミ


口コミ

9.2

とても素晴らしい

評価 10 - 369 件の口コミ中 255 件が非常に良い" "
評価 8 - 369 件の口コミ中 87 件が良い" "
評価 6 - 369 件の口コミ中 10 件が普通" "
評価 4 - 369 件の口コミ中 8 件が不満" "
評価 2 - 369 件の口コミ中 9 件が非常に不満" "

9.4/10

清潔度

9.2/10

スタッフとサービス

9.2/10

設備とサービス

9.2/10

施設のコンディションと設備

9.0/10

環境への配慮

口コミ

10/10 (非常に良い)

Fujita

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
ショッピングモール隣接で、買い物に便利。スタッフも程よい距離感で接してくれる。部屋の広さも十分。広くはないがバスタブもあり寛げる。余計なサービスはなく、機能的で快適なビジネスホテル。 ベッドの隅にゴミが落ちたままだったので、清掃を徹底してもらえたら、言うことなしです。
2023 年 10 月に 1 泊滞在
Christan A.からの返信 (投稿日 : 2023 年 10 月 10 日)
Thank you for your feedback on your recent stay. We appreciate it and will use it to improve.We're glad you liked the hotel's location near the shopping mall and enjoyed the spacious room with a bathtub. We aim to provide a functional and comfortable experience for our guests.We apologize for the oversight with the trash and will address it with our housekeeping team to ensure better cleanliness in the future.We've noted your comments about the staff and will work on enhancing the guest experience to make you feel more welcome.Your feedback is valuable, and we hope you'll stay with us again. We'll strive to make your next visit even better. If you have more suggestions, please share them. Thank you for choosing our hotel.

10/10 (非常に良い)

Shin、Japan

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
モールと接続していて買い物などにも便利。空港も近く、シャトルもある。 ホテル自体も新しく清潔で、朝食のバリエーションもあり満足のクオリティである
2020 年 2 月に 1 泊滞在
Sayed Tayounからの返信 (投稿日 : 2020 年 3 月 3 日)
Dear Shin, Thank you for taking the time to share with us your recent experience. It is a pleasure to hear that you enjoyed your stay with us and we hope to get the chance to welcome you back in near future. Warm regards, Sayed Tayoun, Hotel Manager

8/10 (良い)

宿泊されたお客様

出張, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
空港からも近く、モールへも直結していてとても便利。 施設自体も新しく、夜も最上階のバーでお酒も楽しめるので、この周りで過ごすのにはもってこい
2019 年 10 月に 3 泊滞在
Mathieu van Alphenからの返信 (投稿日 : 2019 年 10 月 22 日)
Dear Anonymous, Thank you for sharing your recent experience with us. We are glad to hear that you enjoyed our roof top bar and we hope to serve you soon again. Best regards, Mathieu van Alphen, Area General Manager IHG Dubai Festival City

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
モールと直結しておりきれいで便利なホテル
新しくて広く清潔なホテルでした。どのスタッフも親切で心のこもった温かいサービスをしてくれました。日本語のスタッフはいません。空港からホテルまではシャトルバスが出ており空港を出た所でピックアップしてくれますが到着が朝だと7:50 9:55しかありません。でも空港からホテルまでは近いのでタクシーを利用しても安価です。タクシーは日本に比べてとても安く、安全に利用できました。ホテルのレストランはビュッフェタイプでメニューも豊富ですが洋食のみです。客室は広く使いやすくて清潔で使い捨てのスリッパが備え付けられています。無料の500mlミネラルウォーターを毎日セットしてくれますが,コーヒーがネスカフェのスティックタイプのインスタントだったのが残念でした。フェスティバルシティモールにはホテルから直接行けます。大きなモールで遅くまで営業しており多くの人で終日賑わっていました。お土産購入に重宝するスーパーマーケットや両替所もあるのでホテルと直結していたのはとても便利でした。快適さや便利さと価格を考慮するとお勧めできるホテルです。
2018 年 11 月に 2 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
ショッピングモールのすぐ隣
ホテルとショッピングモールがつながっているようで軽食やお土産などをカルフールというスーパーで買うことができて便利でした。空等とホテルのシャトルサービスがあるのでホテルに事前に確認してみるといいと思います。
2018 年 10 月に 9 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2018 年 10 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
2018 年 8 月に 6 泊滞在

