Dear Suhaila, Thank you for taking the time to share your feedback with us. We're disappointed to hear that you felt our customer service did not meet your expectations. Providing exceptional service is our top priority, and we sincerely apologize for any inconvenience you experienced.Once again, we apologize for any shortcomings in our service and thank you for bringing them to our attention. Yours Sincerely,
Dear Kyree,Thank you for your wonderful feedback. It was certainly our pleasure to take care of you whilst staying with us and eager to welcome you back at soonest!Yours Sincerely,
6/10 (普通)
Ali
2024 年 2 月 10 日
良かった点 : 客室の快適度
Doha
I stayed at the property just for 1 night.
Reception staff helped me to check-in earlier than the usual time.
Although i booked a executive room, but i have been given a one bedroom apartment. It was a night only trip so i didn’t mind.
Dear Ali,hank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Please reach out to us if there is anything we can help you with. Yours Sincerely,
10/10 (非常に良い)
Tahseen
2024 年 2 月 6 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The property is not too far from local historic places which is a bonus. The staff at the property were extremely helpful and very friendly. If you want to stay in a quiet area then this is the property for you
Dear Tahseen,Thank you for the appreciative comments on your recent stay with us. I am grateful for pointing out the enthusiasm of our staff, friendliness, helpfulness and their contribution to beautiful days whilst staying with us. I will certainly share your positive feedback with my entire team. Looking forward to welcome you again soon! Best regards, Onur Akgul General Manager
4/10 (不満)
Peng
カップルで旅行, 家族旅行
2024 年 1 月 26 日
Reasonably comfortable rooms. Friendly housekeeping staff. Reasonably secure. Very poor check in experience as it took a long time more than 30mins wait even when they were only serving one customer, shower flooding the floor was a common complaint here and they hadn't fixed it and faulty internal room phone and lack of customer experience skills to provide what customers requested. The location wasn't ideal with 20 minutes walk to the main souq waqif area given the lack of good dining options nearby and a huge construction next door. Avoid.
Dear Peng,Thank you for taking the time to share your concerns with your review. We are sorry to learn that your stay was tarnished by the service received. We have shared your comments with our staff to ensure we come up with different solutions to better serve our guests when such situations arise in the future. Thank you for bringing this to our attention and for the opportunity to improve the guest experience from check-in to check-out. We look forward to welcoming you back to Fraser Suites Doha in the near future. Yours Sincerely,
10/10 (非常に良い)
Audrey、montreal
2024 年 1 月 3 日
Audrey
2024 年 1 月に 2 泊滞在
4/10 (不満)
S
2023 年 12 月 28 日
良かった点 : 施設のコンディションと設備
S
2023 年 12 月に 2 泊滞在
10/10 (非常に良い)
Andaru
2023 年 12 月 10 日
良かった点 : 清潔度、設備とサービス
Andaru
2023 年 12 月に 1 泊滞在
10/10 (非常に良い)
MR PATRICK
2023 年 10 月 12 日
良かった点 : 清潔度
It is a particularly amazing property with great staff and 'stuff' too. Not to mention the strategic location.
Dear Mr. Patrick,Thank you for selecting Fraser Suites Doha as your host upon your arrival to Qatar.I am pleased to read that your overall stay with us was great and my team made an impression on you. Our aim is to ensure that our guests are always given the best care and comfort they deserve.Looking forward to extend the Fraser welcoming once again on your next stay.Best regards,Onur AkgulGeneral Manager
10/10 (非常に良い)
Ghassan
カップルで旅行
2023 年 4 月 12 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
We stayed there in Ramadan . Nice place , clean , near cornish and within 10 minutes walk to souk waqif . Staff very friendly and helpful , specially Ilham and Meryem . Iftar food delicious with different varieties of main , starters and desserts .
Dear Mr. Ghassan, Thank you for your amazing review and heartfelt recommendation! We were impressed by your positive words and delighted with your recognition of our team efforts, who work tirelessly to ensure that every guest has a memorable stay. Looking forward to extend the Fraser welcoming once again on your next stay. Best regards,
10/10 (非常に良い)
MICHELE
2023 年 3 月 9 日
MICHELE
2023 年 3 月に 3 泊滞在
Mohamed Mahdyからの返信 (投稿日 : 2023 年 3 月 12 日)
Thank you for your feedback.
8/10 (良い)
Adel
2023 年 2 月 28 日
良かった点 : 清潔度、客室の快適度
Adel
2023 年 2 月に 4 泊滞在
Mohamed Mahdyからの返信 (投稿日 : 2023 年 3 月 2 日)
Thank you for your feedback.
