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コプソーン レイクビュー ホテル グリーン コミュニティ の口コミ

4.5 out of 5
コプソーン レイクビュー ホテル グリーン コミュニティ
Green Community, P.O. Box 63845, Dubai

口コミ

7.8

良い

評価 10 - 181 件の口コミ中 61 件が非常に良い" "
評価 8 - 181 件の口コミ中 75 件が良い" "
評価 6 - 181 件の口コミ中 19 件が普通" "
評価 4 - 181 件の口コミ中 16 件が不満" "
評価 2 - 181 件の口コミ中 10 件が非常に不満" "

8.6/10

清潔度

8.6/10

スタッフとサービス

8.2/10

設備とサービス

8.0/10

施設のコンディションと設備

8.2/10

環境への配慮

口コミ

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
特にありません。満足です。
2019 年 7 月に 5 泊滞在
Anveshからの返信 (投稿日 : 2019 年 9 月 11 日)
Dear Guest, Thank you for positive feedback. We look forward to welcome you again in the hotel soon. Best regards, Courtyard by Marriott Green Community.

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
静かでほどよいスペースがあって良かった。
2019 年 7 月に 5 泊滞在
Anveshからの返信 (投稿日 : 2019 年 9 月 12 日)
Dear Guest, Thank you for positive feedback. We look forward to welcome you again in the hotel soon. Best regards, Courtyard by Marriott Green Community.

4/10 (不満)

samir

良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Tobgyからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Mr. Samir,Thank you for taking the time to share your feedback and concerns about your recent stay in our hotel. We greatly appreciate your time and effort and it is with sincere regret to learn about your disappointment while within our care. We are sorry that the experiences you have had during your stay in our hotel did not meet your expectations.Sincerely,Diaa El TobgyFront Office Manager0501161863

10/10 (非常に良い)

Mohamad

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing
2024 年 2 月に 3 泊滞在
Tobgyからの返信 (投稿日 : 2024 年 2 月 26 日)
Dear Mr. Mohamad,Thank you for choosing to stay at Copthorne Lakeview Hotel and taking your time to review our property.We wish to welcome you back again!Best Regards,Diaa El TobgyFront Office Manager

4/10 (不満)

Lars

家族旅行
気になった点 : 清潔度、施設のコンディションと設備
Hotel i warn down and rooms general in poor condition in need of an upgrade. Hot water missing a couple of time. Towels not supplied to match number of people in the room. Safe not working and not attended to even after more observation to the front desk.
2023 年 12 月に 5 泊滞在
Tobgyからの返信 (投稿日 : 2024 年 1 月 10 日)
Dear Mr. Lars,Thank you for taking time to review our hotel following your visit to Copthorne Lakeview Hotel. Please accept our sincere apologies for not meeting your expectations during your recent stay. Please be assured that we are taking the mentioned points seriously to improve our guest service experience to meet the guest expectation.We hope to welcome you back for a better experience!Best Regards,Diaa El TobgyFront Office Manager

10/10 (非常に良い)

Natasia

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing service with very accommodating staff
2023 年 12 月に 4 泊滞在

4/10 (不満)

Suzanne

2023 年 10 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 7 泊滞在

10/10 (非常に良い)

Alan

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Fantastic hotel Staff best we’ve ever had Hopefully will be able to come back
2023 年 9 月に 7 泊滞在

8/10 (良い)

Mohammed Fiaz

出張
良かった点 : 清潔度、スタッフとサービス、客室の快適度
2023 年 9 月に 4 泊滞在

8/10 (良い)

Eduardo

2023 年 9 月に 5 泊滞在

2/10 (非常に不満)

Dawit

2023 年 9 月に 4 泊滞在

6/10 (普通)

brian

気になった点 : 客室の快適度
Not happy
The air conditioning worked poorly. So I slept uncomfortably. I informed management that evening but it did not improve. If it’s too warm I can’t get a good night sleep. I will not return to your hotel for that reason.
2023 年 8 月に 1 泊滞在

8/10 (良い)

Yuen Shan

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 8 月に 4 泊滞在

10/10 (非常に良い)

samir

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 6 月に 1 泊滞在

6/10 (普通)

Omar

2023 年 6 月に 1 泊滞在

10/10 (非常に良い)

