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パレット ロイヤル リフレクションズ ホテル アンド スパ ドバイの口コミ

4 out of 5
パレット ロイヤル リフレクションズ ホテル アンド スパ ドバイ
Al Jadaf - 1, BurDubai, Dubai

口コミ

6.8
評価 10 - 160 件の口コミ中 34 件が非常に良い" "
評価 8 - 160 件の口コミ中 48 件が良い" "
評価 6 - 160 件の口コミ中 43 件が普通" "
評価 4 - 160 件の口コミ中 17 件が不満" "
評価 2 - 160 件の口コミ中 18 件が非常に不満" "

7.2/10

清潔度

7.0/10

スタッフとサービス

6.6/10

設備とサービス

7.0/10

施設のコンディションと設備

7.0/10

環境への配慮

口コミ

10/10 (非常に良い)

قط、Japan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
あまり広くはありませんが、おしゃれなお部屋で、ロケーションも抜群です。スタッフの方もとても親切でした。
2018 年 11 月に 2 泊滞在
Managementからの返信 (投稿日 : 2018 年 11 月 22 日)
Many thanks for the lovely review, we are delighted that you enjoyed your stay with us and we look forward to welcoming you back soon.

6/10 (普通)

Ahmed

気になった点 : 清潔度、施設のコンディションと設備
2021 年 11 月に 1 泊滞在

10/10 (非常に良い)

Marie

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 11 月に 2 泊滞在

4/10 (不満)

Ryan

カップルで旅行
良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
I ignored the low rating this hotel had, thinking it will be fine as it is a 4 star in Dubai. But it really was below average. Check in only took cash, so i had to go out walking looking for a machine while i was tired. The hotel laundry wanted cash too. And when i asked could i pay at check out they told me no. Back out walking to the machine. My room was claustrophobic and not in great condition. Things like the smoke alarm was just placed on the table next to a square hole which the wiring went into. The staff were not rude or unfriendly but i did have to make follow up calls to reception, asking where things were that i had previously asked for. There was a very strong floral smell in the dark suffocating corridors, as if they were covering a worse smell. The room was pretty cheap though and I think if this hotel was a 3 star then i would consider the quality more acceptable
2021 年 11 月に 2 泊滞在

2/10 (非常に不満)

Nasser Saeed

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
It wasn't up to the expectations
2021 年 8 月に 5 泊滞在

8/10 (良い)

Abderezak

2021 年 7 月に 11 泊滞在

8/10 (良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Room was fine, A/C was cool, did not use room service or restaurant, a couple of snags: Wifi allows only 1 login at a time, no proper chair in the room, only low & wide lounge chair. Good value for money overall.
2021 年 7 月に 1 泊滞在

2/10 (非常に不満)

宿泊されたお客様

気になった点 : スタッフとサービス、施設のコンディションと設備
Never again
Very disappointing on everything. Only bed and bed sheets were good in Tokio room.
2020 年 12 月に 2 泊滞在

8/10 (良い)

catherine

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 4 月に 1 泊滞在

8/10 (良い)

Ibtisam

良かった点 : 清潔度、客室の快適度
2020 年 2 月に 1 泊滞在

8/10 (良い)

Dave、Bolton

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property itself is fine, staff helpful, bed comfortable, breakfast ok. Room a little bit small, but ok, no hot water without switching heater switch on to warm it up, not great, and the local mosque waking us up at around 5am, not pleased! But overall not too bad.
2020 年 2 月に 1 泊滞在
The Management.からの返信 (投稿日 : 2020 年 2 月 22 日)
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback. We look forward to have you back soon. Yours sincerely, The Management.

6/10 (普通)

Guillaume、Paris

グループ旅行
Je suis resté une moitié de nuit donc je ne peux pas donner un avis objectif
2020 年 1 月に 1 泊滞在
Managementからの返信 (投稿日 : 2020 年 2 月 5 日)
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback. We look forward to have you back soon. Yours sincerely, The Management.