10/10 (非常に良い)

Maha

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Everything
2024 年 4 月に 1 泊滞在
George Tawfik からの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Maha,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback. Your feedback is extremely valuable for us as we strive to consistently exceed guest expectations in every way. Your comments regarding the hotel location facilities and staff are a delight to read. We are happy to see that your experience is reflecting our actions on our efforts towards guests’ satisfaction. I will certainly share your comment with the team who will be very happy to hear. We do hope that we will be able to welcome you back soon, where every member of our team will do their utmost to deliver dynamic experiences to all of our guests. Warm regards, George Tawfik Assistant Front Office Manager

10/10 (非常に良い)

Sherry

良かった点 : 清潔度、施設のコンディションと設備
Vivek at reception and concierge was exceptionally polite and helpful. He bought our bags to our room at 2am with a cheerful smile after we’d had a very long flight…. He was pleasant!
2024 年 4 月に 2 泊滞在
George Tawfik からの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Sherry,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback. Your feedback is extremely valuable for us as we strive to consistently exceed guest expectations in every way. Your comments regarding the hotel location facilities and staff are a delight to read. We are happy to see that your experience is reflecting our actions on our efforts towards guests’ satisfaction. I will certainly share your comment with the team who will be very happy to hear. We do hope that we will be able to welcome you back soon, where every member of our team will do their utmost to deliver dynamic experiences to all of our guests. Warm regards, George Tawfik Assistant Front Office Manager

10/10 (非常に良い)

XING

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
All
2024 年 4 月に 1 泊滞在
George Tawfik からの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Xing,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.I am happy that you enjoyed your stay with us as well as the facilities of the hotel. We pride ourselves with an engaged team who really ensure that each and every guest that we have feels at home. We hope to welcome you back to Holiday Inn & Suites Dubai Festival City in the near future.A Vibrant Place to Work & PlayWarm regards,George Tawfik Assistant Front Office Manager

8/10 (良い)

Omar

出張, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
good
2024 年 4 月に 7 泊滞在
George Tawfik からの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Omar,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.I am happy that you enjoyed your stay with us as well as the facilities of the hotel. We pride ourselves with an engaged team who really ensure that each and every guest that we have feels at home. We hope to welcome you back to Holiday Inn & Suites Dubai Festival City in the near future.A Vibrant Place to Work & PlayWarm regards,George Tawfik Assistant Front Office Manager

8/10 (良い)

Sonja

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
Nah am Flughafen, die Lage war somit ideal bei den Flugausfällen nach dem Unwetter. Freundliches Personal, Buffet nichts besonderes, aber dafür kann man vom Hotel direkt zur Shopping Mall (Festival City).
2024 年 4 月に 1 泊滞在
George Tawfik からの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Sonja,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.I am happy that you enjoyed your stay with us as well as the facilities of the hotel. We pride ourselves with an engaged team who really ensure that each and every guest that we have feels at home. We hope to welcome you back to Holiday Inn & Suites Dubai Festival City in the near future.A Vibrant Place to Work & PlayWarm regards,George Tawfik Assistant Front Office Manager

10/10 (非常に良い)

Peter

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
George Tawfik からの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Peter,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.Your feedback is extremely valuable for us as we strive to consistently exceed guest expectations in every way. Your comments regarding the hotel location facilities and staff are a delight to read. We are happy to see that your experience is reflecting our actions on our efforts towards guests’ satisfaction.I will certainly share your comment with the team who will be very happy to hear. We do hope that we will be able to welcome you back soon, where every member of our team will do their utmost to deliver dynamic experiences to all of our guests.Warm regards,George Tawfik Assistant Front Office Manager

10/10 (非常に良い)

