Find Luxury Hotels in Downtown Rochester, NY

"Clean room, good staff, ok breakfast."

"Bug in bed, microwave broke, toilet broke twice, constant pot smell, bfast not edible, I moved to Country Inn which was great."

"This was a beautiful place on Jefferson Road in Rochester NY. I enjoyed staying there before my surgery at Sawgrass Monday 5/4/2026."

"Our room still looked under construction!!! The shower leaked onto floor and when discovering how found mildew….. the floor of the room turned our socks or feet black from the dirty floor. Lose wires in the wall. Checked out a day early due to conditions of room and hotel. Was told I could not get refunded for checking out early thy it would be up to hotel.com and then hotel.com told me the hotel should have given me a refund and only charged me for one night !!!!!!!!!!!!"

"Hotel was very nice - rooms excellent. Restaurant dinner was fair for cost."

"Perfect location, huge parking lot, very helpful stuff, great service, unique bar."

"The room is what we expected loved the bathroom And the room Was clean and the service was exceptional "

"This property has an ongoing issue with its front desk staff. I’ve been staying here for a few years and every time I checkin there are multiple issue from being told to wait as the individual acts busy addressing other issues to just downright rude behavior. After this last mess where I waited 15 minutes then told to visit the other clerk who ignored me initially, I will not be choosing this property again."