José Carlos

2023 年 6 月に 6 泊滞在

4/10 (不満)

Hisham

出張
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
The rooms have small tiny window on the lake which defeats the purpose of overlooking a lake Not enough towel, no floor mats in toilets, fridge not cooling, tv not working , floor carpet needs cleaning or changing
2023 年 6 月に 2 泊滞在

10/10 (非常に良い)

G R

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 5 月に 2 泊滞在

8/10 (良い)

Jeff

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A great Hotel overall
So, The Gym cardio Life Fitness equipment is outdated - 3 treadmills only, The one I was using I experienced touchscreen problems, 1 was "out of order" and another a guy came in to use the other one and the noise from the belt just unbelievable. Not sure about the bikes. Housekeeping and maintenance to rooms very slow.
2023 年 5 月に 1 泊滞在

2/10 (非常に不満)

Joan

2023 年 5 月に 5 泊滞在

10/10 (非常に良い)

ofer

2023 年 4 月に 2 泊滞在
Copthorne Lakeview Hotelからの返信 (投稿日 : 2023 年 4 月 25 日)
Dear ofer,Thank you for sharing such a wonderful review, I am glad that you enjoyed your stay with us. I have personally shared your feedback with our team here and truly, they couldn’t have been prouder. It was an absolute pleasure to have you as our guest and we look forward to seeing you again in the near future. Best regards, Copthorne Lakeview Hotel

2/10 (非常に不満)

MOHAMMED、ilford

2023 年 3 月に 8 泊滞在
Copthorne Lakeview Hotelからの返信 (投稿日 : 2023 年 4 月 25 日)
Dear MOHAMMED,Thank you for sharing such a wonderful review, I am glad that you enjoyed your stay with us. I have personally shared your feedback with our team here and truly, they couldn’t have been prouder. It was an absolute pleasure to have you as our guest and we look forward to seeing you again in the near future. Best regards, Copthorne Lakeview Hotel

6/10 (普通)

MICKE

2023 年 3 月に 7 泊滞在
Copthorne Lakeview Hotelからの返信 (投稿日 : 2023 年 3 月 25 日)
Dear Micke,Thank you for taking the time to share your recent experience with us. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. While I hope you enjoyed your stay, I am curious to know if there were any elements of your visit we could have enhanced. The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our guests such as yourself. At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Dubai. Best regards,

6/10 (普通)

Amer

気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
It would have been nice if the guy in the front with glasses if he speaks better English and not make jokes when the guest has a long flight, and I wish if had an actual mini refrigerator not drink chiller
2023 年 3 月に 9 泊滞在
Copthorne Lakeview Hotelからの返信 (投稿日 : 2023 年 3 月 20 日)
Dear Guest,Thank you for sharing your valuable feedback with us, it is with great distress and disappointment that I read your feedback that we failed to deliver your expectations; please accept my most sincere apologies for the disappointment you had to endure. We really hope that you will forgive us this time and give us another opportunity to serve you at our best in the future. Best regards, Copthorne Lakeview Hotel

10/10 (非常に良い)

Nadim

2023 年 3 月に 6 泊滞在
Copthorne Lakeview Hotelからの返信 (投稿日 : 2023 年 3 月 20 日)
Dear Guest,Thank you for sharing such a wonderful review, I am glad that you enjoyed your stay with us. I have personally shared your feedback with our team here and truly, they couldn’t have been prouder. It was an absolute pleasure to have you as our guest and we look forward to seeing you again in the near future. Best regards, Copthorne Lakeview Hotel

2/10 (非常に不満)

Mischa

出張
気になった点 : スタッフとサービス
Sueing the Hotel for Negligence
2023 年 3 月に 8 泊滞在
Copthorne Lakeview Hotelからの返信 (投稿日 : 2023 年 3 月 13 日)
Dear Guest,Thank you for sharing your valuable feedback with us, it is with great distress and disappointment that I read your feedback that we failed to deliver your expectations; please accept my most sincere apologies for the disappointment you had to endure. We really hope that you will forgive us this time and give us another opportunity to serve you at our best in the future. Best regards, Copthorne Lakeview Hotel

10/10 (非常に良い)