8/10 (良い)
Emad
2023 年 1 月 15 日
良かった点 : 清潔度
Emad
2023 年 1 月に 1 泊滞在
Mohamed Mahdyからの返信 (投稿日 : 2023 年 1 月 15 日)
Thank you for your review.
10/10 (非常に良い)
Anna
家族旅行
2023 年 1 月 9 日
良かった点 : 清潔度、客室の快適度
Anna
2023 年 1 月に 4 泊滞在
Mohamed Mahdyからの返信 (投稿日 : 2023 年 1 月 15 日)
Thank you for your review.
2/10 (非常に不満)
Af
出張
2022 年 6 月 10 日
3 rooms in 30 minutes
I arrived at 1.30am the room smell of smoke ask for a new room the changed the room just settled down then asked to move to another room 3 rooms in 30 minutes.
Problem with booking out .
Asked management to call still waiting
Af
2022 年 5 月に 11 泊滞在
2/10 (非常に不満)
Nicole
2021 年 11 月 13 日
Nicole
2021 年 11 月に 1 泊滞在
8/10 (良い)
APOORVA
出張
2021 年 8 月 17 日
良かった点 : 清潔度、客室の快適度
APOORVA
2021 年 7 月に 16 泊滞在
10/10 (非常に良い)
宿泊されたお客様
グループ旅行
2021 年 2 月 23 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Very good staff .clean room nice shower but the water heater not working well
宿泊されたお客様
2021 年 2 月に 1 泊滞在
Fraser Suites Dohaからの返信 (投稿日 : 2021 年 2 月 28 日)
Dear Valued Guest,
Thank you for such high rating of our property.
Our team will be glad to read about the impact they made on your experience with us.
We hope to have you as our guest again soon.
Best regards,
Onur Akgul
General Manager
10/10 (非常に良い)
宿泊されたお客様
2020 年 10 月 13 日
宿泊されたお客様
2020 年 10 月に 1 泊滞在
Onur Akgul からの返信 (投稿日 : 2020 年 10 月 18 日)
Dear Valued Guest,
Thank you for your recent stay with us and I am glad to learn that you have enjoyed it.
We hope to have a pleasure of welcoming you back in near future.
Best regards,
Onur Akgul
General Manager
10/10 (非常に良い)
Ahsan
グループ旅行
2020 年 1 月 8 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Thanks for such a nice experience 😊
Fantastic location. Easily accessible, humble, friendly staff and they seems aimed to provide the service or facility u ask for at their best.
After a hectic day, sheesha bar in G level is the most cozy place which is open and offering services 24 hours.
I loved my stay at Fraser Suites😊
Dear Mr. Ahsan
Thank you for trusting Fraser Suites Doha to be your host during the recent visit to Qatar. It is so delighting to receive kind compliments especially regarding our staff as our Team is aiming to deliver memorable experiences to our guests. As well it is comforting to know that you enjoyed our location, services and ambiance. Your excellent comments are the highest reward that we can gain by extending a genuine Fraser Hospitality to our esteemed guests. Looking forward to meet you again in our hotel, hoping in near future.
Best regards,
4/10 (不満)
Luis
グループ旅行
2019 年 12 月 22 日
良かった点 : スタッフとサービス
気になった点 : 清潔度、客室の快適度
Furada!
Quarto pequeno, limpeza superficial, cama mínima, chuveiro muito difícil de regular, nenhum serviço adicional. Muito longe de ser um hotel 5 estrela. É um bom hotel 3 estrelas ou, forçando a barra, um 4 estrelas de entrada.
Dear Mr. Luis,
Thank you for taking time to leave the feedback regarding the recent stay at Fraser Suites Doha. It was heartbreaking to know that comfort of our apartments and facilities did not meet your expectations. Hopefully you will give us another chance to welcome you back and be at your service again.
Best regards,
Dear Guest,
We would like to express our gratitude for taking time to leave this excellent feedback about Fraser Suites Doha. It is delighting to know that we succeed your expectations from being our guest.Hoping our hotel will become your preferred place to stay during the future visits to Qatar.
Best regards,
4/10 (不満)
宿泊されたお客様
出張
2019 年 11 月 26 日
気になった点 : 清潔度、施設のコンディションと設備
Hot water takes more than 30 min. Even not hot though. Please fix it! From next room many small sounds i could hear in the night. Just price level but not sounds good to all.
Thank you for choosing Fraser Suites Doha. It is rewarding to know that you enjoyed the time spent here. We appreciate your comments as they show us the way to improve our guests’ experience. Your feedback is taken on board in concerned department for further improvement. Looking forward to welcome you back in our property.