Sam、Whitestone

2024 年 4 月に 1 泊滞在
George Tawfik からの返信 (投稿日 : 2024 年 5 月 1 日)
Dear Sam,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.Your feedback is extremely valuable for us as we strive to consistently exceed guest expectations in every way. Your comments regarding the hotel location facilities and staff are a delight to read. We are happy to see that your experience is reflecting our actions on our efforts towards guests’ satisfaction.I will certainly share your comment with the team who will be very happy to hear. We do hope that we will be able to welcome you back soon, where every member of our team will do their utmost to deliver dynamic experiences to all of our guests.Warm regards,George Tawfik Assistant Front Office Manager

10/10 (非常に良い)

Amro

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I like all and thank you for a great service
2024 年 4 月に 1 泊滞在
George Tawfik からの返信 (投稿日 : 2024 年 4 月 15 日)
Dear Amro,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.Your feedback is extremely valuable for us as we strive to consistently exceed guest expectations in every way. Your comments regarding the hotel location facilities and staff are a delight to read. We are happy to see that your experience is reflecting our actions on our efforts towards guests’ satisfaction.I will certainly share your comment with the team who will be very happy to hear. We do hope that we will be able to welcome you back soon, where every member of our team will do their utmost to deliver dynamic experiences to all of our guests.Warm regards,George Tawfik Assistant Front Office Manager

10/10 (非常に良い)

Amro

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Thank you for great service
2024 年 4 月に 1 泊滞在
George Tawfik からの返信 (投稿日 : 2024 年 4 月 15 日)
Dear Amro,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.Your feedback is extremely valuable for us as we strive to consistently exceed guest expectations in every way. Your comments regarding the hotel location facilities and staff are a delight to read. We are happy to see that your experience is reflecting our actions on our efforts towards guests’ satisfaction.I will certainly share your comment with the team who will be very happy to hear. We do hope that we will be able to welcome you back soon, where every member of our team will do their utmost to deliver dynamic experiences to all of our guests.Warm regards,George Tawfik Assistant Front Office Manager

2/10 (非常に不満)

Zlata

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
George Tawfik からの返信 (投稿日 : 2024 年 4 月 15 日)
Dear Zlata,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.Your feedback is extremely valuable for us as we strive to consistently exceed guest expectations in every way. Your comments regarding the hotel location facilities and staff are a delight to read. We are happy to see that your experience is reflecting our actions on our efforts towards guests’ satisfaction.I will certainly share your comment with the team who will be very happy to hear. We do hope that we will be able to welcome you back soon, where every member of our team will do their utmost to deliver dynamic experiences to all of our guests.Warm regards,George Tawfik Assistant Front Office Manager

10/10 (非常に良い)

Sarbjit

良かった点 : 清潔度、設備とサービス
Close to airport and shopping
2024 年 3 月に 3 泊滞在
George Tawfik からの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Sarbjit,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.Your feedback is extremely valuable for us as we strive to consistently exceed guest expectations in every way. Your comments regarding the hotel location facilities and staff are a delight to read. We are happy to see that your experience is reflecting our actions on our efforts towards guests’ satisfaction.I will certainly share your comment with the team who will be very happy to hear. We do hope that we will be able to welcome you back soon, where every member of our team will do their utmost to deliver dynamic experiences to all of our guests.Warm regards,George Tawfik Assistant Front Office Manager

10/10 (非常に良い)

Harpreet

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
awesome
2024 年 3 月に 2 泊滞在
George Tawfik からの返信 (投稿日 : 2024 年 3 月 29 日)
Dear Harpeet,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.Your feedback is extremely valuable for us as we strive to consistently exceed guest expectations in every way. Your comments regarding the hotel location facilities and staff are a delight to read. We are happy to see that your experience is reflecting our actions on our efforts towards guests’ satisfaction.I will certainly share your comment with the team who will be very happy to hear. We do hope that we will be able to welcome you back soon, where every member of our team will do their utmost to deliver dynamic experiences to all of our guests.Warm regards,George Tawfik Assistant Front Office Manager

10/10 (非常に良い)