Svetlana、Forest Hills

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Beautiful surroundings. Knowledgeable and friendly staff. 100 recommended.
2023 年 2 月に 11 泊滞在
Copthorne Lakeview Hotelからの返信 (投稿日 : 2023 年 3 月 20 日)
Dear Guest,Thank you for sharing such a wonderful review, I am glad that you enjoyed your stay with us. I have personally shared your feedback with our team here and truly, they couldn’t have been prouder. It was an absolute pleasure to have you as our guest and we look forward to seeing you again in the near future. Best regards, Copthorne Lakeview Hotel

8/10 (良い)

Said

良かった点 : スタッフとサービス、客室の快適度
Ok hotel
The hotel can be better if they take extra care on maintenance and cleanliness
2023 年 2 月に 1 泊滞在
Copthorne Lakeview Hotelからの返信 (投稿日 : 2023 年 3 月 20 日)
Dear Guest,Thank you for sharing such a wonderful review, I am glad that you enjoyed your stay with us. I have personally shared your feedback with our team here and truly, they couldn’t have been prouder.We have taken the note of your feedback regards to the maintenance and cleaniness,It was an absolute pleasure to have you as our guest and we look forward to seeing you again in the near future. Best regards, Copthorne Lakeview Hotel

10/10 (非常に良い)

Viktor

2023 年 2 月に 4 泊滞在
Copthorne Lakeview Hotelからの返信 (投稿日 : 2023 年 3 月 20 日)
Dear Guest,Thank you for sharing such a wonderful review, I am glad that you enjoyed your stay with us. I have personally shared your feedback with our team here and truly, they couldn’t have been prouder. It was an absolute pleasure to have you as our guest and we look forward to seeing you again in the near future. Best regards, Copthorne Lakeview Hotel

6/10 (普通)

Bayrak

グループ旅行
良かった点 : 清潔度、設備とサービス
気になった点 : スタッフとサービス
The hotel building and amenities is so beautiful. The TVs are old, small screen, bad colors and bad resolution. The safe box was closed and the passcode is unknown and the service didn’t fix it in spite of the everyday’s notifications I made along my four nights stay at the hotel.
2023 年 2 月に 3 泊滞在
Copthorne Lakeview Hotelからの返信 (投稿日 : 2023 年 2 月 28 日)
Dear Guest,Thank you for sharing your valuable feedback with us, it is with great distress and disappointment that I read your feedback that we failed to deliver your expectations; please accept my most sincere apologies for the disappointment you had to endure. We really hope that you will forgive us this time and give us another opportunity to serve you at our best in the future. Best regards, Copthorne Lakeview Hotel

2/10 (非常に不満)

Özlem

2023 年 2 月に 2 泊滞在
Copthorne Lakeview Hotelからの返信 (投稿日 : 2023 年 2 月 28 日)
Dear Guest,Thank you for sharing your valuable feedback with us, it is with great distress and disappointment that I read your feedback that we failed to deliver your expectations; please accept my most sincere apologies for the disappointment you had to endure. We really hope that you will forgive us this time and give us another opportunity to serve you at our best in the future. Best regards, Copthorne Lakeview Hotel

10/10 (非常に良い)

Frank

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Frank
This was my 2nd visit to the hotel and i cant fault it all.Receptionist Deki and the others were very friendly. The Concierge guy Athman always smiling and friendly, the new idea of having a shuttle bus to Marina came very handy however its a bitt to early. Would be better if it started around mid day and return at7pm otherwise everything was perfect
2023 年 2 月に 1 泊滞在
Copthorne Lakeview Hotelからの返信 (投稿日 : 2023 年 2 月 28 日)
Dear Guest,Thank you for sharing such a wonderful review, it is with such a pride that I read and share your comment with our team and indeed the most wonderful feeling when we see our commitment and dedication has paid off. It was a pleasure to have you as our guest and we look forward to seeing you again in the near future. Best regards, Copthorne Lakeview Hotel

10/10 (非常に良い)

Ibrahim

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was al good :)
2023 年 2 月に 1 泊滞在
Copthorne Lakeview Hotelからの返信 (投稿日 : 2023 年 2 月 28 日)
Dear Guest,Thank you for sharing such a wonderful review, it is with such a pride that I read and share your comment with our team and indeed the most wonderful feeling when we see our commitment and dedication has paid off. It was a pleasure to have you as our guest and we look forward to seeing you again in the near future. Best regards, Copthorne Lakeview Hotel