Best regards,
6/10 (普通)
Khh
カップルで旅行
2019 年 11 月 18 日
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
Localisation idéale, personnel très accueillant et serviable. Il faudrait un meilleur entretien et améliorer le petit dêjeuner, notamment de meilleures viennoiseries et confitures.
Dear Mr/Ms,
Thank you for choosing Fraser Suites Doha.
It is rewarding to know that you enjoyed the time spent here. We appreciate your comments as they show us the way to improve our guests’ experience. Your feedback is taken on board in concerned department for further improvement. Looking forward to welcome you back in our property.
Best regards,
10/10 (非常に良い)
宿泊されたお客様
2019 年 11 月 17 日
宿泊されたお客様
2019 年 11 月に 2 泊滞在
Mustapha Heniniからの返信 (投稿日 : 2019 年 11 月 26 日)
Dear Mr/Ms.
Greetings from Fraser Suites Doha!
Thank you for taking time to leave your amazing feedback regarding the recent stay at our hotel.
10/10 (非常に良い)
宿泊されたお客様
家族旅行
2019 年 11 月 4 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Appartement immense avec tous les équipements nécessaires et même plus : cuisine équipée, tv dans le salon et la chambre
Hôtel parfaitement situé avec un personnel dévoué et compétent disposant de tous les accessoires dignes d'un très grand standing : piscine, sauna, salle de sport ...
Dear Mr/Ms/
Greetings from Fraser Suites Doha!
Thank you for trusting our hotel to be your gracious host during the time of your residence in Qatar.
We are grateful for your kind appreciation of our apartments as we are trying to make your stay comfortable in all aspects possible and to create for you the atmosphere of home away from home.
It is delighting to know that our Team made your stay memorable.
Your excellent comments are the highest reward that we can gain by extending a genuine Fraser Hospitality to our esteemed guests.
Looking forward to meeting you again in our hotel, hoping in near future.
Best regards,
Dear Ms MARIA,
We would like to express our gratitude for taking time to leave this excellent feedback about Fraser Suites Doha. It is delighting to know that we succeed your expectations from being our guest.
Your kind appreciation of our property is a great encouragement for us to keep up going in creating the memorable experience for our residents. Hoping our hotel will become your preferred place to stay during the future visits to Qatar.
Best regards,
6/10 (普通)
宿泊されたお客様
カップルで旅行
2019 年 10 月 9 日
良かった点 : スタッフとサービス、施設のコンディションと設備
気になった点 : 清潔度
The deluxe studio appartments was lovely.
We did not enjoy eating breakfast with flies sharing the buffet. The tables and placements needed to be cleaned thoroughly.
Thank you for choosing Fraser Suites Doha. It is rewarding to know that you enjoyed the time spent here. We appreciate your comments as they show us the way to improve our guests’ experience. Your feedback is taken on board in concerned department for further improvement. Looking forward to welcome you back in our property.
Best regards,
8/10 (良い)
宿泊されたお客様
2019 年 10 月 8 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice hotel close to the airport. Great staff and comfy room.
Dear Sirs,
Thank you for your excellent rating for your recent stay at Fraser Suites Doha. We are delighted to know that you had an enjoyable time with us and we are grateful for your kind appreciation of our property.
Looking forward to welcome you back in near future!
Best regards,
10/10 (非常に良い)
宿泊されたお客様
カップルで旅行
2019 年 10 月 7 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Quick and easy check in. Room was clean and bed comfortable. Kitchen facilities were very good. Staff were very pleasant throughout our stay. Room serviced to high standard daily.
We used the gym which was light and airy with great views over the city. The rooftop pool was very good with towels provided and plenty of areas to sit and some covered areas out of the sun. The hotel location is very good only a few minutes walk from the Corniche and 10 minutes walk to Souq waqif. We stayed for a week and would recommend as a great base to explore Doha.
Dear Sirs,
Thank you for sharing the experience from your recent stay at Fraser Suites Doha. It was a pleasure having you as our guest. Delivering warm hospitality service is our main goal and it is truly rewarding for us to know that we have achieved it. Hoping our property will be your preferred place to spend the leisure time during future visits to Qatar.
Best regards,
Dear Sangwon
We would like to express our gratitude for taking time to leave this excellent feedback about Fraser Suites Doha. It is delighting to know that we succeed your expectations from being our guest.
Your kind appreciation of our property is a great encouragement for us to keep up going in creating the memorable experience for our residents. Hoping our hotel will become your preferred place to stay during the future visits to Qatar.
