ドーナツ滝周辺のホテル

「Excellent place to stay!」

「Staff was polite and nice and helpful and breakfast was delicious! Very clean very nice everything! Always enjoy our stay at this Hyatt! We stay here for a reason.」

「Good overall」

「Esther was fabulous. I likes the ski posters highlighting the father and probably uncles of the owner and their accomplishments. I loved the rooms. The washer/dryer in one frustrated me. I should have googled directions. I appreciated having them available for use. I loved the excellent ingredients used in the food. I liked so many available snacks. I loved the interaction I had with Esther. But for the most part she gave us our privacy and I appreciated that.」

「The free parking was nice. Our original room was dirty with pet hair on the bed but we were eventually moved to another room. The free breakfast was nice and the kids liked the pool 」

「今回このホテルには非常に感謝しています。私がチェックアウトの際にデポジットの返金を受け取るのを忘れていてそのまま受け取らずに私はそこを去ってしまいました。 ですがその後にデポジットを預けていたことを思い出しかなり時間が経ってしまったにも関わらず預かっていてくれて返金もしてくれました。」

「禁煙ルームなのにタバコの臭いが酷い チェックインの時、タバコを部屋で吸ったら ペナルティがあると言われ、デポジットまで 取られたのに部屋に入ったら、タバコ臭くて 居られないほどだった。 当然、部屋は変更してもらったが、 そのまま我慢して泊まったら、 あなた喫煙しましたね、とか言われ デポジットを没収されていたかもしれないと 思ったら、結構、危うい感じでした。 また、チェックインの際の女性は、 チェックインの際、私用の電話をしながら 手続きをしたりとメチャクチャでした。 そこそこの金額を払っているので、 最低限のマナーは守って欲しい。 」

「Room was clean, roomy, and newly renovated. New shower door was a bit stiff and needed to be pulled hard to close tightly, but all in all, we were happy with the room!!」

「No pool. The rooms are extremely dirty. One housekeeper was extremely rude to me when I reported I found a bed bug in my bed. She came in yelling at me and tossing the sheets around after I had already given the bug in tissue to the man at the front desk. The lampshades were covered in filth as well as many other issues.」

「We did not stay; the room was clean-ish but had the overpowering smell of pinesol. The building is being renovated and felt defunct. The pool was closed. Our rooms air conditioner unit squealed when turned on and the door would not close without being slammed hard into the frame. We opted to leave and chose another property, the front desk staff was kind and understanding, and gave us a full refund. I appreciated the compassion from staff, given the circumstances. 」

「Horrible customer service, a man was trying to break into our hotel connecting suite and nothing was done. I hope no one books here.」

「Staff was helpful but the room was not clean, we did not stay here. And I was already checked in before I seen the room, ended up paying for a room I didn't use, had to go somewhere else, and pay again.」

「清潔に保たれてコスパの良いホテル。 タオル類が、グレーになったものは使わないほうが良いと思う。 交換は、気軽にしてくれるので良いけど。 シャワーが、前より湯量がなくて寒かった」

「期待していた以上に快適でした。新しい施設ではないですが、きちんと整備されており、部屋も清潔で、掃除の際も不足したコーヒーや石鹼等もちゃんと補充されていました。エアコンも意外とうるさくなかった。フロントスタッフも常にスタンバイ状態で待たされることは無かった。」

「スタッフの対応が良くない」

「First day non-smoking room was full, so I stayed smoking room. The room was horrible. Floor is somehow sticky and every furniture is dirty. Seats are wet. Next day, I moved to non-smoking room, then everything is like normal hotel. But final day, room service forget to clean my room. So, basically the hotel has a huge problem on room cleaning, especially for smoking room. 」