4/10 (不満)

宿泊されたお客様

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Beautiful hotel location with very poor management
Although the staff is very friendly, the lack competency with regards to overall with customer service. Housekeeping staff should be trained to do a better job. Toilets where nit clean, fridge contained spoiled food from previous guest. Trash and used plates and cutlery of the guests were was left in the hallway although housekeeping staff had seen it and simply ignored it.
2023 年 2 月に 4 泊滞在
Copthorne Lakeview Hotelからの返信 (投稿日 : 2023 年 2 月 28 日)
Dear Guest,Thank you for sharing your valuable feedback with us, it is with great distress and disappointment that I read your feedback that we failed to deliver your expectations; please accept my most sincere apologies for the disappointment you had to endure. We really hope that you will forgive us this time and give us another opportunity to serve you at our best in the future. Best regards, Copthorne Lakeview Hotel

8/10 (良い)

Ding Yang

家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
很棒的住宿，可惜離市區有點距離
2023 年 1 月に 8 泊滞在
Best regards, SHALINI GURJAR, Assistant Front Offからの返信 (投稿日 : 2023 年 2 月 28 日)
Dear Guest,Thank you for the such wonderful feedback, I am glad that you enjoyed your stay to the fullest, I must say is our only aim to make our guests feel comfortable and at home, while they stay with us, and reading such reviews affirms that we are heading Just in the right direction. On behalf of the entire team, we look forward to welcoming you again soon.

8/10 (良い)

Stephanie Jayne

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 1 月に 13 泊滞在

4/10 (不満)

Constantin

良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備

10/10 (非常に良い)

Jonas

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 1 月に 6 泊滞在
Copthorne Lakeview Hotelからの返信 (投稿日 : 2023 年 1 月 18 日)
Dear Jonas,Thank you for the such wonderful feedback, I am glad that you enjoyed your stay to the fullest, I must say is our only aim to make our guests feel comfortable and at home, while they stay with us, and reading such reviews affirms that we are heading Just in the right direction. On behalf of the entire team, we look forward to welcoming you again soon. Best Regards,Copthorne Lakeview Hotel

10/10 (非常に良い)

Eugine

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good and clean hotel, there’s is easy accessibility to the property. I recommend it to other tourists.
Copthorne Lakeview Hotelからの返信 (投稿日 : 2023 年 1 月 16 日)
Dear Eugine,Thank you for the such wonderful feedback, I am glad that you enjoyed your stay to the fullest, I must say is our only aim to make our guests feel comfortable and at home, while they stay with us, and reading such reviews affirms that we are heading Just in the right direction. On behalf of the entire team, we look forward to welcoming you again soon. Best Regards,Copthorne Lakeview Hotel

10/10 (非常に良い)

f

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
VERY GOOD
The hotel is very good and i cant fault it.The location is abit far from metro but the Concierge guy Athman and the reception guy Alain very both professional and smiling all the time, they actually made me extend my stay from 2 days to 6 days.
2022 年 12 月に 1 泊滞在
Copthorne Lakeview Hotelからの返信 (投稿日 : 2023 年 1 月 8 日)
Dear Guest,Thank you for this perfect review, I must say that I am overjoyed to see so many of my team members being recognized here, having read this review it assures me that we are just heading in the right direction. Please be assured that we have personally congratulated Athman and Alain for their exemplary performance. It was an absolute pleasure to have you as our guest and we look forward to welcome you back soon.