Best regards,
8/10 (良い)
宿泊されたお客様
2019 年 8 月 30 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
宿泊されたお客様
2019 年 8 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2019 年 9 月 3 日)
Dear Mr/Ms,
Greetings from Fraser Suites Doha! Thank you for taking time to leave your feedback regarding the recent stay at our hotel.
Looking forward to welcome you back and to be at your service again.
Best regards,
Mustapha Henini
10/10 (非常に良い)
Themis
2019 年 7 月 31 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Themis
2019 年 7 月に 1 泊滞在
Claudiu Dogaruからの返信 (投稿日 : 2019 年 8 月 1 日)
Dear Guest,
Greetings from Fraser Suites Doha.
Thank you for taking time to share your feedback about the recent stay at our hotel. It is delighting to know that you enjoyed our services and apartments. Looking forward to welcome you back during your future visits to Qatar.
Best regards,
Dear Guest,
Greetings from Fraser Suites Doha.
Thank you for trusting our property to be your gracious host in Qatar. It is delighting to know that you enjoyed the time spent with us. We are grateful for your kind appreciation of our hotel and the Team as we are trying to meet all your expectations.
Looking forward to welcome you back to be at your service again and to extend for you a genuine Fraser Hospitality.
Best regards,
8/10 (良い)
Jonathan
2019 年 4 月 5 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good stay
Clean, comfortable and modern rooms, located close to the Museum of Islamic Art and the new National Museum of Qatar. It's also 15 mins walking to the Souk. One of the better hotels in the area. Breakfast was a little limited though.
Dear Mr.Jonathan,
Thank you for choosing Fraser Suites Doha as a preferred place to stay. We are grateful for your kind recommendations of our property and for such cordially review. It is true pleasure to know that you enjoyed the service and apartments. Our Team is aiming to deliver memorable experiences to our guests and to create the atmosphere of home away from home.
Looking forward to welcome you back and to be at your service again.
Best regards,
4/10 (不満)
Virpi
2019 年 3 月 17 日
気になった点 : 施設のコンディションと設備、客室の快適度
Sijainti on ok, mutta huoneen suihkun toimimattomuudesta valitimme useamman kerran eikä sitä koko aikana saatu korjattua(4 yötä hotellissa). Onneksi ammeessa oli oma suihku...
Huoneissa on pinttynyt tupakan (tai vesipiipun) haju.
Dear Ms Virpi,
Thank you for choosing Fraser Suites Doha. It is delighting to know that you found our location comfortable. We became overly concerned with your feedback as the situations like this are definitely not up to our standards and we will make careful inspection of each room to be sure that it will not happen anymore. Please accept our sincere apologies for inconveniences that you faced during the time of residence at our property. We are grateful for your comments as they show us the way how to improve our guest’s experience. Hoping you will give us another chance to welcome you back and to change the first impression.
Best Regards,
2/10 (非常に不満)
宿泊されたお客様
出張
2019 年 1 月 22 日
気になった点 : スタッフとサービス、設備とサービス
Check in Terrible, Room rate was comparable with leading hotel 5 star rates yet the room which i got was not equivalent to a 3 star. When I got to the hotel check in was quick but they failed to take a deposit which lead to a staff member talking to me unprofessionally. Cleaning was not great they failed to provide clean towels, internet unreliable and failed for hours one evening. etc. just I will never go back...
Dear Guest,
Thank you for taking time to leave your feedback about Fraser Suites Doha. It is heartbreaking to know that we did not met all your expectations from this stay. Our Team is trying to do everything possible to comfort you. Seeing your disappointment with apartment, Reception offered you to see other options and to have a free upgrade to higher category of the room that was booked. Please accept our sincere apologies for inconveniences that you faced during this visit. We appreciate your comments as they show us the way to enhance our valued guests’ experience, your comments are taken on board in concerned departments. Looking forward to welcome you back.
Best regards,
10/10 (非常に良い)
ervi
2019 年 1 月 19 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Thumbs up
Friendly Staffs , modern & clean room & spacious. The best iwas the gym and rooftop pool . Walk distance to tourist attractions
Dear Ms Ervi,
Greetings from Fraser Suites Doha!
Thank you for taking time to leave an excellent feedback about our hotel. We hope you are enjoying the time spent with us.
8/10 (良い)
宿泊されたお客様
2019 年 1 月 9 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Groß, sauber, sehr schöner Poolbereich
Groß, sauber, sehr schöner Poolbereich. Bis auf die etwas kühlen Fußböden war alles soweit ok. Auch das Preis-Leistungs-Verhältnis war sehr attraktiv. Sehr aufmerksames Empfangspersonal. Fußläufig ist auch das islamische Museum oder die Souks zu erreichen. Rundum ok alles.
