Dear Guest, It was our pleasure having you with us at Fraser Suites West Bay Doha. We appreciate you taking the time out to share feedback with us about your experience and we're glad you had a pleasant time here with us. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short with respect to our check in and check out procedure. I can assure you that we will do our best to look into the same and make improvements where they're necessary. We'd love to connect with you in order to understand your experience in detail and would appreciate if you could help with your inputs so we can give you the great hotel experience that so many of our guests have grown so fond of. Looking forward to hearing from you. With my best regards, Sushil Sharma General Manager

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. We'd love to connect with you in order to understand your experience in detail and would appreciate if you could help with your inputs. Looking forward to hearing from you. With my best regards, Sushil Sharma General Manager

Dear Ali,We sincerely regret hearing that your recent stay did not meet your expectations.We truly value your feedback as we can determine our areas for improvement and thus ensure we maintain the highest quality standards for our guests. We would appreciate learning more details of where we fell short in our cleanliness and breakfast service, please do not hesitate to contact me on our hotel telephone number: +974 4495 5028 to discuss your experience.We hope to hear from you soon.Sincerely,Lucy, MLearning & Quality Manager

Dear Shaikha,Thank you for taking the time to post your review of your recent stay with us. Kindly be assured your feedback will be taken into consideration.We hope to see you again soon.Sincerely,Lucy, MLearning & Quality Manager

Dear Lovely,Thank you for your five-star rating of your recent stay with us. We hope to see you again soon.Sincerely,Lucy, MLearning & Quality Manager

Dear Pamela,We are very pleased to hear about your immense overall satisfaction with your recent stay with us!Thank you for choosing voco Doha West Bay Suites, we truly value your comments and welcome the opportunity to serve you again.Sincerely,Lucy, MLearning & Quality Manager

We sincerely regret the inconvenience you experienced upon your arrival to the Hotel and the lasting negative impression this had on your overall stay with us. We really hope you will grant us another opportunity to stay with us again to make up for this disappointing stay and show you our true level of hospitality. Sincerely,Lucy, MLearning & Quality Manager

Dear Tessa,Thank you for your five-star rating of your recent stay with us. We hope to see you again soon.Sincerely,Lucy, MLearning & Quality Manager

Dear Tessa,Thank you for your excellent rating (10/10) here on Expedia, we are delighted to see that you experienced a successful stay with us,We hope to welcome you back soon.Sincerely,Lucy, MLearning & Quality Manager

Dear Stephane,Thank you for your excellent rating (10/10).We hope to welcome you back soon.Sincerely,Lucy,MLearning & Quality Manager

Dear Robert,We are very delighted to hear about your immense overall satisfaction with your recent stay with us. Thank you for giving a special mention to the hospitality service you received from our Hosts, your encouraging feedback will be shared with the team.Thank you again for choosing voco Doha West Bay Suites, we truly value your recommendation of our Hotel and hope to welcome you back soon.Sincerely,Lucy, MLearning & Quality Manager

Dear Enoch,Thank you for your five-star rating of your recent stay with us. We hope to see you again soon.Sincerely,Lucy, MLearning & Quality Manager

Dear Latifa,We are very delighted to hear about your immense overall satisfaction with your recent stay with us! Thank you for highlighting the friendly and attentive hospitality service you received from our Hosts, your encouraging feedback will be shared with the team.Thank you again for choosing voco Doha West Bay Suites, we truly value your comments and look forward to welcoming you back soon.Sincerely,Lucy, MLearning & Quality Manager

Dear nawab,We are very honoured that you chose to celebrate your birthday with us! Thank you for giving a special mention to the overall cleanliness of the hotel and the hospitality service you received from our Hosts. Your encouraging feedback will be shared with the team including Aicha and Sajid.Thank you again for choosing voco Doha West Bay Suites and for taking the time to provide your feedback, we hope to welcome you back soon.Sincerely,Lucy, MLearning & Quality Manager

Dear Destiny,Thank you for the five star rating of your recent stay with us. We hope to welcome you back soon.Sincerely,Lucy, MLearning & Quality Manager

Dear MohammedThank you for taking the time to post your rating on your recent stay with us. We hope to see you again soon.Sincerely,Lucy, MLearning & Quality Manager

Dear Benny,We are very delighted to hear of your immense overall satisfaction with the hospitality service you received from our Hosts during your recent stay with us. Your gratitude and encouraging feedback will be shared with the team.Thank you again for choosing voco Doha West Bay Suites, we truly value your feedback and hope to welcome you back soon.Sincerely,Lucy, MLearning & Quality Manager