8/10 (良い)

Saeed

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 1 月に 1 泊滞在
Managementからの返信 (投稿日 : 2020 年 2 月 5 日)
Thanks for staying with us. We appreciate your feedback and we look forward to welcoming you back in the future. Yours sincerely, The Management.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 11 月に 3 泊滞在

8/10 (良い)

Nawal

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 7 月に 1 泊滞在
Farah Latiffからの返信 (投稿日 : 2019 年 7 月 22 日)
We are pleased to know your stay with us was so well enjoyed. Thank you for the wonderful review and we hope to have you back soon.

8/10 (良い)

Lalaine

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 6 月に 1 泊滞在
The Management.からの返信 (投稿日 : 2019 年 7 月 22 日)
We are pleased to know your stay with us was so well enjoyed. Thank you for the wonderful review and we hope to have you back soon.

2/10 (非常に不満)

宿泊されたお客様

出張, 家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Nothing amazing ...just its a 2 star hotel not even 3 The rooms so so so small....how come they accept 3 in the room ....the fit one and only one....if you have your bag then you cannot even move inside the room .....
2019 年 4 月に 4 泊滞在
Managementからの返信 (投稿日 : 2019 年 5 月 8 日)
Thanks for staying with us. We appreciate your feedback and we look forward to welcoming you back in the future.

10/10 (非常に良い)

ASHRAF

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
هادى وجميل
2019 年 4 月に 3 泊滞在

10/10 (非常に良い)

majid

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
الاستجمام و الراحه
كانت الاقامه جدا رائعه
2019 年 1 月に 2 泊滞在

10/10 (非常に良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This hotel was lovely. The staff at the, reception, restaurant, room service, all were more than happy to assist. Never had a problem. I asked for a room change once and within a minute I was taken to see another room, which was better & bigger at no extra charge. The supermarket next door is a god send. Clean rooms everyday and a daily top up of the tea & coffee and water water bottles..!oved my stay there and will definitely be going back.
2019 年 3 月に 5 泊滞在
The Management.からの返信 (投稿日 : 2019 年 4 月 3 日)
We are pleased to know your stay with us was so well enjoyed. Thank you for the wonderful review and we hope to have you back soon.

2/10 (非常に不満)

Moe、Canada

出張
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Probably one of my worst overall experiences in a hotel. The staff is rude (which is a surprise since Dubai usually has the best customer service). There is no sauna as advertised, the steam room was broken, the pool was closed until a sandstorm came and then they opened it and the shisha lounge was closed every time i tried to use it. There was a sand storm during my stay. I asked them to clean my room but unfortunately there was alot of dust still in the room. Again the customer service was horrible. It is extremely deceiving that this hotel has a 4 star rating. I would strongly discourage anyone coming here if they want a good experience in Dubai.
2019 年 3 月に 7 泊滞在
The Managementからの返信 (投稿日 : 2019 年 4 月 3 日)
We’re sorry you were unhappy. Rest assured that your feedback has been shared with the team. Thank you for letting us know and we look forward to the opportunity of welcoming you back in the future.

10/10 (非常に良い)

Saeed

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 3 月に 1 泊滞在
Managementからの返信 (投稿日 : 2019 年 3 月 13 日)
We are pleased to know your stay with us was so well enjoyed. Thank you for the wonderful review and we hope to have you back soon. Y

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 1 月に 2 泊滞在
The Managementからの返信 (投稿日 : 2019 年 1 月 13 日)
We are pleased to read that overall you enjoyed your stay with us. Thank you for sharing your feedback and we look forward to welcoming you back in the future.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Improved a lot, friendly and fast responsing staff makes the stay amazing
2018 年 12 月に 4 泊滞在
Managementからの返信 (投稿日 : 2018 年 12 月 19 日)
Thank you for staying with us. We sincerely appreciate your feedback and we look forward to welcoming you back in the near future.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Everyday this hotel improves in all the ways, one day it will be a leading hotel in Dubai
2018 年 12 月に 2 泊滞在
The Managementからの返信 (投稿日 : 2018 年 12 月 12 日)
Thank you for sharing such lovely a review. Your kind words regarding your experience have been shared with the team. We would love to see you back again soon.