Thank you for sharing the experience from your recent stay at Fraser Suites Doha. It was a pleasure having you as our guest. Delivering warm hospitality service is our main goal and it is truly rewarding for us to know that we have achieved it. Hoping our property will be your preferred place to spend the leisure time during future visits to Qatar.
Best regards,
8/10 (良い)
宿泊されたお客様
2019 年 1 月 3 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
organizzazione,pulizia e cortesia. aspetti negativi niente di particolare
宿泊されたお客様
2018 年 12 月に 7 泊滞在
Claudiu Dogaruからの返信 (投稿日 : 2019 年 1 月 5 日)
Dear Guest,
Greetings from Fraser Suites Doha.
Thank you for taking time to share your feedback about the recent stay at our hotel. It is delighting to know that you enjoyed our services and apartments. Looking forward to welcome you back during your future visits to Qatar.
Best regards,
Thank you for your excellent rating for your recent stay at Fraser Suites Doha. We are delighted to know that you had an enjoyable time with us and we are grateful for your kind appreciation of our property. Looking forward to welcome you back in near future!
Best regards,
10/10 (非常に良い)
Regina
2018 年 12 月 18 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Regina
2018 年 12 月に 2 泊滞在
Claudiu Dogaruからの返信 (投稿日 : 2018 年 12 月 19 日)
Thank you for your excellent rating for your recent stay at Fraser Suites Doha. We are delighted to know that you had an enjoyable time with us and we are grateful for your kind appreciation of our property. Looking forward to welcome you back in near future!
Best regards,
6/10 (普通)
Stephen
2018 年 10 月 24 日
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
Could have been much better
Had to ask for cups,teaspoons,towel,glass,. Very late room service. Could not charge food to. Room, no milk at breakfast. Staff were friendly but felt like staying in the twilight zone.
Dear Mr. Stephen,
Thank you for taking time to leave your feedback regarding the recent stay at Fraser Suites Doha. It was heartbreaking to read your comments. Shortfalls like these are definitely not up to our standards. Please accept our sincere apologies for inconveniences that you faced during the time of residence at our property. Our Team is aiming to deliver memorable experiences to our guests and our staff is always at your disposal if any assistance required. Please next time don’t hesitate to contact Reception in order for them to take straight necessary action. Your comments are taken on board for further enhancement. Hoping you will give us another chance to welcome you back and to change the first impression.
Best regards,
10/10 (非常に良い)
Edwin
2018 年 10 月 9 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good quality premises. Value for money and close to the Musuem and Souq.
Edwin
2018 年 10 月に 2 泊滞在
Claudiu Dogaruからの返信 (投稿日 : 2018 年 10 月 11 日)
Dear Edwin,
We would like to express our gratitude for taking time to leave this excellent feedback about Fraser Suites Doha. It is delighting to know that we succeed your expectations from being our guest.
Best regards,
Claudiu Dogaru
8/10 (良い)
Hamad、Doha
2018 年 9 月 30 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very good hotel near everything and helpfull stuff
Dear Mr Hamad,
We would like to express our gratitude for taking time to leave this excellent feedback about Fraser Suites Doha. It is delighting to know that we succeed your expectations from being our guest. We are grateful for your kind appreciation of our property. Hoping our hotel will become your preferred place to stay during the future visits to Qatar.
Best regards,
Mustapha Henini
General Manager
Dear Xue,
Greetings from Fraser Suites Doha!
Thank you for your high rating of our property. We hope you enjoy being our guest. Looking forward to welcome you back. Best regards
10/10 (非常に良い)
Aeronn、Manchester
2018 年 8 月 15 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great accomodation for business travelers
Fantastic hotel, especially for longer term business trips as the hotel amenities (kitchenette, gym, spa) are all first class. Brilliant customer service also.
Dear Aeronn,
Thank you for choosing Fraser Suites Doha. It is a great pleasure to know that we made your stay memorable. We are grateful for your excellent rating for the hotel and for your kind appreciation of our Team, as we are trying to make your stay comfortable in all aspects possible. Hoping our property will become your preferred place to stay in Qatar.
Best regards,
10/10 (非常に良い)
John
2018 年 8 月 12 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great hotel near Corniche
Very comfortable stay in a well run hotel with grwat faclities and staff. The location was perfect for my short stay as it is within walking distance of the Corniche and Islamic Art Museum
Dear Mr John,
Thank you for choosing Fraser Suites Doha. It is a great pleasure to know that we made your stay memorable. We are grateful for your excellent rating for the hotel and for your kind appreciation of our Team, as we are trying to make your stay comfortable in all aspects possible. Hoping our property will become your preferred place to stay in Qatar.
Best regards,