Dear Wedanand,Thank you for taking the time to post your rating of our hotel. We hope to see you again soon.Sincerely,Lucy, MLearning & Quality Manager

Dear Abdulla,Thank you for your five-star rating of your recent stay with us. We hope to see you again soon.Sincerely,Lucy, MLearning & Quality Manager

Dear Fathi,Thank you for choosing voco Doha West Bay Suites and for taking the time to post your review of your recent stay with us. We regret your disappointment regarding the room upgrade. Unfortunately, due to availability, this benefit could not be made possible.We hope you will grant us another opportunity to serve you again to make up for this stay. Sincerely,Lucy, MLearning & Quality Manager

Dear Ali,Thank you for your rating of your recent stay with us. We hope to see you again soon.Sincerely,Lucy, MLearning & Quality Manager

Dear Safina,We are very delighted to hear that you enjoyed your recent stay with us. We appreciate your encouraging feedback regarding the culinary and hospitality service you received from our team.Thank you for choosing voco Doha West Bay Suites, we appreciate your recommendation and hope to welcome you back soon.Sincerely,Lucy, MLearning & Quality Manager

Dear Philippe,We sincerely regret the disturbance caused to you during your stay with us and the poor resolution from our team. Kindly be assured we prioritize the well-being of all our guests. Your comments will be shared with the team to look into and implement the necessary corrective actions and coaching to ensure this will not happen again.We hope you will grant us another opportunity to serve you again and show you our true level of tranquil hospitality. Sincerely,Lucy, M Learning & Quality Manager

Dear Dominique,Thank you for the excellent (10/10) rating on your recent stay with us. We hope to see you again soon.Sincerely,Lucy, MLearning & Quality Manager

Dear Chi Wen,Thank you for taking the time to post your review. We appreciate your encouraging feedback regarding the hospitality service you received from our Hosts. Your comments will be shared with the team. We hope to see you again soon.Sincerely,Lucy, MLearning & Quality Manager

Dear Christiaan, We are very delighted to hear of your immense overall satisfaction with your recent stay with us and really appreciate you giving special mention of our breakfast buffet and the helpful hospitality service you received from our team! Your encouraging feedback will be shared with them all.Thank you for taking the time to post your review, we truly value your comments and welcome the opportunity to serve you again. Sincerely,Lucy, MLearning & Quality Manager

Dear Vinita,Thank you for taking the time to post your review of your recent stay with us. We appreciate your encouraging feedback regarding the hospitality service you received from our Hosts. Your comments will be shared with the team We hope to see you again soon.Sincerely,Lucy, MLearning & Quality Manager

Dear Saeed,We sincerely regret your dissatisfaction with your recent stay with us.As per the discussion you had with our Duty Manager, the smoking of Shisha in the suites is prohibited due to the activation of the smoke alarm which as a result can activate the fire alarm for the hotel.Again, we sincerely regret your dissatisfaction with our services, however, we must prioritize the safety and well-being of our guests as well as comply with local regulations.Sincerely,Lucy M,Learning and Quality Manager

Dear Ali,Thank you for your rating of your recent stay with us. We hope to see you again soon.Sincerely,Lucy, MLearning & Quality Manager

Dear Mucha,Thank you for your encouraging remarks regarding your recent stay with us! We hope to see you again soon.Sincerely,Lucy,MLearning & Quality Manager

Dear Mohammed,We are very delighted to hear that you experienced a wonderful stay with us!Thank you for choosing voco Doha West Bay Suites, we truly value your comments and welcome the opportunity to serve you again.Sincerely,Lucy, MLearning & Quality Manager

Dear Mohammed,We are very pleased to hear that you had a comfortable stay with us.Thank you for choosing voco Doha West Bay Suites, we truly value your comments and welcome the opportunity to serve you again.Sincerely,Lucy, MLearning & Quality Manager

Dear Ahmad,We are very pleased to hear of your overall satisfaction with your recent stay with us!We hope to welcome you back soon.Sincerely,Lucy, MLearning & Quality Manager

Dear Ahmed,Thank you for taking the time to post your review of your recent stay with us.We appreciate your feedback regarding the overall cleanliness of the hotel and the hospitality service you experienced. Your encouraging remarks will be shared with the team.We hope to welcome you back soon.Sincerely,Lucy, MLearning & Quality Manager