6/10 (普通)

Waleed

気になった点 : 清潔度、スタッフとサービス
2018 年 11 月に 2 泊滞在
The Managementからの返信 (投稿日 : 2018 年 12 月 5 日)
We appreciate your time taken to share your feedback. Thank you for staying with us and we look forward to the opportunity of welcoming you back in the future.

6/10 (普通)

宿泊されたお客様

良かった点 : スタッフとサービス、施設のコンディションと設備
気になった点 : 清潔度
As usual good hotel, friendly staff, quick service but the only problem is that not being cleaned well, this time bedsheet was dirty when they changed it
2018 年 11 月に 4 泊滞在
The Management.からの返信 (投稿日 : 2018 年 12 月 5 日)
We appreciate your time taken to share your feedback. We sincerely apologized that we failed to meet your expectations. Rest assured that your comment has been shared with the team. Thank you for staying with us and we look forward to the opportunity of welcoming you back in the future.

8/10 (良い)

Taan、Dubai

良かった点 : スタッフとサービス、施設のコンディションと設備
Its not bad in general, very friendly staff, good location in the heart of dubai
2018 年 11 月に 3 泊滞在
Managementからの返信 (投稿日 : 2018 年 11 月 28 日)
We are pleased to read that overall you enjoyed your stay and we appreciate your feedback. Thank you for the kind review and we look forward to welcoming you back in the future.

8/10 (良い)

Taan、Dubai

良かった点 : スタッフとサービス、施設のコンディションと設備
気になった点 : 清潔度
The only bad thing is the cleaning, hotel rooms are not being cleaned well and last time found a used toothbrush and toothpaste
2018 年 11 月に 1 泊滞在
Managementからの返信 (投稿日 : 2018 年 11 月 22 日)
Thank you for the review of your experience at Reflections Hotel. We sincerely apologize for the shortcoming and inconvenience experienced. Please be assured that your comment has been shared with the team to prevent such issue in the future. Once again thank you for sharing your feedback and thereby giving us the opportunity to enhance our service quality.

8/10 (良い)

Taan、Dubai

良かった点 : スタッフとサービス、施設のコンディションと設備
気になった点 : 清潔度
They don’t clean properly, always i found non cleaned areas in the room and non clean mugs and spoon. Last stay i got shocked when i found that they put a used toothbrush and paste!!!!!!!! Used one
2018 年 11 月に 2 泊滞在
Managementからの返信 (投稿日 : 2018 年 11 月 22 日)
We are extremely concerned and disheartened in reading your feedback. Please accept our sincere apologies for the shortcomings and inconvenience experienced. Please be assured that your comment has been shared with the team to prevent such issue in the future. We look forward to the opportunity of welcoming you back in the future.

8/10 (良い)

Ryan

良かった点 : スタッフとサービス、客室の快適度
Home away from Home
Me and my fiancé stayed at this hotel regularly since 2016 from when it was 3*, so its been a while.. Always find ourselves back because of the great service especially from reception Pandey and the filipino ladies (sorry if i forget names)who have been around ever since. The staff are all really friendly and helpful actually. The room design is amazing and all different, love the fact it has a bath however water temperature is a big issue as most times you can't get cold water after using the hot water.. Not very far off from main areas in the city which is good in terms of moving around. Food is good and reasonably priced.. TV channels though have always been a issue besides news noo english channels literally.. Wifi isnt great too, rooms maintenance is ok much better now as a 4*. Pool is really small not worth a visit and gym is small too, aswell poorly equipped.. Before it had few restaurant options and a bar whereas now you limited to only 1 however there is 24hr room service. Nevertheless will continue as a regular guest
2018 年 10 月に 2 泊滞在
Managementからの返信 (投稿日 : 2018 年 11 月 15 日)
Thank you for the lovely review. It’s such a pleasure to hear that you very much enjoyed your stay with us. Your thoughtful feedback is very much appreciated We look forward to seeing you again soon.