Tobias、Gelnhausen

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I really enjoyed my stay at the Holiday Inn Festival city. A new hotel, very modern, very nice and spacious rooms. Staff Is very kind and helpful. I am handicapped, and the people did everything to make my stay as comfortable and easy as possible. Whole Hotel is wheelchair accessible. Restaurant is very good too. And the hotel has direct access to Festival City Mall. Not the biggest Mall in Dubai, but plenty of shops and restaurants. I didn't miss anything. Short Taxi ride from the airport, mazbe 15min. To Dubai city Mall / Burj Khalifa. I will come back!
2024 年 3 月に 4 泊滞在
George Tawfik からの返信 (投稿日 : 2024 年 3 月 18 日)
Dear Tobias,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.Your feedback is extremely valuable for us as we strive to consistently exceed guest expectations in every way. Your comments regarding the hotel location facilities and staff are a delight to read. We are happy to see that your experience is reflecting our actions on our efforts towards guests’ satisfaction.I will certainly share your comment with the team who will be very happy to hear. We do hope that we will be able to welcome you back soon, where every member of our team will do their utmost to deliver dynamic experiences to all of our guests.Warm regards,George Tawfik Assistant Front Office Manager

10/10 (非常に良い)

Eduard

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Really comfortable
2024 年 2 月に 1 泊滞在
George Tawfik からの返信 (投稿日 : 2024 年 3 月 15 日)
Dear Eduard,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.Your feedback is extremely valuable for us as we strive to consistently exceed guest expectations in every way. Your comments regarding the hotel location facilities and staff are a delight to read. We are happy to see that your experience is reflecting our actions on our efforts towards guests’ satisfaction.I will certainly share your comment with the team who will be very happy to hear. We do hope that we will be able to welcome you back soon, where every member of our team will do their utmost to deliver dynamic experiences to all of our guests.Warm regards,George Tawfik Assistant Front Office Manager

10/10 (非常に良い)

Chintan Arvindbhai

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Our stay with Holiday Inn Festival City was amazing! Very friendly staff and lovely food!
2024 年 2 月に 6 泊滞在
George Tawfik からの返信 (投稿日 : 2024 年 3 月 15 日)
Dear Chintan,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.Your feedback is extremely valuable for us as we strive to consistently exceed guest expectations in every way. Your comments regarding the hotel location facilities and staff are a delight to read. We are happy to see that your experience is reflecting our actions on our efforts towards guests’ satisfaction.I will certainly share your comment with the team who will be very happy to hear. We do hope that we will be able to welcome you back soon, where every member of our team will do their utmost to deliver dynamic experiences to all of our guests.Warm regards,George Tawfik Assistant Front Office Manager

10/10 (非常に良い)

JAMALUDEEN

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
George Tawfik からの返信 (投稿日 : 2024 年 3 月 15 日)
Dear Jamaludeen,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.Your feedback is extremely valuable for us as we strive to consistently exceed guest expectations in every way. Your comments regarding the hotel location facilities and staff are a delight to read. We are happy to see that your experience is reflecting our actions on our efforts towards guests’ satisfaction.I will certainly share your comment with the team who will be very happy to hear. We do hope that we will be able to welcome you back soon, where every member of our team will do their utmost to deliver dynamic experiences to all of our guests.Warm regards,George Tawfik Assistant Front Office Manager

10/10 (非常に良い)

Peter

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Welcoming Top Hotel
I can only give this hotel good recension,fantastic welcome professional and welcoming hospitality Great staff all over the hotel , good food and very good suites, Well done all Thanks Peter Ward
2024 年 1 月に 2 泊滞在
George Tawfik からの返信 (投稿日 : 2024 年 3 月 15 日)
Dear Peter,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.Your feedback is extremely valuable for us as we strive to consistently exceed guest expectations in every way. Your comments regarding the hotel location facilities and staff are a delight to read. We are happy to see that your experience is reflecting our actions on our efforts towards guests’ satisfaction.I will certainly share your comment with the team who will be very happy to hear. We do hope that we will be able to welcome you back soon, where every member of our team will do their utmost to deliver dynamic experiences to all of our guests.Warm regards,George Tawfik Assistant Front Office Manager

2/10 (非常に不満)