Dear Fahad,We sincerely regret to hear that your recent stay with us did not meet your expectations.Kindly be assured your comments will be shared with the team to look into and ensure consistency in our standards of service.Again, we sincerely regret your dissatisfaction with our services.Thank you for choosing voco Doha West Bay Suites and for providing your feedback as we are able to determine our areas for improvement. We hope you will be so gracious as to grant us another opportunity to serve you again to make up for this stay and to show you our true level of hospitality.Sincerely, Lucy MwananshikuLearning & Quality Manager

Dear Haseeb,Thank you for your excellent rating (10/10) on your recent stay with us! We hope to welcome you back soon.Sincerely,Lucy, MLearning & Quality Manager

Dear Ahmad,We are very pleased to hear of your overall satisfaction with your recent stay with us!Thank you for choosing voco Doha West Bay Suites, we truly value your comments and welcome the opportunity to serve you again.Sincerely,Lucy, MLearning & Quality Manager

Dear Kalid, Thank you for your 5-star rating of your recent stay with us. However, we do regret hearing your disappointment with our Jacuzzi and steam facilities, in spite of this, we hope to welcome you back soon. Sincerely, Lucy, M Learning & Quality Manager

Dear Faisal,Thank you for taking the time to post your rating on your recent stay with us. We hope to see you again soon.Sincerely,Lucy,MLearning & Quality Manager

Dear majames, Thank you for the five-star rating of your recent stay with us. We hope to see you again soon. Sincerely, Lucy,M Learning & Quality Manager

Dear Saif, We are very pleased to hear that you enjoyed your recent stay with us! We hope to welcome you back soon. Sincerely, Lucy,M Learning & Quality Manager

Dear Sultan, Thank you for taking the time to tell us about your experience at voco Doha West Bay Suites. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We sincerely regret to hear about the delay you experienced in our restaurant and the inappropriate manner of the Front office agent at check out. Kindly be assured this is not our accepted approach and your comments will be shared with the team to ensure consistency in our standards of service and guest courtesy. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing voco Doha West Bay Suites, we truly value your comments and welcome the opportunity to serve you again. Sincerely, Lucy Mwananshiku Learning & Quality Manager

Dear Christine, We are very delighted to hear that you enjoyed your recent stay with us, and really appreciate you highlighting your overall satisfaction with your breakfast experience including the helpful, friendly hospitality service you received from our Hosts. Your encouraging feedback will be shared with the team. Thank you for choosing voco Doha West Bay Suites, we truly value your comments and hope to welcome you back soon. Sincerely, Lucy,M Learning & Quality Manager

Dear Hend, Thank you for your feedback regarding your recent stay with us. We sincerely regret to hear that the standard of cleanliness was not up to your expectations. Kindly be assured your comments have been shared with our team to look into and implement the necessary corrective actions. Thank you again for taking the time to post your review, we truly value your feedback as we are able to determine our areas for improvement and ensure consistency in our standards of service. We hope you will grant us another opportunity to serve you again to make up for this stay and show you our true level of hospitality. Sincerely, Lucy,M Learning & Quality Manager

Dear Olatunde, We are very delighted to hear of your immense overall satisfaction of your recent stay with us! Thank you for giving special mention of the hospitality service you received from our various hosts, your encouraging feedback will be shared with them all. Thank you again for choosing Rabban Suites (soon to be an IHG hotel, voco Doha West Bay Suites), we truly value your comments and hope to welcome you back soon. Sincerely, Lucy,M Learning & Quality Manager

Dear Saemah, Thank you for your rating of your recent stay with us. We hope to see you again soon. Sincerely, Lucy,M Learning & Quality Manager

Dear Avohom Thank you for your feedback regarding your recent stay with us. We sincerely regret the condition of your suite. Kindly be assured your comments have been shared with our team to look into and implement the necessary corrective actions. Thank you again for taking the time to post your review, we truly value your feedback as we are able to determine our areas for improvement and ensure consistency in our standards of service. We hope you will grant us another opportunity to serve you again. Sincerely, Lucy,M Learning & Quality Manager

Dear Sirus, We are very delighted to hear of your immense overall satisfaction of your recent stay with us! We really appreciate you giving special mention of the culinary and helpful hospitality service you received from our team. Your encouraging feedback will be shared with them all. Thank you for choosing Rabban Suites (soon to be an IHG hotel, voco Doha West Bay Suites), we truly value your comments and welcome the opportunity to serve you again. Sincerely, Lucy,M Learning & Quality Manager