8/10 (良い)

Mohammad、UAE

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Rate used to be good before november, affordable and good for short time stay
2018 年 9 月に 2 泊滞在
Managementからの返信 (投稿日 : 2018 年 11 月 15 日)
We appreciate your feedback. Thank you for staying with us and we look forward to welcoming you back in the near future.

4/10 (不満)

宿泊されたお客様

良かった点 : 清潔度
気になった点 : 施設のコンディションと設備、客室の快適度
2018 年 10 月に 7 泊滞在
Managementからの返信 (投稿日 : 2018 年 11 月 7 日)
We’re sorry you were unhappy. Rest assured that your feedback has been shared with the team. Thank you for letting us know and we look forward to the opportunity of welcoming you back in the future.

6/10 (普通)

宿泊されたお客様

良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
気になった点 : 清潔度
Everything is great except cleaning and cleaners who don’t clean properly and every time i go there I complain that the room is not cleaned well
2018 年 10 月に 4 泊滞在
The Managementからの返信 (投稿日 : 2018 年 10 月 17 日)
We sincerely appreciate your feedback. Your comment regarding the cleaning has been shared with the concerned team to improve on. Please accept our sincere apologies for the inconvenience experienced. We hope we will be able to welcome you back in the future.

10/10 (非常に良い)

Sirwan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2018 年 9 月に 4 泊滞在
The Managementからの返信 (投稿日 : 2018 年 10 月 3 日)
Thanks for the lovely review. We are glad that you enjoyed your stay and we look forward to having you back again soon.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Awesome stay, nice hotel and staff Friendly and clean
2018 年 9 月に 3 泊滞在
The Managementからの返信 (投稿日 : 2018 年 9 月 9 日)
It’s great to hear that you enjoyed your stay with us. Thank you for the great review and we look forward to hosting you again soon.

10/10 (非常に良い)

Rashid

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
فندق بصراحه من الاخر وايد حلو
رائعته جدا
2018 年 8 月に 1 泊滞在
The Managementからの返信 (投稿日 : 2018 年 9 月 9 日)
It’s great to hear that you enjoyed your stay with us. Thank you for the great review and we look forward to hosting you again soon.

4/10 (不満)

Lavinia

気になった点 : 客室の快適度
not a good area and very noisy around there , construction going on! plus there is a mosque as well! the price was good tho, but the breakfast was horrible! is not worth buying it overall u pay cheap u get cheap
2018 年 8 月に 1 泊滞在
The Managementからの返信 (投稿日 : 2018 年 8 月 16 日)
We sincerely appreciate your feedback. Your comment regarding the Breakfast has been shared with the team and we'll be working on it the best to get improved. We hope we will be able to welcome you back in the future.

4/10 (不満)

宿泊されたお客様

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Bad experience
2018 年 7 月に 2 泊滞在
The Managementからの返信 (投稿日 : 2018 年 8 月 9 日)
We appreciate your feedback. Please accept our sincere apologies for the shortcomings and inconvenience experienced. Rest assured that your comment has been shared with the team. We hope we will be able to welcome you back in the future. Yours sincerely, The Management

6/10 (普通)

T、Tajikistan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Close to the airport, in the midst of other hotels
Rooms were small but tidy and clean. VERY reasonable last minute rates. The Restaurant was pretty average, half of the a la carte menu was not available. What food was available was OK though.
2018 年 7 月に 1 泊滞在
The Managementからの返信 (投稿日 : 2018 年 7 月 25 日)
We appreciate your feedback. Your comment regarding the menu has been shared with the team to look into it. We apologize for any inconvenience caused in this respect. We hope we will be able to welcome you back in the future. Yours sincerely, The Management

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、客室の快適度
Value for money
There are areas of improvement, and it would be great if they consider it. But on the other hand, it is nice compare to the cost (Good value for money).
2018 年 7 月に 2 泊滞在
The Managementからの返信 (投稿日 : 2018 年 7 月 12 日)
Dear Valued Guest, Thank you for taking the time for the review. We are pleased that overall you enjoyed your stay with us. We look forward to welcoming you back in the near future.