Ahmed

出張
気になった点 : 清潔度、スタッフとサービス、設備とサービス
Room was not clean, you can surface is not clean & stinky … room service clean rooms at 2 am so you cant sleep .. not recommended
2024 年 1 月に 3 泊滞在
George Tawfik からの返信 (投稿日 : 2024 年 3 月 15 日)
Dear Ahmed,We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest comments, as they help us to continually improve service levels. We regret to hear that your experience at Holiday Inn & Suites Dubai Festival City did not meet your expectations. Addressing your concerns, we will do the needful. We apologize for any miscommunication and inconvinience that have occured. Once again, we would like to assure you that we will take the necessary steps to avoid any further instances in the future. We do hope to welcome you back to Holiday Inn & Suites Dubai Festival City to showcase our premium hospitality standards that we are renowned for.Sincerely,George Tawfik Assistant Front Office Manager

10/10 (非常に良い)

Ali

家族旅行
كنت حاجز غرفه بسريرين وتفاجأة انهم مجهزين غرفة بسرير واحد ، ويقول راح نظيف لج سرير ورفضت واصريت علي حجزي اللي انا دافعته مسبقاً ، بعد ماتللكك الموظف واخرني في استلام الغرفه
2024 年 1 月に 3 泊滞在
George Tawfik からの返信 (投稿日 : 2024 年 3 月 15 日)
Dear Ali,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.I am happy that you enjoyed your stay with us as well as the facilities of the hotel. We pride ourselves with an engaged team who really ensure that each and every guest that we have feels at home. We hope to welcome you back to Holiday Inn & Suites Dubai Festival City in the near future.A Vibrant Place to Work & PlayWarm regards,George Tawfik Assistant Front Office Manager

10/10 (非常に良い)

Laith

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 14 泊滞在
George Tawfik からの返信 (投稿日 : 2024 年 3 月 15 日)
Dear Laith,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.I am happy that you enjoyed your stay with us as well as the facilities of the hotel. We pride ourselves with an engaged team who really ensure that each and every guest that we have feels at home. We hope to welcome you back to Holiday Inn & Suites Dubai Festival City in the near future.A Vibrant Place to Work & PlayWarm regards,George Tawfik Assistant Front Office Manager

8/10 (良い)

Peter

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
George Tawfik からの返信 (投稿日 : 2024 年 3 月 15 日)
Dear Peter,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.I am happy that you enjoyed your stay with us as well as the facilities of the hotel. We pride ourselves with an engaged team who really ensure that each and every guest that we have feels at home. We hope to welcome you back to Holiday Inn & Suites Dubai Festival City in the near future.A Vibrant Place to Work & PlayWarm regards,George Tawfik Assistant Front Office Manager

10/10 (非常に良い)

Tariq

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 2 泊滞在
George Tawfik からの返信 (投稿日 : 2024 年 3 月 15 日)
Dear Tariq,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.I am happy that you enjoyed your stay with us as well as the facilities of the hotel. We pride ourselves with an engaged team who really ensure that each and every guest that we have feels at home. We hope to welcome you back to Holiday Inn & Suites Dubai Festival City in the near future.A Vibrant Place to Work & PlayWarm regards,George Tawfik Assistant Front Office Manager

10/10 (非常に良い)

Tae Hyung

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Friendly staff makes all the difference
Friendly staff in every step of the way, even after we had checked out.
2024 年 1 月に 2 泊滞在
George Tawfik からの返信 (投稿日 : 2024 年 3 月 15 日)
Dear Tae Hyung,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.I am happy that you enjoyed your stay with us as well as the facilities of the hotel. We pride ourselves with an engaged team who really ensure that each and every guest that we have feels at home. We hope to welcome you back to Holiday Inn & Suites Dubai Festival City in the near future.A Vibrant Place to Work & PlayWarm regards,George Tawfik Assistant Front Office Manager

10/10 (非常に良い)

Sajith

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 7 泊滞在
George Tawfik からの返信 (投稿日 : 2024 年 3 月 15 日)
Dear Sajith,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.I am happy that you enjoyed your stay with us as well as the facilities of the hotel. We pride ourselves with an engaged team who really ensure that each and every guest that we have feels at home. We hope to welcome you back to Holiday Inn & Suites Dubai Festival City in the near future.A Vibrant Place to Work & PlayWarm regards,George Tawfik Assistant Front Office Manager

10/10 (非常に良い)