8/10 (良い)

Majeda

カップルで旅行, 家族旅行, 小さなお子様連れの家族旅行, グループ旅行
良かった点 : スタッフとサービス
Ahmad the front desk agent was grateful and very helpful please let the hotel know that he was a great person.
Copthorne Lakeview Hotelからの返信 (投稿日 : 2023 年 1 月 5 日)
Dear Majeda,Thank you for sharing such a wonderful review, it is with such a pride that I read and share your comment with our team and indeed the most wonderful feeling when we see our commitment and dedication has paid off. It was a pleasure to have you as our guest and we look forward to seeing you again in the near future. Best Regards,Copthorne Lakeview Hotel

8/10 (良い)

Petr

出張
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2022 年 12 月に 6 泊滞在
Copthorne Lakeview Hotelからの返信 (投稿日 : 2023 年 1 月 5 日)
Dear Petr,Thank you for sharing such a wonderful review, it is with such a pride that I read and share your comment with our team and indeed the most wonderful feeling when we see our commitment and dedication has paid off. It was a pleasure to have you as our guest and we look forward to seeing you again in the near future. Best Regards,

8/10 (良い)

Said

2022 年 12 月に 1 泊滞在
Copthorne Lakeview Hotelからの返信 (投稿日 : 2023 年 1 月 5 日)
Dear Said,Thank you for sharing such a wonderful review, it is with such a pride that I read and share your comment with our team and indeed the most wonderful feeling when we see our commitment and dedication has paid off. It was a pleasure to have you as our guest and we look forward to seeing you again in the near future. Best Regards,Copthorne Lakeview Hotel

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Viihtyisä paikka, jossa todella ystävällinen ja palvelualtis henkilökunta. Hotellin yhteydessä pieni ostoskeskus pieniin ostoksiin. Kaukana keskustasta, joten vaatii lähtemisen. Metroasema kävelymatkan päässä.
2022 年 12 月に 4 泊滞在
Copthorne Lakeview Hotelからの返信 (投稿日 : 2023 年 1 月 2 日)
Dear Guest,Thank you for choosing to stay with us during your recent visit to Dubai. We are delighted to know that you have enjoyed your time with us. We look forward to welcome you soon on your next visit.Regards

8/10 (良い)

fernando

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Muy buen hotel para ir de vacaciones. Hay una buena area de alberca pero el servicio de los meseros no es muh bueno
2022 年 11 月に 9 泊滞在
Copthorne Lakeview Hotelからの返信 (投稿日 : 2022 年 11 月 27 日)
Dear Fernando,Thank you very much for taking time to review our hotel, we are happy to hear that you enjoyed your visit at our property. Please be assured that we are taking your feedback regarding the service of our waiters seriously to improve our guest service experience.Looking forward to welcoming you back for a better experience!Best Regards,Copthorne Lakeview Hotel

10/10 (非常に良い)

Varun

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The entire staff was helpful and courteous.Mousa was very helpful and kind to handle our luggage.
2022 年 9 月に 2 泊滞在
Copthorne Lakeview Hotelからの返信 (投稿日 : 2022 年 10 月 12 日)
Dear Varun,Many thanks for sharing your positive comments. We are happy to know you loved your recent stay with our hotel. Our Team Members especially Mousa will be very happy to read about you recognizing them.It would be our great pleasure to welcome you soon again.Best Regards,Copthorne Lakeview Hotel

10/10 (非常に良い)

John、Homps

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This hotel is the best around the Green Community. It's convenient, very clean, the staff are very helpful and friendly and the rooms are very well appointed and large. And the wifi is fast too. The hotel offers a copious and varied breakfast and there's a restaurant as well as a big bar upstairs. In addition, other restaurants are available in the shopping centre. It won't take much to make this hotel into a great hotel by improving the public areas which are uninteresting. And for goodness sake, ditch the awful Chinese paintings everywhere, get a proper interior designer to enhance the place and bingo! It would turn good to great. Tip: ask for a lake-view room and you may get an upgrade free.
2022 年 7 月に 4 泊滞在

10/10 (非常に良い)

Elvis

2022 年 6 月に 3 泊滞在
Copthorne Lakeview Hotelからの返信 (投稿日 : 2022 年 6 月 25 日)
Dear Elvis, Many thanks for taking your time to review our hotel. It would be our great pleasure to welcome you soon again. Best Regards, Copthorne Lakeview Hotel

8/10 (良い)

Barbara

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Expo nah, Metro nah, sehr angenehm, ruhig,
2022 年 3 月に 3 泊滞在
Copthorne Lakeview Hotel Teamからの返信 (投稿日 : 2022 年 3 月 31 日)
Hi Barbara, We greatly appreciate your time and effort in sharing your feedback on your stay with us. It would be our pleasure to host you soon again. Best Regards, Copthorne Lakeview Hotel