8/10 (良い)

OumQ

良かった点 : 客室の快適度
Hôtel proche des commodités et du centre. Personnel gentil. Mosquée juste en face. Dommage que les espaces communs soient mixtes.
2018 年 5 月に 19 泊滞在
The Managementからの返信 (投稿日 : 2018 年 7 月 5 日)
Dear Valued Guest, Thank you for sharing your review. We are pleased to read that overall you enjoyed your stay with us.

8/10 (良い)

Farzia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Decent stay if you have a car to roam around
Hotel is not a huge one but it's okay for the amount we paid. Swimming pool is too small, hours are not good for the roof top lounge, they closes at 6pm. Seriously! Location is not good if you don't have a car. No local restaurant in walk in distance. Interior of the room is nice.
The Managementからの返信 (投稿日 : 2018 年 5 月 13 日)
Dear Ms. Farzia, Thank you for sharing your review. We appreciate your feedback. Please rest assured that we’ve taken your comments in a constructive way to further improve our services. We look forward to the opportunity of welcoming you back in the future.

10/10 (非常に良い)

ALI

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The Managementからの返信 (投稿日 : 2018 年 5 月 13 日)
Thank you for the great review. We highly value our guests’ feedback and your comment about your recent experience with us is greatly appreciated. We hope to welcome you back again soon.

10/10 (非常に良い)

ALI

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The Managementからの返信 (投稿日 : 2018 年 5 月 13 日)
We are extremely pleased to read that you had a great stay with us. Thank you for the wonderful review and we hope to see you again in the near future.

10/10 (非常に良い)

Khalid

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The Managementからの返信 (投稿日 : 2018 年 5 月 13 日)
Thank you for the lovely review. We are so glad to hear that you enjoyed your stay with us and we look forward to seeing you again soon.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good
Its nice hotell and quite, have good massage services and not expanceve
2018 年 4 月に 1 泊滞在
Managementからの返信 (投稿日 : 2018 年 4 月 22 日)
Thank you for the great review. We are pleased that overall you enjoyed your stay with us. We look forward to welcoming you back in the near future. Yours sincerely, Reflections Hotel Management

6/10 (普通)

Khaled

良かった点 : 清潔度
気になった点 : スタッフとサービス
An ugly hotel in the middle of nowhere
Managementからの返信 (投稿日 : 2018 年 4 月 22 日)
Thank you for your reply and we really appreciate your feedback, we value your comments both positive and negative as it will help in improving ourselves. We look forward to your next stay with us! Sincerely, Reflections Hotel Management

2/10 (非常に不満)

Abdul Majid Bal、Duabi

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very Bad Hotel
Room very small staff at reception very bad hospitality Breakfast very bad and no choices I don't like at all
2018 年 4 月に 5 泊滞在
Managementからの返信 (投稿日 : 2018 年 4 月 22 日)
Dear Mr. Abdul , Thank you very much for taking a moment to share your experience with us. And we are sorry to know of your dissatisfaction with regarding to the service. We value your comments both positive and negative as it will help in improving ourselves. Rest assure that we will work on them with the team to improve ourselves and your experience with us. Allow us to make it up to you on your next visit. We are still positive to look forward on your next stay with us! Best regards, Reflections Hotel Management

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2018 年 3 月に 4 泊滞在
Managementからの返信 (投稿日 : 2018 年 4 月 22 日)
Dear Valued Guest, Thank you very much for taking your time to share your experience with us. We are happy to know that you have found the overall service to your liking. We are looking forward to welcome you back again. Best regards, Reflections Hotel Management