Sajith

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 6 泊滞在
George Tawfik からの返信 (投稿日 : 2024 年 3 月 15 日)
Dear Sajith,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.I am happy that you enjoyed your stay with us as well as the facilities of the hotel. We pride ourselves with an engaged team who really ensure that each and every guest that we have feels at home. We hope to welcome you back to Holiday Inn & Suites Dubai Festival City in the near future.A Vibrant Place to Work & PlayWarm regards,George Tawfik Assistant Front Office Manager

2/10 (非常に不満)

Mohammad

2023 年 12 月に 1 泊滞在

2/10 (非常に不満)

Mohammad

出張
良かった点 : 清潔度
気になった点 : スタッフとサービス
Would have been better if not used Hotels.com
Horrible experience at the check-in. I booked 8 rooms and the receptionist refused to check in one of my guests because I did not use his middle name in the booking. Hotels.com was also terrible. On their system, it says the tax rate is 7AED, I was charged 15 at the hotel.
2023 年 12 月に 3 泊滞在
Sayed からの返信 (投稿日 : 2023 年 12 月 25 日)
sorry for the inconvenience,the feedback will be shared soon with the team

10/10 (非常に良い)

Rekha

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great hotel
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Sung Jai

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
너무 좋았습니다
2023 年 12 月に 2 泊滞在

10/10 (非常に良い)

Ravinder Bir

2023 年 12 月に 3 泊滞在

10/10 (非常に良い)

WAEL、Halifax

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very good hotel connected with the festival mall with cat walk which is very convenient
2023 年 11 月に 4 泊滞在
Christian A.からの返信 (投稿日 : 2023 年 11 月 30 日)
We appreciate your feedback

8/10 (良い)

Manfred

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was a good stay. Too expensive.
2023 年 11 月に 3 泊滞在
Michelle Gabuyog からの返信 (投稿日 : 2023 年 11 月 21 日)
We are absolutely delighted to have received your excellent feedback following your recent stay. Your review has left us beaming with pride and joy.Our entire team is committed to providing exceptional service and creating memorable experiences for each of our guests, and it brings us immense pleasure to know that we succeeded in making your stay a special one. Your appreciation motivates us to keep striving for excellence and reinforces our passion for hospitality.Your feedback will undoubtedly serve as an inspiration for all our staff members to continue delivering the highest level of hospitality to our valued guests like yourself.We sincerely hope to have the pleasure of welcoming you back in the near future.

2/10 (非常に不満)

amer

気になった点 : 施設のコンディションと設備、客室の快適度
2023 年 11 月に 2 泊滞在
George Tawfik からの返信 (投稿日 : 2023 年 11 月 22 日)
Dear Amer,We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest comments, as they help us to continually improve service levels. We regret to hear that your experience at Holiday Inn & Suites Dubai Festival City did not meet your expectations. Addressing your concerns, we will do the needful. We apologize for any miscommunication and inconvinience that have occured. Once again, we would like to assure you that we will take the necessary steps to avoid any further instances in the future. We do hope to welcome you back to Holiday Inn & Suites Dubai Festival City to showcase our premium hospitality standards that we are renowned for.Sincerely,George Tawfik Assistant Front Office Manager

6/10 (普通)

Julia Astrid

2023 年 10 月に 9 泊滞在
Holiday Inn Suites Dubai Festival Cityからの返信 (投稿日 : 2023 年 10 月 24 日)
Dear Julia Astrid,Let me take this opportunity to thank you for choosing to stay at our Holiday Inn & Suites Dubai Festival City and for taking the time to provide us with your feedback.I am happy that you enjoyed your stay with us as well as the facilities of the hotel. We pride ourselves with an engaged team who really ensure that each and every guest that we have feels at home. We hope to welcome you back to Holiday Inn & Suites Dubai Festival City in the near future.A Vibrant Place to Work & PlayWarm regards,George Tawfik Assistant Front Office Manager

10/10 (非常に良い)

Helen

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Young man on front counter
The young man on the front desk was very helpful and made my short stay feel special
2023 年 10 月に 1 泊滞在
Holiday Inn Suites Dubai Festival Cityからの返信 (投稿日 : 2023 年 10 月 14 日)
Dear Helen,Thank you for the wonderful feedback you have shared, we are delighted that you enjoyed your stay at the Holiday Inn & Suites Dubai Festival City and that we lived up to your expectations.We look forward to welcoming you back to the Holiday Inn & Suites Dubai Festival City in the near future. A Vibrant Place to Work & Play.Warm regards,George Tawfik Assistant Front Office Manager

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 2 泊滞在
Christian A.からの返信 (投稿日 : 2023 年 10 月 12 日)
Thank you for your valuable feedback

8/10 (良い)

Tommy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 2 泊滞在
Christian Aからの返信 (投稿日 : 2023 年 10 月 8 日)
Thanks for staying with us. We appreciate your feedback!

10/10 (非常に良い)

Susan

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great hotel for a stop over, close to the airport and linked to the Festival City Mall. The staff were all lovely.
2023 年 9 月に 3 泊滞在
Christian Aからの返信 (投稿日 : 2023 年 10 月 8 日)
Thanks for staying with us. We appreciate your feedback!

6/10 (普通)

Mohamed

出張
良かった点 : 清潔度
気になった点 : スタッフとサービス
Check in experience was bad, despite I came very early morning before the check in time but the staff was unprofessional and rude and let me set for 2 hours untill a freind called them after that they checked me in.
2023 年 9 月に 2 泊滞在
Michelle Gabuyog からの返信 (投稿日 : 2023 年 10 月 1 日)
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your check-in. We strive to provide a welcoming and efficient check-in process for all our guests, and it's clear we fell short of our standards on this occasion.Your comments have been noted, and we will address this issue with our staff to ensure it doesn't happen again in the future. We truly value your input, and we hope to have the opportunity to make it up to you during your next stay with us.Thank you for choosing our hotel, and we look forward to serving you better in the future.

10/10 (非常に良い)

robert

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
none
2023 年 9 月に 3 泊滞在
Ahmed Sayed からの返信 (投稿日 : 2023 年 9 月 22 日)
Thanks , the feedback much ppreciated

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great Mini Vacation
Great mini-vacation for our family of four, Convenient location - connected to a mall (Dubai Festival City) with food court and restaurants as well as pharmacies and deserts, good breakfast buffet with made to order omelettes/ eggs. Starbucks mini outpost in the lobby area as well.
2023 年 9 月に 4 泊滞在
Holiday Inn & Suites Dubai Festival Cityからの返信 (投稿日 : 2023 年 9 月 18 日)
Dear guest,Thank you for the wonderful feedback you have shared, we are delighted that you enjoyed your stay at the Holiday Inn & Suites Dubai Festival City and that we lived up to your expectations.We look forward to welcoming you back to the Holiday Inn & Suites Dubai Festival City in the near future. A Vibrant Place to Work & Play.Warm regards,George Tawfik Assistant Front Office Manager"

8/10 (良い)

Qiang

出張
良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
nothing special. holiday inn is holiday inn
2023 年 9 月に 3 泊滞在
Michelle Gabuyog からの返信 (投稿日 : 2023 年 9 月 17 日)
Thank you for taking the time to share your thoughts on your recent stay with us at Holiday Inn. We appreciate your feedback and value your opinion.While we understand that our brand may have a consistent standard, we always aim to provide a comfortable and enjoyable experience for our guests. Your comments help us identify areas where we can improve and make your next visit even more special.If you have any specific suggestions or preferences that would enhance your stay in the future, please feel free to share them with us. We're here to ensure your stay meets and exceeds your expectations.

10/10 (非常に良い)

Kasper

2023 年 9 月に 1 泊滞在
Michelle Gabuyog からの返信 (投稿日 : 2023 年 9 月 17 日)
We are absolutely delighted to have received your excellent feedback following your recent stay. Your review has left us beaming with pride and joy.Our entire team is committed to providing exceptional service and creating memorable experiences for each of our guests, and it brings us immense pleasure to know that we succeeded in making your stay a special one. Your appreciation motivates us to keep striving for excellence and reinforces our passion for hospitality.Your feedback will undoubtedly serve as an inspiration for all our staff members to continue delivering the highest level of hospitality to our valued guests like yourself.We sincerely hope to have the pleasure of welcoming you back in the near future.